Public Relations

August 30, 2011 By Erik Deckers

15 Social Media Tactics to Promote Your Upcoming Theatrical Show

We just finished the 10-day festival of independent theatre and weirdness known as the Indianapolis Fringe Theatre Festival, and I had a chance to see a few shows, including a couple of old favorites.

I also had a chance to talk social media — because I’m an annoying geek that way — with a couple performers, and decided to write a blog post based on what I told a couple of them.

Didi Panache and Wayburn Sassy of the Screw You Revue

This post is written for any musician or performer, especially the independent theatrical types who depend on ticket sales to make their living. For some of these performers, they bounce from festival to festival and make a good portion of their income from their take. Some even use one festival to pay for the next one.

This is a strategy they can use to improve their take next year.

What You’ll Need

A laptop computer
A digital camera with video capabilities. If not, your laptop’s camera will do.
A Twitter account.
A blog (WordPress.com or Blogger.com are great free platforms, as is Posterous.com and Tumblr.com)
A YouTube account.
A Facebook page. (This is different from a personal profile. You want an Artist’s page.)

What You’ll Do

These are in a general chronological order, but not in a do-one-then-the-next lockstep order. I’m using the Indianapolis Fringe (#IndyFringe) as an example, but this will work for any concert, performance, show, or festival.

First, make sure your Twitter bio includes a line about the name of your show, or your most famous character’s name. If you only performed in one festival, put the name of that in the bio too. “You may have seen me at the #IndyFringe Festival!” You can always change your bio, especially as you move from festival to festival, or follow specific groups of people.
Start following people on Twitter. People will follow you back, especially once they see that you’re a performer at the festival they went to, and even moreso if they were at your show. To find people who were at the festival, do these steps:

Go to FollowBlast.com and do a search for #indyfringe, and follow anyone using that term. Keep in mind that these hashtags only work for about 30 minutes, so it’s actually a good idea to access this site while you’ve got some downtime at next year’s show.
Build a hashtag archive at TwapperKeeper.com. I’m still trying this out, but I’m hoping it will collect old hashtags, unlike FollowBlast.com. However, it only goes back 7 – 10 days, and back for 1,500 tweets. It will then go forward and continue to save tweets. You should set this up before your next festival starts. Work in conjunction with the festival organizers, because they may want to use your archive as well. Also, before you start, search to see if anyone else set up an archive before you so you don’t duplicate efforts.
Go to search.twitter.com as another way to search for #hashtags. Put in #indyfringe and see what you can find. Search results are somewhat limited, but you may be able to find older tweets that FollowBlast and Twapper Keeper couldn’t, especially if you’re seeing this now, and are scrambling to recover those old tweets.
If all else fails, try Topsy. It’s not 100% accurate, but it gives you more than you might get if you’re looking for a festival that ended three weeks ago.

Check out the festival organizer’s Twitter page and follow everyone they follow (not everyone who follows them). If they have been good Twitter stewards, they have vetted the people they’re following. Those people will include other performers, supporters, festival-goers, and other people in the industry or festival business. (This last group could be a good connection to getting into other festivals!) Do this with any festivals you plan on going to next year as well.
Use Twellow.com and Twellowhood.com as a way to find other people who are in the cities where you’ll be next year.
Why You’ll Do It

Okay so far? You’ve built your Twitter list for a very important reason: Promoting stuff! You’re going to promote next year’s show through videos, your blog, and even email newsletters. Here’s how.

