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You are here: Home / Archives for digital marketing

digital marketing

August 24, 2021 By Erik Deckers

Pick ONLY One: Creative, Analytics, or Strategy

A friend recently posted a survey on LinkedIn that asked which of these three factors were most important to succeed in modern marketing: Data Analysis, Creative, or Strategy.

Or as I framed it for someone, take your marketing budget and divide it into four equal parts. Each of the first three areas gets 25% of the budget, but only one of them gets the remaining 25%. Which one do you pick?

Being a creative professional, I said the Creative was the most important. The analysts said Data Analysis, and the strategists said that was dumb and that I was correct.

Just kidding, the strategists said Strategy was the most important.

And of course, there were those predictable few who thought all worked hand-in-hand and they were equally important, and no parent should ever have a favorite child and blah blah blah.

A quick aside

Some people are bad at thought exercises. When you’re presented with one, the goal is to make you weigh the options, consider each one, and then pick the answer you believe is correct. You’re not committed to anything, and no one is going to judge you for your choice.

In a thought exercise, you don’t have the option of whining, “Oh, but they’re all equally important!” And you don’t get to come up with some other option. That’s weasel thinking by someone who couldn’t make a firm commitment if their life depended on it. If it were a real-life decision, I could see the importance of trying to find an equitable solution. But this isn’t that.

The point of a thought exercise is to think and make a choice, and then defend your choice. Ruminate on the results. Consider what would happen because of the choice you made. Try to predict the future based on what you chose.

Don’t be so wishy-washy about your decision. It won’t kill you to commit to an idea for two minutes.

Back to the article

My logic was this:

The Creative element is the most important in the marketing department because if you create mediocre content, a great strategy will only ensure that more people see your polished turd. And data analysis will tell you how many people actually saw it.

Bad or mediocre content won’t convert, it won’t create fans, it won’t move people down the sales funnel. They won’t sign up for your newsletter, they won’t follow you on Twitter and Instagram, and they won’t remember you when it comes time to make a purchase.

So do you really want to improve the number of people who see your content by putting all your money into the strategy element? And do you really want to know, down to the last decimal place, how many people thought your content was awful? Because data analysis has never sold anything, it only tells you what worked and what didn’t. It never tells you what will work, it only tells you what already worked, and then you can infer from the data that you should do it again.

I’ve told the story elsewhere of the data analyst who once got annoyed with me because I wrote about putting vehicle wraps on tournament fishing boats for a client. The client was known for doing vehicle wraps, as well as other commercial signage, and the boat wraps were something one of their franchisees was doing.

The analyst said, “No one has ever come to the website looking for boat wraps! Why would you waste the energy to make that?”

I said, “How much content do we have on boat wraps now?”

“Well, none.”

“That’s why no one has ever come looking for it.”

The following month, our boat wrap article was the second-most visited article on the entire blog, only behind the front page.

During our next meeting, I said, “Did you see this month’s numbers?”

The analyst said, “Yes, I did.”

“Did you see where the boat wraps article ranked?”

*angry silence*

I wrote another boat wrap article the following month and it stayed in the top 10 for a few months. I know, because I asked the analyst about it at each monthly meeting.

The big lesson I learned was that analytics should never, ever drive content, it should only measure what was done. Being a data-driven marketer means you’re a reactive marketer, not proactive. You’ll never try something new because the data hasn’t told you to try it.

For that reason alone, analytics has to be dropped from consideration for the extra 25% of our budget.

Choosing between creative and strategic elements of marketing

This is a tougher choice, and if I made a wishy-washy weasel choice, I would split the remaining 25% of my budget between these two areas. But that’s not possible, so I have to make a choice.

And yes, I will admit that I’m biased as a creative professional myself.

But I also believe that well-done content leads to more engagement than mediocre content. So if I have to choose between getting my work in front of 10,000 people with a 20% engagement or 50,000 people with a 2% engagement, I’ll take the smaller audience with the bigger engagement every time.

I see this a lot with self-published book authors on Twitter. These are the Twitter cheaters who grow their follower count to low six-figures, and then blast out message after message about “Buy my books! Buy my books!”

They don’t engage, they don’t have conversations, they don’t ask or answer questions. They just follow a bunch of people, get them to follow back, and then bombard them with nothing but advertisements.

