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Dear Social Media Haters: Social Networking Isn’t Going Anywhere

Business blogging and social media can be effective in helping products or services find an audience to generate conversations. Business blogging is the hub of any social media campaign. Yet, how do you move large segments of the population to evangelize your product or service like a preacher can move a congregation?

Scientists at Rensselaer Polytechnic Institute have found that when just 10 percent of the population holds an unshakable belief, their belief will always be adopted by the majority of the society. 

This has played out recently with the events that have happened in Egypt, Syria, Libya and Tunisia. By accounts, small segments of the population were able to use Facebook and Twitter to steer their ideas into a majority which resulted in what has become known as the “Arab Spring”.

Who says that cannot be done for a product or service? Look at Facebook, which is used by nearly half of the US population (170 million US users), or Twitter, which is used by 14% of the US’ adult Internet users.

But to be a part of this trend, you have to participate in social media first. If you are not even engaging in conversation online, then your brand or competitor could be eating your lunch.

As one of our clients said, “If you’re not tracking Twitter or Facebook, your brand could get destroyed. People can be really mean.” So participation is key. Because the 10% rule can go both ways. It can work for you or against you.

Why? Consider this, Generation Y has now surpassed Baby Boomers as the largest population in the United States. They don’t watch television like Baby Boomers still do. Generation Y is online, texting and watching Youtube. If you want to reach Generation Y, television and newspapers will not do it.

If you want to move them and become a majority product in their circles, you will have to participate in social media to make it happen. It’s scientifically proven that it only takes 10% for a movement to move like fire.

Paul is the President of Professional Blog Service. PBS works with clients making strategic investments into business blogging, social media and search engine optimization.

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5 Reasons B2B Sales Need Social Media

“We’re in B2B sales, we can’t use social media.”

I hear it many times. B2B salespeople who think they can’t use social media, because social media is just for fun. It’s just for kids. Their clients don’t use it. Blah blah blah.

I don’t know who keeps perpetuating the myth that social media is some kids’ playground that “real” businesspeople aren’t allowed to use, but it’s wrong. There is no one who can’t benefit from social media. Even spies can use social media — the CIA has one at ICouldTellYouButI’dHaveToKillYou.com.

But I was in B2B sales long enough, in a past life, that I can see exactly where and how B2B salespeople can use social media.

1. Solve problems.

The best way to find customers is not to call them up, one at a time, from a phone list, and hope for the best. The best way to find customers is to happen upon them when they have a problem, and fix it. Even if it’s just a small problem that’s easily managed in a single Twitter message or 500 word email, you will get a person’s attention when you help them.

You answer their question, show them how to fix the problem completely, and they’re grateful. They’re so grateful, they check out your profile, see who you work for, and visit your website.

They don’t buy anything from you right then, but they start paying attention to you on Twitter, on LinkedIn, or an industry discussion board. They see you helping others, and they realize you solve problems. You’re honest, you’re helpful, and you provide value to them.

And then one day, they realize they have a problem where they need your help — paying-you-money kind of help. You meet, show them how your product can fix their problems, and they buy it.

2. Become your industry’s expert.

Solve problems for a lot of people, not just a few. Start a blog and write important articles about industry trends. Write articles about how trends in other industries affect yours. Write articles that show people how to fix a common problem. Write articles about other articles other industry people have written.

But do it without pimping your product. Don’t write commercial after commercial about your products. Don’t write about “5 ways our rotary wankle engine beats the competition.” Don’t even write about problems where your product is the only solution. People hate that, and will ignore you.

Then, share those articles on your social networks — Twitter, LinkedIn, etc. As your customers and prospects read your articles, they’ll figure if you know enough to write about these issues over and over, you must know what you’re talking about.

Not only will they think you’re an expert, they’ll realize you know enough to fix their specific problem. They won’t want the help from the person who just called them up for the 8th time. They want the expert whose wisdom they’ve been reading for the last several months or years.

3. Deepen relationships.

Social media lets you connect with other people, in all industries, all career levels, all over the world.

You can be Twitter friends with your favorite customers. You can be LinkedIn colleagues with important decision makers. (And you can keep tabs on the competition.)

Social media lets you deepen important work relationships without constant face-to-face meetings. You can find out interesting things about people, things you would never learn in a real meeting. And things that show you care about them as a person.

“I saw on Twitter that you got a new puppy. How’s she doing?”

Now you’ve connected with them, gotten to know them better, and you can start deepening that relationship. Only it doesn’t stop growing when you’ve left them. You can continue to grow it when you’re back at your office.

People buy from people they like. By using social media to grow your relationships, you can get people to like — and buy from — you.

4. Avoid gatekeepers.

Anyone who is in sales has learned that gatekeepers are the bane of our existence. It seems their sole purpose in life, the reason they were put here on this earth, is to say no to salespeople.

