Our new book is not for the recent college graduate, or the social media newbie. This is for someone who is proficient on a computer, and is even aware of social media. They may even have a Facebook account.
Problem is, we don’t like the name “Second Phase.”
So we need your help. We’re turning to all of our friends and social media buddies, and asking for your suggestion on what to call the book.
Here is a blurb from our book proposal to give you an idea of what we’re doing.
(T)here is a Second Phase of personal branding when a person leaves the corporate workforce to find their passion, something that moves them, that gives them a reason for getting out of bed in the morning. They’ll look for a new job, a new industry, or even launch an entire new career.
Creating this Second Phase needs to happen both online and off. It’s a rebirth and a redefinition. The Second Phase means people are starting anew, learning how to take lessons learned in the corporate infrastructure, and rekindle their sense of purpose, their personal mission.
The point of our book is to show people how to kickstart the Second Phase, to rebrand themselves into how they want to be seen, not how they need to be seen to be hired, a decidedly First Phase way of thinking.
Thanks to today’s social media tools, this redefinition is not only becoming easier, it’s crucial to personal and professional success. It’s more about working YOUR network, adding value, and thinking and acting like an authority, even when you might not feel like one.
We used “Second Phase” in the proposal, but we’re trying to find something cooler, something that sounds more modern, and — dare we say it? — a little trendy.
So we’re looking for suggestions. Give us an idea, any idea. Leave it in the comments section, and if we use it, we’ll give you credit inside the acknowledgments. And if it’s possible, we’ll even use you in the book. (I’m not promising anything; if we can get it in, it will go in. If not, c’est la vie.)
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Sponsoring a sports team or event is not just about signing a check. It’s more than just getting your name on the side of a car or a sign in the stadium.
Basically, if you want your sponsorship dollars to be an effective marketing tool, you need to double your total sponsorship budget just to promote the fact that you have a sponsorship deal. If your sponsorship is for $100,000, spend another $100,000 to promote it.
If you’re sponsoring a racing team, you need to tell your customers about it, and get them to cheer for “your” team. If you’re sponsoring a football team, you need to get your best customers into the luxury suite to see and hear the game. Even if you’re sponsoring a Little League baseball team, you need to find a way to bring the parents into your store or restaurant after a game.
Tomas Scheckter
I’ve been thinking about how sports marketing professionals can use social media to their benefit over the last several months. Last year, we brought a some Indy Lights team owners and sponsorship brokers — Gary Sallee, Roger Brummett, and Tyce Carlson — to talk about sports marketing at a Confluence networking event.
The Problem: You Just Can’t Effectively Measure Traditional Marketing
One thing both the team owners and Mike Micheli explained is that sports marketing is no longer just about soliciting checks from big companies. Now, team owners have to be able to demonstrate the ROI of a sponsorship.
I can’t imagine anything harder in the measurement and analytics world. It’s just as hard as measuring regular marketing outlets. You don’t know which TV commercials increased sales, and which ones lost money. You don’t know which billboards brought visitors to your website.
And good luck trying to figure out which logo placement or interview plug was responsible for the bump in sales. You’re trying to figure out which made money and which lost you money, whether it was the car sponsorship, or the special event tent. Or the t-shirts. Or the ad in the race program. Or the — you get the picture.
But social media can do all of that, and then some. Here are three things social media can do for sports marketers.
1. Social Media Can Prove ROI in Sports Marketing
The great thing about social media is that it’s easy to demonstrate the ROI. Thanks to simple tools like Google Analytics and bit.ly, it’s possible to come up with a basic system to see how many people found your website, requested additional information, or bought something. With a paid solution like Yahoo Analytics, you can actually get more specific information, as well as deeper stats and real-time results.
You can measure a campaign’s success and figure out which variables, messages, and even time of day brought the best results. See if you get spikes in traffic before, during, or after an event. And whether the spikes are taking place in the event’s city, or if they’re spread out. You can even set up different URLs and landing pages, and do A/B testing to see which variables brought the best results.
Take it a step further and use products like Radian6, ScoutLabs, or even Vocus to monitor the social media discussion about your brand and your team. Now you can pay attention to who’s talking about your brand, and interact with the ones who are the most vocal, whether positive or negative. You just can’t do that with a billboard or a TV spot.
2. Social Media Can Grow a Sports Marketing Audience
There are more social media tools than you can shake a stick at. Suffice it to say, there are plenty of ways to connect with your customers online. For a good start, get Twitter Marketing for Dummies (affiliate link). (Full disclosure: I helped Kyle Lacy write this book. Shameless plug: We’re working on another one.)
Connect with those people, and discuss the team, the players/drivers/crew, and the event itself. Don’t sell them anything or talk about your company. if you have to, hold a special contest or make a special offer. “If our team finishes in a certain place or higher, the first 500 people to tweet us gets a coupon for a free widget.” But other than that, talk about the thing that interests the fans (hint: it’s not you).
3. Social Media Can Deepen Relationships With Fans and Customers
Enhance your customers’ experience on race day by live blogging, tweeting, and video streaming from the stands, the sponsor’s tent, or even Victory Lane.
Get some behind-the-scenes looks (assuming you get permission from the team) at what it looks like in a garage or locker room.
Hold a special Twitter chat with a driver or crew member.
Have a player give a special video greeting or tour for fans.
Ask different team members to blog about their experiences over the season, complete with photos and videos.
Social media lets fans see the things they might be missing, but help them feel like they’re part of the experience. By doing this, you help them feel more like a part of the team. They’re insiders, with special knowledge about the team, the athletes, and the event. By feeling like they’re connected, they’ll become more of a fan, not only of the team, but of the organization or brand that helped them get there.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
There has been a lot of news lately on how companies are really not hiring right now. A recent report talks about how a companies are hiring temp workers, but they are not hiring them to stay. In the past, a common practice was to test drive a worker then offer them a position. Hiring them as full-time employees is not happening right now.
