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Are You a Social Media Private, Captain, or General?

I’ve noticed that most social media books are written at one of three levels:

  • 30,000 foot view — The General
  • 15,000 foot view — The Captain
  • Ground level — The Private

Books at the ground level, that is, the Private’s level, are how-to books. They detail the step by step process you need to follow to execute a strategy. Follow those steps, and you will have done the right thing. Write a weekly blog post using these 12 steps. Add 1,000 people to your Facebook business page by using this tool. Feed your blog post into Twitter with this plugin. They touch on strategies, but they’re mostly just books on execution.

Books at the 15,000 foot level — the Captain’s level — are the strategy books. They show you how to create the plan to give to your Privates, with some statistics to back it up. They tell you to blog, because 77% of American Internet users read blogs. They tell you to use Twitter, because 150 million people are on Twitter. They tell you to use Facebook because Facebook has 600 million users. They may touch on the why, and they may cover a little execution, but they’re by and large books on the what and when of social media

30,000 foot level books — the General’s level — are the why books. They tell you to use social media, because social media is more popular than porn, or because more people use social media than any other form of entertainment out there, including television. They tell you why you need social media, maybe even tell you what you can accomplish with it, but they’re short on strategy, and they never, ever discuss processes.

A General’s book explains why you should “Take that hill,”

A Captain’s book shows you how to “Take that hill by outsmarting your enemy.”

A Private’s book explains every step you need to “Take that hill in 30 days.”

I’ve been thinking about this a lot, because I’m trying to decide the next stage of my development. I’ve spent so much time on the ground, telling other people how to do processes, and that’s working well. Those blog posts are some of the most successful I’ve written. Those talks are some of the most well-attended at any conference. But, just like the army, there are thousands of us.

I like creating strategies better. I like being the Captain. I’ve created enough marketing strategies over the last 18 years, because I get the most enjoyment out of it. Of course, with an army of two here at Pro Blog Service, I’m also the Private, carrying out the strategy I just created.

But I hate being a General. I don’t have the patience or world view to tell people how to see the big picture. I can’t even see it that clearly myself a lot of the time. I know enough to explain to a client why we need to take that hill, but once that’s done, and they’re convinced, I can’t add any more value, unless I can put on my Captain’s bars and create the strategy.

However, it’s the Generals who are seeing a lot of the success in this industry. A lot of luminaries in the business world are Generals. A lot of rock stars are Captains, but they don’t get the glory. Or the keynote speeches. Or make the New York Times Best-sellers list.

But I also know myself enough to know that I’d much rather give up that stuff if it meant liking what I do. Still, I’m wondering if I can create a new niche for myself. Maybe I can be a Major, or even a Colonel. I can tell people why they need a strategy, and then I can create it. Sort of the 22,500 foot view. I don’t want to hang out out 30,000 feet above the earth, and I’m tired of slogging in the mud.

So who are some good Majors to pay attention to? Who are some of the business leaders I should be watching, and what books should I be reading? What have you been reading lately, and why should I read it too? Leave a comment, and let me know.

My own book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link) — a true Captain’s book, if there is one — is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy, another Captain, who’s been eyeing a Generalship lately.

Photo credit: Virginia Guard Public Affairs (Flickr)

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Search Engine Optimization is NOT Gaming the System

I’ve heard the question so many times, I want to shout at something: “Isn’t SEO just gaming the system?”

Andrew Hanelly wrote a great post for SocialMediaExplorer.com about why search engine optimization would be important even if the search engines stopped running.

And he makes a solid argument for why we should practice SEO techniques, even if we’re not actually trying to win search.

But I want to respond to the people who think SEO is somehow distasteful, or even cheating. Those critics and nay-sayers who think SEO is “just gaming the system.”

No, it’s not. It’s participating in the system that’s already in place.

First of all, this is the system. You go to a search engine, you search for something like “Italian wedding soup recipes” or “how to repair a bicycle tire.” The search engine tries to deliver what you want, because it knows what it should deliver. It looks for certain clues, like the title of a website — “1,001 Italian Wedding Soup Recipes” — or keywords in the body copy, and gives you the results that it thinks will most effectively meet your requirements. That’s the system. If you want to succeed in the system, you have to do the things that tell the search engines you can provide exactly what the users are looking for.

Second, the search engines can tell if a site isn’t very useful. It gets rid of sites that are pretty much useless. So even if someone wanted to game the system, if they’re not providing useful or valuable content, the site will soon be dropped when no one visits it, so the system weeds out anyone who isn’t giving users the things they’re looking for.

