Ten Signs Your Social Media Expert is a Knight or a Knave

Klout Grid of influence

One of my college philosophy classes spent an entire week on questions about knights and knaves. Knights always told the truth, and knaves always lied. So you would get a question about “you meet two men on the road, Sam and Ralph. Sam says ‘we are both knaves.’ Who is what?”

While I don’t think there are a lot of knaves in the social media world, there are also not as many experts as there may seem to be.

5 Signs Your Social Media “Expert” is a Knave

Klout Grid of influence

A Casual is not a very strong user, usually only interacting with friends.

  • Talks about the importance of building your network, but has fewer than 700 followers on Twitter.
  • Their Klout score is lower than 20. (One “expert” I found has a 15, also called “a Casual.” Here’s what Klout says about people with a 15: You don’t take this Twitter stuff too seriously. People towards the lower left corner are probably very new to social media. Most people in this quadrant tend to engage with a small group of friends that they know in real life.)
  • You post about the importance of a social network one week, and the very next week post that we should forget about social media because wireless is the way to go. (Really? Not mobile?)
  • You make statements like “NOBODY is Googling anymore.” (Google was averaging 34,000 searches per second back in February, which works out to 88 billion searches per month. Looks like nobody told them Google is dying.)
  • Their answer for every social media problem is “create a Facebook page.”

Signs Your Social Media Expert is a Knight

  • They frequently write about social media on a number of different venues, including their own blog, guest blogs, social networks, answering questions on LinkedIn, etc. The really good ones have a book or two to their name.
  • They measure their analytics, and can create a campaign measurement system for you. The social media experts use more than one analytics tool, and can explain why there is a slight difference between the results. They also know how to measure ROI, and never claim “it can’t be measured.”
  • They understand the importance of message creation and how it affects their target audience. That is, they know that social media is more about the message and audience than it is about the tools. They’re not as concerned with how well they know the tools, but they’re more concerned with how to use them properly.
  • They measure their time in social media in years, not months. They also have experience in marketing, advertising, or some other form of mass communication. That’s because the social media expert realizes that this is a communication tool, not some shiny new toy that has never been played with before. The true social media expert understands how mass communication has undergone a transformation from mass print to mass broadcast to personalized and customized communication.
  • They have proven results with clients and their own efforts. They have actually done the work they are telling everyone about. While I’m not opposed to new people entering this field, I think it’s rather presumptuous to call them “experts” when they have barely scratched the social media surface or had any clients to speak of.
Author :  •  Content Location : Indianapolis, IN  •  Headline : Ten Signs Your Social Media Expert is a Knight or a Knave - Professional Blog Service  •  Keywords : social media  • 

Indianapolis Motor Speedway President & CEO Jeff Belskus Turning to Video Blogging

Screenshot of the Indianapolis Motor Speedway Blog

As an Indianapolis 500 blogger, I occasionally get news from the folks at Indy Car and the Indianapolis Motor Speedway (although they’re part of the same family, Indy Car is the governing body of the sport of Indy Car racing, and the IMS is the track the Indianapolis 500 is held on).

Anyway, I got something yesterday that caught my professional eye: the IMS President & CEO Jeff Belskus is going to start video blogging as a way to reach Indy 500 fans.Screenshot of the Indianapolis Motor Speedway Blog

This is a rather bold step for the venerable institution, which will celebrate the 100th anniversary of the Indianapolis 500 in 2011. I mean, it wasn’t until 2009 that they invited bloggers to the media center (giving some of us the recognition and confirmation that what we do is still journalism, even if it’s niche journalism or citizen journalism).

Fans are asked to post any questions, comments, or ideas for Belskus (along with their name and hometown) at the Indianapolis Motor Speedway blog.

While Belskus probably won’t do the customized Old Spice Guy YouTube videos, which included a pretty damn awesome marriage proposal — although if he did, I would become a lifelong fan of Jeff Belskus — I can see him doing shout outs to fans who took the time to ask a question. This kind of personalization can only further cement the relationship between fan and sport. Imagine how much more you would love your favorite team if they gave you special recognition, even once, during a game, match, or race.

