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Erik Deckers

About Erik Deckers

Erik Deckers is the President of Pro Blog Service, a content marketing and social media marketing agency He co-authored four social media books, including No Bullshit Social Media with Jason Falls (2011, Que Biz-Tech), and Branding Yourself with Kyle Lacy (3rd ed., 2017, Que Biz-Tech), and The Owned Media Doctrine (2013, Archway Publishing). Erik has written a weekly newspaper humor column for 10 papers around Indiana since 1995. He was also the Spring 2016 writer-in-residence at the Jack Kerouac House in Orlando, FL.

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Here are my most recent posts

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What We Can Learn About Social Media Marketing from The Onion

It was a rather shocking tweet. Someone who was in charge of The Onion’s Twitter account basically called 9-year-old actress and Oscar nominee Quvenzhané Wallis the C-word.

It was so reprehensibly awful and terrible that Twitter just beat the holy bejeezus out of The Onion for it. Within an hour, they deleted the tweet. (This was remarkable in itself, given the fact that these guys never back down or apologize for anything.)

A LOT of angry discussions on whether The Onion should have apologized or not.
This morning, even as the Internet was storming Castle Onion with pitchforks and torches, their CEO, Steve Hannah, even went so far as to post an apology to their Facebook page.

Dear Readers,

On behalf of The Onion, I offer my personal apology to Quvenzhané Wallis and the Academy of Motion Picture Arts and Sciences for the tweet that was circulated last night during the Oscars. It was crude and offensive—not to mention inconsistent with The Onion’s commitment to parody and satire, however biting.

No person should be subjected to such a senseless, humorless comment masquerading as satire.

The tweet was taken down within an hour of publication. We have instituted new and tighter Twitter procedures to ensure that this kind of mistake does not occur again.

In addition, we are taking immediate steps to discipline those individuals responsible.

Miss Wallis, you are young and talented and deserve better. All of us at The Onion are deeply sorry.

Sincerely,
Steve Hannah
CEO
The Onion

From a social media marketing standpoint, this gives rise to a bigger question: when do you blame an entire company for the acts of a single person? When does one person’s views reflect the entire company? And should they ever?

Let’s face it, what this unnamed person did was reprehensible. You just don’t call little girls that word. (Actually, you don’t call any women that word, but there’s a very wide line between being a sexist a-hole and the worst person in the world, and the unnamed person managed to keep one foot planted on either side of it.)

Now The Onion is bearing the brunt of that one person’s poor judgment.

In a lot of cases, people will forgive a company for the missteps of a single person. If you have a bad waitstaff experience at your favorite restaurant, you don’t boycott the entire restaurant. If you received a damaged package from your favorite online bookstore, you don’t stop ordering books. Yet, there are thousands of people who have un-liked and un-followed The Onion on all their social properties, because of a single tweet by a single person.

But this isn’t entirely unexpected. During the presidential election, when someone from a candidate’s past 30 years earlier does something mildly offensive, the other side will scream that this proves that candidate is the anti-Christ or a fascist. When the CEO of a corporation says or does something awful, consumers scream that this kind of attitude pervades the halls of that company.

There’s an awful lot of screaming going on, and people are understandably and justifiably outraged. What this unnamed person did was awful, but the entire organization didn’t sit down at a table and vote on what to tweet.

Are people overreacting or are we justified in screaming at The Onion? Did one bad apple spoil the entire bunch, or should we look at their entire body of work, and forgive them in the end?

This Shouldn’t Stop Companies From Using Social Media

The problem is that whenever anything like this happens — at least the problem for social media professionals like me, Jay Baer, and Doug Karr — is that potential clients look at this and say, “See, we can’t trust our employees not to do something stupid and boneheaded like this.”

It makes our job harder, because they’re worried that their punk intern just out of college is going to start tweeting about his drunken antics at his cousin’s wedding. Or she’s going to launch into some profanity-laced tirade about how her basketball team couldn’t hit water if they fell out of a boat.

