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Louisville Digital Association’s 6th Annual Digital Media Summit Schedule

I’m very proud to be one of the speakers at the 6th annual Digital Media Summit in Louisville on October 16. it’s a single day event held in Frazier Hall at Bellarmine University, and it’s sponsored by the fine fols at Brown-Forman and Bellarmine University’s School of Communication. You can get tickets here.

With the tagline, Improve your business and marketing through technology, several of us will be talking about how to do social media marketing better, including my two co-authors, Jason Falls and Kyle Lacy.

Tentative Agenda for Louisville Digital Media Summit

8 – 8:30 a.m. Networking, Breakfast, Setup

8:30 a.m. Introductions Jason Falls

8:40 a.m. Opening Keynote A Decade of Chasing What’s Next
Rick Murray, former president of Edelman Digital

9:30 a.m. 10 Professional Writing Secrets
Erik Deckers, Pro Blog Service

10:10 a.m. Break

10:20 a.m. The Mobile Commerce Revolution
Tim Hayden & Tom Webster, Edison Research

11:10 a.m. Paid Advertising In Facebook, How PPC Ninja’s Really Work Founder
Jason Brown, SERPWoo

12:00 p.m. Lunch

1:00 p.m. Bellarmine School of Communication
Dr. Lara Needham, Bellarmine University

1:20 p.m. 5 Technology Trends Disrupting Behavior
Kyle Lacy, Exact Target Marketing Cloud

2:10 p.m. Communicating at the right time, right channel and right situation in a crisis
Dr. Karen Freberg, University of Louisville

3:00 p.m. Break

3:10 p.m. Your Brand, Your Brain
Julia Roy, CoFounder, Workhacks

4:00 p.m. What Didn’t We Learn? Speaker Panel
Jason Falls, Moderator

4:30 p.m. Closing

You can register for the event here. By the way, if you’re interested in going, I’ve got a special discount code you can use. Just email me — erik at problogservice dot com — and I’ll give it to you.

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Five Ways for Creative Writers to Make Money (And Two That Don’t Work)

I had a great discussion with a new friend, @SarahSuksiri, about creative writing, poetry — I learned a lot about poetry and poets from her — and how writers try to make money while pretending they don’t associate themselves with filthy lucre.

This attitude is especially prevalent with poets, who think they should only do poetry for their art. If this is your attitude, repeat after me:

Hello, welcome to Starbucks

For those writers who want to earn a living from your creative writing degree or MFA, here are five ways to actually make some money from writing that does not involve freelancing. Or you can at least show your parents that your 4 – 7 years of higher education were not a complete exercise in navel gazing.

1. Sell ebooks

Jim Kukral is the master of promoting self-published books. He’s made his name helping new authors and. . . let’s say, “niche” authors find an audience and sell their books. Even the unusual ones. (Books, not authors. Well, authors too.)

The numbers in self-publishing make sense. Without going too much into the entire “traditional publishing versus self-publishing debate,” let me tell you what Kukral and others say about the economics: If you sell a traditionally-published book for $20, you’ll make $1 – $1.40 per book in royalties, after you pay back your advance. If you sell a self-published e-book for $2.99, you’ll make $2. Sell it for $9.99, and you’ll make $7.

Now, you may sell more books in bookstores with a traditional publisher (plus it’s awesome to have your book on a bookstore shelf), but you have to sell 5 – 7 trad-pub books to make $7, versus selling one $10 ebook. Sell 1,000 books, and you get either $1,400 or $7,000. If all you sold is 1,000 books, you won’t get that $1,400 from your publisher; that’s all payback for your advance. But that $7,000 is yours off the bat. (Warning: this takes a lot of social media marketing and promotion.)

2. Become a speaker

Doing this taught me to be a better writer.
Professional speakers command a fee. If you’re a nonfiction B2B writer like me, you have a system or knowledge that you can parlay into a one to six hour teaching session, and people will pay for that (see #5 below). If you write about important social issues, whether fiction or nonfiction, you may be able to get a gig as a keynote speaker. Keynotes make anywhere from $500 to $3,000, and even more. (Of course, you need to almost be a professional keynote speaker and that takes a few years. You’ll know when you’re ready for that.)

