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Tools Don’t Make The Expert, Knowledge Does

Chris Brogan said something in his Hemingway’s Pencils post last week that really hit my hot button:

No one ever asked Hemingway which pencils he used to write his books. The tools aren’t the thing. The effort and the content and the promotion and the connection and the networking and the building value are the thing.

This is an important distinction as people still equate the knowledge and experience of using social media tools with the quality of the work someone does, and whether they can call themselves a social media expert.

I have used Moleskine notebooks and Pilot G-2 pens for over six or seven years. I have used computers to write since 1986. I have gone through hundreds of legal pads. But none of this makes me a good writer. Knowing the best words to use to convey an idea, knowing how to construct sentences for maximum impact, knowing how to string ideas together, knowing how to tell a story. Those are the things that make me a good writer.

However, to listen to some of the “no social media experts” crowd, it’s the amount of time that I have used my writing tools that make me a good writer. And to hear their argument, I lose my expertise each time I switch to a different writing tool. Switch from pen to computer? Start all over, your pen writing knowledge is useless.

The point is that it doesn’t matter how long I have used a tool, it’s what I do with those tools that make me an expert. It’s not how long I have owned a particular pen, or if I switch to a different brand of notebook (as if). It’s the knowledge and experience that I bring to my writing that does it.

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My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available for pre-order on Amazon.com. I wrote it with my good friend, Kyle Lacy, who I also helped write Twitter Marketing For Dummies (another affiliate link).

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Finding a Working Definition of Ghost Blogging

With all of the controversy that seems to swirl around the acceptability of ghost blogging, I realized we weren’t really arguing about the same thing. The acceptance seemed to be based on their definition of the term.

Is it writing a blog post with the full input approval of a client? Or is it writing a post that doesn’t have any input, but does have approval? As I read descriptions and arguments by Jason Falls, Lindsay Manfredi, and other blogging luminaries, I realized it was the definition that was the problem.

So we created a short little survey to figure out what the most widely understood definition of ghost blogging to be. Survey respondents were given 5 different options of what ghost blogging might entail, and then asked to rate them on a 5 point scale (1 = strongly disagree; 5 = strongly agree). These are the results out of 51 responses, out of a 5 point scale*:

  1. CLIENT writes a post, YOU proofread, edit, and publish under CLIENT’S name: 4 people disagreed or strongly disagreed (7.9%), but 43 people agreed or strongly agreed (84.3%). Rating: 4.41/5
  2. Interview CLIENT and write a post based on their answers. CLIENT approves before article is posted. 1 person strongly disagreed (2%), 47 agreed or strongly agreed 92.2%). Rating: 4.49/5
  3. Write a post for CLIENT using their ideas and past statements. CLIENT approves. 4 people disagreed 7.8%), 44 people agreed or strongly agreed (86.3%). Rating: 4.29/5
  4. Write a post on behalf of CLIENT, using their ideas and past statements. CLIENT does NOT approve post. 31 people scored SD or D (62%), while only 15 people scored A or SA (30%). Rating: 2.5/5
  5. Write a post for CLIENT, using YOUR ideas. CLIENT does NOT approve post. 40 people scored SD or D (78.4%), 8 people scored A or SA (15.7%). Rating: 1.86/5

(*These numbers won’t add up to 51 in this description, because I left the “neither agree nor disagree” out of this text for simplicity and brevity. The actual numbers are at the bottom of this post.)

From these results, we can infer a few basic ideas about ghost blogging’s acceptability:

  • Ghost blogging is acceptable to most people as long as the client approves the posts before they are published. In fact, this was the most important factor in deciding whether ghost blogging is appropriate or not.
  • Ghost blogging is acceptable, as long as the client has input (#2), or at the very least, the ideas used have been addressed in the past (#3). Option #2 is akin to a copywriter sitting down with a client, and synthesizing the client’s thoughts and ideas into a piece of text. Option #3 is similar to a presidential speechwriter who is already familiar with the president’s stance on certain topics, and can write about them with authority.
  • At least 8 people thought it was acceptable to essentially put words in the client’s mouth without their knowledge. Personally, I can’t think of any instance where this would be acceptable, in business or government, let alone blogging. Even when I was writing speeches for the Indiana State Health Commissioner, everything had to follow her vision. Her administrative may have assigned the speech or project, but I had to know the Commissioner’s stand on the issues.
  • Conversely, 4 people thought it is wrong to even proofread and edit a client’s writings, and then post it on the client’s website on their behalf. While I’m a little worried that nearly 16% of the respondents thought it’s okay to pose as a client without the client’s knowledge, I can only wonder at how rigid the beliefs are of the people who are opposed to editing and then copying, pasting, and clicking “Publish.” It also worries me what they would think if they knew I had four editors poring over my book before the publishers printed it for me.

