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Understand Your Content Marketing ROI

I was asked recently about content marketing ROI, specifically around blogging and email marketing. I’m a big believer in the importance of content marketing over other forms of marketing (since I’m a professional content marketer), and I like to sing the praises of business blogging services and email marketing.

When I was trying to explain content marketing ROI, I only had a couple personal case studies to draw on, but they’re outliers. (More on them in a minute.) Instead, I pulled up statistics from several other content marketing and digital marketing sources.

  • Blog posts are statistically the most effective tool for building brand awareness, with 31% of B2B companies listing short articles as the highest-performing content in this respect (Content Marketing Institute)
  • B2B companies who blog consistently receive 67% more monthly leads than companies who don’t blog regularly (Demand Metric)
  • 78% of marketers have seen an increase in email engagement over the last 12 months (Hubspot)
  • 47% of B2B buyers consumed 3-5 pieces of content from a company before engaging with one of their sales reps (Demand Gen Report)
  • 95% of the B2B service and product buyers admit that they view content as a trustworthy marker when evaluating a business (Demand Gen Report)
  • 71% in the B2B industry review an organization’s blog during their buyer’s journey (Demand Gen Report)
  • On average, a company’s blog produces 67% more leads per month. (Demand Metric)
  • Costs 62% less than traditional marketing, generates 3x more leads (Demand Metric)
  • The return on investment for email marketing in 2018 stood at $42, which is an increase of $10 from the DMA’s previous report. (Direct Marketing Association UK)
  • The ROI for manufacturing can reach 1,372% (FrontPageSage’s own customer research)

“What’s YOUR Content Marketing ROI?”

I’m sometimes asked about my own content marketing ROI. That’s a little harder since I’m an outsourced vendor, and most companies won’t share their internal sales data with me. But I have a couple.

“Do you at least have a range or an estimate?” they’ll ask. I tell them this:

“In the early days of this agency, we worked with a construction equipment manufacturer that made $200 million per year in gross revenue. He was Internet-savvy and tracked the hell out of everything. He found that he got a 6% bump in his total sales as a direct result of our blogging services. That worked out to another $1 million per month in increased revenue.

“About the same time, we worked with a mystery shopping agency with two full-time employees and two part-timers. Their total sales were roughly $750,000 per year. After three years of writing 8 blog articles per month, they had tripled their business three times and grew to 27 full-time employees. They also landed a million-dollar contract for a national wireless company during our first year with them.

“So, our range of improvement can be anywhere from 6% to 900%.”

Of course, this is a bit frustrating since it’s a broad range, but I use it as an example to illustrate a few important points:

  • Your content marketing ROI is only as good as your actual content.
  • Quality rules over quantity, but you should still blog at least once a week. Don’t forsake consistency either.
  • There are a high number of variables that affect your content marketing ROI, anything from your field, your content, your competition, and how much Google updates its algorithms.
  • High-quality written content will always outperform mediocre content. Always.
  • A variety of content formats will outperform a single format. In other words, don’t put all your eggs in one basket.
  • On the other hand, don’t rely solely on video. At this point of SEO development, videos help SEO, but not in the same way that written content does. Google still relies heavily on written content.

What about email marketing?

Email marketing has a number of different benefits — too many for me to go into here, but I can say this. Email marketing is a great marketing method because it’s the only one where potential customers have said, “Yes, I’d like to hear from you later. Here’s how you can reach me.”

  • The problem is, most email marketers abuse it by sharing poorly-written and created content. If you want high engagement, send out interesting stuff.
  • Some email marketers send too many messages. (I just unsubscribed from a new newsletter after getting four emails in four days. I don’t have time for that!)
  • This is the place to customize content. Segment your subscribers into different groups and offer them different content options. Bookriot.com has almost a couple dozen email newsletters each about different book genres, giveaways, and contests. This way, you’re not given one single email that appeals to everyone. I get only one email per week about the books I would want, and nothing about the books I don’t.
  • Your email list is all yours. If they wanted to, Twitter and Facebook could wipe out all your followers and fans. You can’t export that list or use it somewhere else. You can’t switch social networks and take all those followers and fans with you. But your email list is worth its weight in Bitcoin!

