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11 Tips for New Digital Nomads

One thing I love about being a professional writer is that I get to do my job from anywhere. I don’t need a massive desk or a richly appointed office. (Although I do surround myself with books in my home office.) I’m a digital nomad.

My mobile office is a Filson briefcase I won about nine years ago where I carry all my essentials. As long as I have wifi and maybe access to an electrical outlet, I can work. As long as I have that, I can work anytime, anywhere.

I’ve been working as a digital nomad for 16 years, even when I had my an office. First in Indianapolis, Indiana and now in Orlando, Florida. I’ve visited hundreds of coffee shops, both corporate and independent, and I’ve made some of them my regular stops. Some of them I couldn’t leave quickly enough.

And while I haven’t achieved a #vanlife level of nomadicity (nomadic-ness?), I still consider myself a digital nomad who can do my job with a 13″ MacBook Pro and a Moleskine notebook.

Here is a list of things I have learned about being a digital nomad and making your city your office.

1. Keep your gear powered up

You would think I wouldn’t have to say this, but I went to a coffee shop with someone who shall remain nameless (but it was my son), and his laptop battery was at 6%. Luckily, we found a plug, and he was able to charge up. When you get home each night, plug everything in for the next day. Monitor your computer’s battery health. I use Coconut Battery to check every month.

Take advantage of free power whenever you can. If you find a coffee shop or restaurant that has plugs near your seat, use the power. Your next stop may see you running on battery for a few hours. Otherwise, plug in as soon as you get home and run any backups on your day’s work.

It also doesn’t hurt to carry an extra power bank. I like the Anker 20,000mAh chargers (affiliate link), but whatever you get, make sure it’s fast-charging. I also like the cordless banks. (There are some with built-in charging cords, but I worry what will happen if the cord breaks.)

2. Have a roster of regular stops

I have several favorite coffee shops, fast food restaurants, and even a pizza place (shout out to Lazy Moon UCF!) where I do my work. I know which tables have plugs nearby, and I plan my work sessions on their traffic patterns and busy-ness. (For example, weekends at Lazy Moon between lunch and dinner are ideal because the place is nearly empty, especially when the University of Central Florida is on break.)

Become a regular if you can, and get to know the staff. Be friendly and chat whenever you buy something. This way, you’ll stand out, and they’ll look out for you as they get to know you better. (Be sure to buy something every 90 minutes to two hours. Don’t just buy a small coffee and camp for eight hours.)

And don’t forget to tip!

3. Participate in the loyalty programs

If you go to the same places over and over, download their loyalty app. You may only get a small discount, like $5 off after 10 purchases, but a little something is better than a big nothing.

Supporting the loyalty program puts money back in your pocket through bonuses and special offers. It may not seem like much, but those freebies are a nice little treat when you’re trying to stretch your dollars. If you don’t like the freebies, then give them to someone else.

4. Shop local as much as possible

You’re a local entrepreneur, so support local businesses whenever you can. If you can go to an indie coffee shop or restaurant whenever you’re out, that’s great. The more you support local businesses, the more they’re going to be around.

5. Meet at indie coffee shops

Once you have your regular shops that you like to visit and you’re getting to know the staff, make sure you have your meetings at those places. Invite as many people as you can to those shops so they see you bringing in new people.

That not only shows your loyalty to the shop, you’re promoting them on your behalf. You’re helping their customer base grow so they can continue to grow and thrive themselves. I have one favorite coffee and donut place in Orlando that sponsors my local 1 Million Cups chapter. As I’ve gotten to know them, and they continue to provide their fresh-made donuts to us every week, I hold most of my networking meetings there. It’s a nice way to say thank you for their generosity.

6. But you can’t beat cheap

Still, if you’re watching your money, you can’t beat a $2 Coke at McDonald’s. You can sit for a couple of hours and work on just a single drink. I don’t recommend doing this every day since it’s not that good for you.

But if you only need a temporary office for a couple of hours, the Golden Arches has you covered, and they’re all over the place. It’s a great place to stop if you need to send a quick email while you’re on a road trip. Just be aware that many McDonalds don’t have electrical outlets, which is why you need to keep your equipment charged.

