Erik Deckers

About Erik Deckers

Erik Deckers is the President of Pro Blog Service, a content marketing and social media marketing agency He co-authored four social media books, including No Bullshit Social Media with Jason Falls (2011, Que Biz-Tech), and Branding Yourself with Kyle Lacy (3rd ed., 2017, Que Biz-Tech), and The Owned Media Doctrine (2013, Archway Publishing). Erik has written a weekly newspaper humor column for 10 papers around Indiana since 1995. He was also the Spring 2016 writer-in-residence at the Jack Kerouac House in Orlando, FL.

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Here are my most recent posts

July 4, 2012 By Erik Deckers

Typing is an Important Writing Skill

I learned something interesting from a musician friend of mine last night. According to Rodney Thomas, a professional musician and my good friend from high school, when he plays piano, for the most part, his left hand runs on auto pilot. He can’t think about his left hand while he concentrates on his right hand. And at times, he has to switch his right hand to auto pilot so he can focus on his left for a few minutes.

It’s an interesting phenomenon. When we’re doing something multi-handed like playing piano or typing, our hands operate differently from each other. Our left hand truly does not know what our right hand is doing. We run on auto pilot for certain things.

I learned to type on one of these. Now I want another one.

Typewriter keys — I learned to type on one of these. Now I want another one.

As a writer, my auto pilot activity is typing.

It sounds weird, but I think good writers are also good typists. We should be writing so much that we don’t think about our typing, we think about the words that are coming out of our brains. The people who can’t type are struggling to write well, because their focus is on their hands and not their words.

For other good writers, they refuse to type anything because they don’t know how, so they write things long hand on legal tablets. They recognize that their typing is going to get in the way of their writing.

I’ve been typing for so long — since Mr. Carey’s Typing 1 class in 1983 — that I am a touch typist. I can turn my head and pay attention to a conversation. I can close my eyes and lean my head back. I can type right-handed while I hold a coffee cup in my left hand. And I have, on more than one occasion, started to fall asleep and continue typing for three or four sentences. It freaks my family out when I do that.

What’s weird is that I have such strong muscle memory for the way certain words are typed that if I misspell something or I transpose two letters, I can tell. My fingers move out of order and I can tell it as soon as I happen. That’s when I turn away from the conversation, or lift my head and open my eyes to fix the error.

As odd as it sounds, a good writing skill to practice is typing. The better you type, the less you have to concentrate on typing. The less you have to concentrate in typing, the more you can concentrate on the words.

So if you can’t type, start focusing on whatever you need to do to be a better typist. As you master that important-but-mindless skill, you’ll be able to focus on your writing.

Photo credit: sasa.mutic (Flickr, Creative Commons)

June 27, 2012 By Erik Deckers

Chiasmus: A Rhetorical Device I Love to Hate, Or Hate to Love

Given how much I love a well-written speech and how much I hate motivational quotes that are plastered all over Facebook and Twitter, I have a love-hate relationship with the chiasmus.

Chiasmus is a rhetorical device where two or more clauses are reversed in a single sentence or paragraph.

Ask not what your country can do for you, ask what you can do for your country. (John F. Kennedy)
But many that are first shall be last; and the last shall be first. (Matthew 20:16)
In the end, it’s not going to matter how many breaths you took, but how many moments took your breath away. (Shing Xiong)
Quitters never win, and winners never quit. (Anonymous)
“If you do not master your rage—” “What, your rage will become your master?” (Mystery Men)

So? I used to work for the f—ing President. Float that opposite.

It’s a great rhetorical device, because it’s ear-catching, it’s memorable, and it can zap some life into a dull phrase. When it comes from the mouths of master orators, it’s lyrical and moving. When it shows up in my Facebook stream, I want to punch Facebook in the neck, because it’s being used like the star wipe of motivational quotes.

It’s called the chiasmus because of the Greek letter X, or “chi” (like the “kye” in “sky,” not “chee” as in “tai chi”). Basically, the two parts of the statement cross over like the X, which lends itself to the name. Or, as Toby Ziegler mistakenly called it in an episode of West Wing, the “floating opposites.” (When I was a speechwriter, I searched and searched for more information on floating opposites, and the only references I could find at all were to that West Wing episode, which means it’s not a real thing.)

While it can be a powerful device, it’s often greatly overused by the same people who discovered the Drop Shadow filter on Photoshop 10 years ago. And that’s where the use of chiasmus in motivational quotes becomes so annoying.

It’s such an easy device to use that it gets overused. When all you have is a hammer, every problem is a nail. In the hands of some, the chiasmus is just one big claw hammer that is used to pound emotion into every Facebook update this side of “Hang in there, Kitty, Friday’s coming.”

Just remember, if chiasmus is a spice, it’s garlic, not salt. A little garlic goes a lo-o-o-ong way, and should not be sprinkled liberally into every piece you write, let alone every paragraph. Or status update.

Save the chiasmus for a special occasion, when you know it’s going to make a big difference to what you’re writing. Not when you’re exhorting your Facebook friends “You can give without loving, but you cannot love without giving.” (Bleah!)

