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Embrace Google Hummingbird, “Keywords Not Provided” for Better Content Marketing

If Google’s new Hummingbird algorithm doesn’t force you to be a better writer, nothing will.

The new evolution from the Panda/Penguin updates, combined with Google’s practice of no longer providing keyword data, are going to leave content marketers in the dark.

I couldn’t be happier.

Before Panda and Penguin, SEO professionals used all kinds of tricks, both sneaky and legitimate, to game the system. Panda eliminated “thin” content — too-short blog posts, posts that contained 20 words and then took you to another page — and Penguin eliminated a lot of backlinking strategies.

Hummingbird is going one step further. According to TechCrunch,

(it) allows Google to more quickly parse full questions (as opposed to parsing searches word-by-word), and to identify and rank answers to those questions from the content they’ve indexed.

In other words, Google is no longer looking for results that match the collection of words you put into the search bar, they can identify the question, identify the intent behind the question, and find the best possible results.

Hummingbird is geared toward, and has been shaped by, mobile and voice search. People open their Google Maps or Google Search on their smartphones and speak their search as a question. Or they get on Google on their tablet or laptop and type in their question:

  • How do I delete my Twitter account?
  • How do I ask a girl out?
  • How do I get a passport?

“But, how do we know which keywords to write about?”

You don’t. You just write about the things that you think people want to know about.

You can figure that out by looking at your page visits and seeing which pages have the most visits, and then writing about those topics some more.

You can figure that out by searching in your email archives for the phrase “how do I.” Repost the answers you sent.

You can figure that out by writing about leading stories and trending news in your industry. (Read David Meerman Scott’s Newsjacking to find out how to get ahead of the competition in these instances.)

You can figure it out by paying close attention to the things you sell and the problems they solve.

You don’t need keywords to figure out what people are looking for. You need to look at your readers’ behavior, figure out why they came to your site, and respond to the things they want.

(Of course, you could just call up a few of your customers and ask them too.)

But most importantly, you need to quit trying to game the system by dinking around with keywords and just start writing real content that people want to read.

 

Photo credit: AnnCam (Flickr, Creative Commons)

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Watch Out for Muphry’s Law

Yes, Muphry’s.

M-U-P-H-R-Y.

You thought I misspelled Murphy, and you were going to rush in here and catch me, didn’t you? “A-ha, Mr. Grammar Pants! I caught you.”

Except you didn’t. It really is Muphry’s Law.

It’s a variation of Murphy’s Law, “anything that can go wrong will go wrong.”

Muphry’s Law says, “if you criticize anyone’s grammar, punctuation, or spelling, you’ll have your own grammar, punctuation, or spelling errors in your criticism.”

You usually see Muphry’s Law in action when political arguments on Facebook turn into flame wars, which usually turn into finger pointing about how idiotic a person is because they forgot to capitalize the “N” in “Nazi,” and so your entire argument, as well as your entire political party, will crumble because “no, YOUR the idiot!”

(See what I did there?)

I’ve fallen prey to Muphry’s Law plenty of times, especially when I write blog posts complaining about grammar sticklers and their nerdy obsession with using language “properly” but are actually wrong or outdated about their reasons. It’s embarrassing when I write a blog post decrying bad writing, only to find that I made a typo.

The only other people we love roasting more than erroneous grammar bullies are televangelists — the ones who tell us to live a godly life and send them lots of money — who are then either caught with their hands in the cookie jar or their mistress’ blouse. We heap scorn and derision on them the way an obsessive gardener piles manure on her tulip beds.

Similarly, God help you if you ever call someone out for making a stupid spelling mistake only to make one yourself. If there is ever a time to pause, write and rewrite, before you ever submit a comment to anyone, this is it.

Muphry’s Law, like irony, is cruel and heartless, and he will cut you.

 

Photo credit: Michael Coghlan (Flickr, Creative Commons)

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6 Benefits of Evernote for Bloggers (GUEST POST)

Whether you blog about marketing or cooking, Evernote has a lot to offer. As a suite of software and services focused on “notes,” Evernote gives you a tool to save any information you need, from sentences and photographs to webpages and voice memos. It syncs info across devices, makes organization easy, and saves you time. Have you thought about all the ways this tool can benefit bloggers? You should. Here are six specific ways to use Evernote to improve your blogging efforts:

1. Build Common Templates: If you’re like most bloggers, you write posts that follow specific formats. For food bloggers, that might mean photos with text, followed by a list of ingredients and a list of directions. For business bloggers, that might mean an introduction, followed by main points in an outline. Whatever the case, if you use a common format, why not create a template that you can easily copy from and fill in when you write new posts? This makes your writing more efficient and your processes simpler.

