Language

July 19, 2019 By Erik Deckers

Jargon Words Are the Hallmarks of a Pretentious Ass

As David Ogilvy once said, jargon words “are the hallmarks of a pretentious ass.”

And that’s how I feel when you use handshake as a verb when you mean to say “introduce.” Or a value add.

Too many business types, especially in the tech and social media world, can’t stop sounding like the Dack.com Bullshit Generator. They say things like “disintermediate bleeding-edge paradigms” and “synergize mission-critical infomediaries” without actually knowing what they mean.

(Seriously, go check out the Bullshit Generator and build your own sentence. Pick one term from each of the three columns, and you can generate phrases like “we matrix cross-media web-readiness.”

Here are 10 jargon words that we need to get rid of immediately

A value add: From “value added,” which comes from “valuable.” Don’t make up a noun phrase when there’s a much better word available (see “on a going forward basis”). Like useful, helpful, vital, beneficial, prized, advantageous, and meaningful.

Gill's Dictionary of the Chinook Jargon — Gill’s Dictionary of the Chinook Jargon

Drinking the Kool-Aid: For one thing, this is horribly offensive, since it refers to the Jonestown Massacre of 918 people in 1978. For another, the people who died in that mass murder-suicide drank Flavor Aid. But mostly you should stop using it since it mocks the deaths of more than 900 people.
Onboarding: Sign up. Register. I hate this word so much that even though my spellchecker is flagging this word right now, I refuse to add it to my user dictionary. So it’s just sitting there, with a little red squiggle under it. This offends my sense of competitive perfection, but “onboarding” offends it even more.
Frictionless: Easy. You know what’s easier to say than “frictionless?” “Easy.” It’s literally one syllable less. And if you ever say you have “a frictionless onboarding experience.” you deserve to be mocked openly by children. Just say “signing up is easy.”
Learnings: They’re just “lessons.” There was nothing wrong with saying “lessons.”
Learners: Students. You mean students — students learn lessons, learners do not learn learnings. If you feel funny calling adults in a conference breakout session students, then call them “participants” or “attendees.” I have never heard of a single example where “learners” was the best option.
Handshake: I heard someone say they were in the business of “handshaking” companies together. At first, I thought she meant meeting new people. When she said it a second time — “we can handshake you to other companies” — I was worried she was having a stroke.

A tweet I wrote about the jargon word "to socialize."

On a going forward basis: From now on. Seriously, “going forward” was bad enough, but someone said, “You know what? That’s not complicated enough. Let’s add more words to it.”
On the go forward. The bastard child of “on a going forward basis.” Seriously, I would rather you said “going forward” than to hear you utter this again.
Socialize: Just say share. You socialize at a party, you don’t “socialize this data.” And if anyone ever says “socialize these learnings,” I’m going to scream.

Very rarely do bullshit words make effective jargon. There are some words that we use that started out as jargon words — Jeep, radar, scuba — but those are words that actually made communication easier. People got tired of saying “self-contained underwater breathing apparatus” over and over.

And I understand that we need things like acronyms and acrostics to shorten some industrial terminology, like how emergency responders have to go through “NIMS” training, which refers to National Incident Management Systems. No one wants to say that every time.

But until and unless you can convince me that “on the go forward” is better than “from now on,” keep your bullshit jargon words where they belong: in an iron box that gets rocketed directly into the sun.

Photo credit: Joe Mabel (Wikimedia Commons, GNU Free Documentation License)

June 20, 2018 By Erik Deckers

Words that Rhyme with Orange, Purple, Silver, and Month

It’s a common misconception that there are certain simple English words that don’t have a rhyme. Orange is the most commonly cited one, although purple is a close second.

In fact, the list I hear the most is orange, purple, silver, and month. That list was even a clue in a recent Ellery Queen pastiche, which I heard on their podcast.

However, being the obsessed word nerd that I am, I like to know uncommon and esoteric words. Which means I know the words that rhyme with orange and a few others.

I even like to throw this out as a little fun fact, especially at conferences.

I spoke at the National Association of Government Communicators Communication School today and yesterday (June 19 & 20), and I promised to reveal those rhymes to the attendees. Which I forgot to do.