Third, using black hat SEO tricks is gaming the system. It’s cheating, because it uses tricks that have been banned by the search engines. Using tiny text or invisible text to cram keywords onto a single page is cheating. Building link farms with thousands of links on a single page is cheating. People who do that are immediately banished from the index, and will never show up on the search engine results. So the system eliminates cheaters and Internet ne’er-do-wells.

Search engine optimization is just the way Internet marketing is done. It’s no more gaming the system than buying a targeted direct mail list, or translating a website into Spanish to reach Hispanic customers. There’s nothing wrong with it, and people are going to continue to use it, because it works.

Even the people who think “gaming the system” is somehow wrong use their own life optimization techniques without batting an eye.

Would you turn in a half-finished crappy resume, because writing a good resume is “gaming the system?” Would you submit an RFP that didn’t meet all the requirements, because turning in what you’re asked for is “gaming the system?” Is practicing for a sales presentation gaming the system?

Of course not. So why is search engine optimization — a common business practice — somehow gaming the system, when that’s the only system that’s available?

Until you find a viable alternative, this is the only system we’ve got.

Photo credit: VizzzualDotCom (Flickr)

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Five Reasons to Use Posterous as a Social Media Distribution Point

I’ve been enjoying playing with Posterous for about a year now, and while I don’t recommend it for everyone, it can be a great tool for some people. You should consider using Posterous if you are a:

  • Beginning blogger
  • Social media specialist
  • Mobile blogger
  • Crisis communicator

Posterous is an email submission blog. You send your post as an email to your own Posterous.com address, treat the subject line as the headline, and any attachments you send are incorporated into the post itself. It’s not pretty at times, but if you need something fast, this is it. Plus, you can go in and edit stuff to make it look better later.

My Posterous.com blog

I’ve often said, “Using a blog interface is a lot like sending an email.” Now, thanks to Posterous, it really is sending an email.

Here are five reasons to use Posterous as a blog platform and social media distribution point:

  1. It’s ideal for mobile phone users. If you’re constantly on the go, and want to blog about the things you see, Posterous allows you to upload photos or videos to your site, along with any accompanying text. Posterous takes advantage of the overall computing power of today’s mobile phones. When I need to demonstrate Posterous during a talk, a few minutes before I go on, I’ll snap a picture of the gathering audience on my mobile phone, attach it to an email, and type in a couple of lines. Before my talk begins, I tell the audience, “I’m going to hit send on this email right now. You’ll see why it’s important in 10 minutes.” Then, when I get to that point in my talk, I show them my Posterous page, which has the picture of them. If you’re a crisis communicator or a mobile blogger, this is an ideal tool for communicating with the public on the fly.
  2. Posterous will automatically send videos and photos to other sites. I have tied my Flickr, Picasa, and YouTube accounts to my Posterous account; it also sends videos to Vimeo. Whenever I take photos or videos, and send them to Posterous, they are automatically uploaded to the appropriate networks. I don’t have to upload them first, and then download the embed code. The downside for anyone who is concerned about search engine optimization is that your digital properties are on Posterous, not on YouTube or Flickr, so you lose any search engine juice that would normally come from a well-optimized video or photo that links to your site. There are workarounds for this, but they take some extra time after your post has been uploaded. If you’re a social media specialist, you’ll love this feature.
  3. Posterous will automatically repopulate content to other blog platforms. You can tell Posterous to re-send your content on to your WordPress, Blogger, Drupal, TypePad, LiveJournal, Xanga, or Tumblr site. Publish a post on Posterous, republish it on your “official” blog. Yes, there are plugins and apps that let you email your posts in to these platforms, but they won’t necessarily upload your video and photos to YouTube and Flickr. Again, crisis communicators or mobile bloggers who need to get information out to several networks will love this feature.
  4. Tell Posterous NOT to post to certain networks. The default setting for Posterous is to repost everything to every network you want it to (i.e. email my post to post@posterous.com. But what if you have a photo you don’t want to send to Flickr, or you don’t want a post to show up on your WordPress blog? By using a specific email address — for example facebook+youtube+blog+twitter@posterous.com — I can tell Posterous to post to my different properties, but leave out a specific network. In this example, I’m leaving out Flickr.
  5. Posterous can automatically notify Twitter, Facebook, Google Buzz, etc. about new blog posts. Tie your Posterous blog into your different social networks, and notify your followers when a new post is up.

