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Five Reasons Why We Use WordPress

We’re a WordPress house.

90% of our clients are on a WordPress site. The others are either Joomla or Compendium, a blogging platform made right here in Indianapolis.

Personally, I use Blogspot for my humor blog and Posterous for an experimental/personal blog I use for conferences and social media and crisis communicationsdemos.

Taking notes at Tammy Hart's WordPress Design session at WordCamp Louisville.

But when it comes to this blog, our clients’ blogs, and any consulting we do, we’re a WordPress house. In fact, I’m sitting at the Wordcamp Louisville conference right now, at Tammy Hart’s session on designing with WordPress. It’s informative, inspiring, and she’s done some amazing stuff. She’s also making me feel guilty for using pre-built themes (not enough to stop, but I’ll at least feel a twinge of guilt whenever I buy one).

So here are the five reasons we use WordPress, and why we think any corporate bloggers ought to use it too.

  • You can make it do just about anything you want. Tammy says WordPress won’t do your laundry, won’t fix the economy, won’t climb Mount Everest, and won’t explain the meaning of life.* But, you can create brochure sites, basic e-commerce sites, magazines, social communities, a knowledge base, even an invoicing and time tracking system. The important thing about WordPress design is to ask yourself, “How do I make WordPress do X, Y, and Z?” not “What can WordPress do?” So far, we’ve been able to make WordPress do anything our clients need.
  • It’s easy to optimize a site for search engines. We use a plugin called All In One SEO, which helps us creative keyword-rich WordPress meta tags very easily. In fact, I interrupted that last sentence to take 30 seconds to drop in my All In One SEO tags. You didn’t even notice I was gone, did you? There are a lot of companies who specialize in search engine optimization. And the one secret they don’t want me to tell you is that they use a plugin like this to make their lives so much easier. (To be fair, there’s a whoooole lot more they do offsite, and there’s no plugin for that.)
  • The developers make it so easy to use. Anyone with some technical know-how, or at least the patience to figure it out, can set up a blog with WordPress.org. (WordPress.com is easy-peasy. Just go to the site, start an account, choose your theme, and start blogging.) WordPress.org lets you download the software to your own server, where you control everything — updates, themes, plugins. Everything. Tammy says “WordPress.com is like renting, WordPress.org is like buying. If you rent, you can’t knock down walls, can’t paint, can’t change the carpet. Of course, if you rent, you don’t have to fix the toilet, don’t have to fix the water heater, don’t have to fix the refrigerator.” We like WordPress.org, because we can even design the site so it doesn’t look like a WordPress site.
  • It lets you own everything, including your content. No other site does that. Facebook, Twitter, even WordPress.com, owns the means of production and communication. If they go away, all your content is gone. If Facebook inadvertently deletes your account, all your stuff is gone. (They did that to a bunch of accounts when they rolled out Facebook Messaging a month ago, including my mom’s. They restored them all, but it showed how uncertain using someone else’s platform can be.) If Twitter goes under, all your tweets are gone. Even if Blogger (owned by Google) decides you violated their Terms of Service, they’ll delete your stuff, never to return again.But with WordPress.org, the software lives on your server, under your domain, with your content. The only thing that can make it die is you. Even if WordPress dies as a platform, you still own your copy of the software, so you can make it limp along for a couple of years until you find a suitable replacement. Why would you want to put your stuff’s safety and existence at the mercy of someone else’s whim?
  • It’s very easy to embed photos and videos. I’ve used some other blog platforms, and embedding video and photos can be a bit of a pain. WordPress makes it so easy to upload photos and videos, whether they’re from my computer (like these two are), or they’re hosted on YouTube and Vimeo, Flickr and Picasa. Just a couple of clicks, and my media is in place.

There are hundreds of reasons to use WordPress. These are just the five that make us big fans and grateful users. How about you? Why do you use it Or to turn it around, why do you hate it What is your favorite platform, and why?

* Actually, yes it will. It’s 42. And you heard it here on a WordPress blog.

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“My Customers Don’t Use Social Media” and Other Lame Excuses

Fellow social media pro Jay Baer, and author of The Now Revolution, is busting some social media myths with his latest post, Destroying the 7 Myths of B2B Social Media.

My favorite busted myth was “My Customers Don’t Use Social Media”. I hear that one a lot from businesspeople.

“That’s interesting,” I said to a business person once. “How do you know?”

“Well, because I don’t use it,” said this otherwise-intelligent business owner.

I wanted to say, “You drive a sedan. Does that mean all your customers buy sedans? You have two kids. Do all your customers have two kids?” But I didn’t, because I’m a nice guy.

However, had I known what Jay knows, I would have instead offered some pretty interesting statistics instead:

According to the recent Social Technographics® report from Forrrester, 81% of U.S. adults with an Internet connection use social media in some form or function. Further, last year’s Forrester study of B2B technology buyers found that they use social media nearly twice as much as U.S. adults overall.