Imagine hearing on a TV broadcast, “The Indianapolis Colts would like to personally thank Casey Mullins for the great comments and tweets during the game against the Giants last week. We appreciate your support.” How would you feel, especially if your name was Casey Mullins, if your favorite or even semi-favorite team did that for you? Wouldn’t you want to support the team even more?

Whether that’s the intention of Belskus and the IMS, that could be the side benefit: increased fan loyalty, increased participation in this growing communication channel, all for the price of taking 30 – 60 minutes to shoot 10 – 20 one-off videos with a Flip cam (or knowing the IMS and their technology, a kick-ass digital video camera that any self-respecting video production company would give their right arm to have).

So I’ll be interested to see what the IMS comes up with over the next few months with this experiment. I hope they can give it them time and energy a project like this deserves. The investment is minimal, since they already have the staff and expertise to do it, and the ROI should be huge.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Indianapolis Motor Speedway President & CEO Jeff Belskus Turning to Video Blogging - Professional Blog Service  •  Keywords : blogging, tools, communication, marketing, video  • 

Coupons + Geo-Location = Technology I’d Like To See

My friend, Patric Welch (aka Mr. Noobie), writes an occasional blog feature he calls Technology I’d Like to See (TILTS). I liked it so much that I steal the idea from time to time, and share the occasional TILTS idea I have, to see if I can get the parties involved to actually make it happen. Kids playing Foursquare. It's a play on the social networking service by the same name.

We’re starting to see how some geo-location services, like Geoloqi (in closed beta), will automatically perform services for you based on you just entering a specific location, like check you into a Foursquare location if you have been there for more than 10 minutes, or send you an SMS note the next time you go to a grocery store.

My point is, geo-location is becoming the hot new social networking service for consumers, and savvy marketers are already taking advantage of it. Check in at a restaurant, and you could get a discount off your dinner. Stop in at a bookstore, and you may get a notice that your favorite author has a new book coming out.

So here’s my TILTS idea:

I would like to see one of these coupon services, like Groupon or Restaurant.com, sell on-the-spot coupons, through Foursquare, Gowalla, or any of the other geo-location services. If I check in to a restaurant that has a Restaurant.com coupon, I want the option to buy the coupon right there, and be able to redeem it from my phone.

Currently, if I buy a Restaurant.com coupon, I have to print it out and give it to them. And if I’m already in a restaurant, then printing out the coupon is not an option. But what if I could share a coupon with a custom ID number (or bar code or QR code) that the server can enter into the computer, and it will honor the coupon, and insure I can’t cheat and use it again? (A local coupon provider, Coupons4Indy already has one-time mobile coupons you can redeem, so I know this can be done.)

This way, sites like Groupon.com and Restaurant.com can take advantage of the growing geo-location trend, marketers will have more ways to improve the ROI of their social media efforts, and the consumer benefits by finding surprise deals at their favorite restaurant.

What do you think? Can you think of a way to improve this? Or where are the flaws that you see? And if you’re from any of the coupon or geo-location services, what do you think? Is this even doable? And do you need my mailing address to send me a finder’s fee?

Author :  •  Content Location : Indianapolis, IN  •  Headline : Coupons + Geo-Location = Technology I'd Like To See  •  Keywords : FourSquare, geo-location, Gowalla, Groupon.com, Restaurant.com, restaurants, Social Media  • 

Can Geo-Location Services Get Too Clingy? A Neer Review

I like geo-location services. If nothing else, I like the competition of trying to wrest mayorship of a restaurant or office from a social media buddy. But I also like it for the ability to see if any of my friends are nearby, and I’ll send a quick Twitter DM for lunch or coffee.

I also like how some restaurants like Scotty’s Brewhouse or a museum like Conner Prairie will offer specials to people who check in (Scotty’s: 10% off each visit you check in, plus a special bonus to mayors; Conner Prairie: $2 off your general admission on your first check in).

To me, Foursquare has actually told me a little bit more about my friends, and gives us something to talk about when we bump into each other. (I once had someone come up and introduce themselves to me at Hubbard & Cravens because they saw I was the mayor and recognized my avatar photo.)