So if you’re interested, here are the actual rhymes to those four words:

Orange: The sporange is a very rare alternative form of sporangium, which is the botanical term for a part of a fern or similar plant. It’s the case or sac where the spores — the equivalent of seeds in a flowering plant — are stored. It’s more frequently called the sporangium, but it exists, so count it! I had a debate over this one in the latest editions of Branding Yourself with @HaggardHawks, the British obscure word finder.
Purple: Two words: to hirple is the Scottish word for hobble or walk with a limp, and curple, which is the curved part of the hindquarters of a horse or donkey. Nurple is a slang word, as in “purple nurple” and it does not count.
Silver: A chilver is a female lamb.
Month: This one is a toughie. The word is the mathematical term, oneth, as in N+1th, such as “hundred-and-oneth” or even in fractions, as in 16/31, or “sixteen-thirty-oneth.”

There are other words that have esoteric rhymes, and I’ll start sharing those as I find some interesting ones. Or get invited back to speak at the NAGC!

A chilver is a female lamb. It’s the word that rhymes with silver.

Photo credit: Le Monde végétal, Ernest Flammarion, 1907 (Wikimedia Commons, Public Domain in France and the US)
jLasWilson (Pixabay, Creative Commons 0)

December 4, 2017 By Erik Deckers

Do You Even Need a Style Guide? Not Necessarily

What’s the proper way to make an apple pie? Are they shredded, diced, or sliced apples? Do you make your own crust or buy pre-made crusts? Do you have a fancy lattice top or the Dutch apple crumble top?

And whose recipe do you follow? Is it the first one you Googled, or is it Memaw’s secret family recipe handed down from generation to generation?

Ask this question on Facebook, and you’ll have plenty of strong opinions from plenty of people, and about 12 back-and-forth arguments before someone is calling someone else a Nazi.

Style Guides Are Like Apple Pies

This is how people, especially writers, feel about their style guides.

To them, their style guide is the One True Guide, their Bible about how issues and misunderstandings about language, punctuation, and even grammar are to be handled.

There are a few dozen style guides, including ones from the Associated Press, Chicago Manual of Style, American Psychological Association, Modern Language Association, Turabian, Council of Science Editors, and even The Elements of Style.

And you’ll find outspoken proponents of every one of them.

Each person will insist that their style guide is the right one and will argue with those heathens who don’t agree to worship The One True Guide.

Except there’s no One True Guide.

No one is able to lay claim that their guide is the definitive way to punctuate sentences, abbreviate states, or denote time (a.m./p.m. versus AM/PM).

(But you can have my Oxford comma when you pry it from my cold, stiff, and dead fingers, Associated Press!)

Each guide is assembled by learned editors who have heated discussions about each new entry and change in their guide.

They’ve discussed and debated new issues as they come up, they look at how language is being used and written in society, and they update the guides to reflect those changes when necessary.

In May 2012, the Associated Press said they would no longer object to using the word ‘hopefully’ at the beginning of a sentence, rather than making people say ‘I am hopeful’ or ‘It is hoped that.’

People went nuts. They howled in protest, they screamed and tore their garments, and the Internet burned for three days. People said they were going to die on this hill and they weren’t going to let any stupid Associated Press tell them how to use English when Mrs. Kugelschreiber had drummed this rule into them so many years ago. They were going to stick with the “right” way to do it, despite what these so-called experts said.

Ahh, innocent times.

Of course, the angry mob missed two important points:

It was a made-up rule to begin, having been created in the 1960s. Before then, it was acceptable to start sentences with “hopefully.” Besides, there’s no rule about starting sentences with other floating sentence adverbs like “sadly,” “unfortunately,” and “surprisingly,” so this one was just something people latched onto without understanding why.
The rule only applied to writers and editors who worked for the Associated Press. It had nothing to do with general language usage. People were free to start or not start sentences with “hopefully” to their heart’s content.

This is the important thing to remember about style guides: While these are prescriptive guides, they are by no means the official rules for The Way English Is Done. These guides are only for a particular job, field, or organization.

The Associated Press Stylebook tells writers about the rules they must follow when writing for the Associated Press, although many non-AP journalists use it. The New York Times Manual of Style and Usage is only meant for writers and editors at the New York Times. The APA Publication Manual from the American Psychological Association is written for academics in social sciences, like psychology, speech communication, linguistics, and sociology.