Guess what.

Those people are not monitoring your customers’ social networks. They’re not on Twitter blocking your tweets. They’re not on LinkedIn intercepting your group discussions.

Your customers using it themselves. They’re paying attention to you. They’re reading what you have to say. And because you’ve done the previous three steps, they’re willing to talk with you on the phone or meet with you face-to-face.

Because the one phrase that trumps all gatekeepers, and is like sunlight to a vampire to them?

“He asked me to call.”

5. Keep up with client turnover.

People move on. They get promoted, they change jobs. I can’t tell you the number of times I’ve called someone only to find they left that job. All that work, all those phone calls and meetings, wasted. I could catch up with that person in their new job, if the gatekeeper was willing to share it, but a good bit of the time, that wasn’t possible.

With social media, because I’m keeping up with the people in my industry, I know when someone is moving on. I see their announcement on Twitter, I get the profile change notice on LinkedIn. I can send them congratulatory messages, follow up after they get settled in, and help them in their new role.

Occasionally, I can connect them to other people who can help, or write a blog post that relates to their new role and ideas to consider in their new position. (Sort of like this one.)

Social media is a force majeure in the business world, even while old school sales and marketing pros are still questioning whether and how to use social media, not realizing it’s already being used to great effect. Especially by the competition.

If you want to stay up with current trends and be a valuable resource to your current and potential clients, start using social media tools like Twitter, LinkedIn, and even Facebook. (But that’s for another post.)

It sure beats playing Dialing for Dollars day after day.

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Is Facebook On Its Way Out? The Folly of Calling Things Dead

Given some social media pundits’ “premature speculation” of calling things dead, I’m surprised no one started sounding the “Facebook is dead!” knells after we learned that StumbleUpon surpassed Facebook as the top source of social media traffic. (Also see this post on ReadWriteWeb.)

She was declared dead too. Now look what you've done.

Sure, no one believes Facebook is suffering, because 1) we’re only talking about social media traffic, 2) there are still questions about the methodology, and 3) Facebook is f—ing huge.

But after hearing that Facebook was going to kill Google, that Twitter was going to kill email, or that social media is going to make corporate websites irrelevant, I’ve decided that people who declare things dead are only doing it to get attention (this post’s headline notwithstanding).

Is Facebook going to die, just because it got surpassed in one small category? Hardly. Yet, I heard someone declare “nobody Googles” because Facebook had just surpassed Google in number of minutes on site, by a total of 2 million minutes, based on worldwide usage. But Facebook and Google do two different things. Besides, being a 799-pound gorilla doesn’t make you irrelevant.

Is Twitter going to kill blogging? Never. Because if you can sum up your deepest thoughts about life, the universe, and everything in 140 characters, you’ve got all the emotional depth of a high school prom.

Is email dead just because some jegging-wearing hipster carrying a 60-year-old camera would rather send a text on her smartphone? Hell no. How else is Facebook and Twitter going to notify her that she’s got new friends and followers?

I truly am surprised that no one tried to declare Facebook dead after the StumbleUpon news last month. I figured every Wrongway Feldman-praying Internet pundit would have been all over that news, declaring that the days of social media were at an end, and that we were all going back to rotary phones and typewriters.

Or maybe that’s finally dead.

Photo credit: rodolpho.reis (Flickr)

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People Who Can’t Need to Stop Dismissing the Work of Those Who Can

“I’m tired of people who ‘don’t’ attacking the people who ‘do.'” — Britt Raybould

Writer, crafter, and blogger Britt Raybould put the dope slap on people who dismiss the work of others, saying “I could do that,” or “that costs too much” (Dismissing the Myth of Easy). It got me to thinking about the critics, both the professional and amateur a-holes, who give a knee-jerk negative reaction about some new venture, and why it won’t work, without considering whether it actually might.

There were people who thought Facebook would fail. They still write blog posts about why Google+ is doomed. (Update November 2017: It finally is nearly dead.)

There are people who have been predicting the death of email, blogging, and now Twitter for years, and despite their egregious incorrectness, still insist on doing so.

There are people who dismiss modern art, writing, and even social media consulting as “too easy,” and they don’t value it.

Britt’s pretty tired of it, and after reading “Dismissing the Myth of Easy,” I’m right there with her.

You don’t have to like my work, but don’t you dare say that it’s easy or has no value. Maybe not to you, but unless you’re willing to ante up, I don’t want to hear it anymore.

If you want to have a best-selling book, write one. Quit slamming people who’ve already got one. If you want to host a widely popular webinar AND charge money for it, then figure out what the market wants and do it. If you want a custom quilt, then by hell, buy the 12 different fabrics, cut out 200+ pieces, and sew the damn thing together.

