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Ten Commandments of Hiring Freelancers

1. You may not pay less than a living wage. What’s the living wage? Figure out what a professional supporting a family of four in your part of the country needs to make per year. Divide that number by 1,000. That’s the freelancer’s hourly rate. If that number is your budget for the entire project, don’t call them until you can afford them.

Moses and the Ten Commandments

2. Always set — and have — clear expectations. Make sure you know up front what the freelancer is going to do and not do. If you’re hiring a website designer, make sure you know who’s going to provide the written content. If you’re hiring a printer, make sure you know who’s proofreading everything first.

3. You may not ask a freelancer to do project work on spec to see if you like it, and then pay her if you accept it. You wouldn’t do it with your dentist, a plumber, or a mechanic. You hire them based on their past work and their vision. You work with them to make sure they give you what they want. But you pay them for it.

4. You may not refuse to pay a freelancer just because you decide not to use their work. If you decide to go in a different direction, or abandon the project, tough. He did the work, you have to pay him. You wouldn’t do that to an employee whose project you canceled. (Exception: If their work just downright sucks, you can cancel payment, but you cannot salvage their work and use it anyway.)

5. Pay for “feature creep.” If you hire a company to write copy for a marketing brochure, and you want them to lay it out too, be prepared to pay for that. If you’re getting a new logo created, and you decide you want your business cards to have a new look, that’s going to cost extra.

7. You may not compare the work they do to your nephew’s and expect the same fee scale. Don’t say, “but my nephew who just graduated from college can do the same thing for $500.” If he really can, hire your damn nephew. The fact that you’re having this conversation with a professional means you don’t actually think your nephew can do the work. Otherwise, you’d have called him. You’re talking to a professional because you want pro level work, so be prepared to pay pro level prices. Don’t expect a pro to compete with your inexperienced family members.

7. Trust your freelancers’ understanding of their technology. If you’re hiring an SEO specialist, don’t make him follow the SEO rules you learned in 2005. If you’re hiring a web designer, and they say “no Flash,” don’t make them use Flash. In most cases, your freelancers know more about the technology they’re working with than you do (e.g. There is no “clean up button” like you see on Law & Order). If you’re asking for something they say can’t be done, it can’t be done.

8. You may not dismiss what freelancers do as a commodity. Freelancers have devoted years of their life to honing their skill so they excel at it. Writers do nothing but write, designers do nothing but design. They don’t go to weekly staff meetings and committee meetings, and they don’t file TPS reports. If you think this is something that any schlub can do, hire your nephew. You leave your home’s plumbing and electrical work to trained professionals, rather than hiring your nephew, right? Treat your outsourced work with the same seriousness.

9. Always pay on time. You wouldn’t delay paying your employees or withhold their paycheck because you’re worried about cash flow. Don’t delay payment for your freelancers. You — hopefully — pay all of your other bills on time, pay freelancers on time. Believe me, freelancers give drop-everything service to their best clients. Clients who think payment is optional get when-I-have-time service.

10. Always approve the final product. Make sure you read and okay everything. Test it out. Make sure it works. Freelancers will always send you the final product, but that doesn’t mean it’s done. You have to pay careful attention to all the details, because you know more about the subject than anyone else.

Photo credit: Functoruser (Flickr, Creative Commons)

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Maybe Social Media Marketing SHOULD Replace Traditional Marketing

Whenever I give a talk on social media marketing, I always point out, “we don’t actually recommend that you replace traditional marketing with social media. Rather, it should be another tool in your marketing toolbox.”

Why? Why can’t social media marketing replace traditional marketing? In a lot of cases, the traditional marketing has outlived its usefulness, and is just a waste of money. Not every time for every marketer. But many marketers are spending money on something that’s not working anymore.

I can think of five reasons why you should replace traditional marketing with social media or content marketing.

1. You Aren’t Getting a Positive ROI

You ned to spend money to make money. But you need to make more than you spend, in order to make it worthwhile. You can’t just throw money away on a marketing channel and call it “branding.”

Because unless you’re Nike, you don’t have branding-level money, you have “this had better f—ing work” money. So spend the money in a place where you know you’re going to make more money than you spend.

One client stopped spending $60,000 per year on trade show marketing because they weren’t getting anything out of it.

“We’ve measured it, and we don’t make any money on the shows,” they told me. “We just go because we’ve always gone.”

The company switched that entire budget over to content marketing, and in the first six months, they got two new clients that grossed more than their entire annual trade show budget.