7. So join Panera’s Sip Club

First, I hate the word “sip” almost as much as I hate “moist.”

BUT I like saving money. And with the Panera Sip Club, I can go to a different Panera every two hours and get coffee, tea, or soft drinks. Or I can sit in one location and get free refills while I’m there.

I sometimes stop in, grab a table, and drink some coffee while I enjoy the free wifi. In fact, I know a guy whose neighborhood Panera is his office, and he’s literally there six or seven hours per day. (I’m not kidding.)

I just joined the Sip Club last week — it costs $15/month or $99/year if you pay annually — and I often go to the Panera near my house. I’ve already spotted several regulars who park at their same tables all day, every day, so it’s a viable remote location.

I know it’s not a local shop, but honestly, the redacted Club pays for itself in five visits. (And if you sign up via the app, you can get the first two months free.)

8. Get a VPN

Public wifi is wildly unsecure. You need to protect yourself, and a VPN is the best way to do it. Several years ago, I bought a lifetime subscription to VPN Unlimited for $69.99. It’s normally $199, but you can get it for $69.99 right now (non-affiliate link).

Note: One thing I have noticed about McDonald’s wifi is that whenever I visit a web page, the page refuses to load the first time, so I have to reload it a couple times. This has happened at several McDonald’s, so I think it’s a McDonald’s thing, not my computer. (Especially since a Speedtest.net test shows that their wifi is plenty fast.)

One day, I saw that when my VPN was on, the pages loaded normally. This makes me think McDonald’s is monitoring everyone’s web traffic to make sure we’re not up to anything sinister or bad, but it causes issues on our web browsers. I can use my VPN to not only protect my personal data but to improve their wifi performance.

9. Work on your local machine, store it in the cloud

The problem with being a digital nomad is that we’re dependent on wifi. When I first joined the Sip Club, I couldn’t get online in any of the stores. I was able to fix it eventually, but it was enough to almost make me quit the club.

Luckily, I was still able to work because I can access all my articles on my laptop before I upload them to clients. Even this article is being written in Apple Pages before I upload it to my blog.

While a lot of people like working on Google Docs or Microsoft 365, that’s difficult if you don’t have wifi. Yes, you can connect to your phone as a wifi hotspot, but it’s slower than dial-up.

On the other hand, by storing everything in the cloud, you can access it if you ever need to use a different computer. On my laptop, I back up all my in-progress documents on iCloud and back everything up to an external hard drive.

Then, I can access files using my iPhone’s Files app and work on them with a Bluetooth keyboard. Or if I know I won’t have my computer, I’ll save a version to Google Docs and use my iPad and Bluetooth keyboard on the road.

10. Learn how to use Google Drive offline

If you prefer Google Drive, there is a way to use it offline. I can’t tell you how because it’s been years since I tried it. (Find out how to do it here.) When you get back online, everything syncs up between your local files and your Google Drive.

It’s a convenient system if you’re focused on keeping costs down, but I’ve been using Apple’s word processor since it was called MacWrite in the 1980s, and I’ve used every version in between. I have no plans on switching now.

But if you’re an offline Google Drive user, let me hear from you in the comments below. What do you like about it? What makes you stick with it?

11. Set up “office hours” with fellow nomads

The one thing I don’t like about being a digital nomad is the loneliness. Sometimes, I miss working in an office because I miss being around people. (Not enough to go back, of course. A bad day working for myself is better than a great day working for someone else.)

Set up a working meeting with other nomads and work together at the same table for a few hours. You won’t get a lot of work done, but you’ll be able to socialize, get to know a few other people, trade ideas and resources, and it can help you find future collaborators to work with.

Take turns visiting each other’s favorite places and sample new restaurants and coffee shops. You never know when you might find a new regular spot for your journeys.

Being a digital nomad is actually a fun way to work. I get to visit different parts of the city and meet new people. I even created a map of all the indie coffee shops around Central Florida so I can decide where I’m going to spend a good part of my day.

