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TV Producers and Network Executives Should Crowdsource Pilots

One of the prevalent images, and yet most annoying, I have of TV land is the producers and network executives who greenlight certain scripts and pilots, and cut others based on their “experience.”

I question the collective wisdom of an industry that gives us “Whitney,” “$#*! My Dad Says,” and “Pregnant In Heels” when they tell us “they know what America wants.”

If you want to find out what people are willing to watch, ask them.

I would love to see a website where pre-screened viewers can log in, watch a pilot, and give feedback on what they liked and didn’t like about the show. If a lot of people hate it, the network will know ahead of time. If a lot of people like it, the network can air it.

This is crowdsourcing at its finest. If you’re going to share something with the crowd, why not let them tell you what they like and don’t like about it. Then, when it’s time to release the final version, it will already be better, because the crowd, the intended audience, has told you what they want.

The benefit of the system is that the networks can determine ahead of time whether to go ahead with a project, rather than create and promote something that turns out to be awful, or avoid bailing on a project that would have been great. People can share their views about the pilot on social media, and get their friends to watch it too, thereby building the buzz for the show before it even airs.

This ends up saving money for the networks, because they’re not selling ads for shitty programs people hate. They’re not constantly canceling or moving programs people actually loved (see Family Guy). And they’re not putting money into programs that no one wanted to see in the first place (see Pregnant In Heels).

What would also be cool is a website that shows old pilots that never made the grade. If nothing else, that lets the public see some of the things we missed, and even see some of the early work done on series that made it later on. More importantly, we get to see what the executives saved us from, or where they really missed the boat.

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Twitter Screws Up IFTTT.com For The Rest Of Us

I love Twitter, except when I’m pissed at them.

Today I’m pissed at them.

Twitter, for whatever reason they’re spouting — I can’t really understand what the hell they’re talking about — is no longer going to allow IFTTT.com to use tweets in their recipes.

I’m going to lose this little gem, thanks to Twitter.

IFTTT.com is a great site that’s built on the logical construction of If This, Then That. If this condition is met, then that action will take place.

You can use it to create recipes like “email me whenever someone uses ‘No Bullshit Social Media’ in a tweet. (Or to put it in their vernacular, if “No Bullshit Social Media” is used in a tweet, then email me.)

Except now you can’t.

That’s because Twitter continues to drop brick after brick into their garden wall so no one else can use their tweets except them. It’s stupid things like this that make me glad I backed App.net when I did. (I’m user #264 or something.)

Here’s the email IFTTT sent out to all their users, from CEO Linden Tibbetts.

In recent weeks, Twitter announced policy changes* that will affect how applications and users like yourself can interact with Twitter’s data. As a result of these changes, on September 27th we will be removing all Twitter Triggers, disabling your ability to push tweets to places like email, Evernote and Facebook. All Personal and Shared Recipes using a Twitter Trigger will also be removed. Recipes using Twitter Actions and your ability to post new tweets via IFTTT will continue to work just fine.

At IFTTT, first and foremost, we want to empower anyone to create connections between literally anything. We’ve still got a long way to go, and to get there we need to make sure that the types of connections that IFTTT enables are aligned with how the original creators want their tools and services to be used.

We at IFTTT are big Twitter fans and, like yourself, we’ve gotten a lot of value out of the Recipes that use Twitter Triggers. We’re sad to see them go, but remain excited to build features that work within Twitter’s new policy. Thank you for your support and for understanding these upcoming changes. If you have any questions or concerns, please contact us at support@ifttt.com.

Linden Tibbets
IFTTT CEO

* These Twitter policy changes specifically disallow uploading Twitter Content to a “cloud based service” (Section 4A and include stricter enforcement of the Developer Display Requirements (https://dev.twitter.com/terms/display-requirements).

Sadly, IFTTT’s comments are the same hopefully-optimistic-trying-to-be-calm happy face that every other third-party developer has had to put on after getting royally screwed by the messaging giant. That, “we really think they’re bastards, but we’re too mature to actually say so” tone that people adopt after finding out their spouse tells them they want a divorce and you have to leave the house.

Times like this, I fire up the App.net page and start using it even more. I worry that Twitter is going to turn into another Facebook, where they can’t see beyond their own success, and think they’re immortal.

I really do want Twitter to succeed, but it’s days like this that I wonder if they’re going to be around in a few years. Networks like App.net are constantly baying at their heels, like a pack of hounds trying to bring down the stag. The stag may be a badass, but one day it’s going to trip, and the hounds will overtake it.

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Google’s Changes Makes SEO Harder, Good Content Important

Doug Karr’s SEO Is Dead, Long Live Content talk at Blog Indiana last week was a good lesson in the importance of good content for companies that want to succeed online.