So, who is getting the work done?
When I joined ATA Airlines back in 1997, George Michelsons brought in Bain and Company to basically prepare the company for sale. The process was to get rid of a lot of people and put more jobs onto fewer people. While this strategy worked around the country for Bain, it usually preceded an upgrade in office automation to ensure the work could still get done.
The office automation phase did not occur at ATA Airlines.
The result was a lot of stressed out people carrying around their imaginary trays trying to figure out how they were going to fit one more item onto an already heavy load. No longer were people interested in teamwork, they were more interested in self-preservation. It created a lot of ill-tempered people in the process.
As some of my clients reveal their corporate cultures, I am finding similarities to what I experienced at ATA Airlines. No one has time to commit to anything above and beyond what their core responsibilities are. According to the Wall Street Journal, it is not projected to get much better – CEO’s are reluctant to hire.
What are the solutions?
The easiest is what is being done by some today. Hire temp workers to get things done. They may cost a little more in the short-term, but allow you to avoid the headaches of hiring employees and their costs over the long-term. There are a lot of companies providing these services.
Sometimes, just hiring a grunt worker is not enough. Sometimes you need a professional person to do the work, you don’t have time to do. There are companies being set up that can act as your Marketing Department, your Accounting Department, or your HR Department. They can do it at a cost that is far cheaper than hiring full-time employees, but are focused solely on getting work done for you.
So, look around and ask yourself, are you and your colleagues a bunch of stressed out grumpy people not really accomplishing much because there is too much to do? There is help out there that can help your company meet its strategic goals for the year.
We actually put together a white paper on the ROI of outsourcing blogging and social media. You can download it here, if you want to take a look.
About the Author: Paul Lorinczi Paul Lorinczi is the President of Professional Blog Service. The goal of the company is the help clients use Blogging and Social Media to expand their business online through planning, execution, and measurement.
Blogs are a lot like newspapers. In fact, a good blog is written more like a newspaper than a magazine. And since bloggers are becoming citizen journalists, I think it’s important that bloggers learn to write like newspaper writers. Here are a few ways you can improve your blog writing and have it read more like a newspaper article.
Write in Newspaper Style.
This means the most important information goes first, second most important goes next, and so on. It’s the inverted pyramid style. After a certain point, usually around the halfway mark, you start seeing more of the inside information, background story, etc., and the story gets boring.
Newspapers are written this way, because readers usually abandon a story when it gets boring. They also abandon it because it’s too long.
So with a blog post, you need to end the post before you get to the boring part. When you start writing background information, or repeating old information, stop. Don’t write a post that’s long enough for people to get bored. Instead, put a “To learn more about this issue, check out these previous posts” section with links to older stories.
Short words. Short sentences. Short paragraphs.
Despite what my 7th grade English teacher said, it’s perfectly all right to have a one word paragraph.
Nyah.
By breaking things up, and making them easier to read, we’re more likely to continue on. We glance ahead and see all the short paragraphs and think, “that’s not so hard. I can go a little longer.” Pretty soon, “a little longer” turns into “the entire story.”
Negative Space = Readability
One of the reasons newspapers are tough to read is the lack of negative space (that’s fancy graphic designer talk for “spaces between paragraphs”). All the paragraphs are crammed together, which can make for some tiring reading.
Our eyes and our brains need a break from all the text running together, so we look for that break by switching to other stories, abandoning the one we were just reading. But if you can provide some extra relief in the story, that will help propel readers forward.
Create a Powerful Lede
I got your attention when I said your blog sucked, didn’t I? Not every blog post has to have a Pulitzer-quality opening, but it doesn’t hurt to have something that’s attention getting and informative.
Remember, a newspaper article’s job is to get you to read the first sentence. The first sentence’s job is to get you to read the second sentence, and so on. So your lede better be a doozy.
(By the way, the opening sentence of a newspaper is spelled “lede,” not “lead.” Lead is the soft metal used to create the individual letters used to lay out the newspaper. Since “ledd” and “leed” are spelled the same, journos started calling the opening sentence the “lede” to avoid confusion, forcing future generations to explain that we’re not idiots, and we do know how to correctly spell that word.)
Write For a Clever 12-Year-Old
It’s a newspaper’s dirty little secret that they write for a 6th grade education and attention span. (Don’t feel too insulted; TV news is produced at a 4th grade level.) That’s why the important stuff is at the front of the story. Bloggers need to do that too.
It’s not that your readers are stupid, or can’t understand big words. It’s that we just don’t want to devote the mental resources and energy to decoding really long and complicated words. Even academic journals written by and for Ph.Ds in an academic field are considered “better” if they’re written at a high school level instead of a post-graduate level.
So skip the polysyllabic words and use short ones instead.
It’s also important that you explain new terms. Assume that your story is going to be read by someone who is experiencing this issue for the very first time. Don’t assume knowledge on their part, don’t assume they know as much about the story as you do. So be sure to explain it like you’re telling that 12-year-old for the first time. Don’t use jargon, acronyms, and abbreviations unless you explain them.
For example, newspaper style requires you spell out what a term means, followed by the acronym/abbreviation in parentheses. That tells the reader you’re going to use it from then on in the story.
The Federal Motor Carrier Safety Administration (FMCSA) today announced a new measure banning texting by truck drivers.
Afterward, I can use FMCSA in the story wherever I want. However, when I do a new story, I have to assume a new set of readers, so I have to spell it out again.
