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Content Marketing Versus SEO: Epic Rap Battles of Geekery

Let’s be honest, your customers think about you as often as you think about your own vendors.

Not at all.

You are not the first thing on your customers’ minds when they wake up in the morning, you’re not the last thing they think about when they go to bed, and you didn’t pop up anywhere in between either.

Your customers have a job to do, and they’re focused on getting it done. And until that thing you sell breaks or runs out, they don’t give you a second thought.

Which means, all your work and worry about being a thought leader in your industry, and writing blog posts that they’ll love and read aloud during departmental meetings before they’re posted on the break room fridge has all been for naught.

“But, but. . . the guy who wrote that book said we should do that. He said people were craving my content!”

Okay, yeah, I said that. But did you think about me at all until just now?

Let’s try this again: how much did you think about your middle-of-the-road vendor? Not the person who sells you your raw materials — the coffee for the coffee shop, or the #10 envelopes for the direct mail company — but the person who does the stuff you don’t think about until the bill comes in the mail?

Do you really think about your floor mats at the front door of your coffee shop? Do you yearn to read a 300th blog post on best accounting practices for direct marketing companies?

So why should your customers care about you?

They don’t. And you should stop caring about them. Stop writing for them. Stop trying to impress them. They’re the pretty girl from 5th grade who said you were best friends, but you had to be secret best friends.

They aren’t the ones you should be writing for.

You need to focus on the searchers. The people who are cruising Google and Bing trying to find a solution to their problems. Those are the people who have been coming to your website.

Don’t believe me? Check your Google Analytics, and see what percentage of returning visitors you have to your website. If it’s more than 50%, I’ll buy you lunch.

Everyone else, the remaining 85 – 90% (come on, who are we kidding?) are new visitors. They came there because they found you on one of the search engines, or they saw your blog post on Twitter, or a friend forwarded it to them on LinkedIn or Facebook.

That’s who you need to impress. They’re not your customers, but if you play your cards right, they could be.

If these people came from search engine traffic, what the hell are they searching for?! I write jokes about boogers and the Oxford comma!

Content Marketing + SEO = Big Dreamy Marketing Love

There’s been a big Rock ‘Em Sock ‘Em Robots argument in the online marketing world about which is more important, content marketing or SEO.

(It’s content marketing, but I say that with an asterisk.)

The debate comes down to this:

SEO pros: If it wasn’t for us, no one would know how to find you.
Content marketers: Oh yeah? If it wasn’t for us, you wouldn’t have anything decent to optimize. Not that that’s stopped you before.
SEO pros: Jerk!
Content marketers: Fartface!

Clearly — because I hate seeing the grown-ups fight — one is going to always beget the other, like a snake eating its tail. You can’t have SEO without content, but no one is going to find your content without SEO.

(Here’s the asterisk)* If I had to choose, I would always choose content, because you at least have a chance of people stumbling upon it. My No Bullshit Social Media co-author Jason Falls did not optimize any of his content until last spring, and still managed to garner as many as 30,000 site visitors per month, by writing good stuff. Compare that to a Midwest SEO pro we know who could barely crack 10,000. He also frequently has 50%+ returning visitors, and yes, I already bought him lunch.

So What Does That Mean For My Content Marketing?

It means write for search, but write well. It means produce your absolute best work, and then make sure people can find it.

The problem with an SEO-only strategy is that while it brings in visitors, none of them stick around and buy anything, because the content is crap.

That means, flex those writing muscles, and be a content superstar. Write the best content you can. Mold history, shape the world, change lives with your very words. As your analytics showed you, you’ve got one shot at impressing your visitors. Just because they showed up doesn’t guarantee they’ll be back. So give them your A material, and hope it’s enough to get them into your sales funnel, so you can turn them into regular paying customers, or get them to join the small percentage of people who read all of your content (and are not your mother).

So they can forget all about you too, until that thing you sell breaks or runs out.

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Google’s Search Results Don’t Paint an Accurate Picture

You can’t trust your Google search results. They’re biased, and they don’t reflect the true reality of what everyone else sees.

“But Google’s, well, Google! It’s the biggest search engine in all the world! What do you mean, we can’t trust it?”

You can’t trust Google’s results, because it’s trying to be so helpful and useful to you.