In the past, you could hire SEO firms that would use backlinking strategies, keyword stuffing strategies, and any other black hat or gray hat tactic you could think of. And for several years, they worked great. Spend more money, and the rankings go up. Abandon your SEO company, and your rankings would drop.

Google’s Panda and Penguin updates have all but killed the traditional SEO industry. It’s gotten so bad that small SEO companies have shut down completely, and the big SEO companies have laid off staff members as they retool and redefine themselves.

But the smart companies are retooling themselves into content factories. They finally got the message that they needed to produce words — lots and lots of words — and quit spending so much energy on on-page SEO, page sculpting, and all the other little tricks. Of course, they don’t always produce good content. . .

Why Should You Make Good Content?

Google wants you to make your stuff awesome. They want you to produce good quality content, and they’re not so worried about the old techniques..

This has really helped the social media savvy writers and content producers, because they’re the ones who 1) know how to produce the best content that people want to read, hear, and watch, and 2) they know how to share it to the biggest, but precisely targeted audience.

As Doug said during his talk, “You need to capture the scale of intent for the problems people are trying to solve online and talk to people the way they want to be talked to.”

In other words, speak to the dog, in the language of the dog, about the things that matter to the heart of the dog.

Content Marketing Just Got Harder

This has made marketing more difficult. It is requiring us to turn off Fast Eddie’s Super Fantastic Automatic Marketing Machine, and actually do some old-school marketing, crafted carefully by hand, and done by trained professionals.

It means you can’t automate. You can’t phone it in. You can’t ignore the quality of the writing. You can’t ignore the grammar and punctuation. And you can’t do a half-assed job in your writing.

It means you need to hire people who know how to write good stuff. Who can shoot good video. Who can record interesting podcasts. Who know how to build community online and effectively communicate to them.

It means you have to pay attention to your audience and what they want. You have to know what interests them. You have to know what they want. Basically, you have to listen to them.

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App.net Could Be a Twitter Killer

It could be the Twitter killer.

App.net, the open-source Twitter competitor, could be the thing that defeats and replaces Twitter, at least for those people who are starting to look at Twitter the same way a married couple begins to realize that the honeymoon ended 10 years ago.

We all assumed — at least those of us who have been on Twitter for a few years — that Twitter had the same do-no-evil attitude that Google did. That they were going to be cool.

But over the last 12 months, the sheen has come off and what were once cute little quirks have become full-blown annoyances.

  • Twitter bought Posterous for an talent acquisition, not a technology one. Expect your Posterous blog to go away one day.
  • They bought TweetDeck, and we all feared they were going to kill it, but instead, they made it suck.
  • Twitter has been shutting out third-party app and api developers, presumably to bring things in better alignment with their brand.
  • Twitter had a great relationship with Google where you could search for real-time tweets. That relationship was not renewed when it ended. Sort of like an actor whose contract isn’t renewed for the upcoming season.
  • They blocked off Instagram access, meaning you can’t find your Twitter friends on the photo sharing too.
  • Most recently, Twitter shut down the account of a British journalist who was critical of NBC’s crappy Olympic coverage. It was only after a huge outcry that they turned it back on.

Twitter keeps turning more and more into Facebook every day. And I don’t mean that in a good way.

Entrepreneur Dalton Caldwell, a rock star prodigy among the A-list tech entrepreneurs, told ReadWriteWeb that these are the “classic symptoms of an online media company failing to fly. ‘Media companies are starving,’ Caldwell says, ‘and that’s why they do crazy things.'”

So I was very excited to hear about App.net (app dot net) as a possible new Twitter alternative.

The best part? It costs 50 bucks a year to use.

50 bucks?! But Twitter is free!

Yes, Twitter is free. Yes, Twitter has more than 500 million accounts on it, and is the most widely accepted microblog on the planet.

But here’s what App.net has that Twitter does not.

  • It’s decentralized. That means no one person can control it or make unilateral decisions that piss everyone off. It’s like WordPress or Firefox.
  • It’s open-source, which means developers can make their own apps work with it any way they want.
  • It’s ad free. So no sponsored tweets. (I don’t find it to be such a big deal on Twitter, but I’m also willing to pay for ad-free.)
  • 50 bucks will keep the spammers away.
  • There will only be serious users of the tool. Imagine, no spam, no porn, no MLMers showing you how to make money in your spare time.

The problem is, these guys need $500,000 in order to launch. You pledge your $50 (or $100 for developers or $1,000, if you’re so inclined), and Caldwell will launch the app. But there are 4 days left — you have until next Monday — and App.net is at $295,500 as of this moment.