Because the first three options all scored above a 4.4, I can conclude that most people will accept the idea that ghost bloggers need the client’s input and approval before a post gets published. Anything that does not have at least the client’s approval crosses the line of acceptability, and anything that has both input and approval.

So, that is our baseline for acceptable ghost blogging. The next step is to find out how strongly people feel about it, and see if we can get a bigger group to respond. More on that later.

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Social Media Makes Us Citizen Journalists

Social media doesn’t just make us consumers of news, it makes us part of the news.

We’re no longer relying on the mainstream media to inform us. In many cases, we’re reporting it ourselves, or at the very least, spreading it beyond the traditional media’s original reach. I can’t count the number of stories I heard about on Twitter, Facebook, or a friend asking me, “hey, did you just hear about __________?”

In some cases, it’s just a link that points back to a story in an online newspaper. It could be a tweet from @IndyStar, it could be a retweet of a story in another part of the world, or it could even be a blogger reporting on news with national ramifications that is still only making ripples in their local media.

My point is we are starting to create our own media. While the mainstream media may sneer and look down their noses at bloggers as citizen journalists, the fact is they are coming up with some interesting stories, often breaking the news before the professionals.

In fact, the Associated Press has gone so far as to not only acknowledged the existence of bloggers, but will even now cite them as a source.

“We should provide attribution whether the other organization is a newspaper, website, broadcaster or blog; whether or not it’s U.S. based; and whether or not it’s an AP member or subscriber,” said the Associated Press’ September 1 online press release.

In other words, they may not like it, but they have to follow their own rules about us.

This is just one more indication that citizen journalists are becoming more important to informing our communities and discussing the things the professionals don’t. This is also one more reason why citizen journalists need to act like real journalists, and not the half-assed rabble rousers they assume us to be.

Want more proof that citizen journalism is continuing to grow? There are a growing number of sites that aggregate our citizen journalist news for us, so we can read more stories about our favorite topics in one location.

  • Newsvine: Community driven news. They reprint wire content, and some members have their own blogs. This one has all the same sections as a traditional newspaper.
  • NowPublic: A citizen journalist network where users do their own reporting, upload videos and audio.
  • The American Reporter: The Internet’s first original content alternative daily newspaper. They publish news from journalists and citizen journalists from around the world. They were the first to break the story about the A.A. Milne estate suing Disney for royalties of Winnie the Pooh. (Disclosure: I have been AR’s humor columnist since 1997.)
  • SB Nation: A collection of sports news, blogs, and scores. It’s done in conjunction with Yahoo Sports, but also a collection of 278 sports blogs from around the country. It’s easy to see a single network — ESPN, Sports Illustrated — covering sports this thoroughly, but SB Nation is able to put it together for a fraction of the cost.
  • Autospies: A collection of automotive news organized by and for automotive enthusiasts. If you are an automotive professional, you may hear breaking news here before you get it in your other industry publications.
  • Tip’d: A finance, investing, and business site that works like Digg. You read a story, “tip” it, and then discuss it.

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10 Blog Writing Lessons Learned from Authors, part 2

Yesterday, we covered the first half of 10 Blog Writing Lessons Learned from Authors. Here are the next 5 lessons I have learned from some of my favorite book authors.

6) Not everything is going to be a hit — Joseph Heller. Heller wrote 7 novels, and 6 of them sucked were not critical or commercial successes His very first one, Catch-22, is considered one of the best books of the 20th century, and is my 3rd favorite book. It was hysterical, absurd, and filled with enough satire to make George Carlin weep with envy. The rest didn’t do so well, but he kept writing. He wrote 3 plays, a series of short stories, and 3 screenplays, all of which had some success, but never reached the pinnacle of Catch-22.
Still, Heller didn’t go all J.D. Salinger on the literary world. He kept trying and plugging away. You’re not going to hit a homer with every post you write, so don’t give up. (But hopefully you’ll have a better success ratio than 14%.)

7) Piss people off — Anthony Bourdain — The Nasty Bits. Anthony Bourdain is great at pissing people off. He will unleash his ideas and his venom on anyone who gets under his skin. I just finished reading The Nasty Bits, and he has a go at everyone from fast food burger joints to fat people on airplanes to pretentious food snobs like Woody Harrelson, who will only ever eat raw fruits and vegetables, no matter where in the world he is who it inconveniences, or which restaurant owner he insults. Bourdain doesn’t pull any punches, and is willing to put even his more acerbic views in writing. You should too. (And don’t be a such a raw food jerk, Woody.)

