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The Need for Social Media Experts Grows

People are starting to trust their peers less and less, according to a the Who Do You Trust? report from MarketingPower.com.

A lab coat does not automatically make you an expert. But it helps.

Researchers attribute this drop to overfriending. We see it all the time with people on Facebook with a few thousand friends, most of whom were gathered to build an army in Castle Age (guilty!). But all these friends telling us we “should” do this, we “ought” to try that. We can’t really trust anyone anymore.

This means, says MarketingPower.com, that people are starting to trust professionals a little more:

There’s been a decline in trust in a “person like myself.” A “person like yourself” fell from 47% in the 2009 study to 43% in 2011; this represents a steep decline from 2006 levels of 68%. In addition, a regular employee increased in credibility from 32% in 2009 to 34% in 2011. When it comes to the credibility of information, respondents trusted academics or experts [emphasis added — Erik] the most (70%), followed by a technical expert within the company (64%), a financial or industry analyst (53%) and a CEO (50%).

What does this have to do with social media? Basically, it means the need for social media experts is growing, and people don’t want professionals who use goofy titles to avoid the whole social media expert controversy. They want to be able to trust people who are credible and have the information they need — 70% of us want the experts.

  • If you’re a consumer-level trainer, like Patric Welch (aka Mr. Noobie), you’re highly sought out by noobies who are looking for basic answers on how to use Facebook and Twitter, how to write blogs, or how to research, buy, and use digital cameras and laptops. These beginners want someone they can trust, because that person has high credibility. They don’t want ninjas, gurus, superheroes, or surgeons, they want experts. In short, if you’re not an expert, or your Memaw’s favorite grandson who knows a lot about “Facespace,” they’re not going to hire you.
  • Although the data points to individual trust, this kind of thinking is also starting to find its way into the workplace. People are beginning to look to colleagues and associates within their professional networks. We’ve already seen the growth of the use of LinkedIn, reading industry blogs, or looking to their Twitter feed for professional advice, and the use of “real” experts is starting to grow. If you’re still playing at being a social media guru or shaman, companies are not going to call you.
  • Websites and print publications want experts to write for them, conferences want experts to speak to them. They need people who know what they’re doing, and have demonstrated their knowledge and understanding of the issues. This is not the time and place to use goofy titles. While it will work within our industry, when you talk to people outside the industry, they don’t get our cute little quirks and they don’t understand the whole expert/not-an-expert debate.

Trust is becoming more important to people, especially in the business world. Social media as a whole is all about user-generated content. We form opinions and make buying decisions by reading reviews and comments from our friends, and even strangers. But this may give way to, ever so slightly, to the need for independent experts who have a lot of information, and are willing to share it.

Photo credit: Fawksy (Flickr)

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New Twitter Tool, Twylah, Promises Huge Things for Social Media

Last Friday I tweeted: “I’m easily impressed. I’m not easily flabbergasted. @kabaim just flabbergasted me. Follow him and ask how he did it.”

Screenshot of my Twylah page. Click to see a bigger version.

@kabaim is Eric Kim, founder and CEO of Twylah, the new Twitter tool that Eric says is going to change the way we use Twitter. Twylah (@Twylah)does all these amazing things. So many of them, in fact, that I’ve probably forgotten a few them here.

Imagine going to a website that’s laid out like a magazine theme for a blog. On that page are your tweets, categorized by the topics you tweet about most. There, a visitor can see those categories, and read more tweets within each of them. The layout page will pull out any photos you’ve included with your tweets, and then organize the rest in reverse chronological order.

This does a number of things for you, for the reader, even for search engine optimization.

    • It lets visitors experience your tweets visually, rather than seeing an entire timeline. Don’t like one particular category, like your 90 minute ongoing discussion with your project team about where to have lunch? Replace it with one you prefer. Want to highlight a Twitter topic from two months ago? Drop a less interesting one and replace it with the old topic.