But the thing I’ve always been careful of is to not tell everyone every time I check in. I turned off my Twitter and Facebook notifications, and only submit a location on special occasions (i.e. checking in at the Pittsburgh Steeler’s practice facility sometime back in May or June, or checking in at an Indianapolis Colts’ preseason game against the Bengals). But otherwise, I try to leave my general networks alone. Plus I just don’t want to pester everyone with my new location anytime I move three feet to the left.

So I’m a little leery of this new private geo-location service called Neer. Okay, maybe not leery, but I rolled my eyes a little harder than necessary, and gave myself a headache. Here’s what Neer says they do.

Neer allows you to privately and automatically share your location with the people you care about. Not everywhere you go, just the places that really matter.

Neer works in the background so you don’t have to. Go ahead, leave work and leave your phone in your pocket. We’ll let your loved ones know you’re on your way!

In other words, let’s say I select “Work” and “Home” as your important places — this is called “geo-fencing” — and I choose my wife as the person I want to notify. Then, my wife will get a little message when:

  • I arrive at work in the morning.
  • I leave the office for lunch or a meeting.
  • I arrive back at the office from lunch or a meeting.
  • I leave the office to go home that night.
  • And when I get home.

I don’t know, it seems a little creepy. I mean, I love my wife, but I don’t want her to keep track of every move I make. And I don’t want to keep track of every move she makes. (10 cool points to everyone who just said “every bond you break” in their heads.)

However, to be fair, Neer probably isn’t for me. As TechCrunch said in an article,

Neer is for people who constantly have to keep track of each other and already do so with phone calls, such as husbands and wives with small children. Instead of calling every night to see if a spouse has left work yet in time to help feed the kids or put them in bed, or whether the school drop-off was successful, they can get a reassuring geo-alert.

Since this isn’t an issue for me, I don’t need the constant reassurance or helicopter spousal attention that Neer will give me.

However, I do like the idea of passively sharing my location with a few necessary people, even actively. In fact, the more I wrinkle my nose at the idea, it makes the blood rush to my brain, and I can think of a few business and personal applications where this might be useful:

  • Long haul truckers who follow a specific route over and over. They can text stops to their family or their dispatcher when they have reached a certain location, like crossing a state line or arriving at a filling station.
  • In town delivery drivers who follow a set route. Their dispatchers can keep up with them via Neer.
  • Government employees who have to visit certain locations as part of a regular route.
  • People who live in one city and work in another. A friend recently spent nearly a year working in Fort Wayne — 2 hours away — and had to call his wife every time he arrived at his apartment on Sunday night, and when he left the office to head home on Friday nights.
  • Parents who send their kids off to college with a dodgy car. Just enter “the dorm” or “campus” into Neer, and you can be sure when your kid makes it back safely.

Okay, so maybe it’s not all creepy. Just a little clingy. But in the right circumstances, and to the right people, I can see this being a valuable tool for some people.

So here’s a video explaining what you can do with it.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Can Geo-Location Services Get Too Clingy? A Neer Review  •  Keywords : facebook, FourSquare, geo-location, Neer, twitter  • 

Google Struggling in the Social Media Market. Are They Doomed to Fail?

Niall Harbison from TheNextWeb.com gave seven social media predictions for 2011 (man, and I thought Christmas was coming earlier and earlier), one of which made me first think he was full of crap and then made me realize he’s got a great point.

I don’t care how many people Google hire or companies they buy they are always going to struggle in the social media space. They don’t have it in their DNA as a company to be social as far as I can see and Facebook just keep pushing further and further ahead anyway. Google have had big launches with Wave and Buzz over the last year and even though they are giving Google Me a bigger push and dedicating more resources to it than ever I just don’t see it being a big success. Where I do see them having success is in the social games sector because I think their portal for this along with some of their acquisitions have been very shrewd. Expect another disappointing year for Google in the world of social media.

The whole Google vs. Facebook / Google-as-social-media debate is growing in frequency, and I think that Niall has hit closer to the mark than anyone else (i.e. as compared to the “expert” who thought Google would be gone in five years, replaced wholly by Facebook search.)

Google recently bought SocialDeck, an iPhone game developer,

What I would truly love to see is Google focus on syncing my information. Look at the different people in my different networks and show me who I’m missing, or haven’t added. Give me the option of adding my LinkedIn Network to my Twitter account. Or adding my Twitter followers to my Facebook friends.