Your content marketing ROI is going to be a lot higher and easier to measure and manage than traditional marketing or even social media marketing. It can also give online advertising a run for its money because content marketing reaches people when they have a question or an interest. They’re thinking about buying, so they do a Google search to start their buying journey. If your blog content shows up on the Google search, then you’re in the hunt!

But if not, then you may have a problem.

Photo credit: 12571684 (Pixabay, Creative Commons 0)

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A Quick and Dirty Editorial Calendar

One of the things that have always irritated me about social media marketing is the near-fetishization of the editorial calendar.

I’ve known companies that have scripted every single tweet, Facebook update, Instagram photo, and blog article for an entire year, dictating the date and time each message will go out, and color-coding it to product launches, corporate events, and phases of the moon.

And I’ll admit to more than a little schadenfreude when those year-long schedules were derailed by some corporate crisis, takeover, merger, or product cancellation.

I’ve never understood the fascination of such strict, rigorous scheduling because it’s so easily disrupted, but I like the idea of general guidelines. Just a few recommendations to keep me on the right path, not a step-by-step, turn-by-turn map of the route I have to take.

As I like to say, “Just tell me where I need to go, I’ll figure out how to get there myself.”

So here’s a way to make a quick and dirty editorial calendar.

  1. To start, create a spreadsheet on Google, Excel, or Numbers. Label the days of the week, and create enough lines for your posts for each day. The example above has three posts per day.
  2. Color code the alternating weeks by hand. Don’t use the application’s alternating rows command because it doesn’t let you group them this way. (At least I haven’t figured out how to do 2 or 3 rows at a time without screwing up the header..)
  3. Put the dates to the right of the block.
  4. Put a row below the month, and put the Topic Of The Day in each cell. If you’re going to run a daily theme, spell it out here. If you want a weekly theme, put it to the right, next to the dates column.
  5. You can also drop hashtags into each cell. In the sample calendar above, I could drop in #contentmarketing in every Monday spot, #language in every Tuesday spot, and so on. This gives you a little more flexibility to label each post and keep a running theme. For example, for one client, I post a funny little picture on Instagram at 3: 15 every afternoon. (You can see Marcel and his crazy little adventures here.)
  6. Do a Google News search for your particular keyword or hashtag. Start scanning the stories and open up each one that seems to fit what you’re looking for. Do a quick read through and then copy the headline and the URL and paste it into the cells. Helpful tip: Don’t go to news.google.com, because their selection of articles is rather limited. Instead, do a general search and then click the News button at the top of the page. Then select the Recent menu, and choose Last 7 Days. Copy that URL and paste it into a cell on your calendar. Do that for every keyword/hashtag you need. Label them, and set those cells’ formatting to clip the contents, not wrap. (It screws up the look of your calendar.)
  7. Schedule your posts no more than one week in advance. Every Monday morning, I schedule the week’s social media posts for all of my clients. This way, I’m not working too far ahead if there are any major disruptions to their news or social media flow.
  8. With each new month, just Duplicate the most recent page. Then, highlight the calendar, hit Delete, and start all over. Change the dates, drop in your hashtags, and start filling up the content again.
  9. Use a service like HootSuite, Buffer, or TweetDeck to schedule your posts. To schedule your social posts, use a service like one of the ones mentioned, or any of the other options out there. Of course, these all cost money, and some are more expensive than others. You can post to TweetDeck for free, but it only lets you post to Twitter. However, there’s a workaround: Set up a few automation tasks on IFTTT.com or Zapier.com. These tools will let you automate certain tasks, such as reposting an Instagram photo to your Twitter account, or texting you every time it’s going to rain in your area. For a couple clients, I use Zapier to repost all tweets with a certain hashtag (#LI) to LinkedIn. This saves me from spending money on HootSuite, Buffer, or other social scheduling tools.