And if you’re not part of those organizations, you are not bound by those rules.

Which Style Guide Should I Use?

Bloggers and content marketers can argue about which style guide is the best, but there’s no right answer. I always recommend bloggers use the AP Stylebook, because it’s small, inexpensive, and addresses 95% of our issues.

I also like the AP Stylebook because many bloggers act as citizen journalists, which means we should follow the guide that most other journalists use.

However, there’s no real guide for bloggers to use. We’re free to pick and choose, but we do so voluntarily, not because there’s an official Way English Is Done.

Bottom line: As long as you spell words right and put them in the right order, the rest is up to you. The benefit of a style guide is that it helps you be consistent throughout your writing. It means you always know where to put punctuation, whether you’re going to follow the postal abbreviations for U.S. states, and how to capitalize headlines.

And whether you should use the Oxford Comma or if you’re a filthy, godless monster.

This means you can pick one you like the best and are most familiar with, or you can even create your own style guide. Just make sure you follow it consistently and apply it to all of your business writing — blog articles, web copy, brochures, emails, letters, and even internal communications.

Photo credit: FixedAndFrailing (Flickr, Creative Commons 2.0)

July 20, 2016 By Erik Deckers

Plagiarism is the Writer’s Cardinal Sin

This whole Melania Trump plagiarism flap shouldn’t be a big deal. I think if it weren’t for the fact that it’s the Republican National Convention, we wouldn’t have even heard about it.

It’s never a big deal any other time a public figure has been caught plagiarizing. Sure, it makes the news, but most people could not care any less. But to creative professionals, especially writers, this is yyy-uge.

News analysts reported that Trump’s speech was 7% similar to Michelle Obama’s 2008 DNC speech. That may not seem like much, but by college academic standards, that 7% can get you an F in your class, and even get you thrown out of school.

A PhD friend of mine commented on my Facebook status yesterday that she normally checks her students’ papers with Grammarly’s plagiarism checker. She ran a quick check on the two speeches, and found that roughly 7 – 8% of Melania’s speech triggered the plagiarism alert, which would have resulted in an F for the paper. Other friends in academia said they have failed students, including those in Masters programs, for 7%.

Some people are dismissing Melania’s plagiarism as “just common words.” That anyone could have used these words, and that we’re making a big deal out of nothing about these “common supportive phrases.” They think it’s a complete coincidence that the same common words and phrases discussing the same ideas were assembled in that same order.

Let’s take politics out of it for a moment. Forget that this is the wife of the Republican presidential candidate.

As a professional writer and adjunct professor, I can tell you that, common words or not, this is still plagiarism. When you take a series of words and string them together in a particular order, no one else may string them together in that order, unless they cite you as a source.

Even failure to cite your sources is enough to fail your paper.

Ernest Hemingway: Common Words Used Uncommonly

One of my favorite Hemingway short stories, Big Two-Hearted River, is filled with common words. It’s 8,015 words long, and written at a 4th grade reading level. There are no unusual words, and there’s only one character, Nick, who’s going camping and fishing. Two pretty common activities with common jargon. Here’s my favorite excerpt from the story:

Nick was hungry.

He did not believe he had ever been hungrier He opened and emptied a can at pork and beans and a can of spaghetti into the frying pan

“I’ve got a right to eat this kind of stuff, if I’m willing to carry it, Nick said.

His voice sounded strange in the darkening woods. He did not speak again.

He started a fire with some chunks of pine he got with the ax from a stump. Over the fire he stuck a wire grill, pushing the four legs down into the ground with his boot. Nick put the frying pan and a can of spaghetti on the grill over the flames. He was hungrier. The beans and spaghetti warmed. Nick stirred them and mixed them together. They began to bubble, making little bubbles that rose with difficulty to the surface- There was a good smell. Nick got out a bottle of tomato catchup and cut four slices of bread. The little bubbles were coming faster now. Nick sat down beside the fire and lifted the frying pan off. He poured about half the contents out into the tin plate. It spread slowly on the plate. Nick knew it was too hot. He poured on some tomato catchup. He knew the beans and spaghetti were still too hot. He looked at the fire, then at the tent, he was not going to spoil it all by burning his tongue.