Zan Aufderheide of Welcome to Zanland
- Now you need your camera. Start shooting some short videos. Update us on what you’re doing, where you’ll be, thoughts on stuff you did this year. Treat it like a diary. If you’re an actor playing a part, do it in character, especially if that character is going to be back at the festivals next year. Shoot the videos in character, or tell some jokes, or give people a preview of what you’ve been working on. Shoot some rehearsals, some special messages to individuals, or perform a new song.
- Post those on YouTube.com (make them public), and make sure you fill out all the details, like Title, Description, etc. (all this stuff is indexed by Google, which makes your videos found more easily by people searching for you or the festival).
- Share these videos on Twitter and your Facebook page, and post them to your blog (do the same with any photos you take). This will accomplish a lot of pre-show promo before you ever set foot in the city. And if you can get people buzzing about the show before you start, you’ll be selling out more shows.
You can get a Flip camera for as low as $170 now, and if you think that’s still high, use the money you were going to spend on fancy-schmancy postcards and spend it on the camera instead. The postcards are immediately dated once the festival ends, and you can’t reuse them. The video camera will pay for itself with all the videos you shoot and the postcards you don’t buy.

Finally, there are a few things you want to do next year, to get ready for the next off-season.
There is so much more you can do with social media. Believe it or not, this is just scratching the surface of what can be done. But while it seems overwhelming, keep in mind two things:
Photo credit: Erik Deckers

August 22, 2011 By Erik Deckers

Crisis Communications Needs Social Media to Be First, Be Right, Be Credible

Crisis communications has one overriding mantra, one foundational principle that drives every emergency they respond to: “Be first. Be right. Be credible.”

If you’re not first, you’ll spend your time playing catch up for hours, days, or even weeks.
If you’re not right, your mistake will be repeated, or worse, cited as the truth.
And if you’re not first or right, you will never, ever be credible.

Crisis communication — also called CERC, or Crisis Emergency and Risk Communication — is what emergency first responders use to communicate with the media and the general public. It’s how the health department communicates warnings and updates during a public health emergency. It’s how Homeland Security communicates with the public during a terrorist attack.

CERC, compared to corporate crisis communications, is all about getting the right information out as soon as possible, and being seen as the source for news and information about an incident.

But it’s not happening anymore.

Five years ago, it was enough to just email a press release — which had been approved by a committee — to the mainstream media. Then you answered media calls and arranged interviews. You didn’t communicate with the public, you communicated with TV and newspapers.

But the definition of “the media” has changed. Today, anyone with a smartphone and YouTube is a TV journalist. Anyone with a smartphone and Facebook is a photojournalist. Anyone with a laptop and a blog is a newspaper reporter. The citizen journalist is the person with news to share and a way to share it. Quickly.

This makes the mainstream media crazy.

Not only are the citizen journalists breaking news before the media, they are becoming the first, right, credible sources of information, not CERC.

These days, news is coming from the people who are on the ground. They’re repeating everything they hear and see, and everyone else is passing it on.

CERC communicators need up-to-date technology if they’re going to stay up to speed. They need access to the various social networks if they want to reach the public. Using 4-year-old Blackberries and laptops is not enough anymore. And letting IT block all access to social media networks only makes the problem worse.

(I’ll save the discussion about why IT should not be involved in communication issues for another time.)

If CERC communicators want to stay on top of a situation, rather than being third in the race, they need to remember their roots. They need to use the technology that will make them first. They need to learn how to be right without committee approval.

Because until that happens, they’re not going to be credible.

April 20, 2011 By Erik Deckers

PR & Marketing Agencies, Know Your Stuff Before You Offer Social Media

I’m both heartened and worried by the number of PR and marketing agencies that are offering social media.

I’m heartened, because it means the business world is that much closer to accepting social media as a real form of communication. It means they know it’s going to be around for the long haul.

I’m worried, because a lot of these agencies don’t even understand it They just threw their new junior account exec at it because she has a Facebook page and they think that means she knows enough to run a large-scale campaign for them.

A lot of social media professionals just come off as snake oil salesmen, like this guy. — Make sure you know your stuff, AND that it works.

Social media is not an entry-level position, people. It’s not something you turn over to the brand new employee who has never even run a traditional campaign. And it’s definitely not something an agency should try to learn on a client’s dime.

NOTE: This is not to say that entry-level people shouldn’t do social or that PR or marketing agencies shouldn’t get into it at all They absolutely should. But, your experience needs to be more than resuscitating the nearly-dead Twitter account you started six months ago with the “Still trying to figure this twitter thing out. Does this make me a twit?” tweet.