I know there are ways I can do this right now (i.e. back up my LinkedIn Contacts to Google Contacts, then cleaning up the duplicates, and importing them into other networks), but I don’t want to. That’s what I want Google to do in this space: help me sync all of my networks with each other. I don’t want to have to spend time doing that every month just to make sure I’ve got everyone in the same networks.

So until then, I’m always going to proceed warily with any social media stuff Google is going to do, although I’m always willing to check it out. I just don’t think this is going to be Google’s strong suit. They should stick with straight ahead search, and leave the friends and fans to the other social networks.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Google Struggling in the Social Media Market. Are They Doomed to Fail? - Professional Blog Service  •  Keywords : dead, facebook, Google, Social Media  • 

Social Media Makes Us Citizen Journalists

Social media doesn’t just make us consumers of news, it makes us part of the news.

We’re no longer relying on the mainstream media to inform us. In many cases, we’re reporting it ourselves, or at the very least, spreading it beyond the traditional media’s original reach. I can’t count the number of stories I heard about on Twitter, Facebook, or a friend asking me, “hey, did you just hear about __________?”

In some cases, it’s just a link that points back to a story in an online newspaper. It could be a tweet from @IndyStar, it could be a retweet of a story in another part of the world, or it could even be a blogger reporting on news with national ramifications that is still only making ripples in their local media.

My point is we are starting to create our own media. While the mainstream media may sneer and look down their noses at bloggers as citizen journalists, the fact is they are coming up with some interesting stories, often breaking the news before the professionals.

In fact, the Associated Press has gone so far as to not only acknowledged the existence of bloggers, but will even now cite them as a source.

“We should provide attribution whether the other organization is a newspaper, website, broadcaster or blog; whether or not it’s U.S. based; and whether or not it’s an AP member or subscriber,” said the Associated Press’ September 1 online press release.

In other words, they may not like it, but they have to follow their own rules about us.

This is just one more indication that citizen journalists are becoming more important to informing our communities and discussing the things the professionals don’t. This is also one more reason why citizen journalists need to act like real journalists, and not the half-assed rabble rousers they assume us to be.

Want more proof that citizen journalism is continuing to grow? There are a growing number of sites that aggregate our citizen journalist news for us, so we can read more stories about our favorite topics in one location.

  • Newsvine: Community driven news. They reprint wire content, and some members have their own blogs. This one has all the same sections as a traditional newspaper.
  • NowPublic: A citizen journalist network where users do their own reporting, upload videos and audio.
  • The American Reporter: The Internet’s first original content alternative daily newspaper. They publish news from journalists and citizen journalists from around the world. They were the first to break the story about the A.A. Milne estate suing Disney for royalties of Winnie the Pooh. (Disclosure: I have been AR’s humor columnist since 1997.)
  • SB Nation: A collection of sports news, blogs, and scores. It’s done in conjunction with Yahoo Sports, but also a collection of 278 sports blogs from around the country. It’s easy to see a single network — ESPN, Sports Illustrated — covering sports this thoroughly, but SB Nation is able to put it together for a fraction of the cost.
  • Autospies: A collection of automotive news organized by and for automotive enthusiasts. If you are an automotive professional, you may hear breaking news here before you get it in your other industry publications.
  • Tip’d: A finance, investing, and business site that works like Digg. You read a story, “tip” it, and then discuss it.
About : citizen journalism  •  Accountable Person : Erik Deckers  •  Author :  •  Content Location : Indianapolis, IN  •  Content Rating : G  •  Copyright Holder : Professional Blog Service  •  Copyright Year : 2010  •  Headline : Social Media Makes Us Citizen Journalists  •  Keywords : citizen journalism, citizen journalist, social media, blogging, news, traditional media, mainstream media  • 

Wired Magazine Is Dead

Canadian tech journalist and podcaster Jesse Brown has a go at Wired Magazine’s rather inane story that “The Web is Dead,” something they first predicted back in 1997.

(How’s that whole ‘webby, deady’ thing workin’ out for ya there?)

I’ve enjoyed Jesse’s Search Engine podcast for a few years now, and tend to believe him more than I believe most people when it comes to technology. So if he says Wired Magazine is staffed by doom-predicting mouth breathers, I’ll believe him.