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Four Professional Secrets to Ignite Your Writing

Do you want to make your writing sing?

Do you want it to be passionate, emotional, and to move scores of people to action? Do you want to write your barbaric yawp! over the screens of the world? Here are four professional secrets I’ve used over the years to help ignite my own writing.

Alliteration, Assonance, and Consonance

Writing can be memorable just with a little bit of alliteration. It can lighten the mood, and make a piece light-hearted without being silly or funny. Alliteration is where the first sound of a word are the same — crazy cars, beautiful beaches. Consonance is where internal consonants sound the same — Errant Erik — while assonance is where internal vowels sound the same — awful coffee, fair sherry.

One of my writers recently submitted a post about snow plows entitled “How Now Snow Plow,” which set a lighter mood for the entire piece, and we were able to do something a little lighter about something that’s usually very, well, not light.

Metaphors and Similes

Regular readers know I love metaphors. Metaphors are what give language its richness, its vividness. In the family of language, they’re the Wild Adventurer, that crazy uncle who lives exciting adventures searching for ancient treasure.

Similes, on the other hand, are the English teacher. The weak-chinnned, bespectacled, and slightly timid English teacher. They repeat, relate, and give you an idea of something, but they don’t actually do the thing they’re telling you about. (See, that there is a metaphor.)

“Life is like a box of chocolates,” said Forrest Gump. Meh. Sure, it’s nice, and it’s memorable, but it doesn’t bring anything to life.

But, “men’s words are bullets, that their enemies take up and make use of against them,” said George Savile in Maxims of State.

How sad, that life itself is reduced to a simple simile — a box of chocolates — while mere words can be bullets in the hands of our enemies. A well-turned metaphor can provide a thunderous impact to your writing.

Having said all that, similes can also be a powerful device. Think of any hard-boiled private detective story, when a sexy client entered the office — “She had legs like smooth alabaster towers that rose straight up to the heavens” — and you can see what similes can do for your writing.

While I recommend metaphors in your writing, similes will do in a pinch. But don’t rely on either device too much.

Hyperbole

Walt Whitman’s famous line from Leaves of Grass — his “barbaric yawp” — is surrounded by hyperbole. Hyperbole is an exaggeration that is not meant to be taken literally.

The spotted hawk swoops by and accuses me—he complains of my gab and my loitering.

I too am not a bit tamed—I too am untranslatable;
I sound my barbaric yawp over the roofs of the world.

The last scud of day holds back for me;
It flings my likeness after the rest, and true as any, on the shadow’d wilds;
It coaxes me to the vapor and the dusk.

I love the hyperbole here: a hawk accuses and complains, Whitman shouts over the roofs of the world, and the last scud of day flings his likeness. He’s not saying the hawk’s cries sound like accusations or complaints (which would make it a weak-chinned simile). He’s not saying he wishes his cries would ring out over the roofs of the world, or that they can only be heard 100 yards away. And a scud in Whitman’s day was when a ship runs before a strong wind, but with little sail set. So can it really fling things, especially a person’s likeness?

Whitman’s hyperbole, and excellent use of metaphor, make Leaves of Grass one of the most memorable pieces of literature from the 19th century.

Action Verbs

While I normally hate business jargon that gets turned into verbs, I love using action verbs, or even taking similes and turning them into verbs.

Last year, I gave a presentation on “10 Techniques to Rocket Your Blog to Success.” The verb phrase “rocket your blog” was a whole lot more dramatic and powerful than “make your blog take off like a rocket.”

By using the word “rocket” as a verb, I was able to create an image of power and speed, and give the idea that this was something important and powerful.

Even the verb in this post’s headline — ignite — is a lot better than the others I could have chosen: improve, help, boost, embiggen. None of them gave the impression of, well, lighting a fire under your writing. (Five cool points to anyone who can tell me what literary device I just used in that last sentence.)

So, these are just four techniques that I use to help my own writing. What are some of the ones you use? How do you punch up your own writing, and make it memorable? Share your ideas in the comments.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

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Five Advanced Techniques to Help Your Blog

This is not one of those posts that restates the same damn advice you get in all the other “Grow Your Blog” posts.

I will not tell you to “write good content” or “promote your blog to your social networks.” That advice is so worn out, even the Amish roll their eyes whenever they hear it.

So I won’t share lessons from the Mr. Obvious School of Blogging. But these are five advanced techniques you should consider. They will either grow your readership, improve your search rankings, or both.

