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Can Your Company Survive Without a Corporate Blog?

Does your company need a corporate blog if it’s going to survive the next 10 years?

Maybe not.

Will your company thrive and grow if you don’t have one?

Maybe not.

A corporate blog is a great way for companies to share information with their customers and vendors. It’s a great way to promote their products, answer customer questions, make special announcements, and even sell to new customers.

A corporate blog will help your company appear at the top of the search engine rankings — there are roughly 88 billion Google searches per month. How many of those are you missing out on? — and will give you a place to send your customers when you interact with them through social media marketing. (Uh, you are using social media to talk to your customers, aren’t you?)

People are reading blogs whether they realize it or not. In fact, Technorati estimates that 76% of active Internet users are reading a blog of some sort or another. I think that number may even be higher, because so many websites, online newspapers, and landing pages are actually blog posts, and not regular html pages. People visit the blog thinking they’re finding a page or article, but in actuality are reading a regular old blog post.

The great thing about blogging is that anyone can do it. It doesn’t matter if you’re a Fortune 500 company with a marketing budget measured in the hundreds of thousands, or a one person operation whose total sales are measured in the tens of thousands. At its very core, its very essence, a corporate blog is just a company talking to its customers about the things that matter to the customers.

The blog is the great marketing equalizer. It levels the playing field between big and small companies. I’ve seen small companies with more passion than money turn out great blogs that are well-written and well-received. I’ve seen huge companies with lots of money and personnel that create crappy blogs that are poorly written piles of jargon-filled manure.

A corporate blog can cost thousands of dollars in design, content creation, and web hosting, or it can be one of the many free options hosted on someone else’s server. The expensive blogs don’t always do better, and the free blogs are not always lacking in quality.

What matters is the content and whether you’re creating enough of it.

So will your company survive without a corporate blog? Maybe it will.

But it will certainly be outclassed and outpaced by the companies that do have one.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: Coda (Flickr)

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Four Ways a Corporate Blog Can Help Your Company Increase Profits

A corporate blog is more than just a company diary where someone from marketing talks about the latest trade show. A corporate blog is a support tool that can lighten the load of several different departments within your company. Here are four ways a corporate blog can help your company.

1. Reduce Marketing Costs and Improve Reach

In the past, Marketing put a lot of time and money into developing, creating, and printing new sales literature and brochures. But once the specs changed on a particular product you got a new area code (it happened to my company in 2002), or you made an egregious error (guilty), the remaining 8,500 copies of the brochures were rendered obsolete, or you had to hand correct every single one of them with a black marker.

A blog can replace a lot of sales brochures and literature, introducing customers to the new product, letting them read the new specs, and finding out the latest features and prices. A blog will also let you show new photos and video demonstrations, tell people about the upcoming trade show or the show you just finished, or even post a video of the CEO talk about the product and what it means for the industry.

By turning to electronic publishing, you can reduce printing costs, reduce costs per lead, and ultimately, costs per sales.

2. Serve as a Newsroom

The PR department spends a lot of time chasing down the industry media or traditional media, trying to get them to talk about your latest product or service. The problem is, the media isn’t always willing to listen, or they can only publish on their own schedule, not yours. But by posting news articles to your website, you become the news source, not the traditional or industry media.

A blog will let you disseminate the latest news to your customers, helping your most loyal customers not only read what you’re up to, they can share it with their readers, which promotes your news as well. The media can use your blog as an information-gathering source as well. This lets them see what you’re doing, rather than waiting for a press release. They can find your press releases, product photos, and HD video clips, and get everything they need with ease. They can also get further information and details without calling your PR person while she’s on vacation and unavailable.

3. Sell to New Customers

Corporate blogging can greatly benefit the sales department, because salespeople can talk about the benefits of the new product, use blog posts to answer frequently asked sales questions, and preemptively overcome any objections potential customers may have.

While this won’t answer every question and objection for every customer, you’ll find that it cuts down on the time per sale. When I started selling on the Internet in the late-90s, I found I had cut my time per sales call down from 40 minutes to 10 minutes just because of the information I was putting on my website.

Again, this is where video demonstrations can be invaluable to potential customers. This also helps improve search engine rankings, so your site is more easily found during web searches, which means more customers could find you, which in turn means means more sales.