It’s not easy to sit down and come up with words that string together into powerful sentences and come together to make big ideas. And it’s not easy to take your version of the blank canvas and create something out of nothing. It may look easy, but that’s just the result of time and a willingness to do the hard work.

So the next time you see me, please don’t say, “I could do that, too.” I highly doubt it, and you’ll just piss me off.

Stop Dismissing the Pros, if You’re Not Even an Amateur

I face this all the time as a professional writer. The problem is we all learned to write in the 8th grade. But for a lot of people, that’s where they stopped. And since the extent of their writing is dozens of emails, they know how to write. As a result, they don’t value writing, because they think it’s easy.

There’s a big difference between plopping out an email and actually writing something that’s powerful and moving. There’s a difference between whipping up scrambled eggs and cooking a souffle. And there’s a difference between playing a kazoo and playing a piano concerto.

But those people who write emails, make scrambled eggs, or have mastered the kazoo seem to think that what they do is on par with the professional writer, the trained chef, and the concert pianist.

It isn’t. Not even close.

The people who dismiss it as “not that hard” or “not worth anything” either need to go out and show us how smart they really are, or step out of the way of the people who are actually doing the work.

Because until they understand what actually goes into creating something, their criticisms and out-of-hand dismissals are nothing more than the meaningless and petty ramblings of the perpetually envious.

And anyone can do that.

Photo credit: hfabulous (Flickr)

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15 Social Media Tactics to Promote Your Upcoming Theatrical Show

We just finished the 10-day festival of independent theatre and weirdness known as the Indianapolis Fringe Theatre Festival, and I had a chance to see a few shows, including a couple of old favorites.

I also had a chance to talk social media — because I’m an annoying geek that way — with a couple performers, and decided to write a blog post based on what I told a couple of them.

Didi Panache and Wayburn Sassy of the Screw You Revue

This post is written for any musician or performer, especially the independent theatrical types who depend on ticket sales to make their living. For some of these performers, they bounce from festival to festival and make a good portion of their income from their take. Some even use one festival to pay for the next one.

This is a strategy they can use to improve their take next year.

What You’ll Need

  • A laptop computer
  • A digital camera with video capabilities. If not, your laptop’s camera will do.
  • A Twitter account.
  • A blog (WordPress.com or Blogger.com are great free platforms, as is Posterous.com and Tumblr.com)
  • A YouTube account.
  • A Facebook page. (This is different from a personal profile. You want an Artist’s page.)

What You’ll Do

These are in a general chronological order, but not in a do-one-then-the-next lockstep order. I’m using the Indianapolis Fringe (#IndyFringe) as an example, but this will work for any concert, performance, show, or festival.

 

  • First, make sure your Twitter bio includes a line about the name of your show, or your most famous character’s name. If you only performed in one festival, put the name of that in the bio too. “You may have seen me at the #IndyFringe Festival!” You can always change your bio, especially as you move from festival to festival, or follow specific groups of people.
  • Start following people on Twitter. People will follow you back, especially once they see that you’re a performer at the festival they went to, and even moreso if they were at your show. To find people who were at the festival, do these steps:

 

  • Go to FollowBlast.com and do a search for #indyfringe, and follow anyone using that term. Keep in mind that these hashtags only work for about 30 minutes, so it’s actually a good idea to access this site while you’ve got some downtime at next year’s show.
  • Build a hashtag archive at TwapperKeeper.com. I’m still trying this out, but I’m hoping it will collect old hashtags, unlike FollowBlast.com. However, it only goes back 7 – 10 days, and back for 1,500 tweets. It will then go forward and continue to save tweets. You should set this up before your next festival starts. Work in conjunction with the festival organizers, because they may want to use your archive as well. Also, before you start, search to see if anyone else set up an archive before you so you don’t duplicate efforts.
  • Go to search.twitter.com as another way to search for #hashtags. Put in #indyfringe and see what you can find. Search results are somewhat limited, but you may be able to find older tweets that FollowBlast and Twapper Keeper couldn’t, especially if you’re seeing this now, and are scrambling to recover those old tweets.
  • If all else fails, try Topsy. It’s not 100% accurate, but it gives you more than you might get if you’re looking for a festival that ended three weeks ago.

 

  • Check out the festival organizer’s Twitter page and follow everyone they follow (not everyone who follows them). If they have been good Twitter stewards, they have vetted the people they’re following. Those people will include other performers, supporters, festival-goers, and other people in the industry or festival business. (This last group could be a good connection to getting into other festivals!) Do this with any festivals you plan on going to next year as well.
  • Use Twellow.com and Twellowhood.com as a way to find other people who are in the cities where you’ll be next year.