Build up your stage legs by giving readings, teaching small classes, and doing small talks around town for free. Join Toastmasters if you’re not comfortable with speaking. Promote yourself with a blog and become active on social media.

3. Give readings or host organized events

Slam poets earn money through their readings (Slammings? Happenings?), because they treat their work like a musician or a theatre troupe. They sell tickets or have a cover charge, and they sell books in the back of the room. Depending on the size of your audience and your rates, you could make a couple hundred dollars in a single night. Not enough to pay the rent, but you’re certainly earning more in one night than working three shifts at High-Priced Boots And Pants in the mall.

Promote the bejeezus out of these events, and get a big crowd. If you don’t like marketing, you’d better learn to real quick. You want a big crowd that’s interested in what you have to say. Even if you want to be a purist who never accepts money for their work (do your events for free then), you still want a big crowd of people who clap for you (or snap. Do they still snap at poetry slams?), and run up to you afterward, gushing and stumbling over their words. Promote these events with social media and old school marketing techniques to draw that crowd.

4. Combine your work with another passion and travel

Writer Chris Guillebeau, who wrote The Art of Nonconformity, has the kind of job that lets him work anywhere. So he does it while he travels to different parts of the globe in an attempt to visit every single country around the world.

As a writer, you have the flexibility to work anywhere you want, and on any kind of project you want. In some cases, you can even work in strange new locales, like the African Bush, the Canadian wilderness, or Iowa. If you can leverage your writing skills into a real money-earner, like a freelance copywriter, go where the work is, or just work from your favorite coffee shop. If you can get a nonprofit to hire you for six months, rent a short-term apartment in that city, and go to work.

5. Teach classes and seminars

Writing coach Jeff Goins is making his name not only as a writer, but as a writing coach. He’s built his reputation and living by offering several online webinars and ongoing classes per year, as well as selling educational materials to budding writers. One of his multi-week classes can cost a few hundred dollars per student. Similarly, I’ve begun teaching classes for the Indiana Writers Center, and I was happily surprised when I was handed a check at the end of the first class. I had forgotten all about it.

So what if you charged $200 for a 4 week online class and got 15 students to sign up? That’s $3,000 a month. It’s not downtown-penthouse money, but for a young writer who has a roommate or spouse-with-a-job, it’s a significant contribution to the household income. And what if you could repeat that model every month, or even run it twice a month on different days, but only did it a few times a year?

Further, if you have an MFA, you’re qualified to teach writing and English at a local college or university. (Actually, if you have a master’s degree in anything, you’re qualified to teach undergraduates in that field.) It’s not great pay — I get anywhere from $700 – $1,000 a month for a single public speaking class. And you certainly don’t want to build a career on being an adjunct. But if you’re looking for beer money, or a little something to boost your income, this is a great way to use your degree and your passion.

And now for the two don’ts: I’ve seen other people try this, and it’s rough. A lot of people have started down one of these two paths only to realize the numbers don’t work, and they’re out all that time and expense.

1. Start a website or journal that relies on banner advertising

Ad sales are a hard, scary way to make money. Even big city newspapers aren’t making a ton of money from them. Advertisers only want to pay per thousand displayed ads (some even only want to pay per click). These advertisers will only pay between $10 – $20 per thousand visitors, which works out to $.01 – $.02 per view).

So if you want to earn $50 for a single article, you have to generate between 2,500 – 5,000 visitors to that one page page. But if the advertiser is paying by the click, you may get $.20 per click, but if you want $50, you need 250 clicks. And if the click-through rate on an ad is 1% (which is actually kind of high), you need 25,000 visitors to see that ad. If you could bring in 25,000 visitors a month to your website, you need to sell ebooks, not display ads.

2. Traditional publishing

(Otherwise known as “my editor is going to hate me now!”)

While everyone wants to have that big blockbuster that makes them more money than J.K. Rowling and John Grisham combined, seriously, what are the odds of that happening? I’ve written three books and ghostwritten half of another. If I tried to live on the royalties of those books, I’d have a very fancy cardboard box under a bridge.