So we have to remind these clients of a few things:

  1. If you have employees like this, you have a hiring problem, and that’s your fault, not social media’s. Those people would act like this even if Twitter had never been invented.
  2. You need to hire people with several years of experience and common sense to run your social media campaigns (these two traits are sometimes mutually exclusive in some people).
  3. You already trust employees to count and handle your money, take trips to faraway places, and even answer the phone without you hovering over them. You need to trust employees on social media this same way.
  4. You need to have a clear-cut social media policy about things you cannot say, words you cannot use, and ideas you cannot convey. At least then people will know why you fired them for violating numbers 1, 2, and 3.

For companies thinking about social media marketing, you need to think about these things:

Will people do stupid things? Yes. It’s in our nature.

Did you hire those people? Yes, because it seemed like a good idea at the time.

Did you hire them to do those stupid things? No. Otherwise, that would make you as stupid as them.

Will people blame you for it anyway? Yes. Because we all want someone to be outraged at.

Does this mean you shouldn’t do something, like use social media? No. Because people do stupid stuff with all kinds of technology, but that doesn’t mean we don’t 1) use computers, 2) use fax machines, 3) use phones, 4) use cars, and 5) hire people.

We still do all those other things, we just make sure they’re used properly.

That’s how it needs to go with social media. More than half the country is using it. More than half the country is expecting you to be on it. And despite the bone-headedness of some people, it’s still a good and decent place to reach an audience.

People make mistakes. Big, goofy, bone-headed, dumbass mistakes. That’s all just part of the rich tapestry of the business world, and everyone does it. Some are just worse and more crass than others.

The question is, will you stick your head in the sand because of what someone else did, or will you embrace the latest technology and learn from other peoples’ mistakes?

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Stop Telling Students “Said is Dead;” They Shouldn’t Use Anything Else

One of the most fun, yet annoying things I’ve ever done for my oldest daughter is to undo the writing “rules” her teacher taught her in the 7th grade.

“Paragraphs have to be 3 – 4 sentences long. Don’t use contractions. Don’t start sentences with ‘and,’ ‘but,’ or ‘or.’ Don’t end your sentences with a preposition.”

When she was in the 7th grade, I had told her not to follow one of her writing rules “because,” I said, citing my full 20+ years of experience, “it’s stupid.” She did, and when the teacher corrected her, she said, “My dad told me not to do it, and he’s a professional writer.”

Believe it or not, that was the end of that little rule, although the teacher did explain that she wanted my daughter to at least know the basics, so she could understand what rules she was breaking.

“They shouldn’t be rules in the first place,” I started to tell my daughter, but my wife stopped me.

Now that my daughter is home schooled, and writing (especially blogging) has become a central part of my daughter’s education, I’m able to teach her the right way to write, and not the school way to write.

And yes, there’s a difference.

This is What Happens When You Focus Too Much on Math

I was more than a little annoyed and disheartened to read John Warner’s “Said Is NOT Dead” article on InsideHigherEd.com.

Recently, the most disturbing news I’ve heard in a long time came across my Facebook feed. It was supplied by Matt Bell, a writer and creative writing teacher of my acquaintance who had heard this very troubling thing from the students in one of his classes.

They told Professor Bell that when it comes to tagging dialog in their fiction, “said is dead.” He inquired where they learned this, and they answered, “school.”

This is what annoys me about our educational system. We have people who don’t write teaching people how to write. We make science teachers have a background in science, history teachers have a history degree. And yes, I know English teachers have an English degree, but they’re usually readers, not writers. Or they’re not very good writers, otherwise they wouldn’t be telling students to use “enthused,” “squealed,” “chortled,” and “shrieked,” instead of “said” and “asked.”

That’s not good writing. That shows you have a thesaurus, and it’s actually very distracting. The whole point of dialog is to relay a conversation, not show how clever the author is. I want to hear the people speaking, I don’t want to see how many different emotion words the author knows.

To paraphrase Warner’s friend, Jim Ruland, “A tag on a line of dialog is like a tag on a garment: you’re not supposed to notice it and it’s slightly embarrassing when you do.”

By teaching “said is dead,” these teachers are violating two other important rules of writing:

  1. Don’t use adverbs. Don’t describe a verb, use a better verb.
  2. Show, don’t tell. Don’t tell me she’s enthusiastic, describe it through her actions.

Good dialog should flow like a good TV show. When you have good actors doing good dialog, you don’t need a lot of visual fluff to go with it. When you’re writing dialog, you don’t need all that pap and fluff to tell the reader what to think. You show it with the rest of the narrative or the other character’s reaction.

