Erik Deckers

About Erik Deckers

Erik Deckers is the President of Pro Blog Service, a content marketing and social media marketing agency He co-authored four social media books, including No Bullshit Social Media with Jason Falls (2011, Que Biz-Tech), and Branding Yourself with Kyle Lacy (3rd ed., 2017, Que Biz-Tech), and The Owned Media Doctrine (2013, Archway Publishing). Erik has written a weekly newspaper humor column for 10 papers around Indiana since 1995. He was also the Spring 2016 writer-in-residence at the Jack Kerouac House in Orlando, FL.

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Here are my most recent posts

May 24, 2011 By Erik Deckers

Five Myths About “No Social Media Experts” Busted

Still? We’re still talking about whether there are social media experts?

This argument has reared its ugly head again, when some social media practitioners (frankly, people who I would call experts) have declared that they would never ever hire a social media expert, because there’s no such thing.

It’s interesting how people can declare there are no experts with an air of authority that they just implied doesn’t exist. I’m firmly in the “there are social media experts, so deal with it” camp, and have been talking about this for a couple years now, even arguing with other social media experts about their own existence.

So here are the same five myths I hear over and over, and my response to them.

Myth #1) Social media is new.

Social media is not new. It’s really, really old. It’s older than Kyle Lacy, and it’s even his birthday today.

Social media goes back before the mid-90s when AOL cracked 1 million members. (I became member #832,000-something in 1994).
Social media goes back before the mid-80s when AOL was born.
Social media goes back to the late-70s when BBSes and the Usenet were born.

Social media is at least 30 years old, even if we didn’t call it social media back then. But if you don’t want to accept that BBSes and AOL aren’t early forms of social media, then remember: Facebook is 7 years old, LinkedIn is 8 years old. That’s not new either.

2) Social media is always changing.

Yes, and so is medical science, but we still call doctors medical experts. So is finance, but we still call financial planners experts. So is auto racing, but we still call the engineers experts. So is animal husbandry, but we still — okay, that hasn’t changed since the dawn of time.

The social media tools may change, but the idea of relationship marketing has not. People still don’t want to be screamed at by TV ads, or spammed by, well, spammers. People want to have relationships with their brands. That hasn’t changed.

The only thing in social media that’s changing are the numbers of people joining it. But the idea of “being a valuable resource to your customers,” of “don’t spam people,” of “practice good customer service” has never changed.

3) Social media is just a channel. You can’t be an expert at a channel.

Tell that to the TV advertising guys, tell that to the radio advertising guys. Tell it to people who excel at trade shows, who kick ass at street teams, or are wizards at special events.

Social media may be a channel, but so is every other form of communication we use.

4) Social media is just a tool. You can’t be an expert at a tool.

No one said they were an expert at the tool. You said that’s what we had to be when you said “Malcolm Gladwell says you need 10,000 hours to be an expert.”

Remember, it’s not the tool that’s important, it’s message creation and social psychology. In other words, can you create an effective message? Do you know how your target audience will respond to that message?

A good communicator understands his or her audience, and can tailor a message that will move, inform, educate, or persuade that audience. Journalists know how to write good news stories that people want to watch or listen to (now there’s an industry that’s changing all the time. No one’s whining that there’s no such thing as a news expert.) Marketers know how to create compelling copy that makes people want to buy stuff. TV producers know how write shows that make people want to watch.

5) Malcolm Gladwell says you need 10,000 hours to be an expert.

Oh dear God, he did not! Malcolm Gladwell said if you want to be an outlier, the freak of nature who outshines everyone else, you need 10,000 hours of solid practice. Hence the name of his book, Outliers.

To get 10,000 hours of anything, you need to do it for a full-time job, 40 hours a week, for 5 years. If you’re going to quote the 10,000 hour rule at me, then I’m calling anyone with six or more years of experience at anything an expert.

This Is What An “Expert” Is

To me, a real expert is someone who knows more about something than most other people. Even the dictionary agrees with me: a person who has special skill or knowledge in some particular field; specialist; authority: a language expert. (Dictionary.com).