They do all this work in gaining an audience, and then put out nothing of value or interest. If they at least put in some time and energy and created some interactive content, they’d probably have a lot more customers.

Instead, they focused completely on strategy and didn’t do anything at all for the Creative. Are their books any good? Who knows? Their ads were so bad, I didn’t want to find out. If anything, their content and strategy turned me off of their books.

They got a low six-figure audience, which is a great strategy, but couldn’t do anything with it. It’s like getting a high-powered car and then letting it sit in your driveway because you didn’t put any fuel into it.

So Strategy doesn’t get the remaining 25% either.

Which means Creative is the most important part of your marketing, and it gets the remainder of the budget. Which is what happens when Creative people are in charge of writing their own stories.

Bottom line

Two lessons: First, don’t be afraid of a thought exercise. It’s a survey that no one (except me) is going to remember in 24 hours, and no one will lambast you because of your choice. (Unless you gave a Kumbaya, “Why Can’t We All Get Along” answer, in which case you should be roundly mocked.)

Second, good creative work will do more for your successful marketing than the strategy or analytics ever could.

Put more of your marketing budget into getting good creative work. Come up with the best strategy you can for the money you have. And then look at your analytics and see what’s performing the best. If you’re a small business or have a limited product line, it’s not like you need a Ph.D. data scientist anyway, so don’t spend more than you have to.

What do you think? Where would you put the remaining 25% of your marketing budget? Make a choice, defend your answer, and don’t give me any of this “they’re all equally important” nonsense. Commit and defend!

Filed Under: Blog Writing, Blogging, Content Marketing, Marketing Tagged With: creative, creative professionals, data analytics, digital marketing

October 8, 2015 By Erik Deckers

Shiny New Marketing Automation Tools Can’t Fix Sucky Content

In the content marketing world, you can’t swing a big stick without whacking some marketing automation tool that promised to not only drive prospects through your sales funnel, it will lovingly nurture your leads, walk your dog, and make handfuls and handfuls of fries.

People look at these new tools like a teenager gaping open-mouthed at a motorcycle, thinking, “Man, if I owned this, my life would be awesome!”

I’m going to ride this to my 30th high school reunion.

That’s what it’s like with marketing automation. Marketers look at the shiny new tools, and dream of all the customers they’ll get, wind blowing in their hair, and Sarah staring after me, wishing she never dumped me.

Unlike the teenagers, marketers have the budget to bring their shiny tool home, where they promptly leave it in the driveway. They don’t have any fuel to put in it, and they don’t have anywhere to go.

Every morning, the marketer goes outside, sits on their new purchase, and says, “Okay, now GO!” And never moves an inch.

It sits, unmoving, from lack of content. No blog posts, no white papers, no videos, no podcasts.

Oh sure, they had the best of intentions. They got their entire mailing list uploaded into the CRM, and they even sent out content fairly regularly. For two weeks.

But then life got in the way, meetings popped up, and they stopped writing and producing content. They never had a chance to open the throttle and see how fast they could go.

You Need to Feed the Beast

The problem with marketing automation is that it always needs fuel. It always has to be fed. On top of that, it needs premium fuel. Your prospects expect great content. Not good content. Not even pretty good content.

It has to be stellar. Otherwise, they’re going to get bored and go away.

Which means you’re only as good as your content, not your tools. It doesn’t matter which tool you have, or that you paid for the platinum package, with all the bells and whistles and handlebar tassels that wave in the wind. If your content sucks, it will suck expensively.

But at least you’ll be able to track all the unsubscribes and put them all in a colorful report your boss can easily understand.

The problem with marketing automation is that it always needs fuel. It always has to be fed.
Tweet This

As content marketing grows and matures as an industry, and people rave about big data, customer journeys, and buyer personas, it’s still about the quality of your content.

If you can’t tell a story, still confuse features and benefits, and use enough marketing jargon to make the Harvard Business Review editors smile in their sleep, no tool will save you.

Focus first on the quality of your content before you start kicking the tires of a new marketing automation tool. Because once you make that big expensive purchase, you’re the one responsible for making it go. And if your shiny new tool can’t bring in the leads and convert them to customers, the fault isn’t with the tool.

It’s an operator error.

Photo credit: Wikimedia Commons, Creative Commons

Filed Under: Blogging, Content Marketing, Marketing, Writing, Writing Skills Tagged With: blog writing, content marketing, digital marketing, writing

May 19, 2015 By Erik Deckers

The Google Mobile Friendly Update: How Will It Affect You?