If you’re tired of Twitter and wish there was an alternative, check out App.net. If you like what you see, pledge your $50, send Dalton (@DaltonC) a tweet (yes, I’m aware of the irony of that), and once you’re in, start communicating. I’ll be at the Blog Indiana conference for the next two days, sharing what I learn on Twitter, but also on App.net.

Hope to see you there.

Background reading on App.net

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CelebBoutique Shredded by a Lack of Curiosity and General Awareness

CelebBoutique, the British clothing website, may have committed the foul-up of all foul-ups:

After being hammered for just a few minutes on social media, their social media people turned on the TV, and saw the terrible news from Aurora, Colorado. Then they sent this:

We apologise for our misunderstanding about Aurora. – CB

We didn’t check what the trend was about hence the confusion, again we do apologise.

Followed by this:

We are incredibly sorry for our tweet about Aurora – Our PR is NOT US based and had not checked the reason for the trend, at that time our
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social media was totally UNAWARE of the situation and simply thought it was another trending topic – we have removed the very insensitive
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tweet and will of course take more care in future to look into what we say in our tweets. Again we do apologise for any offense caused
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this was not intentional & will not occur again. Our most sincere apologies for both the tweet and situation. – CB

Meanwhile, most Americans are livid at the insensitivity of what is now being perceived as a vacuous and clueless fashion brand spouting off about clothes, shoes, and celebrities. As a result, CelebBoutique has just taken a major hit to its brand, with several thousand people pounding them like the fist of an angry god.

And it’s not going to go away anytime soon.

I’ll cut them a little slack. Yes, I’m angry, but I also recognize that mistakes do happen. Someone made a terrible mistake, and it’s not worth storming the castle with pitchforks and torches. No one should lose their job for this.

But this was a mistake that could have easily — EASILY! — been prevented.

All you have to do is be curious, and be willing to educate yourself.

Lack of Curiosity Killed CelebBoutique

Their first follow-up tweets are the first indication that curiosity is not something CelebBoutique’s social media staff holds in great quantities.

“We didn’t check what the trend was about.”

How do you not check this? How can you not be the least bit curious that some word is trending? Why was the first thing that popped into your head about you and your dress, and not “gee, I wonder why that word is trending?”

There are tools to tell you what is trending. There are tools to tell you why something is trending. Google, Twitter Search, even hashtags.org are all places to start.

This is where people need to think like journalists. A journalist never reports on a story that he hears from one person. A newspaper reporter doesn’t write a single sentence until she has confirmed everything her sources tell her. And they never, ever fire off a comment without knowing a single thing about what they’re talking about.

I don’t know if CelebBoutique uses an outside PR firm to do their social media, or if they have an internal staff. I don’t know if they have one person in charge of the Twitter account, or if there are several people.

But regardless of who is doing what, you need to act like a journalist. Even for just a minute. Act like a journalist.

Be curious.

Ask questions.

Wonder why something is happening, and don’t just fire off the first thing that comes into your head, like an 8-year-old.

Otherwise, you pull a boneheaded move like this, and all the goodwill you and your company have worked for will be shredded and ground into the dirt.

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Update: It looks like the National Rifle Association made a similar gaffe. They actually deleted their entire Twitter account.

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No Bullshit Social Media Interview with Peter Clayton of Total Picture Radio

I had the chance to be interviewed by Peter Clayton, producer/host of TotalPicture Radio, for his Online Strategy Channel podcast about No Bullshit Social Media. I met Peter, and spoke with him for several minutes at BlogWorld New York in June. It was at a party Pearson threw for its authors. So I was there, my No Bullshit Social Media co-author Jason Falls was there, as was our favorite editor, Katherine Bull, as were several other authors and potential authors.

I tell you, I felt like a real writer that night, boy. When people walk around handing you drinks and little deep-fried tacos while you talk about books in a New York bar, that’s when you truly feel like a writer.

(We also got to hear a young lady, one of the waitresses, sing opera that night. She was awesome.)

During our interview, Peter and I chatted about why businesses are afraid of using social media, why they need to consider social media marketing as one of their best options for it, and how companies need to rethink their attitudes toward not only social media, but how they need to change their entire mindset to be ready for the 21st century.

Peter was kind enough to share the mp3 of our interview, which you can listen to here. (Sorry, no opera.)

The No Bullshit Social Media conversation with Erik Deckers

One important issue Peter and I discussed is that if you trust your employees to answer your phones, give sales and marketing presentations, receive and count your money (and not steal it), and to pay the people who work for you, but you don’t trust your employees to use social media without being struck stupid and unproductive, then you don’t have an employee problem. You have a management problem.

We also talked about how we can monitor social media marketing efforts, and determine their ROI, even while marketers are still struggling with how to accurately measure the results from billboards, TV commercials, and newspaper ads.