Writing a blog can be easy, especially if you’re doing it informally, and for just a few people. But writing it newspaper style takes a little more effort, but the payoff can be worth it. You’ll get more readers, your readers will stick around longer, and you’ll earn a reputation of being a stellar writer.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
The funny thing about language is that we accept the language of violence, and are shocked by the language of love, sex, and passion.
Last night, I watched Stephen Fry (@StephenFry) on the Late Late Show with Craig Ferguson (@CraigyFerg), in an audience-free show where the two chatted for almost an hour about some intelligent stuff. That’s when Fry said something that — to me, the wordsmith — just floored me.
If an alien was looking down on us, and inspecting our language, they would see that the worst thing we do on this planet is we torture, we kill, we abuse, we harm people. We’re cruel. And those are the things at which we should be ashamed. Amongst the best things we do is we breed children, we raise them, we make love to each other, we adore each other, we’re affectionate and fond of each other. Those are the good things we do.
They would say that how odd that the language for the awful things we use casually. ‘Oh the traffic was agony, it was hell, it was cruel, it was torture waiting in line.’ We use words like ‘torture.’ That’s the worst word.
And yet, if we use the F-word, which is the word for generating our species, for showing physical affection one to another, then we’re taken off air and accused of being wicked and irresponsible and a bad influence to children.
Words have power. They have impact. If I call you a rotten f—er (see, I can’t even use the word, because I might offend someone), that has real power. It’s a verbal slap to the face, soon to be followed by a real one.
But if you’re giving me hard time and I say, “you’re killing me,” we laugh at that, like it’s somehow funny that your minor inconveniences are going to result in my eventual death.
We can’t talk about the creation of life, or the affirmation of life, without howls of outrage, but it’s all right, even funny, to talk about the harm and destruction of it.
Don’t get me wrong, I love dark comedy and morbid humor. There’s something liberating to be able to laugh at the things that scare us. But there’s a line I don’t like to cross, and I’ve been thinking for a few months about where that line is.
It’s somewhere around the phrase, “drink the Kool-Aid.” We use that phrase in business without a thought. It means undying loyalty. If you “drink the company Kool-Aid,” you’re a company man through and through. You’ve bought into management’s vision, and you’ll follow it to The Bitter End. We throw this phrase around without a thought.
I was 11 years old when Jonestown happened. I remember the footage and photos of the bodies. I remember grownups talking about it. In some ways, it’s all the more shameful for us Hoosiers, because Jim Jones got his start right here in Indianapolis. (Click the link above if you’ve never heard the story.)
So I don’t say “drink the Kool-Aid” at all. It’s a horrible phrase about a horrible event created by a horrible man. And to toss it around like a punchline, a throwaway phrase to use in a motivational speech, is repugnant.
And this one phrase illustrates Fry’s point so well: we casually throw around the language of violence like it’s no big deal.
But we get embarrassed and throw a royal fit when a woman’s nipple is shown on national TV for a fraction of a second. We’re upset by a brief glimpse of a small segment of a woman’s body, yet we think nothing of talking about torture — the “worst word,” Fry called it — and suicide bombings and war and beheadings on the evening news while our kids are in the room. That’s somehow okay, but we fine TV stations millions of dollars because Janet Jackson got a little extra publicity.
(Now, I understand your initial reaction might be to talk about the rampant over-sexuality of our culture, and how our kids shouldn’t be exposed to that sort of thing. And I won’t disagree with you a single bit. Frankly, I don’t want my kids seeing Janet Jackson’s nipple during the Super Bowl either. But that’s not my point. So, if that’s your response, then you’ve completely missed the boat. Go back to the beginning and start over.)
My point is that language is powerful. One of the most powerful weapons we have. It cannot be used casually. We shouldn’t toss words around without thinking about the meaning behind them.
In social media circles, we talk about the creation and exchanging of ideas. Yet language is the biggest, most important idea — ideal? — of all. To treat it so thoughtlessly harms it. It reduces our values and ideals to afterthoughts and punchlines.
Here’s the segment of Fry and Ferguson’s conversation. The quote above comes at around the 8:00 mark, but it’s worth watching the entire thing.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
As a social media professional and ghost blogger, I’m naturally excited about it and what it can do for people. The relationships it can grow, the business it can create. Social media is interesting, and something I enjoy doing.
So I get a little frustrated when people hit me with “I don’t do social media,” bragging about it, like those morally superior people who sneer, “I don’t watch television.”
Maybe I don’t have a good attitude about it, but I do keep my thoughts to myself, as I explain to people why they’re missing out if they’re not at least one on network. I usually trot out at least one of four major arguments as to why they should be on it.
It’s where the leaders in your industry are: In fact, this is how they got to become leaders. They found a public forum to espouse their viewpoints, and expressed them to as many people as they could. And if you want to become one of those leaders, you need to be on here. For some people, like Gary Vaynerchuk and Chris Brogan, they have launched their entire career thanks to social media.
You’ll find information about your industry: Some of the early adopters in any industry have been the trade media. They’re looking for a way to grow readership, maintain their expertise and credibility, and continue to grow and move with the times. I was surprised to see that a publishing group in one of my old careers, Watt Agriculture (poultry and livestock publishing) had gone digital. They publish their magazine online, they blog, and they even have a Ning-based social network.
Your friends and colleagues are on it: Our work culture has become one of collaboration and cooperation. We no longer operate in silos. If you want to find new projects to work on with business partners, you can find them on social media. I can think of at least three different business opportunities and five different speaking engagements I’ve gotten because of social media.
Your competitors are already on it: If they’re not, they will be. Your customers are on social media, and they’re talking to whoever is on there. And right now, it’s your competitors. They’re working to be the leaders in your industry, and your customers are listening to them. So while you’re still cold calling and attending that one big trade show every year, your competitors are talking every day through their blogs, Twitter feeds, and on LinkedIn.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Gary Vaynerchuk, author of Crush It!, says that one of the best ways to build readership for your blog is by commenting on other people’s blogs.