When I saw this photo, it was one of the proudest days of my life. My mom, not so much.
Even if you’re lucky enough to get a publishing deal, you need to sell hundreds of thousands of books in order to get rich; several tens of thousand per year to earn a salary. Let’s say you get $1.20 in royalties for every published book you sell. If you want to earn $48,000 a year in royalties, you need to sell 40,000 books every single year.

Don’t get me wrong. Traditional publishing is great. I owe Que Biz-Tech and Pearson Publishing a lot. So much of what I’ve been able to do has happened because they took a chance on me. I love knowing that my books have been printed, occupy a physical space in the world, and I got a thrill knowing that No Bullshit Social Media was seen by hundreds, if not thousands, of impressionable children walking into a Barnes & Noble. I encourage many writers to try to get their books published by a real publishing house before they take up the self-publishing baton.

But — and this is the point I want to stress — traditional publishing is not how you’re going to make a long-term living. The numbers just aren’t there anymore. Not at $1.40 royalties per book. You’re going to push, promote, and shout about your book to as many people as you can, whether you self-publish, or you go the traditional route. Either method involves the same amount of work. The only difference is there’s a bigger payoff in the self-pub route than in trad-pub. (On the other hand, you’ll never see a self-published book in a Barnes & Noble.)

Having said that, having a traditionally published book is an excellent way to build your reputation, which makes numbers 2 – 5 that much easier to accomplish.

Now that I’ve crapped on your dreams or given you a great idea, what are some other ideas you have for writers who want to make money? If you’re making money from your writing, what are you doing that earns a steady (or at least significant) income? Leave a note in the comments.

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Handshake is NOT a Verb

Turning nouns into verbs for business purposes is the Death Of A Thousand Cuts to writers and people who care about language. It kills us slowly, cut by cut. Blood drop by blood drop.

I recently heard someone say on a podcast, And when they’re really ready, we’ll handshake them to the investor community.

How do you handshake someone to someone else? What does that mean? Is that even a thing?

Yes, it means to introduce someone. They’re going to introduce people to the investor community.

So why don’t you just say “we’ll introduce them to the investor community?”

Uhh, this way sounds cooler?

No. It doesn’t. It sounds awkward. It sounds like someone tried to come up with some other name to mean the same thing they’re actually trying to say, only they want to say it differently.

I understand the sentiment. You want to introduce people to each other. When they are introduced, they will shake hands. So, you “handshake them” to someone else.

But there was nothing wrong with “introduce” in the first place. You’re taking something that was just fine, in perfect working order, and you improved it.

And by “improved it,” I mean “jumped up and down on it until it was a mangled heap, barely recognizable to even its own mother.”

The problem with business jargon is that people who use it just want to sound cool. They come up with some new term to mean something else.

People talk about “onboarding” when they mean “sign up.”

They “ideate” when they mean “come up with ideas,” or even “think.”

And they say “handshake to” when they mean “introduce.”

Hopefully you’ve never done this yourself. Hopefully you’ve never used “handshake” as a verb, at least when you’re introducing two people. (I understand it’s a term used to describe the way two computers communicate — they “handshake” with each other. But that’s the computer world.)

If you have, I won’t judge. I won’t cast aspersions on your character or demean your language abilities.

But I would ask you to stop it.

On a going forward basis.

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Don’t Stick Your Finger In the Rat Cage – A Convocation Speech

I was invited to give the convocation speech at Ivy Tech in Warsaw, Indiana, during the honors ceremony the week before graduation. I was an adjunct faculty member there in Speech Communication for two years while I lived up in Syracuse, Indiana, so I was invited back to campus to share my words of wisdom. While it’s not Neil Gaiman’s Create Good Art speech, I think I did a pretty good job.

This is the text of my speech given to the students receiving honors and recognition, and their families.

 

I’m very pleased to be here. And a little surprised too. 30 years ago, I was not the guy you would expect to be asked to speak to a group like this. According to my high school grades and SAT scores, I was not even the guy you’d expect to be sitting out there with you.