Not to mention, if I ever go on a business trip or vacation, I can pack my briefcase and work from any hotel, restaurant, or coffee shop, no matter where I am. And if I ever just wanted to do a quick bit of work, as long as I have a Bluetooth keyboard and my phone, I’m all set.

Do you have any digital nomad tricks of the trade? Share them in the comments.

Photo credit: Erik Deckers

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Develop Your Strengths, Not Your Weaknesses

Several years ago (in the pre-social media days), I was the director of sales and marketing for a software company. My job was to promote our software and to make sure that people, organizations, and state governments bought it.

I was in charge of trade shows, the website, brochures, press releases, and so on, not to mention selling the product all over the United States, as well as other parts of the world. I was making sales calls, traveling, designing, and doing things the sole marketing person in a company does. These were my strengths, and they were the reason I was hired.

Which is why my boss said I should develop my customer support skills.

“Why would I do that?” I asked. “I don’t do customer support.”

“I just think it’s important that you strengthen your customer support skills, since you don’t do it very often.” He added, “I may even have you start learning some coding.”

“So will the customer support team learn how to work trade shows and create brochures?”

“No, why would they do that?” he said, completely seriously.

His rationale was that, since I didn’t have strong customer support skills and I didn’t know how to code, I needed to learn or improve these skills.

I asked him if it wouldn’t be smarter for me to just focus on getting better at marketing or graphic design, and he said he didn’t think that was as important. I needed to be well-rounded and well-versed in everything the company did. (I was also the only one in the entire company that he thought needed to be this well-rounded.)

Your Strengths Make You Money, Not Your Weaknesses

I see a lot of companies make this mistake, whether large or small. They think they and their employees should be jacks- and jills-of-all-trades. Everyone should be a generalist. Everyone should know how to do everything. As a result, no one is great anything, they’re all just mediocre at a lot of things.

(It’s no surprise that these companies are not leaders in their industry.)

The pressure to be a generalist is especially high for entrepreneurs. We often have to do everything because there is no one else.

That pressure wastes more time and kills more businesses because we spend all our time doing the things we’re not good at, which takes us away from our strengths, which is how we make our money.

The dentist who spends four hours a week handling her bookkeeping and staffing requirements is missing four hours of billable time. That’s four hours’ worth of patients she’s missing out on. And if she tries to do her administrative stuff in the evenings and on the weekends, that’s just cutting into personal time, which wrecks her work-life balance, which is the whole reason she started her practice in the first place: to have a fulfilling personal life.

The bookstore owner who spends an hour or two a day handling his inventory and fulfilling ecommerce orders is losing the time spent dealing with face-to-face customers. To solve the problem, he’ll end up hiring someone to help deal with customers when he should really hire someone to fill orders and count inventory.

The consultant who spends three hours each week researching possible new clients instead of actually dealing with client work is losing 156 hours of productivity per year (3 hours x 52 weeks/year = 156 hours). That’s nearly an entire month of time wasted on not creating products or writing reports that help him get paid. In effect, he only worked for 11 months in a year.

In all of these cases, the business owner is spending time doing the things they don’t really need to be doing. Instead, they’re doing things that take time away from the things they should be doing. Their weaknesses are sapping their strengths and they’re losing money.

And instead of trying to solve that problem, they’ll find ways to improve their skills in that weak area. The dentist will invest in bookkeeping software and watch videos on how to use it. The bookstore owner will get better ecommerce software (and learn how to program it), and work to streamline the shipping process. The consultant will invest in business databases or lead gen software and spend more time writing the content needed to bring in new clients.

This is a terrible waste of time, and we need to stop it. This is where it makes sense to hire someone else to do the things we’re not good at.

The dentist can hire a bookkeeper to manage the books for 4 hours a week. The money she spends will be a lot less than the money she makes in seeing patients for 4 hours.

The bookstore owner can hire a college kid to handle the shipping and inventory. Let them streamline the process for you and figure out a way to make it more efficient, then they can teach it to the bookstore owner.