No big words, very few 3-syllable words. In fact, he used just 124 different words. But Hemingway could take those 124 words and make cooking a camp dinner one of the most interesting stories you’ll read all day.

Hemingway’s use of common words is not the issue; we’re all able to use them. I could even write a story that only uses these 124 words. The problem is, I can’t put them in that order.

I can’t use the phrase “‘I’ve got a right to eat this kind of stuff, if I’m willing to carry it,’ Nick said.” without either giving him full credit or suffering the wrath of academics and literary types. I can’t even change a couple of words and present it as mine.

That’s plagiarism.

To most of us who actually care about this — the academics, the literati, the word nerds — it doesn’t matter who plagiarized. The fact is, it was done, and it’s being dismissed as unimportant by people who don’t realize the importance of intellectual property.

Probably because they’ve never had their creations stolen for someone else’s benefit.

This is What Theft Looks Like

This is an important issue to me, because I’ve been plagiarized on three separate occasions, all by newspaper professionals. Two editors, one publisher. Two Canadians, one American. Three people who financially benefited from something I do for very little money.

Three people who worked in a profession where there are only a few important rules:

Don’t steal shit.
Don’t make shit up.

That’s it. Those are two of the most important rules in journalism, and violating them is a career ender.

Of the three thieves — and they are thieves — the American editor and the Canadian publisher lost their jobs. The publisher lost his membership in the Alberta Press Council, and may have even stepped down as the president of the Strathmore and District Chamber of Commerce. The American newspaper editor will never have a job in newspapers again.

You can Google both their names, and their sins still follow them, five years later.

In the world of creativity, especially its written form, plagiarism is the cardinal sin. Of all the Thou Shalt Nots in the world, it is the Thou-Shalt-Nottiest.

Bottom line, it doesn’t matter who did it. I think it was an error of process, not malicious theft. If I had to guess, it was a speechwriter who watched a lot of different convention speeches by candidates’ wives, took notes, and used the phrasing without remembering where it came from.

(UPDATE: It turns out, Melania read some phrases from people she liked, including Michelle Obama. The speechwriter, Meredith McIver took notes, and used them in the speech. Then, she said she never checked Michelle Obama’s speeches to see if the phrasing had been used before. So, not malicious, just careless.)

Because despite what she said, Melania didn’t write this herself. Everyone who gets on that stage gets vetted, ghosted, and edited. There are so many people with so many fingers in every pie, nothing is written by a single individual with no oversight.

But worse, much worse, is the attitude that this isn’t a big deal. That the media is making too big of a fuss. Or that the Obamas did it eight years ago, so that makes this one less bad, or even acceptable.

Politics aside, this is never acceptable. Whether you’re an apologist or a grubby-fingered troll digging up dirt on the other side, plagiarism and theft of ideas is never acceptable.

If you have never created something and had it stolen, you can’t understand why this is a hot button issue for so many of us. As a writer whose books are regularly pirated, as a journalist whose columns are pilfered, I believe this is the one line that writers of integrity should not cross.

Do not justify the sin, regardless of who committed it. There are no excuses, you can’t buy indulgences, and it should never, ever be waved off as a staggering coincidence of “common words.”

September 30, 2014 By Erik Deckers

Five Lazy Words To Cut From Your Marketing Copy

Many marketers suck their readers into the bog of humdrum with over-used words and industry jargon, hoping no one will notice they’re just coasting on properly spelled words and grammatical sentences. It’s a sign of writing laziness to trot out the same old phrases and buzzwords, using them just one more time, in the hopes of getting out of yet another copywriting jam.

These words aren’t even buzzwords anymore. They’ve had the buzz driven right out of them. They’re words that every good copywriter must stop using if they want to stand out from the rest of the crowd.

Needs

Needs is the marketing equivalent of “stuff.” It’s so overused, government agencies are going to start using it. That’s nearly as bad as when your mom joined Facebook.

Check Teacher’s Pet for all your back to school needs.
Steve’s Auto Parts has all your automotive repair needs.
Visit Cackling Larry’s for all your old-timey gold prospecting needs!