8) Know the grammar rules. . . so you can ignore them — Elmore Leonard. Someone once told me “you can’t start your sentences with ‘and.'” I pointed out that things had changed since she was in 5th grade English — like the invention of the printing press — and that people have been starting sentences with “and” for a few decades. And since I was the professional writer, I ignored her. I have since found this quote by Elmore Leonard, and keep it in my notebook for future encounters: “(I)f proper usage gets in the way, it may have to go. I can’t allow what we learned in English composition to disrupt the sound and rhythm of the narrative.”

9) You have to go to where the action is — Ernie Pyle. Pyle died doing what he loved: writing. He was a correspondent for the Scripps Howard newspaper from 1935 – 1945, when he died in combat. Pyle actually won the Pulitzer in 1944 for his work, and became the patron saint of newspaper columnists and the National Society for Newspaper Columnists(I was a member for a couple years). But the only way he could have done all this was by being where the action was. You don’t have to put yourself into dangerous combat situations to write your blog, but you do have to get out from behind your computer, and see the things you’re writing about. When you use photos, use your photos. When you write about places around the globe, write about your visits. It’s one thing to write about things you’ve found on the web, but try getting out in the world and see what inspiration you can get out there.

I once asked Dave Barry to read some of my humor columns. He sent me this photo instead.

10) Humor makes you memorable — Dave Barry. It’s the humor writers, not the political columnists who are the most remembered by their readers. I know people who still remember Dave Barry’s piece on the Lawn Rangers precision lawn mowing team or the time he played a corpse in the Eugene (Oregon) Opera’s production of Gianni Schicchi. No one remembers the piece David Broder wrote for the Washington Post about the guy who did the thing at the place. They remember things that are funny. So, if you can pull it off, use humor in your posts. If you can’t, avoid it, because otherwise people will remember you, and not in a good way.

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10 Blog Writing Lessons Learned from Authors, part 1

I have a few favorite authors that I turn to again and again. Authors whose books I kept when I got rid of 600 other books over a two week period. And while most of my bibliophile friends 1) can’t imagine doing that, and 2) are wondering why I didn’t call them first, I’ve enjoyed being free of most of my old and unread books.

But I’ve kept these authors’ books because I learned something from them. A lot of these writers, and one singer, have imparted lessons to me, either through their writings or their interviews. So here are 10 lessons I have learned from 9 of my most favoritest authors (and 1 singer).

1) Pictures speak volumes — Kurt Vonnegut, Breakfast of Champions. Anyone who ever read Breakfast of Champions will remember the crude, childish drawings he included in his story, including a couple of drawings of people’s anatomy. I’m not suggesting you use these particular drawings, but rather, use pictures and videos to support your point and make your post more interesting to readers. Load your photos into Flickr or Picasa, or use Creative Commons or stock photos, and use them to add a little variety to your posts.

2) String together a series of ledes – Hunter S. Thompson. This is why Hunter S. Thompson was such a powerful writer. In journalism school, students are taught to write one lede (lead, if you must), and then supporting information, and the content gets less important and less interesting the further you go. But Thompson would just string together a bunch of ledes, one after the other — bam, bam, bam!! — and pummel you with them. Then he would calm down a bit before hitting you again with another series of body blows. That’s why he was so exciting to read. That, and all the crazy drug references.

3) Write short sentences — Ernest Hemingway, Big Two-Hearted River. I use this sample a lot in my writing presentations.

Nick was hungry. He did not believe he had ever been hungrier. He opened and emptied a can of pork and beans and a can of spaghetti into the frying pan. “I’ve got a right to eat this kind of stuff, if I’m willing to carry it,” Nick said. His voice sounded strange in the darkening woods. He did not speak again.

I checked this out once on the Flesch-Kincaid reading level, and it came back as a 3rd grade level block of text. Newspapers are written at about a 6th grade reading level, and your blogs should be too. Not because your readers are dumb, but because they have come to expect it. They want short, simple, and easy to understand.

4) Write long, flowing, descriptive sentences — Roger Angell, baseball writer for The New Yorker. Yes, this contradicts my previous point. I’ve been reading Roger Angell for about two years now, and he is quickly becoming one of my favorite writers. His descriptions of baseball games are magical. I can feel like I’m there in the park with him, in 1965, watching a Mets game, or in 1969, watching the Detroit Tigers. His writing flows smoothly, like an expensive new pen on creamy writing paper. There are times your writing will need to be more like Angell’s and less like Hemingway’s.