How ever you set up your own social media and editorial calendar, find a method that’s easy for you and doesn’t require you spending many hours developing an entire schedule for the year. Set up daily and weekly themes to guide you for the kinds of messages you want to share, but keep things loose so you can pivot if the need arises.

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Stop Saying ‘In These Troubled Times’: 5 Amateur Mistakes Content Marketers Keep Making

We’ve had years of practice, thousands of articles written on the rights and wrongs, and millions of social media “experts,” but we still have content marketers and copywriters making the same stupid, amateur mistakes they’ve been warned against.

Now everyone seems to think the current pandemic shutdown somehow changes all the rules, and everything they’ve been told not to do is now fair game.

Not at all. In fact, if anything, this crisis means you have to really buckle down and quit making them.

Here are five amateur mistakes that content marketers and copywriters need to quit making right now.

1. Stop saying “In these troubled times”

Good Lord, if I see “in these trying/terrible/troubled times” once more, I’m going to Hulk-smash my laptop!

They’re are all troubled times! This is nothing special. (Okay, maybe it’s a little different.) But we’ve always had trying times. Even during the good times, we’ve had trying times. “In these trying times” could be said about any time.

Twelve years ago, during the Great Recession, I had a freelance copywriter who used “in these trying times” or “in these economically troubled times” in every single article they handed in for the next four years, even when things were on the upswing.

Every. Single. One.

Bottom line, do not refer to “these troubled times” at all ever. It’s one of the most useless and overused writing clichés in the entire world.

2. Stop sending emails about what YOU’RE doing

I’ve seen plenty of emails explaining what a particular company’s response to COVID-19 has been. Some, like my favorite coffee shop or pizza place, are explaining what steps they’re taking to protect customers, because they know that we’re affected by the things they do and don’t do.

Other companies, like software companies I haven’t heard from since 2012, are telling me the steps they’re taking to shelter in place, practice social distancing, and blah blah blah.

Seriously, Chad? You’re just a software company. No one cares.

The only reason you should send an email about your COVID-19 response is if your response directly affects your customers.

For example, if you have a web hosting company, I want to know what steps you’re taking to keep my servers up and running. If you have a rental car company, I only want to know if you’re going to be open or if I can cancel my reservations. I don’t care how closely you’re monitoring the government’s guidance. Don’t give me a 500-word piece of bullshit that doesn’t tell me anything until the last paragraph. (Read Josh Bernoff’s cutting analysis of Hert’z corporate email.)

And, clean out your email list. If you haven’t heard from certain people in more than four years, maybe you should just remove them.

3. Don’t say anything unless you have something to say

This piggybacks off point #2, but it’s a much broader message. As content marketers, we’re already used to filling up people’s inboxes and social streams. And people are 1) ignoring it and 2) tired of it.

So maybe we should instead shut up and do something useful. People are frightened, anxious, and just trying to take care of themselves and their loved ones. So no one needs more marketing clutter to get people to pay attention to us.

If you want to get people’s attention, do something useful. Offer them something to make their lives easier. Accounting software companies, teach people how to become entrepreneurs, because a lot of people are losing their jobs. Personal finance coaches, create videos, blog articles, and podcasts about how to lower our costs and trim our budgets. Restaurants can offer cooking classes or “ask me anything” sessions.

Some companies are already doing this. My gym, like a lot of gyms, are offering workout-at-home video sessions. My friend the yoga instructor is doing Monday night yoga sessions on Facebook Live. Blaze Pizza hosted a virtual pizza party with their executive chef, Brad, where people could ask him questions and get real-time answers.

But other companies are still sending me emails about booking trips, buying electronics, or buying men’s clothing.

I realize you have to find a way to stay in business, but try being useful before you start being commercial.

