
One of my college philosophy classes spent an entire week on questions about knights and knaves. Knights always told the truth, and knaves always lied. So you would get a question about “you meet two men on the road, Sam and Ralph. Sam says ‘we are both knaves.’ Who is what?”
While I don’t think there are a lot of knaves in the social media world, there are also not as many experts as there may seem to be.
5 Signs Your Social Media “Expert” is a Knave
- Talks about the importance of building your network, but has fewer than 700 followers on Twitter.
- Their Klout score is lower than 20. (One “expert” I found has a 15, also called “a Casual.” Here’s what Klout says about people with a 15: You don’t take this Twitter stuff too seriously. People towards the lower left corner are probably very new to social media. Most people in this quadrant tend to engage with a small group of friends that they know in real life.)
- You post about the importance of a social network one week, and the very next week post that we should forget about social media because wireless is the way to go. (Really? Not mobile?)
- You make statements like “NOBODY is Googling anymore.” (Google was averaging 34,000 searches per second back in February, which works out to 88 billion searches per month. Looks like nobody told them Google is dying.)
- Their answer for every social media problem is “create a Facebook page.”
Signs Your Social Media Expert is a Knight
- They frequently write about social media on a number of different venues, including their own blog, guest blogs, social networks, answering questions on LinkedIn, etc. The really good ones have a book or two to their name.
- They measure their analytics, and can create a campaign measurement system for you. The social media experts use more than one analytics tool, and can explain why there is a slight difference between the results. They also know how to measure ROI, and never claim “it can’t be measured.”
- They understand the importance of message creation and how it affects their target audience. That is, they know that social media is more about the message and audience than it is about the tools. They’re not as concerned with how well they know the tools, but they’re more concerned with how to use them properly.
- They measure their time in social media in years, not months. They also have experience in marketing, advertising, or some other form of mass communication. That’s because the social media expert realizes that this is a communication tool, not some shiny new toy that has never been played with before. The true social media expert understands how mass communication has undergone a transformation from mass print to mass broadcast to personalized and customized communication.
- They have proven results with clients and their own efforts. They have actually done the work they are telling everyone about. While I’m not opposed to new people entering this field, I think it’s rather presumptuous to call them “experts” when they have barely scratched the social media surface or had any clients to speak of.








