Pro Blog Service

You are here: Home / Archives for All Posts / Traditional Media

Traditional Media

By

How the FDA Lost Our Trust During the Meningitis Outbreak

In the face of the meningitis outbreak, which was caused by tainted drugs, the Food and Drug Administration (FDA) should be leading the crisis communication.

But they’re not.

That responsibility has fallen to the CDC (Centers for Disease Control and Prevention).

Why? Because we, as the public and consumers of media, trust the CDC. We don’t trust the FDA.

The FDA should be embarrassed.

Jim Garrow pointed out on his Face of the Matter blog — Building Trust is an Everyday Job — that the FDA should be in charge of this outbreak, since it was caused by tainted drugs, which fall under the FDA’s purview. The CDC oversees contagious disease outbreaks, which this is not.

Yet, according to a recent Mashable article, “. . .Twitter users searched for the Center for Disease Control and Prevention (CDC) more often than the Food and Drug Administration (FDA).” Furthermore, the CDC is regularly updating the media through conference calls about what’s being done about the outbreak, not the FDA.

Why is that?

We Trust the CDC, We Don’t Trust the FDA

Believe me, there is a distinct division between agencies. They usually don’t cooperate or communicate, even when they’re treading some of the same ground. I can only imagine there has been some jockeying for position, for credibility, and for Top Dog-ness between the two three-letter agencies.

So when the CDC, and not the FDA, started holding media conference calls, we should have gotten a clue about the problem, and gotten a good indication about who the media (and the public) trusts and who they don’t. Who has done a good job of earning our trust, and who hasn’t.

Who uses social media well, and who doesn’t.

Irony, thy name is FDA. (I honestly wish I was making this up.)
We trust the CDC, because we see them on social media more. We trust the CDC because they communicate with the public more. And we trust the CDC, because they tend to talk to us more like people and less like little children.

The CDC has been getting some great press coverage over the last couple of years, thanks to things like the CDC’s Zombie Preparedness campaign, which actually taught people how to prepare for a viral outbreak like pan flu. (Pretty sneaky, CDC.)

While the FDA has tweeted one time — ONCE! — about the meningitis outbreak, in between tweets about Breast Cancer Awareness Month and the Kefauver-Harris Drug Amendments of the 1960s to its 13,875 followers (seriously? I have almost as many followers as the FDA?!), the @CDCemergency account has tweeted updates 6 times to its 1.375 MILLION followers.

(Pro tip: If you’re in the middle of an outbreak of a deadly disease because of tainted drugs, it’s probably not a good idea to commemorate the historical signing of an amendment to make drugs safer. Or to tweet about that more often than you tweet about the contaminated drugs that are currently killing people.)

Any wonder why we trust the CDC more?

The Fight For Credibility and Eyeballs Begins NOW

If you want people to trust you on social media (and other) channels, you have to start using them now. If you want people to know they can turn to you when there’s a real crisis, you have to start sharing information with them before the crisis hits.

The CDC has been doing this by tweeting out important information during small crises, and treating them like practice before a big event. They communicate regularly with people, they use social media to its fullest — complete with Facebook page, Twitter accounts galore, blogs, YouTube videos, and just about anything else (hell, they even have a Google+ page for their National Prevention Information Network!). Meanwhile, the FDA’s website still has a starry night background with a dancing baby animation (okay, not really; but they’re still referring to Twitter as a microblog; it quit being a microblog in 2010.).

The short of it is this: You can’t wait until the day of a crisis to launch your crisis communication plan. That thing had to be in play months in advance. And the FDA has lost all control of this crisis, and abdicated it to the CDC.

Maybe this will be a wake-up call to the FDA that they need to do better, so the next time it happens, they can actually be prepared, and we’ll be more likely to trust them.

And you can read all about their efforts on their new Friendster page.

By

TV Producers and Network Executives Should Crowdsource Pilots

One of the prevalent images, and yet most annoying, I have of TV land is the producers and network executives who greenlight certain scripts and pilots, and cut others based on their “experience.”

I question the collective wisdom of an industry that gives us “Whitney,” “$#*! My Dad Says,” and “Pregnant In Heels” when they tell us “they know what America wants.”

If you want to find out what people are willing to watch, ask them.

I would love to see a website where pre-screened viewers can log in, watch a pilot, and give feedback on what they liked and didn’t like about the show. If a lot of people hate it, the network will know ahead of time. If a lot of people like it, the network can air it.

This is crowdsourcing at its finest. If you’re going to share something with the crowd, why not let them tell you what they like and don’t like about it. Then, when it’s time to release the final version, it will already be better, because the crowd, the intended audience, has told you what they want.