Let’s say you need to find someone to build a deck for your house. You go to Google, and do a search for “deck builder.” The results that pop up will be all kinds of deck builders within a 10 – 20 mile radius of where you happen to be sitting at that moment. That’s because Google can tell where you are. And if you’re logged in to your Gmail or YouTube account at the same time, Google even knows who you’re connected to.

That means the results you see are based on your location and who Google thinks you’ll want to talk to. It will even show you a little map of all the deck builders in relation to where you’re sitting.

This is a useful little feature that Google has, because they figure you want to see the deck builders who are closest to you, and not the ones who have the best optimized website but are 1,000 miles away.

Want to See the Real Results?

But what if you want to get a more accurate picture about what Google “really” ranks as #1? Maybe you’re doing a national search for some company or manufacturer, and you’re not as concerned about whether they’re 10 miles away.

For this, you would do an anonymous search, where Google doesn’t know it’s you. On your web browser, open an Incognito or Private browsing session (look in the File menu). That turns off all cookies and identifiers so Google and every other website doesn’t know who you are and won’t track you. Now do the same search.

You should see some different results. In fact, depending on your search terms and your location, you’ll see some wildly different results.

That’s because Google doesn’t know a thing about you. They’re showing results that anyone who’s not signed in to Google would see. They’re as close to objective, unbiased results as you’re going to get. But even then, Google is trying to figure out where you are, so it can try to give you the results you would most likely want.

Do that deck builder search in an Incognito search, and chances are, you’ll still see the local results, but the rankings will be different. Some pages will drop and other pages will appear, but they may still be locally-focused.

Take that one step further: Do the same search while you’re sitting in a hotel room on a business trip, and Google won’t show you deck builders in your area. They’ll show you deck builders within 20 miles of your hotel room. (Google knows where you are, based on your IP address, which it can pinpoint to your physical location.)

Again, that’s because Google wants to be as helpful as possible. They want to show you the results closest to you, and the results all your Google+ friends have shared or created themselves.

Why This Is Bad for Businesses

This creates a serious problem for businesses who do this to check their Google search rank. The first thing an eager marketer will do is search for their best keywords to see where their own website ranks.

And, because Google is so helpful and kind, it figures, “A-ha, Shelly wants to see her website. Let’s show it to her!” and places her little website at the top of the search results page, where it outranks giant mega-companies who have been doing this for years.

“WE WON GOOGLE!” Shelly hollers at the top of her lungs, running around the office, high-fiving everyone.

Then, because she’s eager to show her husband how awesome she and her web team have been, she makes the 30 mile commute home, pops open his laptop, and does the same search only to find that in a few short hours, her company website has dropped from 1st to 87th.

It only gets worse when she goes back to work, checks again, and sees she’s winning Google once more.

You’re Not Really First

This is a problem for anyone who relies on Google search results to see how their search engine optimization and website design are performing. They get lulled into a false sense of security by Google’s personalized results, and slack off their SEO. And without realizing it, they slip lower and lower in the real, objective results, disappearing from everyone’s view except for their own.

If you want to get a real idea of how well you’re doing, you need a Google rank checker like WebCEO, which will check the actual rankings and tell you where you reallyrank for your chosen keywords.

This is true whether you’re doing the searches for your company, or even your own name (very handy for a job search, because it tells you what the recruiters and hiring managers will see).

In its efforts to be as helpful as possible, Google has inadvertently tricked us and lulled us into a false sense of success, which creates problems for us that we’re not even aware of.

But rather than rest on your laurels, you need to keep track of how things are really going for you. Use a rank checking website like WebCEO, and run a report at least once a month. Then, focus on new SEO techniques — a regular blog, social media promotion, submitting blog posts to Google+ — that can help move you up in the actual rankings.

Ultimately, you may end up getting your personalized search and actual search rankings to match up.

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It’s Not Dead, It’s Pining for the Fjords: The State of SEO Today

SEO pros all had to stop on a dime and pivot after Google’s algorithm updates, abandoning all the old SEO tactics, and refocus on new, acceptable practices instead.

They may have acted too hastily.

We heard from a partner recently that a joint client we used to work with is seeing a decrease in their search rankings after we stopped doing the “old-school” SEO tactics for them (since when did 2010 become old school?!).

Their Google rankings have dropped because the posts didn’t properly use keywords in the headline and body copy.

