We’re throwing around the word “content” a little too easily these days. It’s becoming another vague generic word like “stuff” or “crap.”
Not the adjective “content,” as in fairly happy, but rather “items held within a larger container,” as in the content of a book or a blog.
The Moz (formerly SEOMoz) is cheapening the word “content” by telling us “Everything is content!”
Except it’s not.
In his latest blog post on The Moz Blog, “Why Local Businesses Don’t Need Big Budgets for Their Content Marketing, author Matthew Barby says:
- Content is the staff within your business.
- Content is the design of your shop/office.
- Content is your products and services.
- Content is the menus on your tables.
- Content is your company values.
- Content is your customers.
- Content is EVERYTHING.
As sick to death I am of the phrase “content is king,” I’ll tattoo that on my ass before I ever agree that “content is everything,” or even any of those things.
Content is not, as Barby says, cupcakes, staff uniforms, foam art in your latte, or the barista’s smile as she hands over your cupcake and arty latte.
Unless you’re a writer, artist, videographer, photographer, podcaster, or musician, the stuff you do isn’t content either. And if you are, you probably don’t want to cheapen your work by calling it content either.
You call it stories, art, videos, photos, podcasts, and music.
Most Things Are Not Content
Do you know what content is? Words, images, and sounds. Stories, pictures, movies, podcasts, and music.
Do you know what content isn’t? Everything else. Everything other thing in the world that are not words, images, and sounds.
If I can’t read it, watch it, look at it, or listen to it, it’s not content.
If I can eat it, it’s not content. If it’s a person and his or her clothes, it’s not content. If it’s the squishy feeling we all get from maximizing our company’s potential to provide mission-critical customer satisfaction, it’s not content.
Using the word content this way will eventually just cheapen the word and make it as useful and nebulous as “stuff.” I’m certainly not going to coin the phrase stuff marketing.
The word “content” usually refers to material contained within another item — contents of a thermos, content of a book (hence the term Table of Contents), contents of a speech. It has expanded to include video, audio, and photos, but that’s as far as I think people need to take it.
I’ll agree that the staff, their uniform, and latte foam art are features and reasons to like that business. But to call them “content” cheapens both them and the tenets of content marketing.
Do You Know What We Used To Call Content Marketing?
I blame the Content Marketing movement for starting this. They’re the ones who started calling “persuading people with information” content marketing.
Before we called it content marketing, we just called it marketing.
It was just a thing we did. It was brochures and trade shows. It was TV commercials and newspaper ads and CD-ROMs. It was corporate videos and scripts for radio commercials. Then one day, when I was as old as Kurt Cobain when he died, we started using this Internet thingy, and my company was the first in our industry to have a website.
The other companies laughed at us for getting suckered into this fad, until we started kicking their asses and taking away sales worth hundreds of thousands of dollars. Then they scrambled fast to catch up.
Do you know what we called doing marketing on the Internet back then?
And do you know what we called the text and the photos on our web pages?
Text and photos.
But we didn’t call customer service, uniforms, or any of that other stuff “marketing,” because it wasn’t. Our accountant wasn’t marketing. Our shipping coordinator wasn’t marketing. Our warehouse guy wasn’t marketing.
We certainly never would have called them content.
But now the latest jargony buzzword is Content Marketing, because we produce content to be consumed; Internet Marketing, because it’s marketing on the Internet; Digital Marketing, because it’s now happening via mobile apps and not just the Internet; and, urp. . . urp. . . barf.
Honestly, I don’t care if you debate the subtle nuances of calling it Digital versus Internet Marketing to 10 decimal places. It doesn’t matter. Because it’s still just marketing. It’s not special marketing. It’s not some new brand of marketing that no one has ever done before.
It’s still just persuasive words, pretty pictures, and pleasing sounds.
So can we just skip the happiness-and-rainbows “content is everything and everything is content” Zen koans, and stick with the areas we can control that actually persuade people to buy our, uh, stuff?
Because no one is going to walk into a content shop and ask the contentista for a half-caff content with light foam, and a chocolate content with extra sprinkles.
That would be bullcontent.
(Update: As I reread this piece, I realized I’ve just become this guy.)