The benefit of the system is that the networks can determine ahead of time whether to go ahead with a project, rather than create and promote something that turns out to be awful, or avoid bailing on a project that would have been great. People can share their views about the pilot on social media, and get their friends to watch it too, thereby building the buzz for the show before it even airs.

This ends up saving money for the networks, because they’re not selling ads for shitty programs people hate. They’re not constantly canceling or moving programs people actually loved (see Family Guy). And they’re not putting money into programs that no one wanted to see in the first place (see Pregnant In Heels).

What would also be cool is a website that shows old pilots that never made the grade. If nothing else, that lets the public see some of the things we missed, and even see some of the early work done on series that made it later on. More importantly, we get to see what the executives saved us from, or where they really missed the boat.

By

CelebBoutique Shredded by a Lack of Curiosity and General Awareness

CelebBoutique, the British clothing website, may have committed the foul-up of all foul-ups:

After being hammered for just a few minutes on social media, their social media people turned on the TV, and saw the terrible news from Aurora, Colorado. Then they sent this:

We apologise for our misunderstanding about Aurora. – CB

We didn’t check what the trend was about hence the confusion, again we do apologise.

Followed by this:

We are incredibly sorry for our tweet about Aurora – Our PR is NOT US based and had not checked the reason for the trend, at that time our
—
social media was totally UNAWARE of the situation and simply thought it was another trending topic – we have removed the very insensitive
—
tweet and will of course take more care in future to look into what we say in our tweets. Again we do apologise for any offense caused
—
this was not intentional & will not occur again. Our most sincere apologies for both the tweet and situation. – CB

Meanwhile, most Americans are livid at the insensitivity of what is now being perceived as a vacuous and clueless fashion brand spouting off about clothes, shoes, and celebrities. As a result, CelebBoutique has just taken a major hit to its brand, with several thousand people pounding them like the fist of an angry god.

And it’s not going to go away anytime soon.

I’ll cut them a little slack. Yes, I’m angry, but I also recognize that mistakes do happen. Someone made a terrible mistake, and it’s not worth storming the castle with pitchforks and torches. No one should lose their job for this.

But this was a mistake that could have easily — EASILY! — been prevented.

All you have to do is be curious, and be willing to educate yourself.

Lack of Curiosity Killed CelebBoutique

Their first follow-up tweets are the first indication that curiosity is not something CelebBoutique’s social media staff holds in great quantities.

“We didn’t check what the trend was about.”

How do you not check this? How can you not be the least bit curious that some word is trending? Why was the first thing that popped into your head about you and your dress, and not “gee, I wonder why that word is trending?”

There are tools to tell you what is trending. There are tools to tell you why something is trending. Google, Twitter Search, even hashtags.org are all places to start.

This is where people need to think like journalists. A journalist never reports on a story that he hears from one person. A newspaper reporter doesn’t write a single sentence until she has confirmed everything her sources tell her. And they never, ever fire off a comment without knowing a single thing about what they’re talking about.

I don’t know if CelebBoutique uses an outside PR firm to do their social media, or if they have an internal staff. I don’t know if they have one person in charge of the Twitter account, or if there are several people.

But regardless of who is doing what, you need to act like a journalist. Even for just a minute. Act like a journalist.

Be curious.

Ask questions.

Wonder why something is happening, and don’t just fire off the first thing that comes into your head, like an 8-year-old.

Otherwise, you pull a boneheaded move like this, and all the goodwill you and your company have worked for will be shredded and ground into the dirt.

—
Update: It looks like the National Rifle Association made a similar gaffe. They actually deleted their entire Twitter account.

By

My TEDxFortWayne Talk on Community

I was given the chance to give a talk at the first ever TEDxFortWayne event in May 2012, where I talked about how the Internet has given us a chance to do community better than we’ve ever done before.

It was the first year for the TEDxFortWayne event, and I was very proud to be one of their speakers. (It’s still one of my favorite talks.)

When the Internet first started becoming popular, people worried that it would destroy our sense of community. If anything, it’s actually helped us find a better community of people we like and want to get to know.

What those nay-sayers didn’t know is that this has been a continuing complaint about television, radio, air conditioners, cars, and the loss of front porches on our homes.

Instead, think about those weird and esoteric things we love to do (or our kids love to do). When I was a boy, in 1977, my weird thing was beer can collecting. It was only by accident that I discovered there’s a whole community of people who loved collecting beer cans. Now, thanks to the Internet, you can find websites, a national organization, regional groups, and conventions all over the world devoted to this one interest.

There are marble collectors, anime cosplay fans, people who love vintage baseball, punk rock knitters, wood carvers, first edition book collectors, fan fiction story writers, typewriter collectors, and anything else you can think of. The Internet has given us our tribes and brought us together in a way that front porches and neighborhoods ever could.