Teachers Need to Learn to Write

Writing is easy. Writing well is hard. And the better you get, the harder it gets. But people who teach grossly incorrect ideas like “said is dead” are making it harder for people who actually want to write for a living.

Anyone who has to unlearn a bad habit is at a disadvantage compared to the people who learned good habits early on. Teachers who tell their students “said is dead” — or any of these other grammar and language myths — are doing their students a horrible disservice. And employers like me end up with an entire generation of students who couldn’t write their way out of a wet paper bag without a quiver full of adjectives.

Teachers, if you want to help your students be good writers, start writing yourself. Write essays and short stories. Don’t just read them, produce them. Invite professional writers and college writing professors to your class to talk about what the writing life is like. Start reading blogs from professional writers and creating writing teachers to see what kinds of advice they’re giving and what ideas they’re teaching.

Give them sound writing advice that every professional writer is following in the real world, and not something from the Pollyanna School of Saccharine Pap.

(Update: As my friend and published novelist, Cathy Day, said in the comments below: If any K-12 teachers find their way to this post and feel inspired to focus on their own identities as writers, this is just what they need: The Indiana Writing Project (or if they don’t live in Indiana, many states off similar summer institutes).)

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Three Unrelated Skills to Make You a Better Writer

Every writer gets the same advice when they’re starting out — write every day, read a lot, practice writing exercises — but that can only get you so far. There are other skills to develop.

It’s like a baseball player who only practices hitting and catching. Yes, those are important skills that he needs to practice over and over. But there are other skills he can practice that will also improve his playing ability: lifting weights, sprint workouts, and even off-season work like chopping wood and playing basketball, will improve his ability to swing a bat.

Doing this taught me to be a better writer.
For writers, there are related skills they can develop, through other activities that exercise their writing muscles, but don’t actually have them writing the same same stuff over and over. These other activities can improve your communication skills, which will ultimately improve your writing.

Twitter

I always thought I was good at concise writing, until I fell in love with Twitter. After using it for a year, and learning how to fit a single thought into 140 characters, I realized I was doing that in my regular writing. When I went back and compared my work to the previous year, I could see how everything was tighter, and how I expressed ideas more fully with fewer, better words.

Twitter has especially helped my humor writing, because I’ve learned how to set up a joke and deliver the punchline in a single tweet. This has had a huge impact on my humor column writing, because I’ve been able to squeeze more jokes into the same number of column inches.

To learn how to tweet effectively:

  • Distill your thoughts into the most expressive nouns and verbs.
  • Cut the adverbs.
  • Use adjectives sparingly.
  • Avoid first person references. Instead of saying “I had lunch at @BoogieBurger,” say “Had lunch at @BoogieBurger” or even “Ate at @BoogieBurger.”

(This last one is more of a space saver, but it also teaches you how to write with greater punch.)

Want to make it a real challenge? Avoid abbreviations if possible, and never, ever use text speak. Then, make your thoughts fit into the required space. That’s the best training you can ever do for yourself.

Public Speaking

If you speak in public, you already know how to deliver information clearly and directly, making it easy for your audience to understand and be interested in it. If you’ve been doing it for a while, you’ve already got a speaking style. (And if you don’t, find your local Toastmasters club, and learn to speak in public.)

As you develop that speaking style, try to tailor your writing style to match it. As you’re reading, imagine yourself delivering the material to your audience. If you speak with strong declarative statements, write them. If you’re funny in person, be funny on paper. If you’re calming to your audience, be calming to your reader. Basically, your spoken word choice and delivery should affect your written word choice and style. And as more people hear you speak, the more they’ll hear your voice when they read your work. Match the one to the other in tone, word choice, and even rhythm.

Storytelling

I don’t mean become the kind of storytellers you see at festivals or hear on The Moth, although that helps. Rather, focus on telling stories to friends over dinner. The story should have a beginning, middle, and end. It should create suspense, and have an interesting payoff at the end.

If you can easily tell those kinds of stories out loud, you’ll learn how to tell those stories on paper. Any story or blog post you write should have a beginning, a middle, and an end. It needs to have an interesting payoff. (Of course, with blogging and journalism, the payoff comes at the beginning, so you’ll need to learn how to deliver the punchline first, and turn the setup into its own a-ha! moment.)