2. Save Post Ideas as Notes: Make it easy to track ideas for blog post topics by saving them in Evernote as notes, with as much information as you can at the time. Whether you save the idea on your phone while you’re on the go, or on your computer while you work, the ideas get saved in one single place. Anywhere you access your Evernote account, you’ll find them. This means when you start writing a new post, you don’t have to waste time trying to drum up new topics or wrack your brain looking for that idea you had earlier: They’re all saved and waiting for you.

3. Write Blog Drafts: Maybe you don’t have time to write a whole blog post, but you’ve got several topic ideas stored in Evernote and a half hour to kill. Start writing a rough draft for one of the topics and keep it saved there. When you are ready to publish a post, most of the work will already be done for you.

4. Save Inspirations: Read an article that you’d like to reference later? Save it to Evernote. Find a blogger who inspires you? Save the link to Evernote. With Evernote, you have an easy way to clip quotes, emails, Tweets, photos, links, articles, and more—all in one streamlined place. If you tag all of these notes with the same tag, like “inspirations,” for example, finding them is as simple as searching that word or phrase.

5. Share Ideas with Co-Bloggers: If you blog with other authors, make it easy to share ideas with each other by doing it through Evernote. The tool lets you share all content publicly or share it particularly with the people you select on social networks or via email.

6. Stay Motivated: There’s a reason so many bloggers abandon their sites over time—without regular encouragement or results of some kind, blogging can get discouraging. Be proactive against these feelings by setting up a note dubbed “Encouragement” or “Comments from fans.” Whenever a reader emails or comments with an encouraging word, save it in your note. Then, when you face those feelings of inadequacy or frustration, remind yourself of what’s been good.

Your Thoughts

Do you already use Evernote? Why or why not? If you’re looking for a way to stay more organized and productive, there’s no better time to try Evernote than now. Download Evernote to your devices at Evernote.com today.

Guest author Shanna Mallon is a writer for Straight North, a Web development company with headquarters in Chicago, providing SEO, Web development and other online marketing services to B2B clients.

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There Is No ‘Future Of Content Marketing’

There is no Next Big Thing in content marketing.

I was asked about that at a talk this week. “What’s the future of content marketing?”

I told them, “Nothing is going to change. There will be no dramatic developments, or exciting new technology that will change what content marketing actually is.

Even on this thing, I can still create content. The only thing that’s changed is that my laptop is not as noisy.
“Content marketing is just marketing. It’s persuading people with words, images, and sounds.

“What major changes can you make with that?”

Oh sure, I’ll grant you that developing a written language was pretty major, because we could finally write our oral traditions and stories down on papyrus, like the Sumerian version of Epic of Gilgamesh in 2000 BC, making it one of the first examples of early literature. But even marketing goes back nearly that far, when Egyptians used to put sales messages on papyrus.

Then in 1450, Johannes Gutenberg invented the movable type printing press, and we could produce books more quickly and cheaply, instead of carving pages out of blocks or wood, or copying them by hand. Advertising was done with town criers and posters containing images and not words, since citizens couldn’t read.

In 1978, at age 14, V.A. Shiva Ayyadurai invented email, and in 1989, Tim Berners-Lee invented the World Wide Web, launching the world’s first web server on a NeXT Computer, a company founded by Steve Jobs. With that, we could share words, and later, images and sounds, with the entire world, and then spam the bejeezus out of it.

The next big switch was the advent of smart mobile phones, but even that’s not a major change. It’s the Internet on your phone. It’s Tim Berners-Lee’s invention miniaturized.

We’ve created websites, blogs, Tumblr, and Twitter. Flickr, Picasa, and Instagram. YouTube, Vimeo, Hulu, and Vine. Streaming audio, Internet radio, and podcasts. We get it all on our desktops, laptops, tablets, and smart phones. We create amazing new layouts, like Starbucks’ Instagram feed, the I Hear Of Sherlock Everywhere Flipboard magazine, or the Tuneage tumblog.