From time to time, I like to offer guest posts to readers, provided they’re not actually commercials masked as guest posts (i.e. you’re writing it to share knowledge, NOT gain a cheap backlink to your client’s site. You know who you are.)

This is a guest post by Nate Vickery, a proper Internet marketer from Sydney, Australia. He’s also a big fan of Australian Rules football, a game I enjoy watching and don’t understand a second of.

The Internet is all about efficiency and fast exchange of information. Nowadays, when the number of different gadgets with various resolutions is on the constant rise, website developers have to adapt their sites to those new devices. We’ve all experienced pages that are not mobile- or tablet-friendly. Those pages and sites simply turn off their visitors. But in April, some great changes were introduced by Google, concerning the future site ranking when it comes to mobile searches.

How does it work?

Google experts want to award site developers and owners who make an effort and adapt their sites to mobile devices. Since April 2015, the most popular search engine worldwide has been updated and now it gives a special treatment to mobile friendly sites and pages when an Internet user does the surfing from a mobile device.

First of all, it affects only separate, individual pages and not whole websites. Secondly, it applies to search ratings only when the query is done from a mobile. Also, this mobile-helpful Google update functions in all the languages that are used throughout this search engine. The major advantage of this approach to mobile net search is that users will not have to tap their screens and wait for pages to load, since the update brings about smoother and more user-friendly exploration of the mobile Internet.

Where could this take us?

If users have troubles when trying to load a site, they won’t wait endlessly for it to load, but will simply leave the site and never come back. So, you could create an expensive and useful site that will remain unattended and unused, due to its bad responsiveness to searches from different devices.

Before the update, mobile-friendly web design had been discussed a lot, but there has never been such a bold step forward in helping mobile users get the best out of their Internet presence. If we know that today smartphone searches are overtaking the throne from PC net quests, only the sites that are functional and adapted to these new circumstances will have an increase in traffic. Eventually, websites that do not conform to these latest changes will not be ranked high and they will not have enough users to justify their existence.

The week after the update launch

This change in the site ranking service did not come out of the blue, so it sounds illogical that some well-known websites simply ignored the update. In order to become a mobile-friendly site, it is necessary to either develop a special mobile version, or apply responsive website design. The market treated differently the sites that made the changes and those that did not.

Since the introduction of the new update on April 21, a week after its launching there were some interesting data about the way websites reacted to this Internet search novelty. According to this list of winners and losers, the sites that did not adapt to the new method of Google ranking calculation in the mobile world have already fallen behind. The sites that employed either one of the ways for optimizing sites for mobile search were on the winning side.

Also, it has to be said that some sites do not care about the mobile share of the market. They are content with desktop users and have enough success and profit from PC and laptop visits.

The future is mobile-friendly

As smartphones and tablets overtake the Internet from old-school desktop computers, some changes are inevitable. Also, it is clear that most of the mobile users are teenagers and younger people. They want it all and they want it now.

Social media and video/music websites are under special pressure from that group of Internet users. Those businesses and websites that offer the most responsive and fastest service will have the highest conversion rate, which will eventually lead to a higher income and more opportunities for future investments. Websites that miss this chance and rely only on traditional Internet search have to be ready to face quite serious problems. It would be wiser to go with the flow to prevent the flow from drowning you.

The latest Google update has already caused changes in the way people find what they want from their mobile devices and it will shake the mobile web even more. The only thing site owners need to do is prepare for present and future changes to keep their sites on the winning side of the net — embrace mobile-friendly design, and stay at (or reach) the top of the Google rankings.

Nate M. Vickery is a marketing and internet marketing consultant from Sydney, Australia. His specialty is online marketing and, in recent years, website design and development he learns mainly from reading blogs of local creatives like Infinity Technologies. Aside from work, he enjoys a good game of Aussie football.

Filed Under: Marketing, Productivity Tagged With: content marketing, digital marketing, Google

January 27, 2015 By Erik Deckers

12 Marketing Strategies Defined

If you’ve ever wondered what all the different types of marketing — content marketing, inbound marketing, push marketing — actually mean, wonder no more. Here is the basic definition of what each of these are, and what they do.