But life gives us second chances. Second chances, third chances, fourth chances. I used all of those, and learned something each time. Eventually I got smart, and tried not to learn from my mistakes so much, but to start learning from other people’s mistakes instead. I learned how other people failed, so I could avoid doing that. And I learned how they succeeded, so I could do more of that.

So I want to talk about things I’ve learned in the last 5, 10, 20 years. Some of the knocks I’ve taken and seen other people take. I want to tell you what I learned in finding my way so you can find your own.

If I were really clever, like Neil Gaiman, the British science fiction writer, I’d tell you to “make good art,” and how you’re allowed to make glorious and fantastic mistakes. He didn’t say how many though, and I’m still trying to find the limit.

If I were David Foster Wallace, the American novelist, I’d tell you the story about the three fish, how “this is water,” and how it relates to the importance of being well-adjusted.” Well, I know what water is, but I haven’t been well-adjusted in years.

There are three lessons I want to share with you tonight, in the hopes that you can learn them now, rather than learning them yourself the hard way.

 

Lesson 1: Help Others Achieve Their Goals

The first is to help others achieve their goals.

When you do a lot of networking, you meet people who need something. They don’t necessarily need something from you. They just need something.

One day, you meet a Realtor who wants to fix up a rundown house to sell. The next, you meet a retired contractor who’s looking for something to do. You introduce them, and in a few months, he becomes her go-to-guy on all her fixer-uppers.

Or, your friend from high school is now a wedding planner. Two months later, your cousin opens a specialty cake business. And her best friend is a wedding photographer. You send a couple quick emails, and they’re having lunch and have passed enough business between themselves to book their entire summer.

Or your chiropractor tells you he’s trying to grow his practice. Three days later, a friend complains about her back pains. You refer her to your chiropractor, and she’s feeling much better, and is very grateful.

I have a friend who’s a professional photographer, focusing mostly on commercial and corporate work. He’s got another photographer friend who focuses on family portrait work. So the two of them trade leads constantly. Paul tells me he gets anywhere from 2 to 6 inquiries a month directly from Kristeen.

Why should you do this? What’s in it for you? You’re helping all these people, but what should you expect return?

Nothing. You should expect nothing. And that’s as it should be.

Because a little-known secret to success is first to help other people achieve their goals, their dreams, and their wins.

You don’t have to give up on your own goals. But in the course of your day, as you’re working on your own thing, you’re going to have a chance to help other people find the things they need. Introduce them to people they should meet. Share opportunities that don’t fit your own plans, and plug your friends in.

But — and here’s the kicker — don’t ask for a return favor.

That’s right, don’t ask for anything back. Nobody owes you one, you don’t have a favor coming to you. You don’t get a finder’s fee, a commission, or a free lunch.

If they insist on returning the favor, tell them about the people you’d like to meet or the opportunities you’re looking for. But explain that you’re not doing this so they’ll pay you back. You’re doing it to be helpful, because you hope they’ll do it for someone else some day.

Don’t keep track, don’t call in favors, and never call them and say, “Remember that one time I introduced you to that guy who did that thing with the stuff at the place?”

Because keeping track is petty and mean. Keeping track is lonely. Because people know when you keep track. They remember when you call in favors, and they know you keep an exact count of who owes what. And when they’ve paid you back, they’ll stop accepting your help because they know it comes with strings.

But if you’re the kind of person who just helps, they’ll remember you forever. If you do it enough times for a enough people, good things will happen for you.

Call it Karma, blessings, God’s favor, “The Secret,” or the universe doing you a solid. Whatever you call it, if you help enough people, your generosity will be returned to you in ways much, much bigger than if you kept track.

 

Lesson 2: Create Your Own Luck

By creating opportunities for other people, and helping them reach their goals, you’re going to accomplish my second lesson: create your own luck. You are going to create your own opportunities and your own lucky breaks.

Most people don’t like to do this is because it’s hard work, and the payoff is slow. Any time you try something new, like searching for a job, you won’t see success right away.