For one thing, it helps with your Google search juice. But more importantly, it lets people know you’re reading their blog and are interested in what they’re saying. Vaynerchuk says that we need to spend hours per day — hours! — posting comments on other people’s blogs.
While you may not have the time or desire to spend hours doing this (of course, you won’t crush it, says Vaynerchuk), you do need to leave some intelligent comments when you do. It’s not enough to just leave “Nice post!” as a comment. If you want to show the bloggers you’re truly engaged and interested, leave comments that show you have actually read and understood what they wrote about.
This does two things for you: 1) you meet like-minded readers, and let them know about your existence. When they find you, they’ll become readers, and you’re growing your social media footprint; and, 2) it builds backlinks to your own blog, which boost your search engine ranking.
This is a tried-and-true technique for building search rankings, especially as Google is recognizing authority of websites by their backlinks. They figure if a lot of people link to a blog, site, or even a post, it must be something worthwhile. And commenting, while not as powerful as, say, another blog post, is still a way to generate those much-sought after backlinks.
There are some search engine optimization companies that offer backlinking services to their clients, and will spend a lot of time (hopefully) leaving comments on people’s blogs, in addition to their other techniques and practices.
Less scrupulous companies will leave crappy comments that are nothing but spam, hoping that they won’t be deleted or caught in spam filters. While I’m not sure if Google or other search engines will penalize URLs that spam links lead to (if anyone knows, leave us a comment), it’s our fervent hope that the search engines will penalize those parasites, and that they suffer TSA strip searches and tax audits.
(WordPress has a great spam fighting software in Akismet, and it’s done wonders for this blog. It’s blocked 11,484 spam comments to date, and I deleted 35 spam comments right before I wrote this post. So I’m not a big fan of spammers.)
Basically, if you want your comments to be accepted and appreciated by your fellow bloggers, explain why you think a post is comment-worthy, talk about your own viewpoints, and maybe a reason why you agree or disagree. Engage in an ongoing conversation with those people. And if someone leaves a comment on your blog, respond, and check out the other person’s blog.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
The problem, Kyle says, is that Marketing 1.0 folks are expecting old school results with 2.0 tools. They still expect to measure thousands and thousands of views, like they used to see with TV and radio commercials, billboards, and newspaper ads.
Even as recently as five years ago here in Central Indiana, TV and billboards reached hundreds of thousands, radio and newspapers reached tens of thousands. Across the country, Web 2.0 is only reaching hundreds and thousands – tens of thousands if you’re lucky, hundreds of thousands if you’re Amazon, Microsoft, or Apple.
These “low numbers” are having a chilling effect on some marketers, especially the Marketing 1.0 folks, because they’re used to seeing the BI-I-I-I-G numbers. They have these too-high expectations because they have been lied to by traditional advertising and PR.
Ooh, squeals the marketer in capitalistic delight, if I advertise on the Golf Channel, my ad will be beamed into 110 million homes.
Not so. Who typically watches the Golf Channel? Golfers. And how many of them are there? According to the National Golf Foundation, in 2008, that number was 29.5 million Americans. That’s not even 10% of the entire country.
In other words, the Golf Channel wants us to think they’re reaching 110 million homes. That may be, but that’s not how many people might watch it — 29.5 million. And of those, how many are actually watching it? It sure ain’t 29.5 million.
Preliminary projections of Wednesday’s coverage – which also marked the highly anticipated return of Tiger Woods – show Golf Channel will garner the highest first-round rating on the network, and likely will surpass the network’s highest rating ever (2.0, Friday of 2008 WGC-Accenture Match Play Championship).
Highest ratings? Compared to what? They never said what those high ratings looked like, or even their daily viewership.
Let’s see, 77,000 viewers divided by 110 million homes is. . . .07%. Not even one-tenth of one percent the Golf Channel likes to brag about. But you can bet every Golf Channel ad salesperson is telling their customers, “We have a reach of 110 million homes.”
But the Golf Channel isn’t alone in these misleading figures. Newspapers and magazines like to boast about print runs, but don’t mention actual readership (often less than half). Radio’s Arbitron ratings and TV’s Nielsen ratings are based on surveys and estimates, not actual numbers of viewers. (And don’t get me started on cable companies that lump in dozens of stations no one watches and then count them to pad their advertising rate cards. Like I really want 12 different home shopping channels or an HD version of the International Military History Channel.)
Therein lies the problem. There isn’t a completely accurate way to measure the number of viewers on a TV channel, but marketers have been conditioned to think they’re reaching 110 million.
The same is true for PR. Let’s say a newspaper has a print run of 500,000 copies but a real readership of 300,000. The PR person will say, “we reached as many as 500,000 readers,” but they can’t tell how many people read an article, clipped it out, sent it to others, or stuck it at the bottom of the bird cage.
Why We Can’t Measure Traditional Media
PR, traditional marketing, and media people like to say they can measure their efforts by measuring sales, web views, numbers called, etc. They run a few commercials, or get some airtime and column inches, and look for a spike in sales.
“Look, sales went up right after we ran our commercial,” they say. “We made it all better.”
But that’s not completely accurate. They can’t prove the cause-and-effect of their efforts. Was it their latest ads? Or the previous set of ads? An unknown newspaper article? Coupons? A full moon?
I agree, the PR/ advertising most likely led to the increased sales. But which commercials at what time? Which story on what TV news program? And how many of those particular commercials led to a particular percentage of sales?