  • It can pull in tweets from weeks, or even months ago. This gives life to your tweets, beyond the typical 1-hour life expectancy that our tweets usually have.
  • Each Twylah page is a real web page. The links on them are shortened using bit.ly, which means they’re not only trackable, but they even count as backlinks to your real site. This will be a big help for anyone who needs an SEO boost.
  • You can direct people to your Twylah page instead of your Twitter profile page, giving people an expanded view of your bio. Now people can see if you’re a real person, and if you talk about what you claim to talk about.
  • People can even follow you directly from Twylah, rather than jumping back to your Twitter page to follow you.

 

These are all pretty cool features, and based on my scribbled notes, there’s a lot of amazing stuff that Twylah is going to do.

But, there are three things that social media marketers and practitioners need to take note of, because these things are going to be H-U-G-Efor social media professionals. Of course, these will not be included in the initial rollout of Twylah, but Eric expects them to be available around 6 weeks later. (I hope I didn’t just jinx that.)

Further down my Twylah page.
  • Users will be able to subscribe to a person’s categories of tweets. For example, if you’re following Douglas Karr, but only want to read his tweets about the Marketing Technology Blog radio show, you can subscribe to that category. Here’s the even cooler part: Those tweets will be emailed to you as a newsletter. Subscribe to several people and their categories for a bigger newsletter, and read their interesting tweets at your leisure.
  • Twylah will have an analytics package. Not only can you see how many times your stuff was retweeted, or how often you tweeted about certain topics/categories, but you can see how many people engaged with your tweets — retweeting, clicking links, etc. For example, if you tweet about the Android phone, you can also see the engagement with those tweets has gone up. If you also tweet about the latest Twitter meme, you may see that your engagement went down for that topic. Translation: You can adjust the topics, and even time, of your tweets accordingly, based on the engagement of your tweets by your followers.
  • Twylah’s analytics will also tell you what you need to tweet about and when, to help your engagement improve. Twylah will actually help you figure out when most of your network is actually using Twitter, and what sort of tweets interest them the most. What’s cool: This is especially useful for people who are very particular about following people with certain backgrounds, such as book marketers trying to build a following of independent bookstores.
  • Twylah will eventually aggregate the total engagement of different topics. Imagine being able to know which of Twitter’s trending topics are actually engaging the readers. Maybe the new iPhone 5 is one of the trending topics in July, and 20% of the people are engaging with those tweets. As an iPhone marketer, you would then know that you need to tweet more about the iPhone with links to important information, like nearest retail location.

A lot of these way cool Twylah features are still in the Alpha stage, while Eric and his wife, Kelly, are working feverishly to roll the beta out in the middle of February. If you want to be a part of the beta, go to Twylah.com and register. Also, ask Eric for a personal demonstration of Twylah.

You’ll be flabbergasted. I know I was.

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Random Thoughts on Writing a Book

I’ve finished my second book, Branding Yourself, with my good friend, Kyle Lacy, and am working on a third book on networking with Jeremy Dearringer, CEO of Slingshot SEO, an SEO company here in Indianapolis. I also have a couple other writing projects in the works, although those are still under wraps. I hope to have some news about those by Springtime.

But I’ve learned a few things about becoming a book author, things that I thought were easy, and things that I learned are hard.

  • In all my years, this is the 5th most beautiful sight I have ever seen.

    Writing a book isn’t really that hard, if you write on a regular basis. I used to think the advice “write every day” was stupid. “Who has time for that?” I thought. “I have work to do.” Turns out the work I was doing was writing anyway, and when I decided to write intentionally — to focus on new aspects of writing and become better at them — my writing improved.