An expert is not the person who knows the most, is the best in the world, or has stopped learning new stuff. They know more than the average person. That’s it. They don’t get to wear a sash, they don’t get a parade, they don’t get the best seats in restaurants. They get to say “I know more than most people about this subject,” and that’s it.

My doctor better know more than me. My financial planner better know more than me. Dario Franchitti’s engineer better know more about fixing race cars than anyone in his garage. They don’t have to be the best there is, they just need to know enough to help me succeed at what I (or Dario Franchitti) want to do.

And as long as you know more than most people — at least enough to fill a book — you need to wear the mantle of expert and don’t be a snob about it. Otherwise, you shouldn’t be charging thousands of dollars to speak at an event, and should tell your publisher you don’t know as much as you claimed when you signed your book contract.

May 23, 2011 By Erik Deckers

A Sure Cure For Writer’s Block

So I’m bugging the bejeezus out of this poor woman at a coffee shop, asking to look at one of her books when she’s obviously working hard writing something very scholarly. The name of the book? Professors as Writers: A Self-Help Guide to Productive Writing.

Having been in higher education for a number of years, and having written a number of scholarly works (and being the son of a professor myself), I was naturally curious what those Ivory Tower residents are talking about writing. I open it up to the first chapter and see:

Telling a writer to relax is like telling a man to relax while being prodded for a hernia. . . He thinks the article must be of a certain length or it won’t seem important. He thinks how august it will look in print. He thinks of the people who will read it. He thinks that it must have the solid weight of authority. He thinks that its style must dazzle. No wonder he tightens. — W. Zinsser, On Writing Well

Wow, I didn’t know writing had to be that hard. I’ve just sort of, well, done it. I never had writer’s block, because I’ve never worried about what other people thought of my writing, except for a few people. I quit worrying about what it would look like in print after the second time it was printed. I never worried about whether it made other people laugh, only if it made me laugh. (Coincidentally, the stuff I think is hilarious never gets that many compliments, but the stuff I think is just throwaway crap I needed to fill a word count is the stuff that gets rave reviews from readers.)

So quit worrying already and start writing. You’re not writing for posterity, for future generations, or for tens of thousands of readers. You’re writing for yourself. You’re writing what makes you happy, what pleases you, what brings you joy. If you like writing mystery novels, then write mystery novels. If you like writing blog posts, then write blog posts. But write your mystery novels, write your blog posts.

They’re not for someone else, they’re for you.

Writers loosen up once they start writing for themselves and stop thinking about the reader. Quit thinking about The Reader.

We all have a mythical buildup in our mind about The Reader. Our writing teachers always tell us to “think of The Reader, don’t forget The Reader.” But you’re not writing for The Reader. Once you start thinking about The Reader — that genderless, faceless judgmental bureauratic-minded nerd who’s all set to jump on your writing with a shrill “a-ha!” — you’re stuck, because you’re always trying to please him*. The only person you have to please is yourself. Pleasing everyone else is just gravy. (*I know that in a more accepting society, I should say “him or her,” but I’m not. It takes away from the rhythm of the language, and your own The Reader is going to be whatever you call it. Mine is a him.)

So, smack The Reader in the face, and write something you know he’ll hate. Do it on purpose. Make it suck. Make it really nasty, something that should be wrapped in newspaper. And then print it out, and put it somewhere where you can see it. Then, point your finger at it, and shout, “You see that, Reader? Choke on it!” (No, I’m not kidding. Ten cool points if you publish your sucky piece to your blog. Let me know you did, and I’ll even link to it out of moral support.)

Once you loosen up and start writing what you want, the ideas will come faster and more easily, your fingers will fly, and the words will come easily, and your writer’s block will be broken. You’ll be writing again. So, kick The Reader in the ass and tell him to go away and leave you alone. You’ve got better things to do than to pander to him.