4. Provide 24/7 Customer Service

If you have a product or service that has frequent questions, don’t just rely on an FAQ section. Turn your blog into a knowledge center, and ask your customer service reps to write posts that answer those frequent questions. Make them as easy to find as possible (proper keyword tagging, links from the FAQ page, or even listing them in your “popular posts.”

Ask other customers to leave comments on individual posts about different fixes and solutions they’ve found as well. Incorporate their answers into the official blog posts to continue the discussion, and to make your customers feel like they’re contributing.

Finally, customers can search your website and find in-depth answers to questions they have. This saves phone calls about basic constantly-asked questions, which means you can help reduce customer service costs.

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It’s Still Corporate Blogging, Not the Social Web

Debbie Weil doesn’t like the term “blog” anymore. She wants to do away with it.

I was listening to Debbie on Doug Karr’s Blog Talk Radio from the end of February, and she said she doesn’t like the term “blog” anymore. Rather, she wants to call it the “social web,” since blogging has grown beyond a string of chronologically arranged thoughts by writers who wanted to journal publicly (I’m paraphrasing).

I couldn’t disagree more.

While blogging may be old hat to people like Debbie, Doug, and me, it’s still new to a lot of businesspeople, who are only just now hearing about it. They’re only just now hearing about social media. They have just recently quit calling it “Facespace,” and realize there might be something to allowing their employees to contribute to their website.

Some of these guys even have a website. (No, not the horse.)

Keep in mind, the business community still hasn’t embraced the Internet as a whole. According to Formstack, only 45% of businesses in the US have a website.

That’s a friggin’ website! That’s not even a blog.

I built my first website in 1994. On Adobe PageMill. It was horrible. But we were one of the first businesses in our industry to have one, and I’ve been online ever since.

It’s 17 years later, and more than half of the businesses in this country still don’t have a website. They’re certainly not thinking about a blog. Maybe they’ve heard of it, maybe they know someone who’s got one. But they’re not seeing the need to have one.

And if that’s the case, they’re certainly not ready to embrace the social-ness of their website, and stop referring to it as a blog, since they don’t even have one.

Cast of Decoder Ring Theatre, an audio theatre company in Toronto. They're airing 6 of my radio scripts this summer on their podcast.

I’ve seen this “we’ve got to stop calling it by the old name because it’s not accurate anymore” phenomenon so many times before in so many different industries. Radio theatre is no longer called “radio theatre” anymore, it’s called “audio theatre.” Why? Because you don’t listen to these plays on the radio anymore, you listen to them via streaming audio, podcasts, mobile phones, CDs, and even tapes. Who the hell uses radio?

The audio theatre groups I’ve been a part of have been arguing about this for the last 10 years. (In fact, if I want to rile them up, I’ll bring it up again, like shaking a jar of angry bees just as they’re starting to calm down.) But the only people who care about the distinction are the practitioners themselves. Most of the non-audio theatre public still calls it “radio theatre,” because that’s the name they know. That’s how they refer to it when they talk about what they, their parents, or their grandparents listened to.

When I ask them about “audio theatre,” they stare at me blankly, until I say “that’s the new word for radio theatre.” Then they get it. Audio theatre’s biggest marketing blunder was when they stopped calling the art form what the typical listener was calling it, and I think it played a role in the diminished acceptance of the art form, even as audiobooks and other forms of audio entertainment and education have taken off.

If we want corporate blogging to continue to grow, we need to keep calling it a “blog” for as long as the business community has not fully embraced the Internet as a whole. Once everyone has a website and a blog, then I’ll call it a “social web.” Until then, I’m going to stick with the term the rest of the business community is already using. The social media pros can call it whatever they like.

Photo credit: pullarf (Flickr)

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Seeking Guest Designers and Guest Programmers

I’ve been enjoying being a guest blogger for a couple of years now. I don’t do it that often, but just recently joined Dan Schawbel’s Personal Branding blog as a contributing writer, and have written for Doug Karr’sMarketing Tech blog a couple of times. (I even started my career as a writer by writing a guest column for my friend Joel in our college newspaper.)

Can you work a computer? Then, oh boy, have we got an opportunity for you?!

In fact, I like the guest blogger program so much, I think we’re going to take it that next logical step forward, and invite people to be guest web designers and guest programmers for our Professional Blog Service website.