5) Use metaphors —Tom Waits — Putnam County, Nighthawks at the Diner. I talked before about how Tom Waits uses metaphors to create very powerful writing. His song, Putnam County is rife with metaphors and a couple similes. Take a look at what he says about the morning dawn.

And the impending squint of first light
And it lurked behind a weepin’ marquee in downtown Putnam
Yeah, and it’d be pullin’ up any minute now
Just like a bastard amber Velveeta yellow cab on a rainy corner
And be blowin’ its horn in every window in town

My point is that you should sprinkle metaphors into your writing to create the drama, vivid imagery, and power that will make your writing stand out from everyone else’s.

We’ll cover the 2nd half of this list tomorrow.

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Really? We’re STILL Talking About Ghost Blogging?

What is it with these social media purists and ghost blogging? What exactly do they not understand?

Ghost blogging is a service that is provided by ghost writers. We transcribe interviews from our clients, get their approval for what we’ve written, and we post it to their blogs.

This is no more inauthentic than hiring a social media agency to run your social media campaign, or an ad agency to create your TV commercials. It’s no more inauthentic than private labeling/white labeling a product made by someone else — food companies do it all the time, and no one complains.

My friend, Doug Karr, recently wrote a post about Avinash Kaushik’s rather misinformed statement about “ghost blogging being the antithesis of everything social.”

Doug said:

It’s always interesting when someone with as much authority as Avinash throws out a rule like this. Not only do I disagree with Avinash, I know many, many companies who would disagree as well. Ghostblogging is not the antithesis of everything social… inauthenticity, dishonesty, and insincerity are the antithesis of everything social.

As a professional ghost blogger, I’m sick to death of people who paint ghost bloggers as some sort of moral leper, the used car salesmen of the social media industry. (Oops. There, now you’ve made me offend used car salesmen. Happy now?) These social media purists decry ghost blogging as being less than honest because CEOs of large corporations and small businesses don’t spend 1 – 2 hours a day crafting a single blog post.

“Oh, but if you were serious about it, you’d make the time,” they lilt, wagging their fingers at the slacker CEOs who whine that they’re “tired” after a 14 hour day. “Because social media is all about the conversation and community and the inherent good in other people.”

No it isn’t. Social media in the business world is all about making money. Businesses can’t pay their workers with conversations. You don’t appease shareholders with community. And their vendors don’t want to hear about all the good you’re finding in other people when they ask why you’re 60 days overdue.

If we followed the social media purists’ logic to its logical conclusion, we would not be allowed to use these other ghost-type services:

  • Businesses would have to produce their own ads, commercials, and graphics in-house. They could not hire an outside agency to do it. Or if they did, there would be a big disclaimer on it saying it was produced by that agency.
  • Software companies could not outsource their programming to freelance coders. They should do it all themselves.
  • Celebrities should not hire ghost writers to help with their books. They should be allowed to suck on their own.
  • Politicians would not be allowed to use ghost writers to write their speeches. They would have to mumble and fumble their way through every speech, no matter who they were. Or if they used a ghostwriter, they would have to interrupt their speech every 10 minutes with, “This speech was written by my ghost writer, Jeff Shesol.”

Ghost blogging is the last bastion of any kind of ghosting, where some purist thinks that we shouldn’t be allowed to do it because it’s “inauthentic.”

Do you know what’s inauthentic? Inauthentic is following fewer than 100 people while 25,000 people follow you on Twitter. f you’re in “the conversation” business, don’t you think you should have a conversation? Otherwise, you’re just holding a one-way broadcast with 25,000 people, and are showing that you’re not willing to listen to anyone else. That’s not authentic in the least bit.

Whether the purists like it or not, ghost blogging is going to only get more popular. As companies want to enter the social media marketing realm and realize they can’t, because they just laid off their best writers, they will look for other ways to gain that competitive edge. If they’re going to outsource their web design, their ad creation, and their strategy, why shouldn’t they outsource their writing too?

There are freelance writers in all other parts of business — marketing copy, TV scripts, radio scripts, ad copy, web copy, annual reports, press releases, white papers, grant proposals — so why is blog writing so different from all those other forms of ghost writing?

It isn’t. If you hire someone to write something for you, and you don’t stick their name on it, they’re a ghost writer. I don’t care if it’s marketing, advertising, or grants. They’re a ghost writer. No one is complaining about their inauthenticity or their non-transparency.

So the purists need to get off their high horse, learn how the world works, and accept the fact that ghost writers are skilled writers who are paid to provide a service for other people. And we’re going to be here for a while.