May 18, 2011 By Erik Deckers

Measure the Three Most Important Business Metrics With Social Media

Jason Falls is currently rocking the Exploring Social Media Business Summit in Toledo, Ohio, talking about measuring social media marketing, and making sure that businesses are making money from it. There are three Very Important Questions every business manager will ask of their social media manager, and you’d better be able to answer them.

How much did we make?
How much did we save?
Are our customers happy?

Jason Falls rocks his talk about social media measurement at #ESMToledo

That’s right, social media hippies. Social media, just like every other part of marketing, is about making money. It’s not about conversations, friends, followers, Likes, fans, connections, comments, or Google ranking. It’s about sales and conversions, and customer service and satisfaction.

This is why social media monitoring and analytics is so crucial. You need to be able to show your boss that your social media campaign was not $20,000 thrown down the toilet, because you thought it would be cool to sell your bulldozers on Facebook.

Use Google Analytics to Measure How Much You Make

Google Analytics can tell you how people came to your website, what pages they visited, and whether they went to your sales page and placed an order. If 300 people visit your website because of a tweet, 30 people went to your sales information page, and 3 people placed an order, you have a close rate of 1%. If your social media campaign costs $1,000 per month, but those 3 sales are worth $4,500, your ROI is $3,500.

Use Your Accountant to Tell You How Much You Saved.

Social media is a great way to handle customer service complaints, reducing the amount of troubleshooting calls that take 20 minutes, reduce technician visits, or even the total number of calls coming in to your service center. Ask your accountant to tell you how much you saved from month-to-month. Calculate the average cost of troubleshooting calls, technician visits, and the monthly salary of a call center rep. Get with your Google Analytics person and social media monitoring person (#3) to see if you have seen an increase in social media activity. Chances are, the latter had an effect on the former, so count these savings as a win. If you spent $1,000, but saved $3,000 in a month, your ROI is $2,000.

Or, more importantly, if we combine the two, you spent $1,000, and made/saved $6,500, your ROI is $5,500.

Use Social Media Monitoring Services to Measure How Happy Your Customers Are

Radian6, Lithium Technologies, Sysomos, are some of the biggest social media monitoring services around (they’re all subscription-based services, so expect to pay a fee), and if you’re a larger brand, it’s worth doing. If you have a small company, set up a free listening post with tools like a Twitter search (like a TweetDeck column), SocialMention.com and/or Google Analytics to see what people are saying about you. Quickly respond to any complaints or queries, and make sure you’re keeping people happy (see #2 above).

Happy customers are returning customers. Measure the sales of returning customers, especially those who have complained in the past, but you managed to keep by solving their problems, and compare that to the amount you paid for the social media monitoring service, and you’ve got your ROI.

We’re hopefully moving beyond the “social media is all about the conversations” way of thinking, at least in the business world. While this was cool and froody back in 2008, businesses are starting to use this as a new marketing channel. For those companies who want to make money this way, it’s real simple: just measure how much you made, how much you saved, and whether your customers like you.

If you can’t answer these questions, quit playing Farmville and go find someone who can answer it for you.

May 17, 2011 By Erik Deckers

Who Would You Hire, the Rookie or the Veteran?

I’m occasionally asked by clients whether we have a writer with a specific background. Are/were they in IT, in finance, in animal husbandry?

I can usually find someone with a skill set that matches what the client is looking for, but it’s not always possible. But, it’s not always necessary either. We have two things going for us that make it unnecessary to have a solid background in the client’s industry:

The client provides us with all the information first, and then they approve the final post. If anything is incorrect, they find it before it gets published.
Our writers are smart enough and spend enough time working with a client that they get pretty good at the client’s issues, their value to the client’s, and the features that make the client’s business so awesome. They become marketing copywriters for that company.

So this presents an interesting problem for us. Do we hire a good writer who is smart and can learn the product, or do we hire someone from the industry and fix their writing?

Think of it this way: You’re a baseball coach, and you need to sign a hitter to your team. You have a choice between a rookie who can run from home to 1st in 3.5 seconds, and a veteran who run the same distance in the same time. Who do you pick?