(Note: He didn’t actually say that, I’m just saying I would believe it if he did.)
(Note #2: I wouldn’t actually believe it, because the people at Wired are “wicked smaht.” But I would believe that a significant percentage of them breathe through their mouths. And get a lot of stuff wrong when predicting things are dead.)

Other things that people say are dead that are not dead, and are further from death than Wired Magazine

I think people need to stop saying things are dead just for the shock value, like the doomsayer from Facebook is NOT a Google Killer, who thought Google was going to be dead and gone completely within five years (YouTube anyone?).

The only thing that ends up being shocked are the doomsayers when they realize their average is 2 – 9 (looking at YOU, Wired Magazine). Quit being the magazine that cried “wolf.” You’re creating about as much drama as a high school prom, but with a lower payoff.

You used to be cool, Wired, but now you’re just coming across as an attention-seeking drama queen.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Wired Magazine Is Dead  •  Keywords : Internet, Social Media, Wired Magazine, world wide web  • 

I’m Speaking at BarCamp Nashville, October 16 at Cadillac Ranch

I managed to get myself on the schedule at BarCamp Nashville in downtown Nashville, Tennessee on Saturday, October 16. I’ll be speaking on 11 Pro Secrets to Make Your Blog a Smashing Success.

These are secrets that blogging agencies and professional bloggers use to gain readers, win search, and make their blogs stand out in an ever-growing field. I will be talking about 6 writing techniques that bring readers back over and over, 4 secrets to winning search for your keywords, and a bonus secret or two about how to reach more readers through social media promotion.

Nashville is about 5 hours south of Indianapolis on I-65, and the Cadillac Ranch is in downtown Nashville. I’m trying to raise a contingent of social media Hoosiers to take the one-day trip with me. I’ll be leaving around 4, getting back that night, unless someone wants to sponsor a couple hotel rooms.

BarCamp Nashville 2010 hashtag, #BCN10, spelled in bacon

BCN10 spelled in bacon.

Author :  •  Content Location : Indianapolis, IN  •  Headline : I'm Speaking at BarCamp Nashville, October 16 at Cadillac Ranch  •  Keywords : barcamp nashville, bcn10, blogging, public speaking, Social Media  • 

Google Search Knows Where You Are. MWAHAHAHA!!

Google knows where you are.

When you do a search on Google for something you typically would find locally, say a plumber, a real estate agent, a butcher shop, have you ever noticed that Google only gives you the results that are in your city? If you live in Omaha, Nebraska, they won’t tell you about the plumber in Aiken, South Carolina. Your plumber results are all right there in Omaha.

This happens because Google has been focusing on local search results for a few years. Basically, they look at your IP address of your computer or your mobile phone, and deliver the search results based on that location. So if you’re in downtown Indianapolis, and you’re looking for an independent coffee shop, it’s going to show you the coffee shops that are located near you.

Screenshot of Google Map of Downtown Indianapolis Coffeeshops

Surprisingly, there were no Starbucks listed. Does Google know I prefer indie shops?

What does Google Local Search mean for marketers?

There are a few lessons we can take from this.

  • In his post on Google Instant, Chris Penn says marketers need to take advantage of Google Places, the local listing service Google gives. In Google Places, you can put in your address, business hours, your map location, website, whether you take credit cards, etc.
  • Second, you can use local domains — IndianapolisCarpetCleaning.com, CincinnatiCarpetCleaning.com — to gain higher search rankings. Google looks first and foremost at your domain name to see what your site is about. A URL like IndianapolisCarpetCleaning.com is going to rank much higher in Google’s local search than “SidCleansYourCarpet.com.
  • Third, use fully optimized microsites to point back to your main site. Stick one page on each local domain that uses the SEO techniques, like keywords in the title, first four words of body text, in the alt tags of the photos, and in the hyperlinks. Point all links back to your own site, stick a phone number on there, and a big button that visitors can use to request a quote, get in touch with you, or get more information. (And that button also needs to lead back to your site.) You’ll not only get some SEO juice out of that for your own site, you may find that your microsite is ranking high on its own, bringing customers in that way.