Watch the TEDxFortWayne video to see why the Internet may be giving us a better community than we’ve ever had before.

By

Do NOT Write for Free for the Jackson, Miss. Clarion-Ledger

It’s Friday afternoon, I’m tired, and I want to relax on the couch. But Ben Pollock of the National Society for Newspaper Columnists just made me leap up and race to my computer.

It seems the Jackson (Miss.) Clarion-Ledger is looking for some new columnists. The hitch? They’re not willing to pay you for it. Here’s the invitation from their website:

ClarionLedger.com is looking for Mississippi’s next great columnist. Those with an interest should know from the start, however, that the position is a labor of love – the perfect hobby for someone who cares deeply about the state and its people and who also has a passion for writing.
…
In return for your hard work we will deliver a one-of-a-kind platform – a seat on the front row of the biggest news forum celebrating the great state that we call home. As a ClarionLedger.com columnist, you can write about whatever comes to your mind. Some areas we hope that hold your interest include: politics, family, leadership, community care and involvement, and education.

Anyone who is dumb enough to fall for this one is exceeded in their idiocy only by the person who thought asking writers to write for free was a good idea.

Good writers do not write for free. And good newspapers wouldn’t expect their writers to work for free either, would they?

I guess I just answered my own question, because, you see, the Clarion-Ledger is a Gannett owned newspaper. Gannett, owners of USA Today, the Indianapolis Star, and many other newspapers, is known for cutting staff positions around the country so their CEO can earn the slashed salaries as a “performance bonus.”

But I’m angered by the hypocrisy of this request, and I think it mocks the very tenets of journalism that publications like the Clarion-Ledger (hopefully) cling to, even if their parent organization does not. Here’s what I mean:

  • Real journalists do not write for free. This is their job. They get paid to do it. They get cranky when you no longer pay them to do it. And they go on and on about how they’re highly trained professionals who deserve the money they get. And yet these journalists are asking other people to do their job for them in exchange for no money. If I were a paid staff writer for the Clarion-Ledger, I’d be offended.
  • They’re asking for bloggers and citizen journalists. Most journalists I know hate bloggers and citizen journalists. Bobby King, president of the Indianapolis Newspaper Guild, once referred to us as “the animals in the blogosphere.” King’s attitude is not uncommon in the professional journalism world. But this means that the Clarion-Ledger is now consorting with animals and non-professionals. Does this mean their standards are slipping, or are we better than the journalists want to give us credit for?
  • Good writers get paid. We produce things that many people are willing to pay for. Good writers don’t do this for free, because they recognize the value of their skill. This means that the Clarion-Ledger will most likely get shitty writers. Shitty writers = fewer readers = more cost-cutting = more good citizen journalists = fewer readers.
  • Gannett already makes plenty of stupid money decisions. The last round of major layoffs that hit the Indianapolis Star, Clarion-Ledger, and other newspapers lead to a $1.25 million bonus for CEO Gracia Martore, as part of her $8.1 million salary in 2010. If they want to really bring out the good writers, Martore would a) quit taking bonuses made from blood money, and b) the other executives would take a pay cut to keep professionally trained writers on staff so they wouldn’t have to make such an insensitive, distasteful request like asking unpaid writers to replace the paid writers they fired.

The Clarion-Ledger has acted in bad taste and bad faith. Any writer who is worth his or her salt needs to refuse to write for them. All you get for writing for the Clarion-Ledger is the “exposure” of putting your name on your own work on their website. But make no mistake, they will own the work you create for them, and you will not be allowed to benefit from it any further.

If you want to write for free, put your time and energy into your own blog. At least with that, you have the possibility of turning it into something profitable down the road, like a speaking career, a book or two, or even a sought-after information channel that people will pay to advertise on. But don’t fall victim to the Clarion-Ledger’s scam.

By

Suggested Freelance Writing Rates – Midwest Edition

What are some different freelance rates that freelance writers ought to be charging? It depends on where you live. If you live in America’s Heartland, where the cost of living is lower, you’ll charge less. If you live on one of the three coasts (that includes Chicago), your rates will be much, much higher.

It always makes me laugh when clients from Out East or Out West think that we aren’t charging enough here in Indiana, because our rates are often 50 – 100% less than what they’re being charged by hometown writers. We’re able to charge so much because our cost of living is so much lower. Rent is anywhere from $600 – $1,200 here in Central Indiana, but in New York, that’s the the cost of a gallon of milk.

But things aren’t as good if they’re not as expensive, so the smart freelancer raises his or her rates to meet expense expectations when the client is from Away. [Read more…] about Suggested Freelance Writing Rates – Midwest Edition