We weren’t doing anything special. No keyword stuffing, no black hat trickery, nothing. We had been using keywords the way we were supposed to all along — mention them once in the headline, a few times in the body copy, once in the tags — but once we stopped doing it, everything headed south.

What this tells us is that old-school SEO is not actually dead. It’s just different.

It’s pining for the fjords.

Google still needs us to tell them what our blog posts are about. It operates just like a library’s catalog service: if the library doesn’t tell the database what a book is called, who wrote it, or what the subject matter is, you’ll never find it in the library.

Imagine walking into a library filled with books without covers and title pages. You have no idea what the books are about, there’s no rhyme or reason to the organization, and the only way you can know what’s what is if a friend tells you where to find the book you want.

That’s Google without basic SEO practices. All you’re doing by following on page SEO is slapping a cover on the book, telling the library who wrote it and what it’s called, and letting them organize it the way they see fit.

Now, compare that to the millions of web pages that never followed the SEO basics, or worse, the companies that no longer follow the SEO basics. If you continue to use the SEO basics, you’re going to outperform these other pages just by taking 30 seconds and filling out three fields on your copy of WordPress SEO by Yoast

So, while a lot of so-called SEO “pros” like to jump on the “SEO is so OVER!” bandwagon and look down their noses at traditional SEO practices as useless, don’t be so quick to abandon them. We’re seeing evidence with several of our clients that these are still helping Google understand what their pages are about.

The tactics aren’t boosting search rankings, and you can’t rank higher because you use SEO “better.” But old-school SEO is still serving a very utilitarian purpose. Don’t give them up just yet.

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Bad Idea: Companies Quit Blogging to Go With Facebook

The number of companies that maintain blogs dropped by nearly 25% from 2010 to 2011.

That’s not a very smart move.

But it’s a growing trend. According to an article in USA Today, more companies quit blogging, go with Facebook instead, the percentage of companies on Inc. magazine’s fastest growing 500 dropped from 50% in 2010 to 37% in 2011. And only 23% of Fortune 500 companies had a blog in 2011.

Dr. Nora Ganim Barnes, the UMass Dartmouth professor who wrote the report, and world-class social media academic, told USA Today that blogging may not be the panacea that businesses thought it would be.

“Blogging requires more investment. You need content regularly. And you need to think about the risk of blogging, accepting comments, liability issues, defamation,” she said.

The problem is, the companies are taking their energy and efforts to Facebook instead. That’s not a dumb strategy. After all, at 800 million+ users, you have to fish where the fish are. And there’s a whole lot of fish on Facebook. [Read more…] about Bad Idea: Companies Quit Blogging to Go With Facebook

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Hooray/Dammit, I’ve Been Plagiarized: What to Do When You’ve Been Ripped Off

Yesterday, I discussed how to find out if you’ve been plagiarized, or at least had your stuff used without permission, but with your byline intact.

When that happens, it’s not uncommon to feel both flattered and angry at the same time. Jason Offutt called the feeling “flangry.” On the one hand, you’re pissed that your stuff was stolen. On the other, you’re flattered that it was good enough to steal.

Flangry: adj. The combination of being flattered and angry, after finding some jackwagon stole your work and passed it off as their own.

Regardless of how you feel, it was wrong of the other person to take it, and you have rights. Here are the steps to take if you’ve been stolen from, especially if they removed your byline, and tried to pass it off as their own.

(Remember, plagiarism is when someone passes your work off as their own; copyright violations are when they use your work without permission, but may leave your name intact.)

1) Immediately create a PDF or screenshot of the page.

On a Mac, select Print, and then set the output to be a PDF instead of a printed page. On Windows, if this option isn’t available, download CutePDF and output the page to a PDF. Next, save an html copy of the page. And if you have it, save it to Evernote. If you’re a designer or photographer, and one of your images is being used, take a screenshot. You need to do this, because as soon as the plagiarist gets a hint of what’s going on, all stolen content will disappear, and you’ll want proof of what happened.

If they have already removed the content, do a search for the original phrase that brought you there, and then hover over the Google results. A preview window should pop up in the side bar, as well as the word Cached. Click Cached, and you’ll see the older version of what Google has in their index. Print that to a PDF or take a screenshot.

2) Start researching their other content.

The only reason I heard about the two instances where I had been ripped off this month is because the person who first found he had been ripped off that that other stuff might be stolen too. In both cases, they researched all available columns they could find and discovered the original authors. They also saved copies of every stolen piece they found, as per #1.