It’s very rare to try something for the first time and win a contest, get published, get recognized, or close a sale. There are no brand new singers who go on American Idol or The Voice and win the entire thing. Very rarely do we get that lucky. If you do, you’d better hope it’s because you bought a lottery ticket.

But you can create your own luck. You can create the circumstances where you get the thing you want, and the things you’ve worked for.

Maybe it’s getting that first job interview. Or the job offer. Or landing a sale with a big client. Or even running a 5K race. Trying out for a play. Publishing a magazine article.

But it’s not just blind luck. That didn’t happen the first time you ever tried to accomplish your goal. It happened after you applied to 50, 100, or even 200 jobs. Ten years ago, I applied for over 400 jobs in a single year before I got one.

Creating your own luck is not a matter of rubbing a rabbit’s foot, or having a four-leaf clover, or not changing your socks until your hitting streak ends.

Creating your luck is a matter of doing the thing you want over and over. It means applying for as many jobs as you can find. It means meeting as many people for coffee as you have time and a bladder for. It means making as many sales calls as you can, or sending as many emails.

Because the law of averages says someone is eventually going to pay attention to you. The hiring manager will call you. Or the purchasing manager will finally buy something. Or the newspaper or magazine will publish your article.

Me, Lorraine Ball, and Kyle Lacy. Lorraine introduced me to Kyle, and we started writing books shortly thereafter.

Or, if you’re like my friends Kyle and Lorraine, meeting someone will set off a long chain of events that lead you somewhere else. Kyle met Lorraine when they both attended the same networking group.

Kyle ended up working for Lorraine as an intern, and she taught him about marketing and networking. He left after a year and started his own business. I met them both through the same networking group, and Kyle and I eventually wrote a couple books together. Lorraine became my mentor and taught me about business, and I learned enough to eventually own my small company.

Now Lorraine’s business is the biggest it has ever been, I’ve written four books, and Kyle is a high up muckity-muck at ExactTarget in Indianapolis.

Our accomplishments all happened because we met someone who introduced us to someone else who introduced us to a third person, who introduced us to a fourth person who did something awesome. We constantly refer people to each other — “Oh, you need to meet Kyle,” or “you should really talk to my friend Lorraine.”

Sometimes those introductions pay off, sometimes they don’t. Sometimes, they pay off five years later when someone calls one of us and says “we met a few years ago, and I just had something come across my desk that you would be perfect for.”

This isn’t just luck, this is serendipity. Being in the right place at the right time to meet the right person holding the right opportunity. This happens all the time in all our lives, we just have to be willing to be open to the idea, and pursue the people and opportunities that come our way.

It’s a direct reflection of the amount of energy and effort you put into other people and into the work you want to do. And the more people you meet, and the more energy you put in, the more successful you’ll be.

There’s an old saying that if you want to split a rock, you need to hit it 1,000 times. When it breaks, it’s not the thousandth strike that did it, it’s the 999 times before it.

When I was a kid, whenever I lost something, my dad always said, “It will always be in the last place you look.” I never understood exactly what he meant, so one day, when I was trying to find my basketball, I tried to shortcut the system.

I stood in my bedroom and declared, “The last place I’m going to look is my closet!” Then I looked in the closet and. . . no basketball.

I was so annoyed. I had told God and the universe that this was the last place I was going to look, but that didn’t put the basketball there, which meant this wasn’t true. It also meant I had to keep looking, which meant it really wasn’t the last place I looked. (It was in my toy box out in the garage.)

Your goals don’t work that way. You can’t stand over the rock and declare your first strike to be the thousandth. You can’t declare your first job application to be “the one.” If things worked that way, I’d be filthy rich.

Instead, you have to stand over the rock, sweat in your eyes, shoulders aching, swinging that stupid hammer over and over again. When you want to quit, you take a little break, get a drink, switch arms, and swing some more.

Just when you think you’ve had enough, and your arms are going to fall off, that’s when that last strike comes. You hit the rock and there’s a different sound. It’s deeper, and you feel it in the ground. That’s when everything starts to change and all your work starts paying off.

Not only do you get one phone call for a job interview, you get four. Not only did you close the sale, you got a year-long contract. Not only did you land the part in the play, you got the lead. Not only did you run the 5K, you won your age group.