Most people will pick the veteran, because he knows the game and is a proven talent. But the best pick is going to be the rookie. If he can run to 1st in 3.5 seconds right now, think of how great he’ll be if you can hone his technique and teach him a couple tricks to make him run faster.

That’s how we choose our writers. I prefer to work with writers who don’t have the industry skills, because I can teach them about the industry, and help them become better “runners.” But hiring the industry veterans who have reached their writing peak is problematic. I can’t teach them anything new. They’ve gone as far as they’re going to go as writers, unless they dedicate themselves to becoming better writers. (That’s not to say that these adults can’t become writers. It’s just that they have to make a major commitment to improving and becoming better, but I don’t have time to wait for that.)

Who would you choose? Would you go for the industry rookie and teach him or her the ropes, or would you get the industry veteran who has a wealth of knowledge on the topic? Leave a comment and let me hear from you.

May 4, 2011 By Erik Deckers

What Will Twitter Do With TweetDeck?

The news that Twitter just bought TweetDeck for a reported $50 million has me a little worried, because Twitter has a history of killing its acquisitions, sort of like Lennie and soft things in Of Mice and Men.

It got worse after Mrinal Desai gave his five reasons why they were going to do it. It made me wonder, would Twitter really spend $50 million to kill a program that makes Twitter work better than their clunky interface?

If they were smart, Twitter would use TweetDeck as a way to win new users, not kill it to force people to use Twitter.com.

I use TweetDeck to keep up with different groups of people, making my Twitter stream easier to manage and follow.

TweetDeck makes using Twitter easy

I don’t know how many people I’ve talked to who didn’t get Twitter. They stared at Twitter.com and tried to keep up with the 50 people they were following. “Everything keeps going by so fast, I can’t even read it all.” TweetDeck lets you divide your Twitter stream into columns, either based on search terms or groups of people, and tweets are easier to read and follow.

Twitter.com is about as clunky as an old Edsel with square wheels, and is a pain to use. I hate having to click to see different tabs If they want people to use Twitter, they’ll keep TweetDeck around.

Twitter can feed ads into TweetDeck more easily.

Imagine if you’re forced to use Twitter.com for your Twitter stream. My tweets go by so fast on there, I’ll get a couple hundred in 10 minutes. If Twitter wants to slip in an ad, it will be easier for me to miss. While Twitter may be able to sell ads based on how often they’re served, “served” does not equal “seen.”

TweetDeck, on the other hand, makes it easier to see the ads. If I have a hashtag search column up while I’m watching a Colts game, I am more likely to see an ad that is not only slipped into that stream, but it can be targeted to me because I’m talking about the Colts. There are already enough bot programmers in the world, Twitter should be able to figure out how to serve targeted ads to people based on their conversations, and should be able to slide them into searches and lists that meet certain requirements.

For example, put a sporting goods ad in a sports hashtag discussion. Slide a restaurant ad in any list labeled with a city name, or even based on a conference hashtag.

TweetDeck is Just Awesome

I like TweetDeck for any number of reasons (to be fair, there are plenty of people who think HootSuite and Seesmic are awesome too. They’re wrong, but I support their beliefs.).

TweetDeck lets me communicate with my Facebook, LinkedIn, and FourSquare accounts.
I can support more than one Twitter account, which is important since I manage Twitter accounts for several clients.
It lets me view pictures and watch videos in little pop-up windows, rather than just visiting the original website.
I can schedule tweets for any minute, not in 5 minute increments like HootSuite used to do (they changed it, but when I had to make the decision, HootSuite was still only doing 10:15, 10:20 etc.)

There are a lot of Twitter clients out there. If they want to kill any apps, they need to look at some of the smaller ones that don’t do very much and kill them instead. It would clean up the market a bit, it would prevent future problems by saving them from accessibility and interface problems, and could give them a preferred client to send people to in order to help them use Twitter better.

My hope is that Twitter is taking all of this into account, and will keep TweetDeck as the official Twitter client. If not, I’m hanging on to mine as long as I can, and will use it for as long as it can send and receive tweets.