Google’s focus on local search has been a boon to marketers everywhere, but they’re not all taking advantage of it. So if you’re trying to win local search for your business, figure out how to take full advantage of Google Places and Google’s local search results.

(Hat tip to Chris Penn of Marketing Over Coffee podcast for talking about this on his own blog. And special thanks to MOC for mentioning the Social Media 40 OVER 40 list on their most recent podcast.)

Author :  •  Content Location : Indianapolis, IN  •  Headline : Google Search Knows Where You Are. MWAHAHAHA!!  •  Keywords : Google, Google Instant, Google Local, Google Places, microsites, search engine optimization, seo  • 

Facebook is NOT a Google Killer

“Nobody Googles,” said the tweet.

“Huh?” I said, shaking my head, making sure I wasn’t imagining things.

“Nobody Googles,” it still said. I was reading a live Twitter stream from a conference I was going to visit later, and the keynote speaker said that, at least for his industry, nobody Googles to try to find people in his job. (I don’t want to pick on the guy, so I won’t say who he is, or what industry he works in.)

I caught up with the guy later at the conference, before I was supposed to speak.

“What are you talking about? Google reports 34,000 searches per second. That works out to 3 BILLION searches a day. How is that ‘nobody?’”

“For my particular industry, according to a study we have, 3% of the respondents found [this job/title] on Google, but 64% found them through their sphere of influence — referrals from friends, Facebook, and social networks.”

That made sense. That particular job is one that is usually found through referral, and not search. There’s trust involved, after all.

“But, that doesn’t mean NOBODY Googles,” I said. “Ten million people search each month for [a commonly-used phrase] in your industry. That’s not ‘nobody.’”

“That’s not the point,” said the guy. “The point is social search is going to replace Google. In fact, Google is going to be gone in five years, because everyone will be searching Facebook and social media for information.” He believed that Facebook was going to kill Google. Not just for his industry, but all around the world.

The long and short of his assertion is that Facebook will be able to answer all my questions via social search, including questions like “Did the Ancient Greeks really burn their boats before a battle?” or “What year was Nils Bohr born?” (Yes, and 1885).

Sure, social search is going to be good for a lot of things. Where is a good place to eat in Cincinnati? Should I go see the new Harry Potter movie or wait for the DVD? Does anyone have extra tickets to Dave Matthews Band? Think of social search as “emotional search.” Things that go to my pursuit of happiness would be emotional search.

But compare that to “intellectual search,” which we use Google for now, like Nils Bohr’s birthday (October 7, 1885). Sure, some of my Facebook friends might know that. But — and this is a big but — that assumes that the friends who know when Nils Bohr was born are actually looking at Facebook during the time that I ask it. If they’re not looking at it, and my question whizzes past them in their news stream, I’ll never get the answer.

In the meantime, Google, Yahoo, and Bing are all there for me, 24/7. They’re here for me at 11:45 pm (as I write this) when I have to actually find out when he was born. It took 3 seconds, thanks to the new Google Instant search. But a similar query on Facebook was less than helpful: one friend’s answer arrived within 3 minutes — “October something, late 1800′s???” Someone else responded with the correct answer after about 7 minutes, but she admitted she had to look it up. On Google.

In other words, Google knows Nils Bohr’s birthday in 3 seconds. My friends, at 11:45 pm, do not. So what do I do if I need to search out information at 2:00 in the morning, and my friends are all asleep? What if I want to know the symptoms of pneumonia in children, but Google is dead, gone and buried by Facebook’s social search?

Ain’t gonna happen. Google may have just been beaten by Facebook for Time on Site for August, but we’re talking a very small margin — about 2 million minutes. A very small margin of victory for Facebook does not signal a death knell for Google any more than an Indy Car driver getting beat by .001 seconds means he should retire from racing.

I don’t want to be a Google cheerleader, because it’s not like I get anything out of it (attention Google: I wear a XXL t-shirt, and I’m sure you guys can find my address in your giant database. Also, I like Morton’s Steakhouse, if you’re sending out gift cards). But when someone says something rather outrageous like “traditional search will be gone in five years and replaced by Facebook,” I have to call bullshit. Because that’s not going to happen.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Facebook is NOT a Google Killer  •  Keywords : facebook, Google, Google search, search engine optimization, seo  •