Marketing

August 13, 2012 By Erik Deckers

Google’s Changes Makes SEO Harder, Good Content Important

Doug Karr’s SEO Is Dead, Long Live Content talk at Blog Indiana last week was a good lesson in the importance of good content for companies that want to succeed online.

In the past, you could hire SEO firms that would use backlinking strategies, keyword stuffing strategies, and any other black hat or gray hat tactic you could think of. And for several years, they worked great. Spend more money, and the rankings go up. Abandon your SEO company, and your rankings would drop.

Google’s Panda and Penguin updates have all but killed the traditional SEO industry. It’s gotten so bad that small SEO companies have shut down completely, and the big SEO companies have laid off staff members as they retool and redefine themselves.

But the smart companies are retooling themselves into content factories. They finally got the message that they needed to produce words — lots and lots of words — and quit spending so much energy on on-page SEO, page sculpting, and all the other little tricks. Of course, they don’t always produce good content. . .

Why Should You Make Good Content?

Google wants you to make your stuff awesome. They want you to produce good quality content, and they’re not so worried about the old techniques..

This has really helped the social media savvy writers and content producers, because they’re the ones who 1) know how to produce the best content that people want to read, hear, and watch, and 2) they know how to share it to the biggest, but precisely targeted audience.

As Doug said during his talk, “You need to capture the scale of intent for the problems people are trying to solve online and talk to people the way they want to be talked to.”

In other words, speak to the dog, in the language of the dog, about the things that matter to the heart of the dog.

Content Marketing Just Got Harder

This has made marketing more difficult. It is requiring us to turn off Fast Eddie’s Super Fantastic Automatic Marketing Machine, and actually do some old-school marketing, crafted carefully by hand, and done by trained professionals.

It means you can’t automate. You can’t phone it in. You can’t ignore the quality of the writing. You can’t ignore the grammar and punctuation. And you can’t do a half-assed job in your writing.

It means you need to hire people who know how to write good stuff. Who can shoot good video. Who can record interesting podcasts. Who know how to build community online and effectively communicate to them.

It means you have to pay attention to your audience and what they want. You have to know what interests them. You have to know what they want. Basically, you have to listen to them.

July 31, 2012 By Erik Deckers

Our Content, Like Our Music, Sucks: Challenge Your Thinking

Maybe it’s because I’m getting older, but today’s music isn’t as good as it was when I was growing up. It lacks soul and depth and is not nearly as good as the stuff I grew up listening to.

My parents said the same thing about my music, only I have science to back me up.

According to a new study from Scientific Reports, researchers performed a quantitative analysis of nearly 500,000 songs. What they found is that since the 1960s, music has decreased in timbre (sound, color, texture, and tone) and pitch (chords, melody, and tonal arrangements). What it has increased in is loudness.

This is the Ouroroboros. It’s also how we’re coming up with new content ideas.

It’s understandable. Artists like the Beatles, the Rolling Stones, Led Zeppelin, and Jimi Hendrix were pioneers in music. What they did took real artistry. But as record companies decided what we would hear on the radio, and signed artists who are marketable rather than talented, music has become so homogenized, groups like Nickelback are considered “pretty good,” while songs like “Call Me Maybe” and “Baby” go gold.

If you’ve ever thought today’s music all sounds the same, you’re right. And it’s not because you’re getting old.

It’s Happening To Our Content Too

This sin of sameness is happening to the rest of our popular culture. Movies are predictable and identical — hell, they’re remaking movies that aren’t even 30 years old. Books are formulaic and characters are painted from the same palette (food-obsessed mysteries starring female detectives who are also chefs and have rich divorced friends overrun my library’s shelves). Every TV comedy tries to be Friends or Cheers.

Even the online content we create resembles each other’s.

Part of this is just the sheer coincidence of big numbers. If you and I each write a blog post about blogging lessons we’ve learned from watching Tennessee Tuxedo, that’s a pretty big coincidence. Until you realize that with a few million bloggers, it’s more surprising that two people don’t write about it.

A bigger part of this is laziness and a lack of creativity.