It happened because you kept hitting the rock. You worked hard, you practiced, kept writing, rehearsing, running, and calling. And that’s why you succeeded.

None of this is going to happen for you every time. Just like every economy has an up and down, and every civilization has a high and low, our own lives have their own ups and downs. It’s what you do during the ups that prepare you for the downs. And it’s what you do when you’re down that makes your ups higher and longer.

 

Lesson 3: Don’t Take NO For An Answer

One of the reasons you have to keep trying? One of the reasons it’s going to be hard? Because you’re going to hear NO a lot. Which brings me to my third lesson, don’t take NO for an answer.

I was a troublemaker when I was a kid. I was constantly causing trouble, getting into trouble, and making trouble, and my teachers and parents were worried that I wasn’t going to do much with my life. I had “a lot of potential,” but so did every other kid. Turns out making trouble was the best thing I could have done for my future.

There are people who study this kind of thing. One interesting thing they found about troublemakers is that we make the best entrepreneurs and artists, because we never take NO for an answer.

“NO” is not the final word. It’s not even “No, dammit, now cut it out!”

We hold out for “Fine, do whatever you want.” Because in our minds, “See, I told you so” is our final word. We never want to end something on someone else’s terms, we end them on our own. If you tell us NO, we’re going to push and push until we get to our version of Yes, with or without you.

It reminds me of the time my dad made me get my finger bitten by a lab rat.

My dad was a psychology professor at Ball State for 45 years (in fact, today is his last day; he finally retired). When I was four, he did a lot of work doing behavioral testing on lab rats. One day, he took me to the rat lab so I could see where he worked. He bent down, looked me straight in the eye, and told me the one thing guaranteed to get me to stick my finger in a rat’s cage.

He said, “Don’t stick your finger in the rat cage.”

We spent the next few hours at Ball Memorial Hospital where I got a shot in my butt and a bandage on my finger.

Troublemakers never do what we’re told. In fact, we do the opposite of what we’re told. That’s what makes us such good entrepreneurs. People tell us to forget about a problem, or to just live with it, but we can’t. In fact, the best way to get us to fix a problem is to tell us it can’t be solved.

But we’re going to hear a lot of NO while we do it. We’re going to spend a lot of our life hearing NO over and over.

No, you can’t go to this college. Fine, I’ll go to another one.

No, you can’t take those classes. Fine, I didn’t want to take your stupid classes anyway.

No, you can’t have a job here. Fine, I’ll start my own job. And then you’ll contract with my company to do that job better than the person you hired.

This also means that life is going to knock you down. A lot. Many of us have been knocked down a few times already. That’s life’s way of saying NO.

But to the troublemakers and the entrepreneurs, that’s not the end. It’s a dare. That’s life pointing at its chin and saying, “come on, give me your best shot.”

The troublemaker will get up again and again and again. Eventually we’ll stop getting knocked down. We’ll be the ones knocking life on its backside for a while.

Many of you have already done something that 60% of the people in this country will never do — you went to school. And many of you are planning on going on to something bigger. A new job, more opportunities, maybe even more school.

And you are already — as motivational speaker Les Brown says — blessed and highly favored. I hope you all realize that, because I think all of you can do great things. All of you, not just our graduates.

And it really all will just come down to doing the three things I’ve discussed tonight: Help others achieve their goals; Create your own luck; Don’t take NO for an answer.

It’s that simple, but it’s not that easy. It’s hard work. It means doing a little more every day. Doing a little more than the person next to you. Working a little longer. Watching less TV and reading more books. It means getting up 30 minutes earlier, or staying up 30 minutes later.

I can tell you that even though this is common sense advice, it’s not as common as you might think. Because no matter how many times “the experts” tell people this is what it takes, most people won’t do it. They don’t want to put in the extra effort. But you can, and the payoffs will be huge.

Even if you do just 30 minutes more per day than anyone else — 30 minutes more practice, 30 minutes more sales calls, 30 minutes more job searching — you’ll be 2.5 hours ahead of the game at the end of the week.