4. Update your old messages

For some of you, it’s business as usual. For most everyone else, they’re not buying anything. And yes, it’s hurting the economy. And yes, businesses are suffering and they need a way to stay in business. I’m not saying you shouldn’t.

What you should be doing right now is revamping your old messages and updating them to reflect the new reality we’re going to be facing for the next several weeks.

Case in point, a friend from Indiana posted that she saw a commercial from one of the local TV stations reminding people to check in with them for the local traffic report. That’s fine, except there is no traffic because Indiana is on a statewide stay-at-home order.

While the ad may be a good reminder for people once the order is lifted, it’s still a wasted opportunity. Check your upcoming messages and see if any of them have now aged out or ring a little tone deaf in light of the shutdown.

If you have scheduled your messages days and weeks in advance (which is a bad idea), hit Pause on your drip campaign until you can be sure that everything is still valid, true, and necessary. Take that opportunity to update your messages to better reflect your new approaches (see #2) and any new offers you might have.

5. Never, EVER refer to the “China virus”

We all know what this virus family is called — coronavirus — and what this particular strain is called — COVID-19. Those are the two most widely accepted terms that everyone knows and uses. The media is using them, the CDC and the World Health Organization are using them. It’s only certain government officials who are calling it the “China virus,” and it’s causing a lot of problems for Asian Americans.

They’re being threatened, verbally harassed, and in some cases, physically assaulted, all because some mouth-breathing halfwit thinks Chinese people are perpetuating the virus on our country. These are the same mouth-breathing halfwits who think you can also catch it by drinking Corona beer.

Which is made in Mexico. Which is not near China.

So if you use the term China virus, you’re just buying into the same racist dogwhistling nonsense as those other mouth-breathing halfwits. So don’t do it.

Good content marketers are always learning, always improving, always trying to do better. But there are times where we get lazy and settle into old habits and easy cliches just to get through the next assignment. But now is not the time to fall prey to that kind of thinking.

Your customers are counting on you in these troubled times.

Photo credit: Urban Artefakte (Flickr, Creative Commons)

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How to Use Storytelling on Your Social Media Campaigns to Increase Your Engagement

Every so often, I will feature guest posts from writers who actually have important and interesting things to say. Patrick Bailey is a professional freelance writer, working mainly in the fields of mental health, addiction, and living in recovery. He wanted to write about storytelling and social media, so I let him take a crack at it. At 1500+ words, I think he knocked it out of the park.

Even before civilization came to be and nothing was in print, humans were hard-wired to listen and tell stories. Stories became the backbone of many ancient cultures because they were passed on from generation to generation through verbal means. Traditions were built through sharing stories. Stories were written as books, and they became the time-enduring classics.

Now, we have the capacity to share and record stories in the digital world. With the use of the Internet, blogging became an avenue for ordinary people to share their stories whether it was something personal or related to their business. After blogging, social media became a tool for people to share the mini-stories of their lives.

That is just one side of the coin — in fact, there are many facets of storytelling that shows how much power it holds to influence others. In marketing, storytelling plays a big role in capturing the minds and hearts of readers and viewers.

What is storytelling in social media?

Storytelling in social media is quite different when it comes to those found in books, magazines, or even blogs. Since people have a shorter attention span when browsing through their social media feeds, it is important that our stories are concise yet captivating. Here are some of the characteristics of an engaging story in social media:

  • Stories should start with an attention-grabbing headline or first statement. The stories you post in social media should be interesting from the beginning. This is the hook that makes readers or viewers stay engaged.
  • Stories should be concise. Unlike blogs, people don’t have the patience to read page-long stories about you or your brand. It is important to be concise and only state important details in your story.
  • Stories should be accompanied with other multimedia forms. Although text can be engaging in itself, it is proven that multi-sensory experiences in the digital world can help users retain far more information: Include images or videos with your story.
  • Stories should have a strong call-to-action at the end. Before even creating a captivating story in social media, you need to think of your primary goal why you are setting up the campaign in the first place. Do you want people to visit your website? Do you want more email subscribers? Do you want them to purchase your product? Think about your goal and start making your story from there.