The consultant can hire a virtual assistant to do all the client research for him, even setting his sales appointments.

Don’t spend time or money trying to develop your weak skills. Hire someone whose strengths fill your weak areas so you can focus on getting better at the things that make you money. Try to become one of the best at the thing you do. Get great at your strengths, not slightly better at your weaknesses.

If you’re a writer, take writing classes or read books on writing. If you’re a graphic designer, watch design videos and practice on pet projects. If you’re a dentist, go to conferences and take continuing education classes. If you own a bookstore, focus on your customers and finding new ways to bring people into your store.

For the things you’re weak at, hire a professional to get it done. Hire the graphic designer whose work is continually growing. Hire the writer who creates great work. Work with the consultant who produces great results for their clients.

Trying to strengthen your weaknesses, especially those so completely unrelated to the thing you actually do, is a colossal waste of time and can have a negative effect on the growth of your company. Get better at what you’re good at and you can charge more and work less.

Photo credit: Stocksnap (Pixabay, Creative Commons 0)

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Four Ways to Protect Yourself Online

This article originally appeared in the February 2017 issue of The Florida Writer, a magazine by the Florida Writers Association. They hold their conference in Orlando every October, and Erik will be giving talks on blogging for writers and humor writing.

Twitter was down for a lot of the Northeast during the Florida Writing Conference this past October (2016). In fact, a lot of streaming and Internet sites were down, including Spotify, Netflix, and even The New York Times.

That’s because a major Internet hub was hit with a DDOS attack — a dedicated denial of service, pronounced DEE-doss — which tied up a major portion of the Internet on the East Coast. In short, some “bad actors” (what Internet security people call the bad guys) were sending massive amounts of data to that one particular hub. Imagine the Three Stooges all trying to go through a door at the same time.

It coincided with a question I got during my personal branding talk at the 2016 Florida Writers Association Conference.

“How do you protect yourself online?” a woman asked. Unfortunately, we didn’t have time to discuss it — I could have spent an entire hour on that subject — so I thought it was worth an article here instead. Here are four ways you can protect your blog, your social media accounts, and even your personal safety online.

1. Use a Password Vault to Generate Random Passwords

A lot of people use simple, easy-to-remember passwords, which can be broken by a hacker’s software in a few hundredths of a second. That means you need complex passwords that are difficult to figure out, but those are hard to remember, especially if you use a different password for each account (which you absolutely should do).

That’s why there are apps that will not only store your passwords, they’ll automatically log you into your accounts. That means you can use complex, nearly-impossible-to-crack passwords without ever having to remember them.

I use 1Password, although LastPass and KeePass are also options. I like 1Password because it operates on Mac and Windows, and works on multiple devices, including my laptop, mobile phone, and tablet, and on every web browser. And I can generate 20-character passwords that use lowercase and capital letters, numbers, and special characters, which look like *8)R83CRD[$3cuZGq.

I can also use it to string together four random words instead, which is easier to retype, should the need arise. I generated manpower-lite-feather-pacific for this example, and checked it on a password strength calculator.

According to GRC.com, manpower-lite-feather-pacific would take “7.32 hundred trillion trillion trillion centuries,” at 1,000 guesses per second, to crack (most hackers can only guess a few hundred times per second). And *8)R83CRD[$3cuZGq would take “1.34 billion trillion centuries.” (Check out www.grc.com/haystack.htm if you’d like to test your own passwords.)

2. Turn on Two-Factor Authentication Everywhere

You can also ask for additional protection on certain websites, in case someone ever actually does hack into them. That additional protection is a 6-digit numeric code that is texted to you when you log in to that website. It’s a random number, and is only used once for that particular login. It will even expire after a few minutes.

Services like Gmail, LinkedIn, Twitter, Evernote, Apple’s iCloud, iTunes, and even GoDaddy all use two-factor authentication.