Think about it. As a guest blogger, I get to write a weekly blog post about whatever topic I want, as long as it falls within the editorial direction and guidelines of the host blog. People see my name, I get some backlinks to my own site, and I get to promote my own efforts, like my own personal branding book, Branding Yourself (affiliate link).

Our guest designers and guest programmers will get to feature their own work on our blog, where it can be seen by all of our visitors, who will ‘ooh’ and ‘aah’ appropriately, marveling at the cleverness of your work and your skill. You’ll get viewers and consumers of your work, which could lead to some exciting new opportunities for you! Plus, we’ll create a backlink to your website on one of our blog posts. (Maybe the one about social media strategies for soil conservationists.)

While you are free to create or design anything, our goal is to specifically find guest providers who can:

  • Help us get the Agency theme working on the Genesis framework.
  • Write a WordPress plugin that will properly sync my speaking calendar to a sidebar Google calendar. (I can’t get any of the other ones to do it the way I want.)
  • Write a cool mobile app that lists all independent coffee shops in U.S. Sort of like the Starbucks app, but for indie shops. (Android only; you can create an iPhone version for yourself later.)

You know, simple stuff. However, unlike guest bloggers who don’t get anything, guest designers and programmers will get, I don’t know, a pound of coffee or a case of Mountain Dew. You guys like that caffeinated stuff, right?

So, if you’re as excited about this amazing opportunity as I am (if that’s possible), please leave us a comment and let us know what you would like to contribute.

The preceding was meant to be a feeble stab at humor, and not an actual call for designers or programmers. It’s also not a veiled slam against guest blogging, which I think is very valuable for bloggers. I was just in a weird mood this morning.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: National Museum of American History (Flickr)

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How Can Google Determine QUALITY Blog Content?

Google’s latest changes, thanks to the JCPenney/Searchdex debacle, has a lot of search engine optimization people scratching their heads, worrying about what it will do to their search rankings. Google has also declared war on content farms, going after the black hat backlink builders that build crappy sites who try to game search engines by filling websites and blogs with lots and lots of useless, poorly written content.

Don’t ask me how they’re doing it. Google’s remaining mum on the situation, saying only:

Many of the changes we make are so subtle that very few people notice them. But in the last day or so we launched a pretty big algorithmic improvement to our ranking—a change that noticeably impacts 11.8% of our queries—and we wanted to let people know what’s going on. This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on [emphasis added — Erik].

It’s this last statement that has me intrigued about how Google is going to recognize some of this. How will they know whether sites have original content, do their own research, or provide thoughtful analysis?

I think the answer lies in the foundation of semantic search.

Semantic search, says Wikipedia, “…seeks to improve search accuracy by understanding searcher intent and the contextual meaning of terms as they appear in the searchable dataspace, whether on the Web or within a closed system, to generate more relevant results.”

In other words, semantic search tries to figure out what you mean, not what you said.

For example, if you’re doing a search for “bark” and “dog,” a regular search engine may give you results not only about dogs, but about the bark of a dogwood tree. But semantic search will know that you’re inquiring about a dog, and return only those results that meet your requirements.

Right now, Google is looking at content farms as a group and dropping them — as a group — from their search index. And that’s fine. For the most part, it shouldn’t hurt anyone who is writing original, thoughtful content.

But what happens when Google decides to take a look at some previously ignored places where people are writing bad content trying to game the system? What happens when they look at WordPress.com and Blogger.com, two favorite targets of the search spammers, who dump crappy article after crappy article into throwaway blogs? Google isn’t going to dump their own blog platform (Blogger) from their index, and they won’t do it to WordPress.com without hundreds of thousands of people crying foul. So how will they do it?

My prediction is that Google will be able to figure out what’s good and what’s bad by using the semantic search technology. They’ll determine what’s well-written and what sucks, what’s original and what was barfed out of an article spinner.

We’ve seen some examples of this technology already. Anyone who has ever run the grammar checker on Microsoft Word (which was apparently written by my 7th grade English teacher) has seen how this works. It checks the grammar and usage in your documents to see if there are any serious errors. It’s not great, and often delivers inaccurate or outdated grammar errors, but it can at least find some problems.