3) Contact other victims.

If you find that other writers have been stolen from, contact them and let them know what’s going on. You can do it as a group email, or you can do it as a one-to-one email. Explain the situation clearly and without a lot of preamble, but recognize that some writers may ignore your email. One author in this most recent case of plagiarism thought the initial email was spam, so he ignored it. It wasn’t until he got a call from a reporter for a newspaper story that he realized it was real.

4) Present a unified plan of action, and adopt the role as leader.

This may seem a bit unusual, but it’s important if you discover that several people have been stolen from. If you’re the only victim, then you need to lay out a plan of action before you do anything. If there’s more than one of you, there should be one point of contact between the publisher and/or editor, and the group whose work was stolen. If the editor is being bombarded by 5 or 10 different people, then they may be less likely to be helpful. Be patient and cooperative, and the publisher is more likely to help you.

In the Jon Flatland situation, one of the writers went off-script and contacted the plagiarist directly. As a result, Flatland realized he’d been caught, and tendered his resignation via email admitting to a single act of theft, before his publisher ever got to the office. As a result, we (and the publisher) missed out on the chance to hear the plagiarist’s excuses, get an apology, and to royally ream the guy out.

This also means you need to hold off on putting the word out on social media and your own blogs until you’ve gotten some answers from the publisher. Trust me, this is so heinous a crime that a media publisher will drop everything to deal with it, because they know they’re facing some serious problems. You shouldn’t have to wait that long. Be patient, contact the publisher, and start writing your summary of the situation for your blog. Publish it when you get a final resolution from the publisher or editor.

5) Don’t start screaming about lawyers.

Chances are, if your stuff was stolen by someone in the traditional media, they have a boss and/or peers who all know it’s wrong. Journalists are trained not to steal. It’s the number one sin they could commit, so there are mechanisms in traditional media settings to bring them to justice. Instead, rat them out to their bosses, and they’ll take care of the rest. Ask to be updated on a regular basis, and pass that information on to your fellow victims. Chances are, the publisher will recognize the legal ramifications of someone on their staff stealing their stuff, and they will be eager to make everything right, just so you won’t sue them.

Instead, be patient, and wait for nature to take its course. If cooperation from the publisher is not forthcoming, or they refuse to cooperate, that’s when you pull out the big guns. Get a lawyer to write a nasty letter for you, and see what happens.

6) Use takedown notices and invoices for one-person operations.

Occasionally you’ll see your stuff used in someone else’s one-person operation. Whether they swiped your stuff without attribution, or your find it with your name and website included, there are times you need to defend your property and your copyright.

  • If they included your byline, ask them to take it down by including what it would cost to normally run your piece. Most people will comply if they think you’re going to charge them $150 just to run a single piece they copy-pasted; more if they took more than one piece.
  • On the other hand, there is some benefit to having a link out there that leads back to your website. If the site is not a spammy site, or it links to a lot of unrelated garbage, leave it up. You’re getting a little SEO (search engine optimization) juice out of it.
  • If they stole your stuff outright, let them know that you know. Give them 48 hours to remove it fully. If they don’t comply, get a lawyer to send a letter. Be sure to save a copy of that letter so you can use it later for future instances. (Get the lawyer’s permission to reuse it, of course!)
  • Also send a note to their ISP and/or web host. Let them know that one of their customers has posted unauthorized, copyrighted material on their site. Include the name, site name, and exact URL of the material, as well as URLs or copies of your original material. While SOPA may have died, most ISPs are still concerned about hosting stolen material, and will help the content owner. If they don’t, get the lawyer to write you another letter.

7) Suing for this stuff is hard

While you may think that a lawsuit for major theft is a good idea, keep in mind that it’s expensive and very difficult. And in most cases, it’s going after the wrong person. While the publisher is often responsible for the content of the newspaper, it’s the writer who did all the stealing, and tricked the publisher. You can sue the publisher, but they’re usually on your side (at least insofar as they don’t want to get sued and will cooperate with you to avoid it). So you’ll look like a real d-bag if you sue someone who tried to help you out.