When I log in to my Gmail, I’m immediately presented with a dialog box that asks for my 6-digit code. I grab my mobile phone, and within seconds, the 6-digit code has been sent. I enter it into the dialog box, and I’m finally allowed in to my Gmail. That means if someone ever does guess my password, they can’t get past the second factor. This is important, because if someone were to control my Gmail, they could use the “Forgot My Password” feature on every service I belong to, and dismantle my entire life.

3. Never Share Deeply Personal Information

We all like to tell our friends when we’re having fun, so we can rub their noses in it. We share photos of us on vacation, at dinner, at the beach. But you may want to consider who else can see your updates, photos, and personal information.

Just by looking at your social profile and your various photos, people can tell when you’re away on vacation, as well as where you live, while other people are just concerned for their personal safety and people finding out their whereabouts.

To that end, I always recommend the following:

  1. Never share photos while you’re on vacation, only afterward. Don’t tell people when you’re not at home for an extended period of time.
  2. If you live in a smaller city, and don’t want people to know where you live, list a bigger nearby city as your hometown in social bios. For example, if you live in a Louisville suburb, just put down that you live in Louisville.
  3. Don’t share photos of fancy or expensive gifts you received. You don’t want to give thieves a shopping list.

4. Keep Your WordPress Blog Secure

If you host your own WordPress blog on a third-party server, pay careful attention to your security. Your host will manage their server’s security, but you’re responsible for your own blog. (If you use WordPress.com, they’ll manage all security for you. Just make sure you have a solid password!)

There are hundreds of security plugins to keep your WordPress blog secure. I prefer Limit Login Attempts, which will block IP addresses that try unsuccessfully to log into my account eight times, and they’ll email me about the attempted break ins.

Next, I’ll copy that IP address, and then add it to the list of blocked IP addresses in WP-Ban. This permanently bans future login attempts from that IP address, which shuts out any “zombie attacks” — infected computers that are programmed to attack other computers.

Finally, delete the Admin account on your WordPress blog. When you first create a WordPress blog, the default account is called Admin, and it’s usually the account hackers try to break into.

When you first set up your WordPress blog on your server, create a new administrator account with your name. Then, go back and delete the Admin account. That way, hackers can try and try for “7.32 hundred trillion trillion trillion centuries,” but they’ll be knocking on a door that doesn’t even exist.

It’s easy to protect yourself online, thanks to the available tools and best practices the experts have created. The hard part is remembering to stick to them and make them a habit. But if you can follow these steps, you can better protect yourself and your loved ones from an otherwise-unsecure Internet.

Photo credit: TypographyImages (Pixabay, Creative Commons 0)

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Coffee Shop Etiquette for Entrepreneurs and Writers

My favorite office smells like coffee.

It’s not any particular place. It’s any independent coffee shop that has decent wifi and grinds their own coffee beans every couple of hours. I love the sounds and the smells of the place, although the milk steamer is a little obnoxious at times. And I appreciate the relationships I have with the baristas and the regulars.

Inside Duo 58. One of my favorite local coffee shops, and the inspiration for this article.

Any old coffee shop will do, although I prefer independent coffee shops. I even made maps of the independent coffee shops in Indianapolis and Orlando, and often visit new ones just to find hidden gems around the city. I’m even sitting in one of my local favorites, Duo 58, as I write this.

Several years ago, for four months, my business partner and I left our old office and spent our rent money on coffee, working six hours a day out of the Hubbard & Cravens in Broad Ripple (Indianapolis). It got us outside in the winter, we met a lot of new people, and I came home every day smelling like freshly ground coffee. It was only because we wanted somewhere more quiet and with faster Internet speeds that we returned to our old office.

I learned a few lessons about coffee shop etiquette and some of the things that drive coffee shop owners and managers nuts, or make things difficult for entrepreneurs, writers, and laptop warriors to find decent shops to do any work.

Here are five coffee shop etiquette rules every coffee shop commuter needs to follow when working in your favorite local java joint.