Now that we understand the characteristics of an engaging story in social media, how can we create one from start to finish? Here are some steps you can take.

Think about your audience persona.
Some stories may be interesting for a particular group, and yet some wouldn’t really bat an eye on the same topic. When formulating your story, think about the type of audience that your platform or business serves. This is called your audience persona, which means personifying the archetype of audience that you may have. Think of your audience persona based on the following characteristics:

  • Age
  • Gender
  • Socioeconomic status
  • Cultural background
  • Where they live
  • What they do
  • What their problems are
  • What they look like
  • What things do they need

These considerations can help you create a story that will be interesting to your target audience. Without building an audience persona, you may end up formulating a story with full effort and no engagement.

Remember the rules of capturing attention.
One of the most popular copywriting formulas called AIDA, which stands for Attention, Interest, Desire, and Action. These four pillars of effective copy can also be incorporated into storytelling. Now that you have established your audience persona, it is important to place yourself in their shoes. What would be a story that can capture their attention?

Many marketers would go for the first-person story technique. They can talk about their personal struggles which make them relatable to their target audience. This is very effective because people want to know others’ story and how they have succeeded.

For example a company called Mountain Springs Recovery focuses on addiction rehabilitation. They use storytelling campaigns through testimonials of others’ struggles in rehabilitation and how they have succeeded through the help of the company. This is a great way to tug to your audience’s heartstrings and make them read the rest of your story. Other attention-grabbing techniques include:

  • Sharing a short case study of your previous client. Ask permission from a previous client to tell their background and how they have achieved success through your business.
  • A story about someone who benefited from your business’ advocacy. If your business supports an advocacy (e.g., helping cancer patients, providing scholarships, etc.), share a short story of how these people have benefited from your business, and how others can support them by supporting your business as well.
  • Your own before and after story. If you are a professional who has experienced the same problems as your target audience, you can use your own story as a marketing tool. For example, a fitness coach can post his or her before and after results while sharing a story of their struggles and triumphs in the weight loss journey.

Remember what your teacher taught you.
Do you remember in literature class when your teacher would remind you of the parts of the story? Mostly, an engaging story or a narrative would include the characters, setting, plot, conflict, and resolution. You don’t have to elaborate too much when creating your social media posts. All you have to do is to keep them present when thinking about your story. Make it clear by introducing the main characters of your story (Is it you? Your client? A person you know?), where and when it happened, the premise, what the problem is and how the problem is solved.

Remembering these elements can help you create a formula that would always be engaging to your target audience in mind.

Experiment with multimedia.
Engagement is not just about using one form of media. Social media platforms such as Facebook, Instagram, Pinterest or Twitter have different tools to help create engaging stories.

This is where you can start experimenting. If you already have a small audience you can work on, try to create different types of content. Start by crafting your story accompanied by a photo, and in some instances you would want to shoot a video.

When you create social media accounts, engagement is counted as the amount of views, likes, shares, and comments in your content. If you notice that one form of media is more effective than the other, you already know what format of stories you would want to post in the future.

Essentially, focusing on the story format that your audience wants is the key to gaining engagement and social proof. As other people see that you have likes, shares, and comments in your stories, the more that they will be curious to see what your business is about.

Build trust — don’t rely on click bait.
Unless your ultimate goal is to get views for your business merely in your website or social media accounts, don’t exploit people’s attention through click bait. Clickbait is when writers over-sensationalize stories in order to get views.

It is best not to rely on this technique as it may cause people to lose trust in your business — resulting in bad comments, poor feedback, and eventually dwindling attention. Make sure your stories are genuine, and if you do promise something, be sure you can deliver. Do not simply make up stories in order to get future clients to sign up, then setting them for disappointment.