So why can’t Google do this? By using semantics, a good grammar checker, and a thesaurus, Google could determine what is original content and what is crap. By examining the language used, Google may be able to determine the intent of the content writer, and whether they’re truly creating original, thoughtful content, or just trying to game the system again. They could raise up some content while flagging or penalizing others.

The best part is this strategy would encourage people to create valuable content, rather than just trying to stand on the shoulders of others and steal theirs or spin it as a way to game the system. It means your stuff has to be well-written. You need a decent grasp of the English language, and the ability to string more than two sentences together.

(Of course, this could have a detrimental effect on people who just can’t write, don’t speak English as a first language, and teenagers who insist on writing in text speak, but that’s a post for another day.)

What do you think? Will a semantic indexing system help bloggers who are trying to do the right thing, or will it hurt the industry as a whole? Do you think people will mistakenly be caught up in a new semantic system? How would you avoid it, either from Google’s view or the writer’s?

Photo credit: arbyreed (Flickr)

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315 Million Reasons Why Writers Shouldn’t Write For Free

The online newsies of the world all pointed and shouted with excitement, “See?! SEE?!” when AOL bought the Huffington Post new blog for $315 million. Newspapers and journalists all hunched over and typed a little faster when they heard the news, hoping they too could be the next major acquisition by the online giant-emeritus.

But it’s only recently that people began realizing that Huffington Post built its success on the backs of unpaid writers — writers who want to be compensated, even just a little, by the news source they built. (Simon Dumenco has a good wrapup of how Huffington Post is screwing their writers.)

I understand the appeal. The writers were promised the one thing every startup publication offers plenty of (but usually has none): exposure.

“We can’t pay you, but we’ll put you in front of all of our readers,” they promise. “Once we start to get money from ad revenues, then we’ll start paying you for future articles.”

But Huffington Post aside, those 9 million other magazines and newspaper startups never see enough revenue to pay for the celebratory kickoff party, let alone paying the bankruptcy attorney when they fold three months later. Besides, it doesn’t sound like HuffPo ever offered money. Ever.

It’s real simple, writers shouldn’t write for free. In that link, scifi writer Harlan Ellison rants about how writers are constantly getting the short end of the payment stick, thanks to the mistaken idea that what we do is somehow easy.

What we do is not easy. We’ve only done it for so long, we make it look easy. It still takes work to string together 500+ words, make sure they’re spelled correctly, are coherent thoughts, and are assembled into something that’s both easy and enjoyable to consume. (If you think it’s easy, take a whack at 500 words on any topic, and send it to me for an “honest but thorough” critique. I dare you.)

Look, if you want exposure for your writing, and you want to write for free for Huffington Post. Go ahead. But don’t do it in the hopes that they’re going to come up with a little thank you gift for all your hard work. You knew it was free going in, and that was the deal you made with them.

I don’t mean to sound unsympathetic, because I can’t tell you the number of times I’ve been screwed by an editor or potential client. I fervently believe that Huffington Post should do the nice thing and show a little love and gratitude to the people who made them worth $315 million, but I don’t think it’s something they have to do. Not because it’s their party, and they made the rules, but because the writers never had the expectation of getting paid, and went into the relationship fully expecting to never receive money.

(Update: One friend who runs a very popular community blog said if he gets a front page placement on Huffington Post, his site get 10,000 – 50,000 extra visits from the story. Otherwise, he runs around 2,000 extra visits. For a site that makes money from selling advertising, writing for free for Huffington Post is worth it, because it helps him serve up more ads, which makes him more money.)

If you want fame and exposure, write your own blog. Work your ass off in that niche, become famous, and work on your personal branding to find new readers. Then leverage that into paid bylines in real print publications, public speaking gigs, and even a book, like say, one on personal branding (affiliate link).

While that strategy is much, much harder than knocking out a few blog posts for Huffington Post, it also protects you from being totally screwed when the website is sold to a giant conglomerate and you don’t get anything. At least when you’re writing your own little blog, you’re getting nothing anyway, but without the painful screwing that the Huffington Post writers just experienced.

There’s no reason you have to write for someone else, especially when all you get is a byline. Thanks to all the different free blogging platforms that are available — Blogger, WordPress, Posterous — you can have your own blog and write for free to your heart’s content. And when someone makes an overture to buy you for $315 million, you don’t have to share it with anyone at all.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Photo credit: Daniel Borman (Flickr)