Marketing Style

Definition

Content Marketing

Marketing

Digital Marketing

Marketing

Direct Marketing

Marketing

Inbound Marketing

Marketing

Internet Marketing

Marketing

Mobile Marketing

Marketing

Online Marketing

Marketing

Outbound Marketing

Marketing

Push Marketing

Marketing

Relationship Marketing

Marketing

Social Media Marketing

Marketing

Word-Of-Mouth Marketing

Marketing

 

When you get down to it, marketing is marketing. We can put all kinds of fancy names on it, or do some mental gymnastics to make it seem like one type of marketing is so much different from another. But all marketing does the same thing: convince people to buy your product. They just have different names to achieve the same goal. (And if we’re being truly honest, they’re not that different from each other.)

If you want to hire a marketer, hire someone who knows marketing. There’s no one method better than another, there’s no one special strategy that will be a magic bullet to your particular need.

And when it comes to online/social media marketing, you’d better make damn sure your marketing agency has extensive marketing experience, and isn’t just well-versed in using the latest shiny new social media toys.

Photo credit: James Prochnik (Flickr, Creative Commons)

Filed Under: Content Marketing, Marketing, Social Media Marketing Tagged With: content marketing, digital marketing, social media marketing

September 5, 2013 By Erik Deckers

Everything is NOT Content

We’re tossing “content” around a little too easily these days. It’s becoming another vague generic word like “stuff” or “crap.”

Not the adjective meaning fairly happy, but rather “items held within a larger container,” as the stuff in a book or a blog.

The Moz (formerly SEOMoz) is cheapening the word by telling us “Everything is content!”

Except it’s not.

In his latest blog post on The Moz Blog, “Why Local Businesses Don’t Need Big Budgets for Their Content Marketing, author Matthew Barby says, “Content is:”

  • the staff within your business.
  • the design of your shop/office.
  • your products and services.
  • the menus on your tables.
  • your company values.
  • your customers.
  • EVERYTHING.

Bullcontent!

As sick to death I am of the phrase “content is king,” I’ll tattoo that on my ass before I ever agree that “content is everything,” or even any of those things Barby named.

It is not, as Barby says, cupcakes, staff uniforms, foam art in your latte, or the barista’s smile as she hands over your cupcake and arty latte.

Unless you’re a writer, artist, videographer, photographer, podcaster, or musician, the stuff you do isn’t content either. And if you are, you probably don’t want to cheapen your work by calling it that.

Real creators it stories, art, videos, photos, podcasts, and music.

Most Things Are Not Content

From the early days of “paper content marketing.” Or as those poor fools from the 30s called it, “advertising.”

Do you know what content is? Words, images, and sounds. Stories, pictures, movies, podcasts, and music.

Do you know what it isn’t? Everything else. Everything other thing in the world that are not words, images, and sounds.

If I can’t read it, watch it, look at it, or listen to it, it’s not content.

If I can eat it, it’s not content. If it’s a person and his or her clothes, it’s not content. If it’s the squishy feeling we all get from maximizing our company’s potential to provide mission-critical customer satisfaction, it’s not content.

Using the word this way will eventually just cheapen the word and make it as useful and nebulous as “stuff.” I’m certainly not going to coin the phrase stuff marketing.

The word usually refers to material contained within another item — contents of a thermos, a book (hence the term Table of Contents), a speech. It has expanded to include video, audio, and photos, but that’s as far as I think people need to take it.

I’ll agree that the staff, their uniform, and latte foam art are features and reasons to like that business. But to call them “content” cheapens both them and the tenets of content marketing.

Do You Know What We Used To Call Content Marketing?

I blame the Content Marketing movement for starting this. They’re the ones who started calling “persuading people with information” content marketing.

Before then, we just called it marketing.

It was just a thing we did. It was brochures and trade shows. It was TV commercials and newspaper ads and CD-ROMs. It was corporate videos and scripts for radio commercials. Then one day, when I was as old as Kurt Cobain when he died, we started using this Internet thingy, and my company was the first in our industry to have a website.

The other companies laughed at us for getting suckered into this fad, until we started kicking their asses and taking away sales worth hundreds of thousands of dollars. Then they scrambled fast to catch up.

Do you know what we called doing marketing on the Internet back then?

Marketing.

And do you know what we called the text and the photos on our web pages?

Text and photos.

But we didn’t call customer service, uniforms, or any of that other stuff “marketing,” because it wasn’t. Our accountant wasn’t marketing. Our shipping coordinator wasn’t marketing. Our warehouse guy wasn’t marketing.