Utilize call-to-action buttons.
As mentioned earlier, an engaging story in social media must be built with a goal in mind. This goal is realized by creating a call-to-action. For blogs and websites, a call-to-action is usually done by posting a link or a sign-up form. However, social media is a little different because you can use buttons when you make sponsored posts for your stories.

A clear example would be Facebook sponsored posts. When you boost a Facebook post, you’ll notice that they will give you an option to place a button at the bottom of your sponsored post. Below your story, you can create a button that can make the users:

  • Message your Facebook page
  • Contact your business number
  • Visit your website
  • Shop in your built-in store

Whatever your call-to-action is, make sure that it is clear to your audience and they can easily access it through these buttons.

Create stories, engage your audience.
With so many businesses vying for people’s attention is social media, you can stand out by following these actionable tips in creating engaging stories.

Author Bio: Patrick Bailey is a professional writer mainly in the fields of mental health, addiction, and living in recovery. He attempts to stay on top of the latest news in the addiction and the mental health world and enjoy writing about these topics to break the stigma associated with them. Find him on Twitter at @Pat_Bailey80.

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Social Media for Seniors: Find The News You Want

Every so often, I will feature guest posts from writers who actually have important and interesting things to say. My friend, Daniel Bell, is an up-and-coming copywriter based in Orlando and has written a few blog articles I’ll include on this site.

You can do a lot of things on the Internet. Play games with strangers around the world, check e-mail, take an online class, laugh at funny videos. But most seniors do not want t get wrapped in all of that. They’re keeping up with family on Facebook, but that’s about it.

So what if you wanted to get your favorite news, whenever and wherever you chose, in the places you want it?

Here are a few tips on how to make that happen:

1. Open A Social Media Account

The first thing is to learn is what a social network is: It’s basically a site where you can share, read and search public information. You can also interact with people both privately and publicly. You’ll have the ability to do this once you have created your own profile with your own information about yourself.

According to Elise Moreau, a social media expert and contributor to Lifewire.com, the top 5 social networks that people use are Facebook, Twitter, Youtube, LinkedIn, and Instagram. Every one of these can be accessed through a laptop or a mobile device. You can use a website or even the network’s own mobile application.

Every site is easy to join and they have help right there to help you get started. Just follow along and you’ll be fine.

2. Follow Your Favorite News Stations

News stations are constantly sharing breaking and slower news online. And because people love to use social media, news stations have created their own profiles that people can follow. It’s a great way for people to see what news they have first before anything else. And you can build your entire social media stream to contain nothing but news.

For example, let’s say you wanted to follow your favorite news station on Facebook. I live in Orlando so I might want to look for the local FOX station.

On Facebook, you would need to search in the Facebook search bar, like this:

Facebook search bar, looking for WOFL Fox 35

After you press enter, you will see the top results. More than likely, the top one will be the news station you’re looking for, like this:


To actually get the content the station posts on their Facebook page, you need to click on the “Like” button.

Repeat this for as many news sites as you would like to receive the news from, and any time they post news stories, you’ll see them.

You can do the same thing on Twitter, although you would click the Follow button instead of the Like button. Search for your terms in the Twitter search bar, and visit the profiles that come up.

Understand What Trends Are

A trend is something that is widely mentioned or discussed on the Internet, especially in posts on social networks. Basically, a trend is a topic that is popular on the Internet at the present time. It could be a sporting event like March Madness or the World Series, or a particular political event or current event.

Breaking news is a good trend to follow, because random stations will post their own #BreakingNews hashtags. You can get news from all over, and you don’t have to follow any particular stations to do it.

If you put #breakingnews (don’t forget the #) in the search bar of your favorite social media sites, different profiles that post breaking news with that hashtag will appear. You can search for it occasionally and see what new news is coming up, and it’s like having your own 24-hour breaking news newspaper at your fingertips.