Too many of us draw inspiration from each other, like some Ouroboros. David writes something that Sheila likes, so she writes about it. Helen likes what Sheila wrote, so she responds to it. Meanwhile, Steve is inspired by Sheila and writes his own interpretation. Of course, David is a big fan of Steve’s, so. . .

Ouroboros. The snake that eats its tail.

Very few people are able to come up with a shiny new idea at all, whether it’s movies, books, TV shows, or blog posts. As Mark Twain said in his biography:

There is no such thing as a new idea. It is impossible. We simply take a lot of old ideas and put them into a sort of mental kaleidoscope. We give them a turn and they make new and curious combinations. We keep on turning and making new combinations indefinitely; but they are the same old pieces of colored glass that have been in use through all the ages.

Be Original. Everyone Else Is.

It’s not that we shouldn’t try. It’s not that we should give up. But we should be willing to experiment. We should be willing to break out of the rut so-o-o-o many of us are in. Stop trying to win readers and increase traffic. Start writing stuff that’s interesting to you and makes you happy.

Be a pioneer. Take the road less traveled. Boldly go where no one has yada yada yada.

For one week, stop reading other people’s stuff. Stop being inspired. Stop seeking new nuggets of wisdom in other people’s rivers. Turn on the creative faucets, put on your thinking socks, and come up with some of the wackiest shit you can, and see what you can do with it.

Everything I Needed to Know About Networking I Learned From a Banana
What Baseball and Corn Flakes Have in Common
What My Day Would Be Like if I Had No Personal Gravity

Turn your idea into a 300, 400, or 500 word blog post. Don’t write it to appeal to readers. Write it to stretch your thinking. Write it to find new connections and patterns where you’ve never seen them before. Write it so you don’t sound like every other blogger and content creator trying to jump on the latest Twitter hashtag, hoping to eke out a few extra readers.

Be yourself. Better yet, be someone you haven’t been yet. Come up with the weirdest idea, turn it into a blog post, and then leave a URL in the comments section.

Let’s see what you got.

Photo credit: Leo Reynolds (Flickr, Creative Commons

July 25, 2012 By Erik Deckers

Speaking for Free Costs Money

I’ve been wrestling with a problem that many entrepreneurs and business owners face: the idea of “working” for free.

My wife, Toni, is a jazz singer who is asked to sing at no charge around the state. My photographer friend, Paul D’Andrea, is often asked to take a couple quick pictures as a favor, because “it’s so easy for him.” Other writer friends are asked to knock out a quick article on something or other “for the exposure.” And I’m often asked to speak for free by small companies and nonprofits.

While none of us are jerky enough to say “NO!” outright, it’s important that the requesters think about what they’re asking for. They’re not just asking for an hour of our time, there’s so much more that goes into it.

When you ask us to to work for free, here’s what it costs us:

Preparation time: My wife hours creates a new set list for every show, and rehearses it for 2 – 3 hours beforehand, in addition to her normal practice. Paul has to make sure his equipment is assembled, working, and fully charged. And I spend anywhere from 3 – 6 hours for a 1 hour talk. All of us do this whether we get paid or not.
Travel time: Driving to a local event can take 60 – 120 minutes round trip. I’ve driven up to 5 hours away for talks outside Indiana. Toni has driven 2 hours one way for a single show.
Gas: Cars do not run on good intentions, they run on gas, which costs $3.35 per gallon right now. It takes anywhere from 2 – 20 gallons to get to where we’re going.
The actual event: Toni typically sings for 2 – 3 hours. Paul’s photo shoot takes at least an hour if it’s an “easy” one. A good writer will write and edit for 3 – 4 hours. I speak for an hour. None of this includes pre-event setup, which takes roughly an hour for any of us.
All of that leads to lost work time: We get paid for our jobs. That’s how we feed our families and run our businesses. When you total up everything it took to do that free concert, photo shoot, article, or talk, we spent 4 – 12 hours not doing client work. That’s anywhere from a half day to a day-and-a-half of billables that we didn’t collect from clients.

So what does that work out to be? How much would that be for you? To figure out your regular hourly rate, take your hourly salary (your yearly salary divided by 2,000 hours per year) and multiply it by 4 and 12 (the range of hours).