There is no piece of software on earth that will tell me that 10% of Friday’s sales increase happened because of Thursday’s 6:00 TV news segment, and not the article in the newspaper. And I’ve got nothing but surveys and estimates to tell me that I need to focus more attention on the NBC news, not ABC.
We Can Measure Social Media Though
Now that we’ve got some great tools to measure social media, people aren’t seeing numbers of millions or even hundreds of thousands, they’re seeing thousands, and sometimes even hundreds. (And sadly, these are the numbers they were probably getting all along.)
And marketing people, used to that 110 million figure, are writing off Web 2.0, because it doesn’t have the same numbers as big media. Of course, they write it off, not knowing important figures like commercial viewership, or how many people are fast-forwarding through their commercials on the DVR.
What these marketers are missing is the passion of the raving fan that social media harnesses. A raving fan who finds the latest song, article, or video online will tell their friends about it through Twitter, post it on their blog, or even post it on a discussion forum. Their friends pick it up, and forward it on through the same channels. This ultimately drives traffic to the website, thanks to the exponential growth of they tell two friends, and they tell two friends. This leads to increased sales or viewership, which leads to more raving fans, which leads to increased sales, and so on, and so on.
The benefit of social media is that we can measure the passion of Web 2.0 users, and how much they love the company or brand. We can use services like Radian6 to measure the real reach of our marketing and PR 2.0 efforts.
Programs like Radian6 tell us who the raving fans of our brands are. One raving fan is worth more to a company than 200 people who glanced at the TV ad or raced past a billboard at 70 miles per hour. The raving fan tells their friends, who in turn become fans and tell their friends. The cool thing is, social media measuring tools can follow that train. It shows where the raving fans are talking, and how often they’re doing it. It will show us who that first raving fan was, and how much of the actual number of sales they created.
Social media is still new enough that there isn’t a standard method of measurement, but that’s because there are too many methods. We’re spoiled for choices, and because this is such a new way of doing things, the people who find out the best way and can standardize it will own social media measurement.
Meanwhile, marketers need to learn that if they want to learn how to measure the effectiveness of their online campaign, they need to begin understanding the emotion and passion of many of their customers. If you can harness that, then you’ll finally begin creating the traffic –– and sales –– you’ve been looking for.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
I’m sorry, I really am. I like Google. I like their products. I use Blogspot for my personal blog. I use Gmail for my email interface, including Pro Blog Service emails. We use Google Docs for work flow and client document sharing. So I really wanted this to work.
But I haven’t been impressed by Google Buzz. It has become one more thing in my Inbox to nag at me. At least with Facebook and Twitter, I can ignore the feed for a while, and I don’t have to worry about whether I missed anything.
Buzz, on the other hand, has a spot in my Google inbox, where I get to see how many different posts, articles, and statement about “I’m just trying to figure out Buzz,” along with every “me too. What does it do?” comment. The count just sits there, staring at me plaintively, until I clear out the Buzz inbox. And since there’s no “Mark all as read” button, I have to scroll down just to “read” them to get rid of them.
(Note: I’ve found that if I hit CMD-Down and go to the end of the page and then CMD-Up, it clears everything out.)
I’ve got accounts on FriendFeed, Plaxo, and other life streaming social networks, and I haven’t looked at any of them in months. I haven’t touched FriendFeed since the week I opened the account. Why? Because I don’t need to have all of the Twitter and Facebook information of all my friends aggregated into one place. If I want to see what someone is doing on Twitter and Facebook, I just go to those networks. I don’t need to go to a 3rd place to do it.
That’s what Google Buzz is, a life streamer. It aggregates every short question, Buzz post, tweet, status update, LinkedIn comment, Flickr and Picasa photo, and YouTube video any of my contacts have posted.
In short, Buzz isn’t going to kill Twitter or Facebook. It’s going to kill my productivity if I keep using it. And so rather than try to keep up with the firehose that it has become (and I’ve only got 70 people in my stream), I’m going to ignore it until someone shows me what I can do with Buzz that I can’t do with Tweetdeck and its ability to create lists and columns.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
It was a disappointing night in Indianapolis tonight (I’m writing this at 12:00 on a Sunday night/Monday morning). Our beloved Indianapolis Colts lost the Super Bowl to the New Orleans Saints, 31 – 17.
I followed the game with many of my Twitter friends, and we had a good time chatting with each other, and some of our Twitter buddies down in New Orleans. When the game was over, we congratulated the Saints fans, and wished them well. Everyone but one person. They tweeted what was one of the most egregious tweets I had seen in, maybe, ever.
Fine New Orleans. Go back to your stupid flooded shit hole of a city with the trophy.
Our collective jaws dropped. People were offended, and the whole thing created quite a firestorm here in Indianapolis among several PR and social media pros. It even got some serious attention in New Orleans.
This hateful tweet was made by a supposed PR professional — we’ll call them X — who didn’t seem to understand that when you’re in PR, you’re on all the time. If you make public statements, you and your organization will be judged by those statements. And when you make a joke about a city that lost over 1800 people to the country’s most devastating hurricane in a century, that reflects poorly on you, on your company, and even on your city.
We’re sorry, New Orleans
First of all, let me apologize on behalf of the entire city. This one person does not speak for the rest of us. For the most part, we were gracious in our loss, and I saw a lot of tweets congratulating the city of New Orleans for an awesome win. You fans have shown real class and pride over the years. You love your team as much as we love ours. And this was a great game. I’m very sorry one person said something that awful. We don’t think like that, act like that, or talk like that in Indiana. This person’s tweet is not indicative of the entire state’s way of thinking.
A Quick Aside
I have since learned, after I wrote the first draft, that X received death threats for their offending tweet. Totally uncool, people. While what this person did was hateful, death threats will land you in all kinds of trouble with the law. Do not make death threats, or violent threats of any kind. Be better than X, rise above it. Let’s keep our heads.