  1. Buy something every 2 hours. I make it a point to spend at least $5 every two hours I’m at a coffee shop. It gets expensive, but when you consider that a shop not only has to pay their baristas, they’re paying for their equipment, lights, HVAC, and fresh beans. If you camp out for six hours on a single $2 ice tea (that you keep getting free refills on!), you’re taking up valuable space that better-paying customers could be using, and you’re eating into the owner’s already-thin profits.
    2. Heidi and Kelly. They’re studying to be physicians assistants. I invited them to sit with me while I wrote this.
  2. Never take up a 4-top for yourself. A lot of coffee shops have 2-top tables that are ideal for one or two people, but also have a few 4-tops for larger groups. Try to avoid sitting at a 4-top unless you’re either holding it for more people, or all the 2-tops are taken up. Remember, the whole reason the coffee shop exists is to get the highest number of people in there, and if you keep four other people from sitting down, they lose a lot more money than you’re spending. At the very least, be willing to share your table with other people. Which reminds me. . .
  3. Always offer to share your table. A friend told me she once went into a coffee shop that was filled with single individuals sitting at 2-top tables. She asked one young woman if she could share her table. The young woman said “No!” rather rudely, and my friend sat down and said, “I’m sorry, the place is crowded and this one is big enough for two people. I’ll move as soon as another one opens up.” Instead, the young woman insulted my friend, and called her “entitled and selfish” before storming off, no doubt to look up the definition of “irony.” If you’re at a full coffee shop, be a decent human being and invite someone to join you at your table. I’ve been at Duo 58 all morning, and I’ve invited three different people to sit with me during my time here. Besides, you never know who you’re going to meet as a result of your kindness.
  4. Keep conversation volumes low. I’ve been in coffee shops that sound like a high school cafeteria at high noon. While you don’t have to whisper to your meeting partner, you don’t need to use your outside voice either. It’s especially bad when you can hear someone else’s conversation from 30 feet away. Or as my friend, Sheryl Brown (@BionicSocialite) says, “Set the tone of your voice to that which is comfortable to the space. Pay attention if you naturally have a booming voice — people tend to follow your lead. (T)hey think you’re hard of hearing and start yelling to match your voice.“
  5. Don’t watch Netflix or YouTube. Video takes up way more bandwidth than audio, photos, and text. And a coffee shop is not here to give you free broadband so you can binge watch Disjointed. Other people are trying to do actual work and/or study online, and your videos only slow down everyone else’s experience. It’s one thing if there are only one or two of you in the place, but when it’s half-full, you’re slowing everyone else down. Either switch to your personal hotspot or download movies when you’re at home. Don’t use more than your fair share of the wifi, especially since you only bought a small coffee to begin with.

The coffee shop explosion has nicely coincided with the rise in entrepreneurship and small businesses, giving us a place to work, network, and meet with potential clients and partners. But if you’re going to spend more than an hour working in a coffee shop, try to remember the store owner is in business just like you.

If you take up space without buying anything, or make a general nuisance of yourself, you only make the experience bad for everyone else. It’s this kind of behavior that leads to coffee houses putting limits on their wifi, or removing their wifi entirely.

If that happens, then I’m working at your house.

And I won’t tip you.

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How to Learn and Understand Anything

Jon Barney is an up-and-coming writer in the Orlando, Florida area (originally from Lafayette, LA, and has a lot of big ideas about a lot of things. Jon says he has an amazing wife and two kids, and he “loves the hotel restaurant industry and corny jokes,” which makes him a man after my own heart. Jon has an interesting process about he does a deep dive into any idea, process, or event that interests him.

We live in the information age. You can access the entire world from anywhere. Add in 24-hour news feeds, posts, tweets, snapchats, marketing and you are flooded with information.

The problem we face is overload. There is no way possible to download all the information thrown at us. Our brains are like sponges, absorbing information, but it reaches a saturation point. How much water can a full sponge soak up? None. Our brains operate in the same way — if we can’t fit new information into our brains, it gets swept away, and we move on to the next piece. Or we stop taking information in altogether.

Want to learn how an internal combustion engine works? Break down the process and redefine complex terms.

To understand anything, turn on your childlike curiosity. When I was a kid, I was super annoying (some would say I still am) because I always asked “Why?” Every answer I received led to more and more questions.