That’s what it costs for you to work for free.

Based on a $60,000/year salary, that can be $120 – $360 of lost revenue.

Would you take an unpaid day off work to volunteer at a nonprofit? Or to help a friend move? What about taking an unpaid day to attend a conference, and pay your own way to travel there (but receive a free pass)?

If you expect us to work for free, will you also give up half to a day-and-a-half’s wages to show your gratitude and share our plight?

But that doesn’t mean we won’t do it.

Now, having said all that, none of the people I mentioned have become such egotistical jerks that we would never, ever work for free. We will.

Toni will sing for free at certain events, because not singing there can work against her. Paul will take the pictures, and the writers will write the articles, because sometimes the exposure is more important. And there are still groups and events where I’ll speak for free, because I consider it paying my blessings forward.

But it wasn’t until I started looking at what it was costing me in lost wages for that free one hour talk that made re-examine whether I would start charging to speak at events. And every other professional I’ve talked to has wrestled with this problem. Hell, we all still wrestle with it, even after we “turn pro.”

Should we do something beneficial for someone because it’s the good and right thing to do? Or do we say no to some very special people because our top priority is to take care of our families?

Over the past two months, I’ve had to cancel two free engagements because they conflicted with two paid ones, and I had even committed to the free ones first. I felt guilty about it. So guilty that I almost turned the paid ones down. It was Jason Falls who reminded me that my first responsibility was always to my family, and that sometimes I have to make the unpopular, un-fun decision to take care of them, like saying no to people I want to help.

Taking care of family means I have to turn down some important events down. It means Paul can’t load his very expensive camera equipment into his truck for an easy photo shoot. It means Toni won’t load her entire PA system into her car for a free performance. And it means the writers won’t even turn on their computers for some free exposure.

These costs are why I charge for my speaking engagements, or at least ask people to buy copies of my books. That’s not to say that every talk I give will be a paying one, or that I’ll require the organizers to purchase 100 copies of my book.

But hopefully it will help you understand why I — and my family, friends, and colleagues — may say no when you ask us to work for a “quick freebie.” (Hopefully it will also help you understand you need to bring your A-game when you’re going to convince us that working for free is worth it.)

And of course, if we do work for free, a little thank you gift, like a Starbucks or Barnes & Noble gift card is always appreciated.

Photo credit: NoHoDamon (Flickr, Creative Commons)

May 4, 2012 By Erik Deckers

One More Reminder Why You Shouldn’t Put Your Eggs in Facebook’s Basket

Michael Koploy, an ERP analyst for SoftwareAdvice.com, wrote an interesting article — Adding a Pinterest-Twist to Fix Facebook Commerce — about why companies shouldn’t put a lot of effort into their Facebook pages, like setting up an ecommerce site (or as Koploy calls it, an F-commerce site — ‘F’ for Facebook).

Many experts have weighed-in on why Facebook storefronts are often unsuccessful. A large part of it simply boils down to the fact that Facebook isn’t an e-commerce site. This results in a contextual disconnect.

“Most people don’t go to Facebook wanting to purchase something,” says Josh Davis, social media strategist at ITFO Communications and blogger at LL Social. Davis believes that retailers were initially excited by the advertising potential, but are now realizing shopping-intent isn’t there.

In short, the context for F-commerce is wrong. Forrester analyst Sucharita Mulpuru accurately likened F-commerce to “trying to sell stuff to people while they’re hanging out with their friends at the bar.”

Facebook’s core focus is clearly stated on its login page: “Facebook helps you connect and share with the people in your life.” Facebook is not about shopping. And it’s not about retailers. But Facebook is good for connecting people to each other.

Last week, we discussed why it’s a bad idea for companies to quit blogging to go with Facebook: Facebook owns the channel, you don’t. When they change their rules and their interface, you’re screwed. When you change your blog, you can decide what, where, when, and how.

But companies like Gamestop, J.C. Penny, and Nordstrom all pulled their F-commerce efforts after failing to receive any kind of pay off. And that’s just a year after investors swore up and down that F-commerce was going to put the hurt on online retail giant Amazon.com.