Back to the Story
So someone publicly tweeted X’s boss “Hey, congratulations on the AWESOME hire.” A follow-up tweet called on X’s boss to fire them. X deleted their tweet, and protected their account (because of the death threats), but the damage had been done. Screen shots were already circulating, and many people were discussing it online.
While I’m not calling for anyone’s resignation, I do think the entire incident was handled poorly this evening. As a PR practitioner, I would hope X would recognize that:
there is no compartmentalizing of personal life and private life when you’re on Twitter and social media.
Google lasts forever. Just because you delete something doesn’t mean it’s gone. The screen shots are out there forever.
Anyone with even a basic understanding of crisis communication should understand that you need to react to the situation with remorse and speed, not hiding evidence or closing down. One would hope that a PR professional would understand this.
This is the kind of PR that no public figure — corporate, government, or otherwise — would ever want. And yet, it’s the kind that someone, who truly should have known better, got.
Think beyond the present moment
Whenever I give social media talks, especially to college students, I always say the same thing: If you don’t want skeletons in your closet, don’t stick bodies in there in the first place.
If you don’t want potential employers to find stupid photos of you on Facebook, 1) don’t do stupid stuff, 2) don’t take photographic evidence of your stupidity and 3) don’t associate with people who post photos of your stupidity on Facebook.
The same is true with Twitter. Don’t tweet things that are hurtful, painful, and just plain wrong. Don’t wave it off as sarcasm. And always, always apologize when you screw up. Don’t hide, don’t cower, don’t turn on your protective force field. Admit your mistake like an adult, and then quit acting like a child in the first place.
(X did apologize for their tweet in their blog post.)
This incident is just one more reason why businesses are loathe to let their people get on social media on behalf of the company. They don’t want someone tweeting, Facebooking, or generally communicating with the world when they shouldn’t be.
Actions like this hurt the social media community as a whole, and they makes our job harder when we try to convince C-level executives to trust their employees to do the right thing. If the people who should know better can’t do the right thing, why would the average employee?
Finally, I hope the person in question will apologize to the people of New Orleans, and follow it up with a donation to their rebuilding efforts. I also hope X’s employer will use this as an educational moment. Use it to learn and grow from.
And quit using Twitter after 5:00 if you can’t be trusted.
About the Author: Erik Deckers Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
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The Best, Easiest Way to Build Blog Readership
Gary Vaynerchuk, author of Crush It!
, says that one of the best ways to build readership for your blog is by commenting on other people’s blogs.
For one thing, it helps with your Google search juice. But more importantly, it lets people know you’re reading their blog and are interested in what they’re saying. Vaynerchuk says that we need to spend hours per day — hours! — posting comments on other people’s blogs.
While you may not have the time or desire to spend hours doing this (of course, you won’t crush it, says Vaynerchuk), you do need to leave some intelligent comments when you do. It’s not enough to just leave “Nice post!” as a comment. If you want to show the bloggers you’re truly engaged and interested, leave comments that show you have actually read and understood what they wrote about.
This does two things for you: 1) you meet like-minded readers, and let them know about your existence. When they find you, they’ll become readers, and you’re growing your social media footprint; and, 2) it builds backlinks to your own blog, which boost your search engine ranking.
This is a tried-and-true technique for building search rankings, especially as Google is recognizing authority of websites by their backlinks. They figure if a lot of people link to a blog, site, or even a post, it must be something worthwhile. And commenting, while not as powerful as, say, another blog post, is still a way to generate those much-sought after backlinks.
There are some search engine optimization companies that offer backlinking services to their clients, and will spend a lot of time (hopefully) leaving comments on people’s blogs, in addition to their other techniques and practices.
Less scrupulous companies will leave crappy comments that are nothing but spam, hoping that they won’t be deleted or caught in spam filters. While I’m not sure if Google or other search engines will penalize URLs that spam links lead to (if anyone knows, leave us a comment), it’s our fervent hope that the search engines will penalize those parasites, and that they suffer TSA strip searches and tax audits.
(WordPress has a great spam fighting software in Akismet, and it’s done wonders for this blog. It’s blocked 11,484 spam comments to date, and I deleted 35 spam comments right before I wrote this post. So I’m not a big fan of spammers.)
Basically, if you want your comments to be accepted and appreciated by your fellow bloggers, explain why you think a post is comment-worthy, talk about your own viewpoints, and maybe a reason why you agree or disagree. Engage in an ongoing conversation with those people. And if someone leaves a comment on your blog, respond, and check out the other person’s blog.
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Tags: blogging, comments, Gary Vaynerchuk
Posted in All Posts, Business Blogging, Business Blogging Content, Networking, Social Media, Writing | 1 Comment »
Don’t Measure Web 2.0 with Old School Expectations
This post was originally published on April 11, 2009, at my DeckersMarketing.com blog, now defunct.
My friend and fellow social media guy Kyle Lacy asked a question on Smaller Indiana about whether we should measure Web 2.0 with Web 1.0 tools.
The problem, Kyle says, is that Marketing 1.0 folks are expecting old school results with 2.0 tools. They still expect to measure thousands and thousands of views, like they used to see with TV and radio commercials, billboards, and newspaper ads.
Even as recently as five years ago here in Central Indiana, TV and billboards reached hundreds of thousands, radio and newspapers reached tens of thousands. Across the country, Web 2.0 is only reaching hundreds and thousands – tens of thousands if you’re lucky, hundreds of thousands if you’re Amazon, Microsoft, or Apple.