1) Find a deep niche. Not just a semi-vague niche — like “Italian cooking” — but a deeper one, like “gluten free Italian cooking.” While “food” is a hugely generic topic, and “cooking” is a little more specific, even a style of cooking is still too broad. But if you can get to one specific detail, you’ll dominate that market. While it may be a long-tail search, keep in mind that there are still thousands, if not tens of thousands, of people looking for that niche.

2) Create backlinks from other sites. Any search engine optimization specialist is going to tell you that backlinks are crucial to improving your search engine rankings. Yes, onsite optimization is important — keywords in the title, anchor text, etc. — but backlinks are the best way to optimize your site, because you’re telling the search engines your site is very popular.

The easiest way to generate backlinks are going to be via comments, but be aware that this is not a powerful way to create them. Comment links don’t have as much juice as a link on another blog. Write guest posts on other blogs, get people to reference you in other posts, and participate in forum discussions related to your blog’s topic.

If you can get your links on a site with a high pagerank (use WebRank Toolbar or other pagerank monitoring tools), all the better. Also, getting a link on a .gov website will carry more weight than a .info or .biz site, especially if that .info/.biz site is only a year old. (Google gives more weight to domains that are more than a year old, and have been purchased for more than a year.)

3) Create a secondary blog to create keyword-rich backlogs. The best way to control your backlinks is to create a second blog on a completely different platform or server, and point it back at your original site. Set something up on Posterous, WordPress.com, or even Blogger, and create content that is about the very same thing your site is about.

It’s important that you put new, original content on this second site. Don’t just run an old blog post through an article spinner, or make a few edits to a post. You need to write completely new blog posts. They don’t have to be terribly long: 250 words or so. But they should be about the topic of your primary blog, and should link back to that primary blog. (Be sure to link only a particular keyword or phrase. Don’t link to an entire sentence or extra unrelated words.)

4) Use article marketing. Article sites like Ezine.com and others are a great way to repurpose some of your writing, and build backlinks. The premise is the same as writing for a secondary blog and pointing it to your primary blog. However, unlike a second blog, you don’t have to put as much work into an article. Take an old post, rewrite and rearrange it, and then submit it to some article sites, all which will point back to your primary blog.

5) Submit to social sharing sites. The biggest spike in my blog’s traffic in the last year came when a post I wrote for my humor blog, “Understanding 7 Different Kinds of Humor,” hit the front page of StumbleUpon.com, and got 700 visits in 2 days. In fact, nearly 40% of my regular traffic comes from my StumbleUpon submissions, so anytime I write a new humor post, I always submit it to StumbleUpon.

This does two things for me: first, it builds a backlink from a highly-popular website (Pagerank of 8), and second, it introduces my site to a whole new group of readers. Many readers visit once and never return, but I have also gained a lot of regular readers who read my new posts or subscribe to my RSS feed.

Other sites like Digg, Delicious, and even Bloggers.com can all build backlinks and gain new readers as well.

While there are other advanced blogging techniques, these are the five I use over and over, whether it’s on my own blog or on our client blogs.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: Svenwerk (Flickr)

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Five Online Monetization Ideas for Newspapers

BIg-city newspapers that are still relying on ad sales and subscriptions to pay for their giant printing presses and related salaries are only delaying the inevitable closure of said newspaper. (Dailies in smaller cities and the small-town weeklies still seem to be doing well, since they cover local news, which the big city papers are ignoring.)

Newspapers need to realize ink on paper is not the only way to deliver news.

But if the big city newspapers were to start rethinking their content delivery methods, they might be able to start generating some additional income. Here are five ideas newspapers could use to increase readership and grow revenue.

1. Hop On The Mobile Bandwagon

Earlier this month, Mashable reported on a survey that said:

U.S. smartphone owners are increasingly turning to mobile to access breaking news over other media, including newspapers, TV and desktop web browsers.

In a survey of 300,000 mobile consumers, 88% of whom owned a device running one the five most popular smartphone operating systems, more than 30% said that mobile is the “most important medium” to access breaking news, narrowly followed by desktop web browsers (29%), television (21%) and newspapers (3%).

That’s because online news is beating traditional media to breaking the news.

If a story breaks at 10:17 in the morning, I could watch it on the noon news (except I’m at the office), the 5:00 news (except I’m in the car), the 6:00 news (but I’m eating dinner), or the 11:00 news (13 hours later). I could also read about it in the newspaper at 6:30 am, 20 hours later.