I hate predicting failure of new ventures, and pointing my finger and going “neener neener” at people who tried something and failed (unless they’re complete a-holes; then they deserve it). But I’m not surprised, and am rather pleased, that these companies got smart and cut their F-commerce efforts before they lost their shirts.

The big surprise they would have had — and it’s the same damn surprise that businesses who put a lot of money and effort into Facebook always get — is that one day, Facebook will decide, “we don’t want you to have X on your page any more, so we’re going to ‘improve’ the network.”

They did it with FBML in 2010 (Facebook Markup Language, which companies spent hundreds and thousands of dollars on to design these gorgeous sites). They did it with Groups, after begging organizations, companies, and loose collectives to spend all their time and effort to get people to join. And they did it with the non-Timeline iFrame pages, after people spent hundreds and thousands of dollars to recover from the whole FBML fracas.

Orangutan feet. I don't know what orangutans read for inspiration.

Mark my words, it will happen again within the next 12 – 18 months. Someone’s going to spend thousands of dollars, get their page looking all pretty and just the way they want it, and WHAM! Facebook will change it yet again.

Facebook, like Koploy reminded us, is a place to connect. It’s a place where friends gather. We don’t hang out with our friends at the bar to buy stuff. Companies that are doing F-commerce need to pull out before they get the big F-U.

Put your money into improving the SEO of your ecommerce site, doing more social media marketing, and using Facebook for what it’s intended for: posting Instagram pictures of your feet and gag-inducing GIFs of your favorite inspirational sayings typically found inside the doors of high school lockers.

Photo credit: Abandoned storefrontColes County Tales (Flickr, Creative Commons)
Orangutan feet Macinate (Flickr, Creative Commons)

May 1, 2012 By Erik Deckers

What Goes Into Writing a Blog Post?

After yesterday’s post on Suggested Freelance Writing Rates — Midwest Edition, I was asked why it costs so much ($75 – $125) to write a blog post.

“It’s 350 – 450 words. How hard can it be?”

Actually, that depends. It depends on what you’re writing. If you’re writing a personal blog entry about the hamburger you enjoyed at lunch with your besties, that’s not hard at all. Takes you 15 minutes tops. But I have yet to meet anyone to hire me to ghost write their personal blog entries.

Writing corporate blog posts is a different matter. The actual wordsmithing — spinning out 350 – 450 words — is pretty straightforward. Yes, you’re paying for the writer’s expertise and skills (remember, this is a trained professional who has dedicated himself or herself to the written word), but there are other factors that go into corporate blogging. Here’s the basic process that most professional bloggers follow:

Regular research of the client’s industry. We have to know as much as we can about your industry, reading related blogs, trade journals, and news articles.
Interview the client. For Pro Blog Service, I interview our clients about that month’s blog posts, record the interviews, and we write the posts based on that.
The writing. This is the act of putting the words into a word processing document.
The editing. Any writer will tell you that the editing process is just as crucial as the actual writing. As first draft writers, most of us vary from horrible to passable. There are very, very few people who can write a great first draft. So the editing is just as difficult as putting down the actual words.
Publishing to the blog. This includes adding photos, any outbound links, using tools for SEO like WordPress SEO and Schemas. This is the other place people have problems, because they don’t have the time to dink around with finding photos, creating links, etc.
Promoting each blog post. You can’t just throw up a blog post and let it sit. You have to promote it to your social networks. And you have to grow those networks. A full-service professional blogger will also include that in their offerings, helping you grow your network so you can reach a bigger and more target audience

Blogging is much, much more than just spinning out the actual words, although that’s certainly the most important part of it. Without the research, the editing, and the promotion, you’re just writing in a diary about whatever randomly pops into your head.

If you’re thinking about blogging, more power to you! Please do. It’s an important part of social media marketing. But just remember that it takes about 1 – 2 hours worth of work to come up with a single blog post. That’s why you either need to hire it done, or allow for that much time in your schedule.

In future posts, I’ll be talking about what makes a good writer, and why, even though we all learned how to write in school, those skills are not enough to make an effective writer.