We certainly never would have called them content.

But now the latest jargony buzzword is Content Marketing, because we produce stuff to be consumed; Internet Marketing, because it’s marketing on the Internet; Digital Marketing, because it’s now happening via mobile apps and not just the Internet; and, urp. . . urp. . . barf.

Honestly, I don’t care if you debate the subtle nuances of calling it Digital versus Internet Marketing to 10 decimal places. It doesn’t matter. Because it’s still just marketing. It’s not special marketing. It’s not some new brand of marketing that no one has ever done before.

It’s still just persuasive words, pretty pictures, and pleasing sounds.

So can we just skip the happiness-and-rainbows fancy jargon, and stick with the areas we can control that actually persuade people to buy our, uh, stuff?

Because no one is going to walk into a content shop and ask the contentista for a half-caff content with light foam, and a chocolate content with extra sprinkles.

That would be stupid.

Filed Under: Blogging, Blogging Services, Content Marketing, Marketing, Traditional Media Tagged With: content marketing, digital marketing

September 12, 2011 By Erik Deckers

Copywriters, Use the Words Other People Use, Not the Ones You Use

Do you know what audio theater is? Does it make you think of something to do with speakers at a movie theater? Or maybe it’s a subset of home theater equipment. Or maybe you’re supposed to go to a play and shut your eyes.

It’s none of those. It’s what we used to call radio theater. (Or radio theatre, if you’re Canadian or British. Or a snooty purist.)

Cast of Decoder Ring Theatre, an audio theatre company in Toronto.

You know what radio theater is, right? Remember when Ralph and Randy sat in front of the big giant radio and listened to Little Orphan Annie? We all know what that is, even the people who only hear about it from their grandparents.

But the people who actually do radio theater want to call it “audio theater” instead. Why? Because people don’t listen to the plays on the radio anymore, they listen to them on CD players, iPods, computers, car stereos, etc.

So in order to be more accurate, they changed the name of the art form to more accurately reflect what it is that they produce.

And lost out on a large portion of their potential audience.

There are still plenty of people who used to listen to radio theater with money to spend, but they don’t spend it on the entertainment form from their childhoods because they don’t know it’s called “audio theater” now. Companies like Decoder Ring Theatre have worked hard to overcome this hurdle by being one of the most progressive and dedicated audio theatre troupes I’ve ever seen, embracing social media and Internet marketing, as well as podcasting. (Full disclosure: Decoder Ring Theatre produced and aired six of my Slick Bracer radio plays this summer.) But a lot of other companies have only seen a fraction of this success, and I believe it’s primarily because of this language disconnect between what is “correct” and what is “best.”

How many times have companies harmed their marketing efforts by insisting people call a term by what they want to call it, not what the customers want to call it? How many times have government agencies lost the respect and credibility they worked for, because someone who knows nothing about public communication insisted the agency use the accurate term, not the best term? How many news programs get laughed at because they try to change the commonly accepted term to something that better suits their political biases?

  • An agricultural equipment company I know calls its products by the term they want to use, rather than the more common term their customer uses. This is evidenced by the 1,200 Google searches for their term, and the 20,000+ searches for the common term. While they may rank well for their chosen term, they don’t rank at all for the term their potential customers are using nearly 8 times more often.
  • When the H1N1 epidemic flu first started, the public was calling it “swine flu,” but the media managed — with a lot of work — to get people to start calling it H1N1, because it was harming the pork industry. But the government agencies wanted to call it the human flu, and flu pandemic. Regardless of what they wanted to call it, the media ignored them
  • Fox News’ insistence on calling suicide bombers “homicide bombers,” as per the Bush White House, made them a laughing stalk among journalists and news watchers.

If you’re not sure whether people are using your terms or theirs, go to Google’s Keyword Tool and put in your term and any industry terms you can think of. See which terms have the most global (worldwide) searches and the most local (US) searches. The ones that win are the ones most people are using, and the ones you should be focusing on.

Update: Deleted “Audio” from “Decoder Ring Audio Theatre” above, because despite being a loyal listener for 5 years, and now a contributor, I still can’t get their name right.

Filed Under: Blog Writing, Blogging, Blogging Services, Communication, Marketing, Search Engine Optimization, Writing Tagged With: copywriting, digital marketing, language, marketing, writing

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