Or I could read about it on my mobile phone by 10:18.

A lot of newspapers are still struggling with website-based delivery, and people have already moved on to the next channel. The newspapers that adopt a breaking news strategy with their online content can get additional readers via their mobile sites, and sell ad space on those sites.

2. Create Tablet-Only Content

iPad-owning newshounds all clapped their hands and went “squeeeeeee!” when they heard News Corp. was launching an iPad-only newspaper. The version costs $.99 per edition, and will come out on a daily basis. Murdoch hopes to win just 5% of the 40 million iPad owners (2 million people), which at $.99 per edition is $2 million per day.

While a local paper is going to have trouble drawing in 2 million readers on tablets, they should start exploring the possibility of a tablet-based news delivery system. Whether it’s audio and video content (see below) that’s playable on a tablet, tablet-only stories, or even an entire publication dedicated to tablets, the explosive growth of tablets mean that newspapers need to pay attention to a possible new delivery method.

3. Use Video and Audio Podcasts

I’ve been trying out Stitcher lately, a podcast delivery app for my Android. I plug it into the AUX jack on my car, and listen to whatever I’ve selected — a couple of short podcasts from Indiana University, and the Paul & Tom Show (Paul Poteet and Tom Davis).

This got me to thinking: I would love to hear a daily 15- or even 30-minute regional news broadcast. The closest I can get is the 9 minutes my local NPR station devotes to city news, including the 5 minutes they devote to the Indiana business news program.

So who says newspapers have to report news on paper? Why can’t they create video and audio content?

What if a newspaper started producing audio content where they did 15 or 30 minute daily news programs available via Stitcher or iTunes or another mobile delivery system? Drop in three commercial slots, and treat it like a real news program. Devote as much or as little time to a story as you want, so if a program runs 5 minutes long, that’s fine. There are no restraints on a podcast length the same way there are with a radio show, so running long or running short by a couple minutes is no big deal.

The Indianapolis Star will occasionally do online news videos to supplement their stories. I would love to see more papers doing this as well, especially if the videos are optimized for mobile use. With a good digital camera and a green screen backdrop, newspapers could start generating news videos for less than a one-time cost of $10,000, and give their news interns and new writers something to do. Sell ad space before and after each video, with a corresponding ad on the web page’s sidebar.

4. Locally-Produced Content

My friend, Bob, was the digital editor for the Indy Star a few years ago. They hired local bloggers to write stories about their communities and neighborhoods for online consumption. They paid $5 per post at 3 posts per week, and sold ad space for the locally-produced blogs. The digital version made $1 million per year.

This had several benefits for the paper:

  • Hyperlocal content that appealed to people in those areas of town. The regular print paper didn’t have room these posts, but they were still able to reach readers
  • Readers who wanted to read the local content were directed to the online paper, which helped them sell more ads.
  • The paper didn’t have to pay full-time writers to write the articles. Even at $25,000 for a fresh-out-of-college writer, that’s still $12.50 per hour. And it would take 1 – 3 hours to write a 300 word article. By paying a local blogger $5 per post, they’re saving anywhere from $7.50 – $32.50 per article.

5. Targeted Ads a la Facebook and Google AdWords

This falls under the Technology I’d Like To See heading: If I read an online newspaper, I would be willing to provide them with basic information about my name, age, where I live, etc., so they can deliver targeted ads to me based on my demographics, like Facebook does. However, I would also like to see ads based on the stories I’m reading, like Google’s AdWords and Pay Per Click, which they currently do.

But what would be really cool is to deliver ads to me that are a combination of both my demographics and the stories I’m reading.

For example, if I’m reading a story about a fire in another part of town, there are any number of ads that could be served up: fire insurance, fire protection, alarm systems, document storage, etc. But the paper would also know that I’m a father of three and have my own home, so they may serve up ads about alarm systems, knowing that I’m most likely to be concerned about my family’s safety (and that I already have insurance as a home owner). But someone who is single and living in an apartment may receive an ad about fire insurance or document storage, and not see the same “protect your family” ad. Reading a story about the car industry may show me an ad for a new family-friendly car, while the single 20-something is going to get an ad for the sports car.

While some newspapers are using one or two of these ideas, not every newspaper is doing so, and not every idea is in use at this time. But if newspapers want to survive this continued downward spiral, they’ll start looking to the Internet as their new delivery system now, rather than 10 years from now, when a new young upstart has taken their place, and begun delivering the online content that people have been looking for.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: Thomas Hawk (Flickr)