This is the cardinal sin of copywriting. Never, ever say “needs” in your marketing copy. If you have to, torpedo the entire paragraph and rewrite it. If you can’t think of another word, switch careers.

Solutions

“Solutions” fill “needs.”

Need I say more?

Storytelling

“Storytelling” took off soon after the phrase “content marketing” did. And as the content marketing industry has become populated by the creative writing set, the word has become overused, even if the method has not.

I won’t go into the problem of blog posts written by “storytellers” that look less like stories and more like school papers or technical manuals, except to say this: if you call yourself a storyteller, tell stories. That’s different from Articlewriting, Blogposting, and Instructionexplaining.

Content marketers, stop saying you’re doing storytelling. Not everything is a story. You’re a writer, so write things. That’s a timeless, all-encompassing word that’s not in danger of becoming trendy overused jargon.

You’re not a storyteller unless you go to festivals wearing a black turtleneck and tell stories in that funny poetry-reading voice.

Rich

Content-rich, visually-rich, keyword-rich. It used to be an effective word, but it’s been so overused, it’s eye-rolling-rich. We say it when we should just say “full of” or “better.” But I’m even starting to see it to mean “meets the barest definition of.” As in “this book is word-rich.”

Why not say heavy, appealing, replete, full, packed, stocked, gorged, or my personal favorite, chockablock.

If I can get anyone to use the phrase “keyword-chockablock,” I will have lived a complete life.

King

That’s then-Prince Willem-Alexander at the 2008 Beijing Olympics, going for the gold.Content is king. SEO is king. Social media is king.

The phrase “_____ is king” is as ubiquitous as those damn Keep Calm and blah blah something clever blah t-shirts. Someone’s going to say it, then thousands of people are going to repeat it, to be followed by many more thousands going, “nuh-uh, the thing I said was king is still king.”

Nothing is really king. It’s important, it’s crucial, it’s essential, it’s even critical. But it’s not “king.” The only King is Elvis. Also, King Willem-Alexander of the Netherlands.

And please, for the love of God, do not replace “is king” with mission-critical.

The world is filled — FILLED! — with overused jargony phrases that make me want to tear an Oxford English Dictionary in two. But these are the five I think we should do away with immediately. If we can start here, we can improve content marketing for everyone, making the world a bright and happy place.

(While we’re on the subject, I’m not real wild about “content” either.)

Photo credit: Itzok Alf Kurnik (Flickr, Creative Commons)

June 2, 2014 By Erik Deckers

Handshake is NOT a Verb

Turning nouns into verbs for business purposes is the Death Of A Thousand Cuts to writers and people who care about language. It kills us slowly, cut by cut. Blood drop by blood drop.

I recently heard someone say on a podcast, And when they’re really ready, we’ll handshake them to the investor community.

How do you handshake someone to someone else? What does that mean? Is that even a thing?

Yes, it means to introduce someone. They’re going to introduce people to the investor community.

So why don’t you just say “we’ll introduce them to the investor community?”

Uhh, this way sounds cooler?

No. It doesn’t. It sounds awkward. It sounds like someone tried to come up with some other name to mean the same thing they’re actually trying to say, only they want to say it differently.

I understand the sentiment. You want to introduce people to each other. When they are introduced, they will shake hands. So, you “handshake them” to someone else.

But there was nothing wrong with “introduce” in the first place. You’re taking something that was just fine, in perfect working order, and you improved it.

And by “improved it,” I mean “jumped up and down on it until it was a mangled heap, barely recognizable to even its own mother.”

The problem with business jargon is that people who use it just want to sound cool. They come up with some new term to mean something else.

People talk about “onboarding” when they mean “sign up.”

They “ideate” when they mean “come up with ideas,” or even “think.”

And they say “handshake to” when they mean “introduce.”

Hopefully you’ve never done this yourself. Hopefully you’ve never used “handshake” as a verb, at least when you’re introducing two people. (I understand it’s a term used to describe the way two computers communicate — they “handshake” with each other. But that’s the computer world.)

If you have, I won’t judge. I won’t cast aspersions on your character or demean your language abilities.

But I would ask you to stop it.

On a going forward basis.