In other words, if 67% of US homes have broadband access,, 81% of them are on a social network, or 54.27% of people with broadband access are on a social network.

That’s half your customers, half your vendors, half your competitors. And if social media is so cheap to use, and your competitors are already on there, they’re reaching your vendors and your customers more efficiently, more frequently, and more effectively than you are.

Don’t assume that just because you don’t use social media means that the rest of your customers are waiting to join social networks until you do. Just because you do or don’t do something doesn’t mean your customers will follow suit.

If you want more proof, Jay recommended that you take your customer email list, and see which of them are active on different social media accounts by using Flowtown or Gist.

Another way to see whether your customers are using social media is to do the following:

  1. Create a new Gmail account with your company name or your name. (You should do this if you’re trying Flowtown or Gist too.)
  2. Upload your entire customer list to Gmail. (Don’t worry, your original is still safe.) Merge any duplicates.
  3. Create a Twitter account (Twitter.com) or LinkedIn account.
  4. You’ll be prompted to import your email list to see which of your contacts are on that network. Follow those instructions and connect your Gmail account.
  5. Start connecting with/following anyone in your list.

Those are the people who are using Twitter and LinkedIn. My guess is that at least 25% of your list will be found on those two networks, and possibly more.

So why aren’t you communicating with your customers on this channel? It’s cheaper than any advertising or trade shows. It’s more effective than traditional marketing. It targets your audience better than direct mail. It’s new enough that people are still paying attention to it. And it’s got enough acceptance that it’s not going away.

Basically, if you think your customers don’t use this because you don’t like it, you’re making a big mistake. Social media is not going to go away, and it’s only going to get bigger. People said the same thing about the Internet, computers in the workplace, fax machines, and telephones. But newer, more technologically-daring companies are willing to try these things, and they’re going to leave you in the dust.

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A Look at Old School Journalism

When I wrote for my college newspaper, the Ball State Daily News, one of the things I liked to do was to put some paper in the manual typewriter, hammer out a few sentences, rip it out of the typewriter, and yell “COPY!!” which would always crack my editor up.

This was back in about 1988, when we thought that kind of news writing — furiously banging out news copy on clackety old typewriters — was old-fashioned, and that nobody did it anymore. After all, we were nearly at the 21st century, using dummy terminals to put all of our news into a mainframe that would process the story into a single column, where it could be printed, cut, waxed, and pasted up on the layout page.

The fact that I just used terms that most younger readers don’t know — paste up, wax, typewriter — probably renders the whole COPY!! joke unfunny.

I recently spoke to some journalism classes at Ball State about how to blog for newspapers. I tried referencing a few of my student journalism experiences, and even told an OJ Simpson story, and was met with blank stares. I didn’t realize until later that many of these students were born the year before I got married. They were two when the OJ Simpson trial was going on.

Still, I always appreciate the history of journalism, and I like knowing things about it, like the fact that copy boys were the boys who ran around the newsroom, grabbing papers out of writers’ hands. Writers who had just ripped their story out of the typewriter and shouted “COPY!!”

I was interested to find this video in a post, “How to be an Old School Journalist,” on Alltop.com. While the segment at 5:06 may be a little… upsetting, keep in mind that the video is around 70 years old.

Although I’m not sure exactly how old the movie is, you get some clues just by looking at the hats and suits, the cars, and even the phones. It’s an interesting look at what they thought of journalists — and women — back in those days.

It’s even more interesting when you realize how far we have come as a news gathering society.

  • According to Google’s Eric Schmidt, we produce as much data in 2 days as we produced from the dawn of history up to 2003.
  • More women blog than men. In fact, the Blogher Network boasts 2,500 women bloggers as part of their network alone.
  • A story written for a blog can be produced in minutes, not hours. Publication of a post is immediate. No typesetting, printing, or delivery. Hit Publish, and it’s out there. A news story can be written in minutes, but then it has to be pasted up (electronically, of course), and then printed, and delivered. The shortest amount of time it can take is 4 – 6 hours from the completion of the story.
  • To own a major newspaper takes millions of dollars and requires specialized knowledge to run specialized machines that only serve one purpose: to put ink on paper. To run a major blog takes a $1,000 laptop and a wifi connection. And when you’re done, you can watch a movie on it.

In Linchpin (affiliate link), Seth Godin talks about how the factory, the means of production, can be owned for $3,000 for a laptop (Seriously? $3,000? Seth, call me. I’ve got a deal on a few Dells for you, 2,000 bucks each.)

Bil Browning, owner of the Bilerico Project (the largest LGBT news blog on the web) runs his blog with four directors/editors, and 90 contributors (I even contributed an article last year). But he doesn’t have an office, doesn’t have printing presses, doesn’t have any overhead, other than his servers, and the salaries for him and his four directors. When I compare the low cost — $1,000 for a laptop — and ease of which he is able to reach hundreds of thousands of readers each month versus the time and effort we put into reaching people via newspaper today versus the time and effort we put into reaching people via newspaper 70 years ago, it’s a wonder we ever got it done at all. It’s also easy to see how Bil is able to reach his readership much more easily and cheaply than most big city newspapers.