2. You’re Overspending

A common trick of the Yellow Pages companies is to break everything out into a monthly price, so all their features and add-ons seem small. “It’s only $5.99 more per month.” “That’s only $3.99 more per month.” “Oh, and that’s a paltry $6.99 per month.” Before you know it, you’re spending a lot more than you intended.

On top of that, your prices will increase even more the following year. Your vendor will often send you a contract renewal with some barely noticeable rate creep, hoping you’ll sign it without too many questions. Soon, any prices you were paying are greatly increased from when you originally signed it.

Combine that with the fact that you weren’t getting a positive ROI in the first place, and it’s either time to renegotiate or drop the channel completely. Your vendor’s salespeople should be able to show you how to measure your ROI (they can’t do it for you, but they can show you how). If they can’t, cancel.

Social media isn’t free, but it is controllable. If you hire an in-house person to do it, you can control the costs. If you outsource to a third-party, they can show you the ROI and prove their value.

3. Your Audience Isn’t Using Traditional Media

Are you relying on newspapers to reach 20-somethings? Are you advertising your home decor products on ESPN? Or you’re still rocking the Yellow Pages ads even though you’re trying to reach smartphone users.

This is where it pays to do target market research. Find out where your target market is likely to see (and not see) your advertising. If they don’t read newspapers, stop advertising in them. If they don’t watch ESPN, quit buying TV spots.

Next, figure out where they do spend a lot of their time, and how they gather news and information. For many people under the age of 30, that’s on social media. Quit spending money on advertising outlets that aren’t yielding anything, and start focusing on content marketing and social media marketing.

4. You Need to Reach a Target Audience

Who’s your target audience? And don’t say “everyone.” Because unless you’re Target, “everyone” isn’t an audience.

Who are the typical buyers of your product? Men over 40? Moms? Single 20-somethings?

How would you typically reach them? TV advertising comes close, but there are so many viewers who aren’t in your target market that you’re wasting money. TV costs are based on total viewers, not targeted viewers. You’re paying for people who will never buy your product to see your commercial.

Radio? Same problem as TV. Plus, there’s more than one station your target audience listens to, so you have to double or triple up.

Direct mail? You can target your audience, but you don’t know who opened your mail, or what they did with it.

With social media marketing, you can target a specific group. Whether it’s advertising to certain demographics on Facebook, or running a content marketing/local SEO campaign for search engines, you can specifically target only those people interested in your product, and ignore everyone else.

5. You Don’t Have a Big Budget

Like I said, social media isn’t free. But it’s relatively cheap, when compared to traditional marketing. TV and radio ads can cost many thousands of dollars. Billboards on highways often cost $10,000 or more per month. And on and on.

Social media marketing is a fraction of that cost. It can easily reach your target audience, and won’t cost as much to do it.

Think of it this way: It can cost less than $100 per day ($3,000 per month) to advertise on a single cable station, but you’re going to spend $30,000 or more (sometimes much more) to create a high-quality spot. A six month ad run is going to cost you $48,000. Then you need another six-month ad. Or a two month seasonal ad. Or more than one commercial.

(And let’s not even talk about how you’re spending a lot to not reach your target audience, or how difficult it is to track ROI.)

Social media pricing varies, but an outside agency can manage social media anywhere from $1,000 – $5,000. It may seem like a lot, but it beats the $96,000 per year you’re spending to create and run two TV commercials on one cable TV station.

Can we completely replace traditional marketing with social media marketing? Not yet. But every day, traditional marketing’s effectiveness is slipping into obscurity. It’s not dead, but it’s certainly coughing a lot.

For some companies, however, they need to stop spending money on traditional marketing and advertising and make the switch to social media marketing instead. It’s where your customers are spending most of their time, it costs a lot less, and it’s easier to reach your target audience.

Photo credit: jasonwg (Flickr, Creative Commons)

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Co-Citation Will Replace Anchor Text, Make My Life Harder

SEO professionals are about to lose another search signal in their optimization work, only to have it replaced by something that requires more work by content marketers, but will ultimately make Google better.

According to Rand Fishkin in a recent Whiteboard Friday, we’re about to lose anchor text.

Anchor text is a string of text that links a word or phrase to another page. In the previous paragraph, Whiteboard Friday is the anchor text.

I never thought I’d write about how Hungarian football relates to blogging.