There’s a lot more to the Internet than just searching for news, but this is a good way to get started, to keep up with what’s happening in the world, and to learn how you’re going to use it all so you can navigate it and see what it has to offer.

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Stop Selling to Me on LinkedIn

Are you married? When you first met, did you walk up to your prospective spouse and just pop the question?

Or are you in a long-term relationship? How did you start it? Did you say, “How would you like to form a long-term relationship? My strengths are that I have good manners, love my mother, and am kind to dogs?” And then did you follow that up with a list of past significant others who can vouch for your good character?

Of course not! That’s clearly no way to enter into any kind of relationship.

But when people connect with me on LinkedIn, it turns me off when the very first thing they do is ask if I need their web services, followed by a 500 word explanation of everything they can do, the companies and projects they’ve worked on, and a request to hop on the phone for a 15 – 30 minute conversation about what they just sent me.

(Not to mention that every message looks nearly identical. They’re either all copy-pasting each other’s sales pitch, or it’s just one company creating thousands of profiles with the same message.)

Oh, I know, I know. Some of you are saying: “Hey, it works. We get clients this way.”

I’m sure you do. And there are stories where people agreed to get married after just one date. In fact, there’s a TV show where people agree to get married the moment they meet. That doesn’t make it a sound strategy for building a long-term relationship.

And neither does you hitting me up about your services the very instant I accept your connection request. It’s rude, presumptuous, and desperate. I ignore the people who send me those messages. Maybe I’ll tell them “no thanks,” but usually only if they insist on repeating the same request a couple weeks later — you know, in case I missed it the first time.

The practice is so pervasive that I get at least two of these a week with the same copy-pasted sales pitch all asking for my hand in business marriage.

Part of my problem is that I can’t just refuse to accept people’s connection requests. I’ve written a few social media books, and people often connect with me after reading them. So I don’t want to be a jerk and snub a reader, but it’s getting harder to accept a request because I just know I’m going to get burned.

I can usually spot most LinkedIn spammers though. They tend to have a title that says “Business Development.” They live in a city or country that I have never been to or rarely visit, and yet they’re connected to 5 – 30 of my friends. And they usually work for some sort of web, SEO, or marketing agency.

I stopped accepting connection requests from people who fit that profile because I know what will be cluttering up my inbox 24 hours later.

More importantly, I’ve begun disconnecting from people who spammed me with their first message.

LinkedIn is for serious business connections, not a way for lazy salespeople to spam other people they’ve never met. And that’s what you’re doing: spamming people.

The only difference is you’re calling it business development and you’re (hopefully) doing it by clicking on the mouse yourself, instead of using the automation software that’s infected Twitter. I don’t care if you think it’s not spamming, or you tell yourself that you’re special and you’re not doing what those other people are doing, because you totally are.

You’re sending the same unwanted, unasked-for crap we get in our email inboxes. The only difference is you’re doing it on LinkedIn as if that somehow makes it okay.

Not only do I disconnect with these people, I will also occasionally report them to LinkedIn by clicking the “I don’t know this person” link or marking them as spam. If enough people do it, their account will be suspended or even terminated. And then maybe they’ll get the hint that this isn’t acceptable.

If you’re one of those people who uses LinkedIn instead of the phone to place your unwanted cold calls, why don’t you try some relationship building first? Start a conversation with people. Find out about them first. Don’t try to close the deal on the first date, don’t try to propose entering into a business relationship the moment you meet someone.

And I’ll make you another deal. If you buy a copy of my book and email me a photo of you holding it, I’ll agree to a 15-minute phone call with you about your company. Because if you’re going to make demands of my time without actually investing anything into the relationship, then I’m going to make a demand of my own.

Put your money where your mouth is. Invest in the relationship first, and then we’ll talk about what your company does.

(And then read the book. Maybe you’ll learn a better alternative to the “Married At First Sight” strategy.)

Photo credit: Qwertyxp2000 (Wikimedia Commons, Creative Commons 4.0)