  • Have a good editor. I learned a long time ago that while I’m a stickler about grammar and punctuation, I make a crapload of mistakes. Even though I catch them on second and third edits, I still usually find one or two that has to be fixed. Pearson just sent Kyle and me the “gathers” of the book. Individual chapters that we need to read over and mark any errors before the second printing. Believe it or not, with two writers and four editors, I found a couple errors. (What’s worse, they were mine!)
  • The hard part isn’t writing the book, it’s marketing it. In order to support the book, and sell copies, I’m starting to travel more to promote it during talks. Next week, I’ll be in Northern Indiana one night and Lexington, Kentucky the next day. I’m trying to do some paid speaking gigs, but am thinking about adopting Scott Stratten’s idea when he was promoting UnMarketing (affiliate link). Scott made an offer to any group: buy 100 of my books, and I’ll travel out to you. I’m thinking about doing that for anyone who buys 50 of my books, as long as you’re within driving distance. But compare that to writing. I could write at home, spend three hours, and knock out about 6,000 words, or almost an entire chapter. It’ll take me that long to drive to most of my speaking gigs.
  • Know your subject matter. Writing teachers love to say “write what you know” (which presents a problem for science fiction or fantasy writers). But this makes life so much easier when you’re writing a book. I remember struggling with a couple of chapters on Twitter Marketing for Dummies because I didn’t use some of the tools we were writing about. I had to spend a lot of time using them before I could write about them, which threw a huge monkey wrench into my writing schedule.
  • Have a writing schedule, and stick with it. John Grisham’s writing schedule, when he first started out, was to write from 7 am to 8 am, before he opened his law office. Christopher Moore’s schedule involves a lot of screwing around all day before he settles down after lunch and writes for 4 or 5 hours. Mine is to write at night, after the kids are in bed, and go for about 4 hours. Ignore the people who tell you to wake up early because mornings are more productive, or the people who tell you to stay up late because no one is awake then. Do what’s best for your body and your schedule. If you’re a night owl, stay up late. If you’re an early bird, get up and get that worm. But create a schedule and stick to it.
  • Shut off distractions. I love my Twitter network, and love chatting. But they are also the biggest interruption of my day, because they’re always more interesting than whatever I’m doing (even as I’ve written this post, I’ve sent 4 tweets). So when I’m writing, and have the willpower to do so, I shut off TweetDeck, close my Gmail, turn off the notifiers, and get to work. I can save myself 30 minutes of writing when I do that. My wife once asked me why I didn’t do that more, and I told her to “rephrase your question in the form of a tweet.”

Writing styles and processes are different for everyone. What are yours? Do you do anything special to get your writing done, to be more efficient and effective, or even to avoid distractions? Leave a comment and let me know.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

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How To Turbocharge Your LinkedIn Profile

Web pages are useless without traffic, and the same is true about LinkedIn profiles. It doesn’t matter if you are looking for new customers, a job or just more connections, no traffic = no opportunity. Here’s a simple strategy I used to increase the traffic to my LinkedIn profile page from 3-4 people per day to 70-80 people per day (that means 27,000+ visits in a year). Feel free to make it your own:

Step 1: Figure out what your goal is with your LinkedIn Profile.

This isn’t that hard. Your LinkedIn profile is a resume with a couple of places you get to be creative, and there are really only a few practical uses for LinkedIn. Most likely your goal is one of these four: [Read more…] about How To Turbocharge Your LinkedIn Profile

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I’ll Read Your Ad for $250. My New Pay-For-View Pricing

Kim Kardashian annoyed more than a few Twitter users when it was leaked that Kardashian commands $10,000 to send a promotional tweet out to her then-2.7 million followers (now 5+ million).

(Kardashian denies that she receives that much money. Rather, she says she just tweets about products she likes.)

While I don’t follow her, I’m sure that her 5 million followers (minus the ones who aren’t spam bots and people who abandoned Twitter after a month) are looking forward to reading something interesting and not very vapid or shallow. (Yeah, good luck with that.)

How disappointing is it for her fans to learn that their favorite non-celebrity celebrity is only telling you she likes her shoes because someone forked over 10 grand to say so? While marketers think a so-called celebrity’s time and endorsement are valuable, they are also showing they think my time or interest isn’t.

So I have a new offer to marketers who want me to read celebrity endorsements and social media marketing messages: I will read anyone’s tweet, watch their commercial, or read their marketing copy for a fee.