That’s 10 hours in a month. That’s 120 hours in a year. That’s three extra weeks of work in reaching for your own goals. And if you can put in that three extra weeks of reaching for your dreams, you’re going to be miles ahead of those people who show up at 8 or 9 and go home at 4 or 5.

Because when you get down to it, by helping others, creating your own luck, and never taking NO for an answer, you too will be blessed and highly favored, and you’ll be in a position to do awesome things for yourself and your family.

Thank you, congratulations, and good luck.

After the ceremony, a woman came to me and said her grandson was a fellow troublemaker, and she wished she had a copy of the speech she could show her daughter. I happened to have a hard copy of the speech, which I gave to her. She was so pleased with that. Best. Thank you. Ever.

 

Photo credit: Erik, Lorraine, Kyle Toni Deckers Lab rat, Rick, Eh? (Flickr, Creative Commons)

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The Right and Wrong Way to Promote Your Personal Brand

One of the rules of promoting your personal brand is to help other people. If someone asks for help, you give it. You don’t keep score, expect a return favor, or hold it over their head.

And you certainly never, EVER scream at the other person or make them feel like a schmuck for looking up to you or hoping you’ll take five minutes to help them.

But Cleveland communication pro, Kelly Blazek, broke that rule when she sent several furious emails to young professionals who asked for a connection and subscription to an email job board she offered 7,300 other Clevelanders.

Diana Mekota received one after asking to be included on Blazek’s email list, and to connect with her on LinkedIn.

Apparently you have heard that I produce a Job Bank, and decided it would be stunningly helpful for your career prospects if I shared my 960+ LinkedIn connections with you — a total stranger who has nothing to offer me. Your invite to connect is inappropriate, beneficial only to you, and tacky.

Your invite to connect is inappropriate, beneficial only to you, and tacky. Wow, I cannot wait to let every 25-year-old jobseeker mine my top-tier marketing connections to help them land a job. Love the sense of entitlement in your generation. And therefore I enjoy denying your invite, and giving you the dreaded ‘I Don’t Know’ [NAME] because it’s the truth.

Oh, and about your request to actually receive my Job Bank along with the 7,300 other subscribers to my service? That’s denied, too. I suggest you join the other Job Bank in town. Oh wait – there isn’t one.

She wrote at least two other hateful emails to people who she believed were not good enough for her network.

Blazek’s responses are wrong on so many levels, and she says she knows that now (after she got blasted on social media, and her emails became an international story). She wrote an apology, and I’m inclined to believe it, but I think she’s damaged her reputation pretty soundly. There’s even a move to have her stripped of her 2013 Communicator of the Year award from the Cleveland chapter of the International Award of Business Communicators.

How Good Networking Is Actually Done

When you reach a certain position, whether as a professional, speaker, author, or any other visible role in your community or industry, you have to acknowledge that you got there with the help of a lot of other people. You asked people for help, and they gave it. Or better yet, you didn’t ask, but received it anyway.

People who reach these stages are often excellent networkers. They love sharing and helping others achieve their goals. Good networkers do it without thinking, bad networkers either don’t do it at all, or do it with many strings attached.

Good networkers operate from a few foundational principles.

  • Your network should never be closed. While there are problems with having it be too big, there’s a lot more to be said against making it exclusive. You’re not a celebrity, and your friends aren’t movie stars and rock stars. There may be connections you protect from casual introductions, but that doesn’t mean you completely shut everyone out.
  • Blazek blasted Mekota as being “a total stranger who has nothing to offer me.” Good networkers believe everyone has something to offer. But to say a person has no value? That’s one of the worst things you could tell someone. Each of us has something to offer the world, and sometimes our job is to help others realize what their gift is.
  • “Nothing to offer me.” Good networkers never expect the other person to have something to offer them, because networking is not an “I’ll do for you only if you do for me” relationship. If you expect a quid pro quo exchange, people will soon grow tired of you. Keeping track of favors makes you stingy, and no one will want to help you at all.
  • And while you should never be rude, you definitely shouldn’t leave evidence of your rudeness. Not only does it make you less of a person — remember, we’re supposed to be our best selves — but your rudeness will be shared for everyone to see. In just a few short minutes, Blazek undid 10 years of hard work, all because she thought she was too good to help, and that they were beneath her.