I’ve seen a number of agencies now that are starting to offer social media as part of their service offerings, but I think they’re out of their element, and are only going to screw it up.. For one thing, their Twitter accounts are less than six months old. The agency accounts have fewer than 500 followers, and the employee accounts are all hovering around 100, and are filled with retweets from the agency account.

That is not social media experience. Not enough to start providing services for clients.

Strong social media experience means running campaigns where you can measure the ROI and show how much money you made. Strong social media experience means having more than 2,000 followers, because you know the ethical way to break past Twitter’s 2,000 following cap. Strong social media experience means you have a blog that’s more than a year old, and it’s filled with new social media knowledge and opinions, because you publish 2 – 5 times per week, not per quarter.

Look, I know how to write a press release, and I know how to pick up the phone and individually pitch journalists and bloggers. (Jason Falls would say that puts me ahead of the game for knowing that.) I even know how to do good TV and radio interviews. But that doesn’t make me a PR expert.

If I wanted to open a PR agency, I could probably do a passable job. I could fool a couple of small clients, and learn on their dime. But I wouldn’t be giving them the best I could be (or, if I was, the best I could be wouldn’t be good enough).

If you’re in PR or marketing, and you want to offer social media to your clients, you need to do a few things before you ever you’re ready to start:

Put together a team of people who are responsible for social media, not just one person. You at least need someone who can write and someone who knows how to read analytics and research. You also need one person who will be responsible for it all. This is not a time for committees and democracy. You need a social media account executive to take charge.
Understand that social media is as much about sales and customer service as it is about marketing and PR. If you’re going to manage social media for a client, you need someone who can sell and deal with problems.
You need to invest heavily in the ongoing education of your social media team. Require them to read industry blogs, read or listen to social media books, attend social media networking meetings, and pay for any learning they can get their hands on. I met an advertising agency that pays its staff to read books and give book reports to the rest of the agency at a monthly meeting. They pay $25 per book read (they even have a copy of Branding Yourself (affiliate link) in their library).
Send your social media team to at least one conference a year, if not two or three. Better yet, have them learn enough so they can present at those conferences. The great thing about being a presenter is you have to know more than your audience, which means they have to stay on the cutting edge.

If you’re going to do social media, do it right. You can’t sign up for a new Facebook account and pronounce yourself a social media consultant any more than you can record a video on your mobile phone and call yourself a video production house. Take the time to learn as much as you can before you offer it. Don’t feel like you have to rush. There are plenty of clients available, and they’ll still be there in a year or two when today’s agencies are being fired by their clients for bad social media execution.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: Inky (Flickr)

March 15, 2011 By Erik Deckers

Three Secrets to Make Your Video Go Viral – A Warning to Corporations

I’ve been digging into a lot of social media case studies lately, especially those that involve a little guy going up against a large corporation and winning the battle of public sentiment. A lot of these studies involve videos, and I think I’ve figured out the secrets to why they’re going viral, and why large companies need to watch out for these situations.

One of the most memorable videos is Dave Carroll’s “United Breaks Guitars,” which he released after United Airlines mishandled his $3,000 Taylor guitar. Carroll released a song and video about his efforts in filing a claim against United and all the hoops he jumped through for a year before anyone would even listen to him.

Ten million views and three videos later, Dave not only got his satisfaction from United, but Taylor guitars gave him two new guitars. His efforts also netted enough negative press against United to give an entire PR department heart failure.

Other videos have had similar success getting the attention of the corporate giants, and getting them to take notice and fix their problem. The same is true with blogs, tweets, and other times people have gotten punked by . And I’ve identified a few things they have in common.