These “low numbers” are having a chilling effect on some marketers, especially the Marketing 1.0 folks, because they’re used to seeing the BI-I-I-I-G numbers. They have these too-high expectations because they have been lied to by traditional advertising and PR.
The Golf Channel’s Inflated Numbers
On the Golf Channel’s website, they tell us “the Golf Channel has a global reach of almost 110 million homes.”
Ooh, squeals the marketer in capitalistic delight, if I advertise on the Golf Channel, my ad will be beamed into 110 million homes.
Not so. Who typically watches the Golf Channel? Golfers. And how many of them are there? According to the National Golf Foundation, in 2008, that number was 29.5 million Americans. That’s not even 10% of the entire country.
In other words, the Golf Channel wants us to think they’re reaching 110 million homes. That may be, but that’s not how many people might watch it — 29.5 million. And of those, how many are actually watching it? It sure ain’t 29.5 million.
The Golf Channel won’t even say. In a press release from this past February, they said:
Highest ratings? Compared to what? They never said what those high ratings looked like, or even their daily viewership.
But Sports Business Daily did. They said — probably to the chagrin of The Golf Channel — the average daily viewership is 77,000, while their primetime viewership runs around 131,000.
Let’s see, 77,000 viewers divided by 110 million homes is. . . .07%. Not even one-tenth of one percent the Golf Channel likes to brag about. But you can bet every Golf Channel ad salesperson is telling their customers, “We have a reach of 110 million homes.”
But the Golf Channel isn’t alone in these misleading figures. Newspapers and magazines like to boast about print runs, but don’t mention actual readership (often less than half). Radio’s Arbitron ratings and TV’s Nielsen ratings are based on surveys and estimates, not actual numbers of viewers. (And don’t get me started on cable companies that lump in dozens of stations no one watches and then count them to pad their advertising rate cards. Like I really want 12 different home shopping channels or an HD version of the International Military History Channel.)
Therein lies the problem. There isn’t a completely accurate way to measure the number of viewers on a TV channel, but marketers have been conditioned to think they’re reaching 110 million.
The same is true for PR. Let’s say a newspaper has a print run of 500,000 copies but a real readership of 300,000. The PR person will say, “we reached as many as 500,000 readers,” but they can’t tell how many people read an article, clipped it out, sent it to others, or stuck it at the bottom of the bird cage.
Why We Can’t Measure Traditional Media
PR, traditional marketing, and media people like to say they can measure their efforts by measuring sales, web views, numbers called, etc. They run a few commercials, or get some airtime and column inches, and look for a spike in sales.
“Look, sales went up right after we ran our commercial,” they say. “We made it all better.”
But that’s not completely accurate. They can’t prove the cause-and-effect of their efforts. Was it their latest ads? Or the previous set of ads? An unknown newspaper article? Coupons? A full moon?
I agree, the PR/ advertising most likely led to the increased sales. But which commercials at what time? Which story on what TV news program? And how many of those particular commercials led to a particular percentage of sales?
There is no piece of software on earth that will tell me that 10% of Friday’s sales increase happened because of Thursday’s 6:00 TV news segment, and not the article in the newspaper. And I’ve got nothing but surveys and estimates to tell me that I need to focus more attention on the NBC news, not ABC.
We Can Measure Social Media Though
Now that we’ve got some great tools to measure social media, people aren’t seeing numbers of millions or even hundreds of thousands, they’re seeing thousands, and sometimes even hundreds. (And sadly, these are the numbers they were probably getting all along.)
And marketing people, used to that 110 million figure, are writing off Web 2.0, because it doesn’t have the same numbers as big media. Of course, they write it off, not knowing important figures like commercial viewership, or how many people are fast-forwarding through their commercials on the DVR.
Sports marketer Pat Coyle often writes about the problems he’s facing with marketers who are very interested in in-stadium sponsorships and reaching 60,000 people per week for 8 – 10 home games, but balk at sponsoring a social network with 20,000 raving fans because they don’t have “high click-rates.”
What these marketers are missing is the passion of the raving fan that social media harnesses. A raving fan who finds the latest song, article, or video online will tell their friends about it through Twitter, post it on their blog, or even post it on a discussion forum. Their friends pick it up, and forward it on through the same channels. This ultimately drives traffic to the website, thanks to the exponential growth of they tell two friends, and they tell two friends. This leads to increased sales or viewership, which leads to more raving fans, which leads to increased sales, and so on, and so on.
The benefit of social media is that we can measure the passion of Web 2.0 users, and how much they love the company or brand. We can use services like Radian6 to measure the real reach of our marketing and PR 2.0 efforts.
Programs like Radian6 tell us who the raving fans of our brands are. One raving fan is worth more to a company than 200 people who glanced at the TV ad or raced past a billboard at 70 miles per hour. The raving fan tells their friends, who in turn become fans and tell their friends. The cool thing is, social media measuring tools can follow that train. It shows where the raving fans are talking, and how often they’re doing it. It will show us who that first raving fan was, and how much of the actual number of sales they created.
Social media is still new enough that there isn’t a standard method of measurement, but that’s because there are too many methods. We’re spoiled for choices, and because this is such a new way of doing things, the people who find out the best way and can standardize it will own social media measurement.
Meanwhile, marketers need to learn that if they want to learn how to measure the effectiveness of their online campaign, they need to begin understanding the emotion and passion of many of their customers. If you can harness that, then you’ll finally begin creating the traffic –– and sales –– you’ve been looking for.
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Tags: social marketing, traditional marketing, web 2.0
Posted in Social Media, Social Media Analytics, Traditional Media, marketing | 1 Comment »
I’m Underwhelmed by Google Buzz
Google released their new “social network,” Buzz, to much fanfare this week.