Plus, there aren’t many lawyers who are willing to take these cases on contingency, so that means you have to come up with a few thousand dollar retainer to hire them. If you’ve only had a couple pieces stolen, it’s not worth it. If you didn’t actually lose anything monetarily or opportunity-wise, it’s not worth it. But if someone ripped off an entire book that went on to become a NY Times best seller and made the author fabulously wealthy — and you can prove your entire manuscript was stolen, because you registered it with the US Copyright Office (also read Wikihow’s “How to Copyright a Book“) — then, by all means, find an attorney and pursue it.

For the most part, people are honest. If they took something without permission, it’s because they don’t have a basic understanding of copyright laws (Tip: Just because you found it on the Internet doesn’t mean it’s free.) If you address it with someone — be polite, at least the first time — they’re probably going to be willing to do as you ask.

But occasionally you’ll find someone who knows it’s wrong, like a trained journalist, and they stole from you anyway. Follow these steps once you , and the action you think you should take. Hopefully you’ll never need it.

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How to Find If You’ve Been Plagiarized

I’ve had my humor columns plagiarized three times in the last 10 years, the last two happening within 25 days of each other. The most recent one happened Monday, and ended with the plagiarist resigning his position as a newspaper publisher 24 hours later.

In the first case, I found out about it myself by doing some basic Google research. The last two, I was emailed because someone else did the same thing, and then did more diligent research, and identified a number of other humor writers who had been stolen from.

If you’re worried about your stuff getting stolen, here are a few things you can do to protect yourself:

1) Google unique phrases and sentences.

The way most people check for plagiarism is to do a Google search for a unique phrase. The lede sentence here, “I’ve had my humor columns plagiarized three times in the last 10 years” is unique — no one has ever used it, in fact — so I would pop something like that in the Google search box.

But, and this is important, you have to put quotes around the entire sentence. This tells Google, “I want to find only instances of these words in this order. If they’re not in this order, don’t serve me the results.” That means sentences that say cooking columns instead of humor columns won’t show up.

Check at least three sentences per piece, just in case one of them was edited. And don’t search for sentences that contain the following:

  • Specific locations: One of my plagiarists changed my city names to his city names so they would be more specific to him.
  • Specific names: Any semi-smart plagiarist is going to know enough to change your spouse’s name to their spouse’s name. Same with kids, pets, and friends.
  • Dates: Unless it’s something historic, don’t search for dates. If you talk about being in college 15 years ago, that will get changed to suit the writer’s personal timeline.

Pick unusual sentences that seem almost innocuous. A string of words that is both unique and unnoticed at the same time. “I snapped my computer lid shut and took a drink” is a safe bet, “”But I’ve never been to Tallahasee!” Gladys shrieked.”

2) Search with Copyscape.com.

I was playing around with Copyscape for a couple of days, and quickly hit my free searches per month limit. They only charge $.05 per search on the Pro plan, so it may be a good purchase if you’re especially worried about being ripped off. It searches all content on a whole web page, rather than unique phrases, and it looks for any matching or near-matching phrases, not just ones you specify.

You can also drop in blocks of text to search for, which is useful if you work with freelance writers or teach high school and college classes.

The same company also has CopySentry.com, which will do regular searches on pages you’ve already written. It does a regularly scheduled search for any possible matches, and emails you the results.

3) Put a copyright statement with your name on every piece

Admittedly, this is like putting a sign on your window that says “please do not steal my TV,” but this may have the desired effect on one or two people. It also gives you a leg to stand on if you ever have to defend it legally. After all, the thief had to remove the copyright statement in order to publish it, so they can’t argue “It was like that when I found it.”

Two caveats about plagiarism

1) It’s not plagiarism if your name is still on it. If you find someone has lifted your stuff and left your name intact, that may be a copyright violation, but it’s not plagiarism. You’re still getting credit for your work.
2) You can’t steal an idea. Someone else may have — and probably has had — an idea on whatever it is you wrote about. If you’re talking about “five ways to rock your next presentation,” it’s been done. If you’re writing about “paintings you must see before you die,” it’s been done. In fact, any idea you had has already been done. Unless you invented something that has never been done before, you’re going to have a tough time proving that you had your idea first. If this is the case, speak to an Intellectual Property attorney.

Once you’ve found out your stuff has been lifted, your first instinct may be to go on the warpath and hammer the thief like the fist of an angry god. Hold that thought. Tomorrow, I’ll talk about what steps to take if you find you have had your stuff stolen. (Preview: It’s not to immediately confront the thief. There’s some work involved.)

Photo credit: jamesmorton (Flickr, Creative Commons)