As you’re writing your articles, write it as if you were going to deliver it in public, but as a five-minute story. If you can shift the storytelling architecture to your writing, that makes your work easier to follow. You learn how to keep people involved from a post or article from beginning to end.

These are the three skills I have worked on over the last several years, and they have made a big difference in what, how, and how well I write. And I’m always looking for the next new challenge or skill to master to make it even better.

How about you? What challenges are you taking on yourself to become a better writer?

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It’s Not Dead, It’s Pining for the Fjords: The State of SEO Today

SEO pros all had to stop on a dime and pivot after Google’s algorithm updates, abandoning all the old SEO tactics, and refocus on new, acceptable practices instead.

They may have acted too hastily.

We heard from a partner recently that a joint client we used to work with is seeing a decrease in their search rankings after we stopped doing the “old-school” SEO tactics for them (since when did 2010 become old school?!).

Their Google rankings have dropped because the posts didn’t properly use keywords in the headline and body copy.

We weren’t doing anything special. No keyword stuffing, no black hat trickery, nothing. We had been using keywords the way we were supposed to all along — mention them once in the headline, a few times in the body copy, once in the tags — but once we stopped doing it, everything headed south.

What this tells us is that old-school SEO is not actually dead. It’s just different.

It’s pining for the fjords.

Google still needs us to tell them what our blog posts are about. It operates just like a library’s catalog service: if the library doesn’t tell the database what a book is called, who wrote it, or what the subject matter is, you’ll never find it in the library.

Imagine walking into a library filled with books without covers and title pages. You have no idea what the books are about, there’s no rhyme or reason to the organization, and the only way you can know what’s what is if a friend tells you where to find the book you want.

That’s Google without basic SEO practices. All you’re doing by following on page SEO is slapping a cover on the book, telling the library who wrote it and what it’s called, and letting them organize it the way they see fit.

Now, compare that to the millions of web pages that never followed the SEO basics, or worse, the companies that no longer follow the SEO basics. If you continue to use the SEO basics, you’re going to outperform these other pages just by taking 30 seconds and filling out three fields on your copy of WordPress SEO by Yoast

So, while a lot of so-called SEO “pros” like to jump on the “SEO is so OVER!” bandwagon and look down their noses at traditional SEO practices as useless, don’t be so quick to abandon them. We’re seeing evidence with several of our clients that these are still helping Google understand what their pages are about.

The tactics aren’t boosting search rankings, and you can’t rank higher because you use SEO “better.” But old-school SEO is still serving a very utilitarian purpose. Don’t give them up just yet.

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Erik Deckers to Speak at Revenue North Indy on March 21st, Free Passes Available

I’ll be speaking at the Revenue North Indianapolis conference on March 21, 2013 at the Wyndham Indianapolis West Hotel. It starts at 8:00 am and runs until 5:00 pm, and they’re expecting close to 1000 people.

I might even wear this shirt when I speak.

Passes are normally $99 for individuals and $299 for companies sending up to 5 people. But if you use my special promo code, A28LG7, you can get the individual pass for FREE.

You can see the full conference schedule here. Some of the speakers will include Doug Karr speaking about the Dangers of SEO; Kyle Lacy’s dad Dan speaking on Transforming Your Business; networking specialist Jamar Cobb-Denard will tell you to Stop Wasting Time Networking; my mentor Lorraine Ball of Roundpeg will tell you Why People Hate Your Website; and, I’m speaking about your 10 Professional Branding Secrets.

There are nearly 100 breakout sessions throughout the day, so you’re going to get your head crammed with a lot of great information.

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Can You Make Money Blogging? Maybe.

Can you make money blogging? Will you get rich? Does it lead to the same illustrious career as, say, a biz-tech nonfiction book writer?

No. No. And mostly.

Unfortunately, blogging is not the way to untold riches, despite what the people who offer courses on “how to get rich blogging” tell you.

The best way to get rich blogging? Write a regular blog about how to get rich blogging, offer webinars about it, charge people $799 to attend. Tell people how to write a blog and host webinars.

Otherwise, the odds of you getting rich from this are about as good as you getting rich as a singer or actor.