That’s right. You can pay me to absolutely look at, read, watch, and consider your product. Think of it as a personal endorsement. After all, my time is valuable. Time I could spend working or being with my family is instead interrupted by you and your spokespeople trying to get me to buy something. And I do my best to ignore it, hide from it, or block it completely. So you come up with something new and creative, which means I have to do something new and creative to avoid it.

So how about you pay me instead? If you pay me, I will read whatever you put in front of me (except for that damn Kay Jewelers ad where the brain-addled woman is afraid of a thunderstorm). Rather than spending $10K on someone who is famous without actually doing anything useful, spend the money on me, and I will read or watch to your heart’s content.

According to my new Pay-For-View pricing schedule, I will:

  • Read any celebrity advertising tweet for $75. Any non-celebrity advertising tweet is only $25. (Hey, if you’re forking out $10,000 because someone is famous, chances are I find them annoying. So the extra $50 is for the wear and tear on my soul.)
  • Visit any company website for $150, and spend 10 minutes on the site, plus additional charges for any of the following:
  • Watch any video less than 5 minutes in length for $200. For videos longer than 5 minutes, it’s an additional $75 per minute.
  • Read any marketing copy, up to 750 words in length, for $150. Since I can read 750 words faster than you can say it in a video, I’ll cut you guys a break on the cost.
  • Also, any marketing surveys, registration forms, or instances where I have to give you my personal information is $100 plus a $25 per minute processing charge (minimum 5 minutes). I had originally considered charging a flat fee per information field (i.e. mailing address, phone number, etc.), but the rate sheet ended up being three pages long and still required a lengthy explanation.

Now, these prices are actually fairly reasonable, and I feel completely justified in charging them. After all, my time and consideration are valuable. I have a job, a family, and disposable income. I’m not easily swayed by celebrity endorsements, and will go out of my way to avoid most commercials and marketing messages. In short, you’re spending all that money to get celebrities to reach me, and I’m going to support you (and them) by spending my money. The least you can do is support me for spending my time thinking about you.

Kim Kardashian may be on to something, and I have to give her credit for helping me stumble upon the idea. As a thank you, I will read her next three promotional tweets for free.

No guarantees I’m buying anything though.

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Five Reasons Why Attorneys Should Blog

I’m surprised at the number of attorneys who aren’t blogging.

If there was any form of communication made for attorneys, it’s blogging. It’s not a website, not TV, and certainly not the Yellow Pages. Here are five reasons why private practice attorneys should be blogging.

  1. You show up higher on local search engine results. Many people are forgoing their Yellow Pages in favor of Google. And Google will automatically give results from your current location, not where they think you live. So if someone looks for an intellectual property attorney in Indianapolis (like my friend Matt Schantz), Matt may or may not appear at the top of Google’s results.
  2. You demonstrate your knowledge and experience in your particular field. If you specialize in corporate law for green companies, you should be writing about green issues. For example, if you wanted to specialize in working with alternative energy, you should be writing about alternative energy law, alternative energy news, and even Congressional bills that may affect alt. energy companies. The net result is that you’ll be seen as one of the leading voices for the industry, and more likely to be called whenever a company needs your advice.
  3. It’s a way to build your personal and professional brand without spending a lot of money advertising. It’s also a way to market yourself while staying within your state bar association’s rules. For example, we have a Kentucky law firm as a client, and we know that as long as we’re offering information (see point #2), and not providing legal advice, we’re within their guidelines. And our client still gets the benefit, because they’re beginning to win local searches for their specialty, and being seen as an expert in their particular field.
  4. It’s a way to learn new information. The old “see one, do one, teach one” model comes to mind here. If you read something, you may know it, but if you have to explain it to someone else, you’ll truly understand it. This also forces you to find something new to write about on a regular basis. It keeps you up to date on your chosen specialty, by reading different news articles, law journals, case law, and court decisions.
  5. You can improve your writing. Your blog should not be written for other attorneys, it should be written for clients. And your clients don’t talk or read like attorneys, so they don’t do “wherefore, whereas, and heretofore.” They do “if, except, and until now.” The best way to create tight, easy-to-understand plain English is to be forced to do it every couple of days

Photo credit: umjanedoan (Flickr)