Blazek has since closed down her Twitter account, LinkedIn account, and her WordPress blog. But in her wake, another Twitter account, @OtherNeoJobBank (“Oh wait, there is one”) has stepped up and is sharing job openings around the Cleveland area.

Mister Rogers Knows Networking

In the words of my hero, Mister Rogers, “I hope you’re proud of yourself for the times you’ve said ‘yes,’ when all it meant was extra work for you and was seemingly helpful only to someone else.”

The people who taught me about networking all modeled this idea. They said yes, even when it meant extra work for them. So I do the same for others; I do what I can to teach them to do it for the people who will come to them one day, asking them for the same help.

Networking is never about paying back. It’s about helping others achieve their goals, and teaching them how that’s done. Because one day, when they’re established and have reached the next level of their career, someone will ask for their help.

The lessons they teach and the help they give, will be a reflection on me, which is a reflection of those who taught me, and those who taught them. I hope they understand the long line of giving they come from, and continue to carry it on.

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Five Best Blogging Service Providers in Indianapolis

It’s a great exercise in humility and a test of your ego to answer the question, “who are the five best blogging service providers,” and being told you can’t name yourself.

(Of course, anyone from Indiana would know better than to name themselves. Hoosiers are a humble people, after all.)

But who would I name as good content marketing/blogging service providers? After all, I should know this community and industry fairly well.

As I thought about the question, I thought back to my friendships that I’ve established over the years, and the people I’ve shared ideas, projects, and even clients with. And these are the five people and companies I would pick as five of the best blogging companies in central Indiana (in no particular order).

  • Metonymy Media: President Ryan Brock has made it a mission to hire only creative writing graduates, which is good, since creative writing as a professional pursuit is difficult. But it also makes Metonymy great story tellers. If we do face an impending content shock, then the storytellers are going to be the ones who win. He’s also managed to grow Metonymy into a sizable agency with several professional writers, and taught the city of Indianapolis what “metonymy” actually means. Ryan is also the founder of Indy WordLab, a writers’ meetup I attend nearly every month.
    • Lindsay Manfredi. Seriously, how can you not be impressed by someone who has her own band?
  • Raidious: CEO Taulbee Jackson and I wrote The Owned Media Doctrine together last year, and I ended up learning a lot from him about content marketing on the enterprise level. They treat their content marketing efforts like a newsroom focusing on each day’s stories, being able to provide content to clients within hours, not days. Raidious also ran the Social Media Command Center for Super Bowl XLVI, a practice that every Super Bowl has adopted since then, and will continue to do so.
  • Lindsay Manfredi: She was one of the first bloggers I met when I started in this business, and I’ve learned a lot from watching her work. She was also willing to give advice when I needed it, and I’ve even referred a couple clients to her. Plus I love her energetic writing style — it matches her in person energy and the energy she brings to the stage when she’s playing live music around the city.
  • Digital Relevance: I’ve known Jeremy Dearringer since Digital Relevance was Slingshot SEO, and the company was just three guys doing SEO work for corporate clients. They’ve suffered under Google’s different algorithm changes, but have managed to pivot and become a content company that does SEO. They’re still one of the biggest tech employers in the city, and I’ve known several people who have worked at Digital Relevance (and Slingshot) at one time or another. If anyone knows SEO better in the Midwest, I haven’t met them.
  • Jackie Bledsoe: I first met Jackie during the Branding Yourself book launch in 2010, and have helped him as he learned about blogging and the professional copywriting life. He has parlayed his hard work into becoming one of the premier bloggers on fatherhood and family, writing for several family-related websites and publications, interviewing several celebrities, launching a podcast for couples, and is even working on an educational series that may turn into a book and speaking tour.

Those are the five people who I look to for my own inspiration and ideas of what I should be doing in running my own business. I try to learn from their creativity, their storytelling, work ethic, attention to technology, and energy. Hopefully I’ve been able to take something from the best of each of them and incorporate it into how I work.