People watched the live broadcast and tweeted about it excitedly. The unfortunate few who hadn’t received their Buzz account were asking, “what is it? What is it?” The Silicon Alley Insider giggled that Buzz was going to be a Twitter killer. Jason McCabe Calcanis breathlessly declared that Facebook’s traffic would drop by half because of the buzz.
The best I can give it is a “meh.”
I’m sorry, I really am. I like Google. I like their products. I use Blogspot for my personal blog. I use Gmail for my email interface, including Pro Blog Service emails. We use Google Docs for work flow and client document sharing. So I really wanted this to work.
But I haven’t been impressed by Google Buzz. It has become one more thing in my Inbox to nag at me. At least with Facebook and Twitter, I can ignore the feed for a while, and I don’t have to worry about whether I missed anything.
(Note: I’ve found that if I hit CMD-Down and go to the end of the page and then CMD-Up, it clears everything out.)
I’ve got accounts on FriendFeed, Plaxo, and other life streaming social networks, and I haven’t looked at any of them in months. I haven’t touched FriendFeed since the week I opened the account. Why? Because I don’t need to have all of the Twitter and Facebook information of all my friends aggregated into one place. If I want to see what someone is doing on Twitter and Facebook, I just go to those networks. I don’t need to go to a 3rd place to do it.
That’s what Google Buzz is, a life streamer. It aggregates every short question, Buzz post, tweet, status update, LinkedIn comment, Flickr and Picasa photo, and YouTube video any of my contacts have posted.
In short, Buzz isn’t going to kill Twitter or Facebook. It’s going to kill my productivity if I keep using it. And so rather than try to keep up with the firehose that it has become (and I’ve only got 70 people in my stream), I’m going to ignore it until someone shows me what I can do with Buzz that I can’t do with Tweetdeck and its ability to create lists and columns.
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Tags: Buzz, facebook, Google, life stream, twitter
Posted in Communication, News, Opinion | 3 Comments »
Image is Everything, Twitter is Forever
It was a disappointing night in Indianapolis tonight (I’m writing this at 12:00 on a Sunday night/Monday morning). Our beloved Indianapolis Colts lost the Super Bowl to the New Orleans Saints, 31 – 17.
I followed the game with many of my Twitter friends, and we had a good time chatting with each other, and some of our Twitter buddies down in New Orleans. When the game was over, we congratulated the Saints fans, and wished them well. Everyone but one person. They tweeted what was one of the most egregious tweets I had seen in, maybe, ever.
Our collective jaws dropped. People were offended, and the whole thing created quite a firestorm here in Indianapolis among several PR and social media pros. It even got some serious attention in New Orleans.
This hateful tweet was made by a supposed PR professional — we’ll call them X — who didn’t seem to understand that when you’re in PR, you’re on all the time. If you make public statements, you and your organization will be judged by those statements. And when you make a joke about a city that lost over 1800 people to the country’s most devastating hurricane in a century, that reflects poorly on you, on your company, and even on your city.
We’re sorry, New Orleans
First of all, let me apologize on behalf of the entire city. This one person does not speak for the rest of us. For the most part, we were gracious in our loss, and I saw a lot of tweets congratulating the city of New Orleans for an awesome win. You fans have shown real class and pride over the years. You love your team as much as we love ours. And this was a great game. I’m very sorry one person said something that awful. We don’t think like that, act like that, or talk like that in Indiana. This person’s tweet is not indicative of the entire state’s way of thinking.
A Quick Aside
I have since learned, after I wrote the first draft, that X received death threats for their offending tweet. Totally uncool, people. While what this person did was hateful, death threats will land you in all kinds of trouble with the law. Do not make death threats, or violent threats of any kind. Be better than X, rise above it. Let’s keep our heads.
Back to the Story
So someone publicly tweeted X’s boss “Hey, congratulations on the AWESOME hire.” A follow-up tweet called on X’s boss to fire them. X deleted their tweet, and protected their account (because of the death threats), but the damage had been done. Screen shots were already circulating, and many people were discussing it online.
While I’m not calling for anyone’s resignation, I do think the entire incident was handled poorly this evening. As a PR practitioner, I would hope X would recognize that:
This is the kind of PR that no public figure — corporate, government, or otherwise — would ever want. And yet, it’s the kind that someone, who truly should have known better, got.
Think beyond the present moment
Whenever I give social media talks, especially to college students, I always say the same thing: If you don’t want skeletons in your closet, don’t stick bodies in there in the first place.
If you don’t want potential employers to find stupid photos of you on Facebook, 1) don’t do stupid stuff, 2) don’t take photographic evidence of your stupidity and 3) don’t associate with people who post photos of your stupidity on Facebook.
The same is true with Twitter. Don’t tweet things that are hurtful, painful, and just plain wrong. Don’t wave it off as sarcasm. And always, always apologize when you screw up. Don’t hide, don’t cower, don’t turn on your protective force field. Admit your mistake like an adult, and then quit acting like a child in the first place.
(X did apologize for their tweet in their blog post.)
This incident is just one more reason why businesses are loathe to let their people get on social media on behalf of the company. They don’t want someone tweeting, Facebooking, or generally communicating with the world when they shouldn’t be.
Actions like this hurt the social media community as a whole, and they makes our job harder when we try to convince C-level executives to trust their employees to do the right thing. If the people who should know better can’t do the right thing, why would the average employee?
Finally, I hope the person in question will apologize to the people of New Orleans, and follow it up with a donation to their rebuilding efforts. I also hope X’s employer will use this as an educational moment. Use it to learn and grow from.
And quit using Twitter after 5:00 if you can’t be trusted.
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.
Tags: crisis communications, Public Relations, Social Media, twitter
Posted in Crisis Communication, Public Relations, Social Media, Twitter | 3 Comments »
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