June 20, 2012 By Erik Deckers

Keep Calling It Social Media ROI: A Response to Copyblogger

I hate it when people try to change the name of a well-known concept, just because they don’t think it accurately describes what that thing is anymore.

Some teeth grindingly well-known examples include:

Changing radio theater to audio theater “because you don’t just listen on the radio anymore — CDs, podcasts, and the Internet are also channels.”
American Public Radio changing their name to American Public Media for the same reason.
Debbie Weil wants to stop calling blogging “blogging,” because the term is outdated. It should be called “the social web” (I heard her say it on Doug Karr’s Marketing Tech Radio show last year).

Trust me, this list goes on and on and on.

Last December, Copyblogger did the same thing. Sean Jackson (CFO of Copyblogger) and Sonia Simone (CMO of Copyblogger) wrote a blog post called There Is No ROI In Social Media Marketing.

But the truth is, marketing will never produce an ROI.

Sonia: OK, you’re still sounding insane to me.

Sean: I’m not done yet.

Marketing will never produce an ROI because ROI is not what you think it is.

A pure definition of ROI is simple to quantify.

ROI = (Gain from the Investment – Cost of Investment)/Cost of the Investment

The problem for marketing professionals is that marketing activity is not an investment.

An investment is an asset that you purchase and place on your Balance Sheet. Like an office building or a computer system. It’s something you could sell later if you didn’t need it any more.

Marketing is an expense, and goes on the Profit & Loss statement.

Yes, this makes sense. But it makes sense in the same way that telling an 8-year-old that eating Brussels sprouts will help him grow up to be big and strong. And on one level, the 8-year-old wants to be big and strong.

On the other hand, it’s the dumbest thing he’s ever heard, because Brussels sprouts taste like shit.

We Need ROI

Frankly, I don’t care if you don’t think it’s accurate. I don’t care if you think there’s a term that better reflects all the subtle intricacies of whatever it is you’re involved with. I’m not just talking about the difference between investments and profits (that’s more than a little subtle).

I’m talking about the difference between the words you use, and the words everyone else in the world uses.

When I was in crisis communication at the Indiana State Department of Health in 2006-2007, I had to constantly stop the epidemiologists from referring to the bird flu as the “human flu pandemic.” Whenever we had a news interview, I had to remind more than a few of them not to use “human flu pandemic” when they spoke with reporters.

“But ‘bird flu’ isn’t accurate. It may not even come from birds. And it certainly won’t be limited to birds by then.”

“Okay, then call it ‘pan flu,’ because that’s the term the general public is using.”

They didn’t like it, because it wasn’t completely, technically accurate, but I was satisfied because the public was going to know what the hell they were talking about.

We saw it again in 2009, when — turns out the epis were right — it was the swine flu epidemic that got us. And predictably, the media types and general public were all talking about swine flu, swine flu, swine flu. Predictably, the CDC tried talking about the “human flu pandemic,” and no one knew what the hell they were talking about.

Word reached the CDC, and they started talking about H1N1 instead (it helped when the US Swine Association and other hog people told the media that the term “swine flu” was hurting their sales).

It was still accurate, it didn’t offend the epis, and it was still short and sound-bitey enough for the media and public.

What ROI and Swine Flu Have in Common

(Nothing. It was the pithiest sub-head I could think of.)

But at the same time, we do have to recognize that, for good or bad, people will use the term ROI forever. Like Jackson said, “I’m seeing ROI taking on a mythical status in marketing — a benchmark used to compare every decision to some financial metric of return.”

It’s not just marketing people, it’s businesspeople everywhere. We all use the term “ROI,” even if there’s really not an “I” in the first place. Same way KFC is now just “KFC.” It no longer stands for “Kentucky Fried Chicken,” they’re just “KFC.”

I think the term “ROI” is taking on the same meaning. We know it means something, but it doesn’t reflect what the letters stand for anymore.

Now, ROI can refer to investments in capital products, it can refer to marketing campaigns, it can refer to your website, your cell phone, your networking events, or anything you spend money on and hope to make money back.

(Because if you want to get even more technically accurate about it, most capital items don’t have a return; you use them until they wear out. And my personal finance friends remind me that an investment only refers to things that can appreciate in value; so a house is an investment, a car is not. So should we start referring to it as Lack Of Return On Investment, or LOROI? No, because that’s stupid.)

So Should We Change The Term “ROI?”

No, we should not. Because all the variations I hear — Return on ENGAGEMENT, Return on INTERACTION, Return on EFFORT — are about as mentally repulsive as a cold, half-chewed Brussels sprout in an 8-year-old’s mouth.

Just like with blogging, radio theater, and public radio, we need to stick with the term that people know. Rather than taking a prescriptive approach to language (i.e. “we have to follow these rules, because they’re the rules”), and changing the name of something to be as perfectly accurate as possible, instead just chalk it up to “common usage,” or the idea that too many people are doing it this way to change it.

Rather than complaining about the term, why don’t you instead try to get people to understand that social media is 1) measurable, and 2) can make money? That’s the more important battle to fight, rather than the ticky-tack little details that only matter to a select few people in an already tiny niche.

Jason Falls and I talk extensively about the ROI of social media marketing in our book, No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing (affiliate link).