It’s long been an SEO practice to backlink to a website by linking a keyword or phrase. For example, Pro Blog Service’s president, Paul Lorinczi, runs a Hungarian football (soccer) website. If he wants to promote the site with anchor text inside a backlink, the html code would look like this:

<a href=”http://www.hungarianfootball.com/”>Hungarian football</a>

This tells Google “this link, HungarianFootball.com, is about ‘Hungarian football.'”

Problem is, all that is dying. Stupid spammers.

Spammers Ruined It For The Rest Of Us

For all good things that SEO did and was, the spammers screwed it up for the rest of us. They’re the ones who created the link farms that had thousands of backlinks on hundreds of pages. Pages completely unrelated to whatever the links pointed to. A link to a site about jewelry from a page about construction equipment.

Fishkin says anchor text will nearly die — it won’t die completely — and instead be replaced by co-citation.

Co-citation is a new method where Google looks at important words on a page, not just official keywords, and draws a relationship between them. Then it determines what the page is talking about — e.g., does it refer to another page or brand? — and makes the association that “these words and these words go together. And they’re referring to the topic of this website over here. So we’re going to assume that the two go together, and we’ll give the website a little boost.”

In other words, instead of backlinking to a page about Hungarian football with Paul’s name, Google now has an entry in its giant massive database where the two have been linked just by being mentioned on the same page.

Another Co-Citation Example

I write a lot about Ernest Hemingway and blogging, including one post about whether he would be a good blogger or not. I’ve written about the two topics so much that when I do a Google search on “Ernest Hemingway blogging,” my tag page on Ernest Hemingway shows up (a compilation page of all posts I’ve tagged with Hemingway’s name).

(In fact, it’s ranked 6th on Google, which would be cool if anyone actually ever did a search for that term.)

Next, let’s say I had another website called ErnestHemingwayBloggingTips.com. Google would be able to make the association between my blog posts on “Hemingway and blogging” and this new website. Google would essentially say, “Here’s a blog post about Ernest Hemingway and blogging, and — ooh! — here’s a whole website devoted to that topic! SCORE!”

What would further cement the relationship is if my name appeared on both pages, like, say, in an author bio. Then, Google has another link in that chain, and whenever someone did a search for “Ernest Hemingway blogging,” my new website has a better chance of ranking very high because of the co-citation between Ernest and blogs.

This tells us some important things about co-citation:

  • I don’t use Hemingway’s name in every headline, just the one post, but Google still picks up on the keyword “Ernest Hemingway” in all of the posts. It understands, because of the tag and the body copy itself, that Papa is integral to the text. That means while headlines may be useful, your posts aren’t going to be ranked only on headline keywords.
  • The tag page is a dynamic page created by WordPress. If I add another post with “Ernest Hemingway” as the tag, like this one, the page will change. That means tags are important to Google, so use your tags properly. Don’t abuse them. Otherwise, Google’s going to take those away too.
  • Google is indexing synonyms. It’s not only looking for the word “blogging,” it’s also keying in on the word “blogger.” How long will it be before exact keywords are no longer important, because Google will understand what we mean, and not just what we said.
  • Freaking out about keywords and trying to find the exactly-perfect-bestest one is (almost) unnecessary. It used to be you had to limit your headline and topic to a single keyword, and you scoured Google AdWords and WebCEO to find just the right one. Now you’re going to get some Google juice for different keywords and their synonyms, not just the one in your headline.

Like all things Google is doing, co-citation is going to make life both harder and easier for content marketers. It’s going to drastically change our strategy, and make us have to work harder. Because, as you can see in Fishkin’s video below, co-citation doesn’t always help your page, unless it’s on someone else’s page. That’s what anchor text and backlinks did for us; we linked back to our sites using the right anchor text.

And since Google is focusing on quality content — because crappy content farms were decimated by Google Panda, and Penguin foreclosed on the link farms — that means we need people to talk about us and our keywords on their sites.

That leaves us with two strategies, both of which will take a lot of work, but will have a huge SEO payoff.

  1. Blogger outreach. This has been a public relations function. Now PR has to work with SEO in order to boost rankings. This means PR flaks who have already been doing blogger outreach will be at an advantage. They’ll be ahead of the game once co-citation becomes a real thing.
  2. Create extra content in offsite blogs. Can’t get other people to talk about you? Start another blog on another site. But you can’t put up crappy content that’s been run through an article spinner. You have to write real, effective, valuable content that real people are going to read. Google Panda killed the low-value schlock that some black hat SEOs were using, so your offsite blogging has to be just as good as your onsite blogging. And since a lot of people are already struggling with their actual blogging, this extra work is going to be a killer. Advantage: good bloggers and guest bloggers.