Because the amount of time and effort you’ll put into everything else but blogging — marketing, promotions, PR, programming, design — is about the same amount of time and effort you’ll put into anything else you want to do, like starting your own company, selling a product, or launching your singing or acting career.

No, Seriously. Can You Make Money Blogging?

Okay, yes. You can make money at blogging. It’s not a lot, but there are ways to make more money than others, but some are easier.

Let’s say you have a fairly popular blog, netting around 10,000 visitors a month. It’s taken you a couple years to get to this point (which, if you thought you could get there after a couple weeks, forget it). There are a few options open to you:

  • Banner advertising. This is the easiest option, and the first one most people think of. It’s also the lowest paying, because you’re trying to get visitors to click through the ads. Even if you had a 1% clickthrough rate (which would be awesome), 10,000 visitors would equal 100 clicks. And at $.05 per click, that’s $5 — “cheeseburger money,” as Jason Falls calls it. What’s worse, you’re constantly trying to fill space, and end up spending a lot of writing time selling instead. There are advertising services I’ve seen that will place ads for you, but they’re still struggling to get advertisers to buy in. Think of it this way: In the late 90s and early 2000s, banner advertising was all the rage, and was how a lot of Internet news sites were trying to make money. The fact that they’re not around anymore should tell you something.
  • Google AdWords You make a few cents on an impression, and several cents on a click-through. You’ve got the same issues as banner advertising, although you’re not chasing down advertisers. It’s more passive. The more traffic you get, the more impressions you get. I have one friend who paid for his son’s college with the banner advertising on his site, but he wrote on it every day and promoted the bejeezus out of it.
  • Affiliate sales. A definite possibility. Of course, this takes a lot of social media networking (more than the actual writing), because you need for people to trust you enough to click through your ads. But I know a few people who do it, and they make pretty decent money this way. Not quit-your-day-job money, but they can eat cheeseburgers every day.
  • Product reviewer. This is the least likely way to make actual money, even worse than banner advertising. BUT! it’s a great way to get cool stuff, because companies are always looking for product reviewers. They’ll send you a product, or passes to their business, and ask you to write up a review (this is called blogger outreach, and is becoming a staple of marketing/PR people). If you’re a mother of young children, you may be able to sample a week’s worth of new diapers in exchange for a writeup. Or you get to try a family-friendly restaurant for dinner. It won’t put cash in your pocket, but it will pay for the occasional night out or get you something useful. As a travel writer, I occasionally get to take little mini-vacations around the state. You can’t accept money for reviews though, since that would be unethical, but you usually get to keep the product.
  • Ghost blogging. This is the biggie, the one and only way you can definitely make money blogging. On the downside, it’s not your blog. You’re writing for someone else, and your name will never be seen in public. On the upside, you’re a professional copywriter, and you can demand professional copywriting wages. In fact, of all the blogging jobs I know, this is the easiest way to make a full-time living. (My company, Professional Blog Service, is a ghost blogging agency.) However, it also means you have to be a very good writer. Good writers get good money. Okay writers get okay money. And beginning writers get beginning money. Still, if you know what you’re doing, have a decent grasp of the English language, and can spell all your words correctly, you’ve got a good chance at becoming a ghost blogger.

Ghost Blogging = Ghostwriting

The ghost blogger hard at work.
Ghost bloggers are basically ghost writers. A ghost writer is a writer who works for someone else and publishes their work under that person’s name. They’re never seen, never heard from, and they moan about the injustice of it all. They’re ghosts.

A ghost blogger makes their money by being marketing copywriters, only they’re specifically trained to write for the web. They know the SEO requirements and tactics, but more importantly, they can write SEO copy so well that the reader still enjoys reading it.

While there are still only a few people doing it, it’s a growing field. That’s because blogging is important to search engine optimization (SEO), but now content marketing — using content to educate your customers and sell them on your product’s benefits — has become the watchword of 2013.

In fact, given all of Google’s algorithm changes over the past couple of years, and the importance their placing on written content, 2013 is going to be the year of the writer. If you’re looking for a field to break into as a writer, this may be it.

Photo credit: Money bag – 401(K)2013 (Flickr, Creative Commons)
Ghost writer – Erik Deckers