  • Why You’ll Do It

    Okay so far? You’ve built your Twitter list for a very important reason: Promoting stuff! You’re going to promote next year’s show through videos, your blog, and even email newsletters. Here’s how.

    Zan Aufderheide of Welcome to Zanland
    • Now you need your camera. Start shooting some short videos. Update us on what you’re doing, where you’ll be, thoughts on stuff you did this year. Treat it like a diary. If you’re an actor playing a part, do it in character, especially if that character is going to be back at the festivals next year. Shoot the videos in character, or tell some jokes, or give people a preview of what you’ve been working on. Shoot some rehearsals, some special messages to individuals, or perform a new song.
    • Post those on YouTube.com (make them public), and make sure you fill out all the details, like Title, Description, etc. (all this stuff is indexed by Google, which makes your videos found more easily by people searching for you or the festival).
    • Share these videos on Twitter and your Facebook page, and post them to your blog (do the same with any photos you take). This will accomplish a lot of pre-show promo before you ever set foot in the city. And if you can get people buzzing about the show before you start, you’ll be selling out more shows.

    You can get a Flip camera for as low as $170 now, and if you think that’s still high, use the money you were going to spend on fancy-schmancy postcards and spend it on the camera instead. The postcards are immediately dated once the festival ends, and you can’t reuse them. The video camera will pay for itself with all the videos you shoot and the postcards you don’t buy.

    Finally, there are a few things you want to do next year, to get ready for the next off-season.

      • Build a mailing list of all your attendees. Send around a clipboard before your show begins, or have them sign up before they leave. Ask people for their HOME email, not their work email — especially if your show is laden with profanities and cross-dressers. Guard this with your life. Promise to never, ever spam them. Use it only for newsletters and occasional social media communication.
      • Load that list into a Gmail account (here’s why you should use Gmail), and then either use the Rapportive.com Gmail plugin, or upload the email list to Gist.com, to start finding where your list members can be found on the different social media networks. Follow them on Twitter, and connect with them on Facebook.
      • Send out an occasional newsletter — no more than once a month — and email it to them. Let them know what you’re working on for next year so they get excited about your upcoming visit. Give them an opportunity to unsubscribe, but try to give them useful information so they won’t want to.
      • Use your video camera to shoot post-show testimonials and get them up on your blog as soon as a show ends. Tweet the new blog posts to your Twitter network during the show, so you can continue to remind people you’re there and you’ve got an awesome show. Ask your Twitter network to retweet your show information, so they can help you spread the word.

    There is so much more you can do with social media. Believe it or not, this is just scratching the surface of what can be done. But while it seems overwhelming, keep in mind two things:

        1. This will get easier as you do it more often.
        2. It beats the hell out of busking and handing out postcards in 90 degree heat.

    Photo credit: Erik Deckers

 

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Crisis Communications Needs Social Media to Be First, Be Right, Be Credible

Crisis communications has one overriding mantra, one foundational principle that drives every emergency they respond to: “Be first. Be right. Be credible.”

If you’re not first, you’ll spend your time playing catch up for hours, days, or even weeks.
If you’re not right, your mistake will be repeated, or worse, cited as the truth.
And if you’re not first or right, you will never, ever be credible.

Crisis communication — also called CERC, or Crisis Emergency and Risk Communication — is what emergency first responders use to communicate with the media and the general public. It’s how the health department communicates warnings and updates during a public health emergency. It’s how Homeland Security communicates with the public during a terrorist attack.

CERC, compared to corporate crisis communications, is all about getting the right information out as soon as possible, and being seen as the source for news and information about an incident.

But it’s not happening anymore.

Five years ago, it was enough to just email a press release — which had been approved by a committee — to the mainstream media. Then you answered media calls and arranged interviews. You didn’t communicate with the public, you communicated with TV and newspapers.

But the definition of “the media” has changed. Today, anyone with a smartphone and YouTube is a TV journalist. Anyone with a smartphone and Facebook is a photojournalist. Anyone with a laptop and a blog is a newspaper reporter. The citizen journalist is the person with news to share and a way to share it. Quickly.

This makes the mainstream media crazy.

Not only are the citizen journalists breaking news before the media, they are becoming the first, right, credible sources of information, not CERC.

These days, news is coming from the people who are on the ground. They’re repeating everything they hear and see, and everyone else is passing it on.

CERC communicators need up-to-date technology if they’re going to stay up to speed. They need access to the various social networks if they want to reach the public. Using 4-year-old Blackberries and laptops is not enough anymore. And letting IT block all access to social media networks only makes the problem worse.

(I’ll save the discussion about why IT should not be involved in communication issues for another time.)

If CERC communicators want to stay on top of a situation, rather than being third in the race, they need to remember their roots. They need to use the technology that will make them first. They need to learn how to be right without committee approval.

Because until that happens, they’re not going to be credible.