I can’t decide if I’m happy or annoyed by co-citation. We were already doing some of this at Pro Blog Service, which means we’re in a position to take advantage of it. But now that it’s going to become a real thing, it means we have to do more of it.

 

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“Write Good Content” is a Stupid Strategy

It doesn’t matter which article on “Five Pieces of Blogging Advice You Need RIGHT NOW” you read, including mine, they all have the same tired cliché:

Write good content

I’ve decided that this is a stupid strategy.

In fact, it should not be a strategy at all.

This is the foundation of what you do, the very essence of your success. Your raison d’être, which is French for “reason for existence.”

To call “write good content” a strategy means that the default position, the strategy you would have done is to write bad content.

That’s like telling people that one of the five keys to being successful in life is “don’t kill people.” We’ve pretty much got that one nailed down, and we understand it. Which is why you never see it addressed in Emily Post or Ann Landers.

Writing good content — hell, creating good anything — needs to be our default position. It shouldn’t be a happy accident that comes after years and years of practice, or being inspired after slipping in the shower and hitting your head and having a vision of the flux capacitor.

Let’s stop telling people to create good anything. They want to. People really and truly want to do a good job. They don’t intentionally want to suck at anything, so telling them to do a good job is more like, as Douglas Adams once said, exercising our lips. If we don’t do it, “(our) brains start working.”

No one tells Albert Pujols “get a hit.” No one tells a bull fighter “don’t get gored.” Telling someone to write good content is like telling a football team to go out and win, rather than just going out to play.

So for those who keep on telling us to “write good content,” I have a few words for you:

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Content Marketing Tip: Don’t Put Everything You Know Into One Blog Post

That 3,000 word blog post you spent hours researching, writing, editing, and polishing?

Yeah, I’m going to need you to go ahead and delete that.

Why? Because no one’s going to read it.

Think about it, unless you’re a big fan of #longreads or ESPN’s long-form sports writing site, Grantland, very few people want to read 3,000 word blog posts, no matter how good they are.

A lot of bloggers try to cover everything they can in a single post, thinking they only have one shot with their readers to show as much knowledge as possible.

Don’t do this.

I’m sure there’s a clever metaphor in here somewhere.

If you want your content marketing efforts to be effective, don’t try to cover everything at once.

600 Words Max. Seriously.

Last week, I wrote a blog post, Five True Gems of Blogging Advice, where one of my tips was “don’t plumb the depths of your knowledge in a single blog post.”

That is, don’t explore everything you know about a single blog topic in one post. Break it up into little bitty, bite-sized chunks, and explore each tiny facet of the issue in an individual post.

For example, one of my keynote talks, Ten Secrets I Learned In 24 Years of Writing would make a great blog post. And to keep from boring the reader with a massive crush of words, I could write 2 – 4 sentences about each point. But that wouldn’t give me time to fully explain what each secret means, how you can apply it, or why it’s even important.

What would make it better is to break it up and explore each secret further, and more in-depth, spending 400 – 500 words on a single secret — 600 words maximum, and that’s pushing it — finally resulting in ten separate blog posts.

Splitting up your blog posts into smaller chunks will do a number of things for you:

  • You have more to write about. A few weeks ago, I wrote about Google AuthorRank and how to take advantage of it. I could have written one long blog post about what it was and how to use it. And the whole thing would have been a few thousand words long. Instead, I was able to turn it into several posts, and I could spend more time on each facet.
  • It establishes your credibility. Who do you perceive as being more knowledgeable about a topic? Someone who did a one-off, or someone who writes about it frequently. The multi-post writer is going to have the advantage, because they can share new knowledge as new developments arise. The one-off writer has written the “definitive” work, making it harder to revisit.
  • It boosts your SEO. Google wants to see a lot of content about a single issue. It helps them understand what your site is about. Talk about a topic often enough, do some internal linking, and Google will associate your blog with that topic and keyword. Soon, you can outrank the bloggers who only did a single post on that same topic.
  • It brings readers back. If you can write several posts about a single topic, you become the go-to authority on that topic, and as people discover one post, they’ll check out your site to find more knowledge. That’s why it helps to have a “Related Content” plugin (like at the bottom of this post). And as people visit that related content, that also boosts your SEO.

Remember, content marketing is a marathon, not a sprint. You’re not going to win anything by churning out epic posts that should be ebooks. We’re a society of skimmers and fast readers now. You need to match your readers’ reading style, not force them to adapt to your writing preference.