Viral videos are not straightforward rants. There needs to be an unusual hook, or something that makes it different/better than someone staring at the camera and talking about their complaint or issue. That’s why videos that involve music or acting gain a lot more traction than that talking head video you wanted to do.
Viral videos include something humorous. Dave Carroll’s video was musical and funny. Other complaint videos are also funny, or have a humorous element to them. People love to be entertained, and anything that’s humorous will gain more attention than something that’s serious. (Of course, this doesn’t work about serious issues — just ask Groupon — so choose your humor carefully. And if you have to resort to humor that is guaranteed to offend part of your audience, don’t use it. You don’t want your audience hating you.)
Viral complaint videos are always about David going up against Goliath. This is the big secret. I have yet to see a viral complaint video about two Davids fighting it out, or two Goliaths duking it out. It’s always the little guy going up against the big guy. Whether it’s Dave Carroll (a real David) fighting against the uncaring, careless United Airlines, or Dooce complaining about her Maytag (not a video, but a great example of the little guy fighting the big guy), people always cheer for the little guy. If there’s any indication that the big guy is screwing someone, we’ll watch the video, read the blog post, and retweet the tweet in order to help get the word out about the “epic struggle.”

This last point is what corporations need to beware of. All it takes is one irate customer with some creativity and a Flip camera to make your PR people sweat blood trying to overcome the tens of thousands of views of that video and subsequent complaints, plus any negative press that came about from their video. Dave Carroll’s epic struggle was picked up by the global press, making sure the United name got plenty of mentions in the press.

Even for companies who don’t want to be on social media, they need to at least have a presence so they can monitor customer complaints. They shouldn’t be caught off guard by videos, because they’re already behind the 8-ball when it comes to social media. The little guy is ready to complain about the big guy, and everyone else is ready to support them and carry their torch for them.

March 2, 2011 By Erik Deckers

A Social Media Strategy for Non-Marquee Sports & Athletes

I’ve had the pleasure of getting to know Dan Clarke (@speedydanclarke), an Indy Lights racer from England who lives in Indianapolis, and learning about his struggles this off-season. He’s looking for corporate sponsors so he can race in the upcoming season.

If you don’t know what Indy Lights racing is, then you’re starting to see Dan’s problem. Indy Lights is the developmental racing league for IndyCar — Indianapolis 500 — racing. In a sport with fewer US fans than the NHL, he’s in the minor leagues.

Think of your favorite baseball team. Can you name its AAA minor league affiliate? Can you name their players? Do you know who their best hitter was last year, or their best pitcher?

Now you understand Dan’s problem. He’s looking for sponsors for a sport outside the big three — NFL, NBA, MLB — trying to convince them that the developmental league is a great place for them to be seen.

This is where social media can help. A personal branding campaign, even for athletes, can help build their brand, find new fans, and hopefully, bring in the big sponsors. It doesn’t matter if you’re an IndyLights driver, a minor league baseball player, or even the veteran right guard for the New Orleans Saints. If people don’t know who you are, they’re not going to care, and you’re going to have a tough time getting them to notice you. But by doing some basic personal branding, you can use that network to bring in new opportunities that contribute to your total success.

Start with Twitter

Twitter is one of the easiest places to start. This is where you can immediately see your fan base (# of followers), interact with them, and even measure the impact you’re having. Turn followers into fans, turn fans into evangelists. And as more people follow you, demonstrate to potential sponsors that you carry a lot of weight with your network.

Most athletes ignore their fan base on Twitter, choosing instead to communicate with each other publicly about private issues. For example, most IndyCar drivers have only a few thousand followers and only follow a few dozen people. Helio Castroneves, one of the most famous drivers in the world today, only has 31,000 followers, Ryan Briscoe has 8,600+, and Penske Racing (“one of the most successful teams in sports history with 330 race wins”) has 9,900 followers. To put that in perspective, I have 7,200 followers, I write blogs for a living, and the last thing I won was “Best Comedy Script” in a theater script competition in 2005.

If you don’t follow people, they won’t follow you. When you’re in a small-market sport, you can’t afford to be picky about who you follow. If you’re worried about privacy, don’t tweet your personal life. If you’re worried about managing a large Twitter network, get TweetDeck and use Twitter lists. But don’t make yourself seem unapproachable. Twitter is the one place you can interact with fans and still keep them at arm’s length.