It doesn’t change anything. It doesn’t create anything new. With all new technological developments and all the different ways to use these tools, there is one constant: we’re sharing good writing, interesting images, and pleasant sounds.

You can change the tools, you can invent new tools, you can come up with new technology. You can invent a 6-word microblog. You can create a 3-second video app. You can build a website that’s filled with nothing but selfies and kitty pictures. (It’s called Facebook.)

But even 10, 20, or 100 years later, people will still want and share good writing, interesting images, and pleasant sounds.

There will be no major change in the content marketing world, because the need for good content has not changed in 4,000 years. The good writers always rise to the top, the good artists are always seen (even if it is decades after they died).

The only thing that will change about content marketing is the name. Someone will come up with some new name, and that will be it. In fact, that’s already happened; now we’re calling it Owned Media (affiliate link).

I don’t care what happens to the web. We could get it on our glasses. We could have it beamed directly to our brains. We could shut it off tomorrow. We will still need people to create the stuff that goes into the machine so we can read it, watch it, and listen to it.

So if you’re wondering what you should do to jump on the next wave of content marketing, forget it. Don’t try to capture the next wave. Focus instead on being a good writer, photographer, videographer, or sound producer. That will outlive every technological change for the next 4,000 years.

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Everything is NOT Content

We’re tossing “content” around a little too easily these days. It’s becoming another vague generic word like “stuff” or “crap.”

Not the adjective meaning fairly happy, but rather “items held within a larger container,” as the stuff in a book or a blog.

The Moz (formerly SEOMoz) is cheapening the word by telling us “Everything is content!”

Except it’s not.

In his latest blog post on The Moz Blog, “Why Local Businesses Don’t Need Big Budgets for Their Content Marketing, author Matthew Barby says, “Content is:”

  • the staff within your business.
  • the design of your shop/office.
  • your products and services.
  • the menus on your tables.
  • your company values.
  • your customers.
  • EVERYTHING.

Bullcontent!

As sick to death I am of the phrase “content is king,” I’ll tattoo that on my ass before I ever agree that “content is everything,” or even any of those things Barby named.

It is not, as Barby says, cupcakes, staff uniforms, foam art in your latte, or the barista’s smile as she hands over your cupcake and arty latte.

Unless you’re a writer, artist, videographer, photographer, podcaster, or musician, the stuff you do isn’t content either. And if you are, you probably don’t want to cheapen your work by calling it that.

Real creators it stories, art, videos, photos, podcasts, and music.

Most Things Are Not Content

From the early days of “paper content marketing.” Or as those poor fools from the 30s called it, “advertising.”

Do you know what content is? Words, images, and sounds. Stories, pictures, movies, podcasts, and music.

Do you know what it isn’t? Everything else. Everything other thing in the world that are not words, images, and sounds.

If I can’t read it, watch it, look at it, or listen to it, it’s not content.

If I can eat it, it’s not content. If it’s a person and his or her clothes, it’s not content. If it’s the squishy feeling we all get from maximizing our company’s potential to provide mission-critical customer satisfaction, it’s not content.

Using the word this way will eventually just cheapen the word and make it as useful and nebulous as “stuff.” I’m certainly not going to coin the phrase stuff marketing.

The word usually refers to material contained within another item — contents of a thermos, a book (hence the term Table of Contents), a speech. It has expanded to include video, audio, and photos, but that’s as far as I think people need to take it.

I’ll agree that the staff, their uniform, and latte foam art are features and reasons to like that business. But to call them “content” cheapens both them and the tenets of content marketing.

Do You Know What We Used To Call Content Marketing?

I blame the Content Marketing movement for starting this. They’re the ones who started calling “persuading people with information” content marketing.

Before then, we just called it marketing.

It was just a thing we did. It was brochures and trade shows. It was TV commercials and newspaper ads and CD-ROMs. It was corporate videos and scripts for radio commercials. Then one day, when I was as old as Kurt Cobain when he died, we started using this Internet thingy, and my company was the first in our industry to have a website.

The other companies laughed at us for getting suckered into this fad, until we started kicking their asses and taking away sales worth hundreds of thousands of dollars. Then they scrambled fast to catch up.

Do you know what we called doing marketing on the Internet back then?

Marketing.

And do you know what we called the text and the photos on our web pages?