Watch the video, see how our grandparents and great-grandparents got their news and information, and see if you’re not amazed.

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Tools Don’t Make The Expert, Knowledge Does

Chris Brogan said something in his Hemingway’s Pencils post last week that really hit my hot button:

No one ever asked Hemingway which pencils he used to write his books. The tools aren’t the thing. The effort and the content and the promotion and the connection and the networking and the building value are the thing.

This is an important distinction as people still equate the knowledge and experience of using social media tools with the quality of the work someone does, and whether they can call themselves a social media expert.

I have used Moleskine notebooks and Pilot G-2 pens for over six or seven years. I have used computers to write since 1986. I have gone through hundreds of legal pads. But none of this makes me a good writer. Knowing the best words to use to convey an idea, knowing how to construct sentences for maximum impact, knowing how to string ideas together, knowing how to tell a story. Those are the things that make me a good writer.

However, to listen to some of the “no social media experts” crowd, it’s the amount of time that I have used my writing tools that make me a good writer. And to hear their argument, I lose my expertise each time I switch to a different writing tool. Switch from pen to computer? Start all over, your pen writing knowledge is useless.

The point is that it doesn’t matter how long I have used a tool, it’s what I do with those tools that make me an expert. It’s not how long I have owned a particular pen, or if I switch to a different brand of notebook (as if). It’s the knowledge and experience that I bring to my writing that does it.

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My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available for pre-order on Amazon.com. I wrote it with my good friend, Kyle Lacy, who I also helped write Twitter Marketing For Dummies (another affiliate link).

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The Growing Need for Bloggers as Citizen Journalists

Two bits of interesting news this past month for bloggers who consider themselves journalists:

I’ve been preaching for a while that bloggers are citizen journalists. And now we get confirmation that 52% of us believe it to be true, and that 61% of Americans are possible readers. Plus — and this is a big one — the last-reported numbers from Technorati are that 77% of all Internet users read a blog of some kind.

The time is ripe for bloggers to begin thinking of themselves as citizen journalists. Social media is making it so much easier for us to not only see the news, but report it as well.

Social media is breaking the news before the news.

We’ve seen several instances where social media broke news stories before mainstream media picked it up. The three most notable examples have been:

  1. The first images coming out of Haiti were on Twitter, because mainstream media couldn’t get on the ground. People with cell phones and spotty wifi were sending photos to Twitter and Facebook, and we were spreading them around like wildfire. My family was particularly interested in one set of missionaries in Port-au-Print, and @TroyLiveSay was providing information that we weren’t getting anywhere else.
  2. Moments after the terrorist attacks in Mumbai, India, news was spreading on Twitter before the shots had even stopped.
  3. When the US Airways flight landed in the Hudson last year, news had broken on Twitter 15 minutes before the first news reports hit the airwaves.

While none of these examples show a failing of the mainstream media, they show that in many cases, people reporting on incidents that happened nearby ended up being first just because of the widespread nature of the tools.

I’ve been playing with Posterous as a possible blogging platform for rapid response and crisis communication professionals. You email your blogs to your email address (it’s actually just post@posterous.com), your subject line is your headline, you attach any photos, type and format your content in your text box, and voila! You’ve got a blog post sent from your smart phone.

And I totally geeked out a few days ago, when Chris Brogan showed how you can take photos on your digital camera, and immediately have them uploaded to your favorite file sharing service, with something the size of a quarter and something else the size of a pocket calculator.

My advice? If you have even the slightest inclination of being a citizen journalist, start taking your blogging seriously. You don’t have to change the scope of your blog, your writing style, or even the quality of your writing.

Just do it with intentionality. As hard as it may be to explain (this is the 6th time I’ve written this paragraph), report your news for posterity. Do it with a sense of responsibility and gravitas. When you see something happening, take photos and upload them to Flickr or Picasa. Send tweets. Email news to your blog. Be a source of information to your community. Don’t just repeat what you’ve seen, report on it.

Even something as simple as reporting a small incident you just witnessed can sometimes lead to national or even international stories, or you may be the lone voice that speaks for someone who can’t do it themselves.

While I’m not suggesting we all change our focus and become word slingers, I am suggesting we adopt the mindset that we’re just as good as the professionals who, I’m sorry to say, just aren’t as quick as the “ordinary citizens” armed with nothing more than cell phones and a serious case of Twitter-thumbs.

Related posts:
Rules for Being a Media Blogger
Defining Two Types of Crisis Communication
Five Things Newspapers Can Teach Us About Blogging
What Stylebook Should Bloggers Use?