Tip: Use Klout or Twitalyzer to measure the influence you have. Show sponsors that a positive word from you can influence buying behavior among your fans.

Create a blog

The blog is really the hub of your personal branding campaign. The point of being on those networks is to drive traffic to your blog; the point of your blog is to get people to join you on the other networks.

Visual diagram of a social media campaign, with blogging at the center — Your personal branding campaign is a wheel, with the blog at the center.

A blog is a place where you can share a behind-the-scenes look at what you’re doing. Share your exploits on and off the field/court/track, post photos, post videos, and tell stories. Fans love feeling like they’re connecting with their favorite athlete and learning stuff the casual observer or fair-weather fan doesn’t know. This is why celebrity news is so popular. People get to learn something about their favorite stars. But since small-market athletes don’t get the rave coverage that the Peyton Mannings and LeBron James of the world, you have to make your own news.

Blogs are becoming more important and popular among the PR crowd, especially crisis communicators, because they avoid the whole filter of mainstream media. For athletes, this avoids the filter of the sports media, which only gives a scant amount of attention to your sport anyway, and even then, only to the victories of the marquee stars and screwups of everyone else.

Tip: Use Google Analytics or Yahoo Analytics to measure web traffic. Demonstrate to sponsors that you 1) can get traffic to your blog, and 2) can send that traffic to sponsors’ websites.

Social Media PR

Adopt a strategy of sharing with other bloggers in your sport. Even though I’m not a big open wheel racing blogger (I’ll get to blog from the media center of the Indy 500 for the 3rd year running, but won’t be going to any other races), I can name at least five other race bloggers who all have a decent readership. And they’ll gladly share some digital ink with anyone from the sport who will talk to them.

So, talk to them. Tell them stories, give them exclusive news, and grant interviews. In short, treat them like real journalists, and they’ll pay you back with space, exposure, and kindness. Let a few bloggers break the news about your new team, your plans for the year, or even your struggles. They’ll become your fans, and tell their fans all about you, which will make them your fans too.

I’ve been listening to Wall Street Journal sports writer Stefan Fatsis‘ book, A Few Seconds of Panic (affiliate link), about his weeks spent in training camp with the Denver Broncos as a kicker. While I have never been a Denver Bronco’s fan, Fatsis’ look at the danger and drudgery of training camp and football has me looking at the Broncos in a whole new way, and I may have to cheer for them a few times this year (something I would never have done until this week). Can you find bloggers to do that for you? What about bloggers outside the sport? When less than 1% of the country knows who you are or what you do, non-industry bloggers are a rich, untapped vein. (Just don’t blanket every blogger out there. You’ll be labeled a PR spammer.)

Tip: Let other bloggers tell your story. If they make it compelling enough, they’ll win your fans for you. If you connect solidly with 10 bloggers and they each have 1,000 readers, you’ll reach 10,000 people. Now, compare that to the effort you would need to put out to reach 10,000 people yourself.

Build a Facebook Brand Page

You may already have a Facebook page, but that should be kept private. Try not to connect with your fans on your personal Facebook profile, since that’s where you’re also connecting with family and friends. Instead, create a Brand Page, and connect with people there.

However, it’s crucial that you actually use this page regularly; don’t ignore it. Promote your blog posts there. Post status updates when you publish your tweets (but don’t feed your Twitter stream into Facebook; it’s annoying. Just rewrite them to be more Facebook friendly.)

Tip: Republish your videos and photos to your Facebook page too. Ask your fans to share them with your friends. It’s a well-known adage in social media circles that we consumers trust recommendations by our friends. Let your fans evangelize to their friends about you.

There are a whole lot of other strategies I could recommend — posting videos to YouTube and photos to Picasa/Flickr — but that’s for another post. Use these strategies as a place to start and start building your personal branding campaign as a way to get sponsors, build name recognition among fans, and add new fans.

Do you have any strategy suggestions? Anything you’ve done as an athlete, or anything you wish an athlete would do? Share your wisdom in the comments section and let’s learn from each other.

Photo credit: Just_Bryan (Flickr)

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