Text and photos.

But we didn’t call customer service, uniforms, or any of that other stuff “marketing,” because it wasn’t. Our accountant wasn’t marketing. Our shipping coordinator wasn’t marketing. Our warehouse guy wasn’t marketing.

We certainly never would have called them content.

But now the latest jargony buzzword is Content Marketing, because we produce stuff to be consumed; Internet Marketing, because it’s marketing on the Internet; Digital Marketing, because it’s now happening via mobile apps and not just the Internet; and, urp. . . urp. . . barf.

Honestly, I don’t care if you debate the subtle nuances of calling it Digital versus Internet Marketing to 10 decimal places. It doesn’t matter. Because it’s still just marketing. It’s not special marketing. It’s not some new brand of marketing that no one has ever done before.

It’s still just persuasive words, pretty pictures, and pleasing sounds.

So can we just skip the happiness-and-rainbows fancy jargon, and stick with the areas we can control that actually persuade people to buy our, uh, stuff?

Because no one is going to walk into a content shop and ask the contentista for a half-caff content with light foam, and a chocolate content with extra sprinkles.

That would be stupid.

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Five Things Miley Cyrus’ Tongue Can Teach Us About Business

My friend Casey jokingly challenged me to write this post:

After Miley’s R-rated performance at the MTV Video Music Awards (VMAs), including gratuitous tongue wagging and grinding on singer Robin Thicke, social media was ablaze with shocked reactions and stunned disbelief at what they had seen.

Of course, I’m never one to turn down a good “What _______’s tongue can teach” blog post, so I accepted the challenge.

There are a few business lessons, especially related to crisis communication, we can all learn from Miley Cyrus’ tongue.

Sort of.

1) Transparency and visibility are not always highly valued.

Transparency and authenticity are the two big watchwords the social media hippies like to spout. But there’s such a thing as too much transparency. No one wants to know how sausage is made, and no one wants to see your Gene Simmons-esque tongue flapping in the breeze.

There is such a thing as too much transparency. Don’t air the company’s dirty laundry just because you think you should. Which leads us to. . .

2) Just because you can doesn’t mean you should.

We hear about the PR stunts and the corporate jackassery all too often in the business pages, and we read with the appropriate amount of shock and horror. And that should clue you in that PR stunts backfire, and jackassery, well, is not looked kindly upon by most people.

This means that while some things may be legal, that doesn’t mean they’re right — looking at YOU, Wall Street!

3) When your actions get in the way of your message, rethink your plan.

My oldest daughter used to love Hannah Montana, and I will grudgingly admit that she has a modicum of talent (“he mumbled curmudgeonly”). Which, I assume, is why she was invited to the VMAs in the first place. But I couldn’t even tell you whether she sang that night, or what song she did sing. And I’m willing to bet that in 10 years, no one will remember the song, but they’ll remember her performance.

Do I really need to draw this particular analogy out for you? Don’t do stupid stuff.

4) If you’re going to screw up, you’d better have a plan for recovery.

In a recent interview, Miley cited Madonna and Britney Spears as positive role models other singers who have made, um, questionable decisions about performances, and she pointed out that people forgot all about it.

Eventually.

Of course, you have to have a lot of star power to pull off a “screw you, I don’t care” recovery plan successfully. For the rest of us, you need to work on containment and recovery. You need to work on overcoming the issue. Don’t hide from it, don’t deny it, don’t pretend it didn’t happen. The road to business failure is paved with bad PR advice.

Just cop to the problem, admit it, apologize, and move on. Assuming your problem isn’t legal or going to see you in court/jail, just shrug it off and promise to do better.

5) When that’s not even the worst thing people are discussing, you’ve got bigger problems.

All the photos I’ve seen of Miley are of her tongue sticking way out of her head. Not all of them are of her grinding on Beetlejuice, but they are all of her and her tongue. And yet that’s not what people are talking about. When every photo is of your tongue, and yet that’s not even the elephant in the room — though, given its size, it does give the elephant’s trunk a run for its money — then you have a problem.

Don’t lose your small problems in your bigger problems. If you’re going through a crisis with your company, you still have to focus on the smaller problems at the same time: deliveries, customer service, sales, etc. You don’t shut down. You don’t assume that your customers will give you a pass. You take care of business and deal with the crisis at the same time.