Photo credit: whateyesee13 (Flickr, Creative Commons)

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Want Me to Watch Your Ads? Pay Me

The one and only reason I stopped paying for Hulu+ is that I was paying $8 a month for a service that was still showing me ads. (Then, I turned around and paid for the commercial-free version a few years later. Totally worth it!)

Every other app and online service I can get offers the option to go ad free if I pay a monthly fee. So I quit paying for Hulu+ because it wasn’t worth the $96 per year to see ads I would see if I was on the free service.

“But you get to see shows that are older than five weeks!” Hulu fans say.

Or, I could just watch them before the five weeks is up. Or catch them on Netflix, which is ad free.

We’re Sick of Being Shouted At

Given that many of us are trying to escape the bombardment of advertising and marketing messages, it can sometimes be a small price to pay for just a brief respite of BUY THIS! BUY THIS! BUY THIS! messages every time we interact with the outside world.

Here’s what annoys me about marketing and my fellow marketers:

  • I pay for cable TV, and yet I’m still seeing advertisements. I am, in essence, paying someone to show me ads. These same advertisers whine and complain because people like me DVR shows and fast forward through ads.
  • Clothing companies sell t-shirts with their giant logo silk screened on the front, making me a walking billboard. It costs me $20 – $30 to be a walking shill for their company.
  • Car dealers who I just gave thousands of dollars to now want to put a sticker or license plate frame on my new car so I can tell everyone where I got it. That’s not there for my benefit. That’s free advertising to the person driving behind me.

Since when am I required to be an advertisement, and when do I do it because I truly like the product, and want to evangelize on their behalf? And why do brands presume I want to pay money so I can promote their product?

I don’t see why I have to pay for the “privilege” of advertising for a company, or pay to be advertised to. It’s my prerogative to escape advertising, and it’s my prerogative to not shill for a company when all I wanted was a t-shirt. I’m the one doing them a favor by telling people who trust me that I endorse that product.

So here’s what I’m going to start doing:

I am going to purposely avoid as much advertising as I can. I understand that I can’t escape it completely, and I’m not going to try. But here’s what I will do:

  • I will record all TV shows and fast forward through all commercials. The one exception is the Super Bowl.
  • I will never wear a shirt that has a company brand name or logo on it, unless it’s one I support. For example, a conference t-shirt or a shirt for the Cincinnati Reds or Indianapolis Colts.
  • I will never allow a sticker or license plate from to be placed on a new car I purchase. (In fact, I did this already on the last car I bought. They asked if they could, and I said I would if they gave me $1,000. They said they couldn’t go any lower on the price, and I said, “No, I mean you can give me a check for $1,000.” They said no, so I did too.)
  • I will avoid buying magazines filled with advertisements. If I do, I will purposely skip over the ads. When a lot of magazines are more ads than articles — looking at you, GQ — why should I pay for something I can find online?
  • I will pay for the ad free version of an app or product if I believe in and support it or the company. If I don’t, it means I am willing to pay the small price of being marketed to.

In short, my time, my mental bandwidth, and my careful consideration are mine to give. They are not yours to take.

Don’t assume that I want to be advertised to. Just know that if I need your product, I’ll seek you out. If I need your service, I’ll Google you.

But — and here’s my concession — I will happily look at your ad or your short infomercial, up to 30 minutes in length, for $50. You give me $50, and I will watch, read, or listen to whatever you want. $50 gets you 30 minutes of my time, and no more. It doesn’t guarantee I’ll buy your product or tell other people about it. For that, you have to impress me.

Is it fair? Am I being unreasonable? I don’t think so. Too many marketers try to take our time and attention away from something else. They try to insert themselves everywhere and into everything, trying to find that place we go to escape them, so they can take that away from us as well.

So I’m willing to meet them halfway. Instead of going to all that time and trouble to reaching me in the place I don’t want to be reached, just pay what you would have paid anyway. I will gladly sit down, review all your materials, and then we will go our separate ways.

You’ve been trying to spend all that time and energy to get me to watch your commercials (I fast forward through them), your magazine ads (I flip past them), your billboards (I keep my eyes on the road), your radio commercials (I listen to public radio or change stations), and your direct mail (I recycle it before it ever makes it into the house).

Let’s take all that money you spent and guarantee that it has been read, seen, heard, and considered. Compensate me for paying attention to you, rather than wasting money trying to trick me.

Photo credit: Crossett Library Bennington College (Flickr, Creative Commons)