After my mom said “Because I said so, that’s why” a thousand times, I realized my parents didn’t have the patience or knowledge to satisfy my curiosity. Instead, they sent me to school to let someone else deal with me for a while. I kept going off on tangents because the “broad overview” we were getting wasn’t enough. I wanted to dive into each subject, but knowing everything about American history doesn’t help you pass math. To satisfy my curiosity and keep my grades up, I had to learn to understand ideas at lightning speed.

I learned from that experience how important questions are. You have to ask the right questions to find the right answers. We all know that, but do we actually do it?

Think about these two questions “What is the meaning of life?” and “What is the meaning of my life?” Which one is easier to answer? The right question leads you to the key concept in the shortest amount of words. To find the right question start with the 5 basic ones: who, what, where, when and why. Answering those will help you create a more specific question and help you find your meaning.

Break Things Down to Their Smallest Digestible Parts

Let’s say I want to know how an engine works. I go through the 5 basic questions to form the right question. Who designs engines? What is an engine? Where do they make them? When was the first engine built? Why did someone invent the engine? The answers are difficult to understand because they are written by engineers for engineers.

I take all the research I’m doing and find any words or processes I don’t know and redefine them. (Good thing I have that Google Dictionary in my pocket.) Next, I remove technical jargon and insider slang from anything I’m reading and replace them with synonyms I already know. Using words you already know frees up your brainpower to search for meaning in the idea instead of being a dictionary.

You have all of this easy to understand information but not enough memory hold every detail in. Use the KISS formula — no, not painting your face — Keep It Simple Stupid.

How do you do that? Think of a deck of cards as your information, and break it down into groups. You know there are 52 cards, 26 of each color, 13 of each suit and 4 of each value. You have to do the same thing with information and go for the lowest common denominator.

It’s actually a complex process to understand and find meaning in things. You draw on all your life’s experiences, memories, emotions, opinions, life situations, and influences just to come up with something you can understand. That’s a lot of mental computing just to see if the story about increasing oil prices will affect you.

Making It Simple Makes It Stick

I mentioned breaking everything down in common language terms earlier for a reason: There is no point in having all the knowledge in the world if you can’t share it.

I had a sales job for a while, but not very long because I was terrible at it. I couldn’t sell water in the desert. One day my sales manager explained why I wasn’t selling anything.

“Jon, no one understands what the hell you are talking about. If you can’t explain it to a 5th grader don’t say it to your prospects!”

I quit eventually because I was tired of not eating, but I also learned two important lessons. Test your pitch on someone first. And big, fancy words are nice for term papers or to impress your snobby friends at the coffee shop, but they don’t help people understand complex ideas. Teaching someone else locks the information in your brain by building mental short cuts.

Understanding anything is simple if you can remember: to be annoying, ask smart questions, play cards and that no one cares if you know what sesquipedalian means.

Photo credit: Mj-bird (Wikimedia Commons, Creative Commons 3.0)

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If You Get Angry About People Who Are Late, Maybe You’re the Problem

If you’re regularly late to meetings, you’re a terrible person who has no regard for human life, and you deserve everything bad that happens to you.

I don’t know what has crawled up people’s backsides lately, but I’m seeing variations on this theme from people who are tired of being kept waiting during meetings, while some insensitive clod blithely shows up whenever it suits them.

Greg Savage got the ball rolling five years ago with his blog post, No, You Are Not Running Late, You Are Rude and Selfish, and I’ve seen it reposted ad nauseum on Facebook and Twitter.

If this is how you approach your business relationships, is it any wonder people don’t like you?
Recently, I saw someone tweet that people who are habitually late are either stupid, arrogant, or both. Then he included the hashtag #respect.

I responded, “I would think #respect also means not calling people arrogant or stupid.”

“Not if they’re habitually late,” he responded.

Talk about selfish. My time is important. My time is valuable. I don’t like to be kept waiting.

You’re not inventing a cure for cancer, you’re having a meeting. If your time is so valuable, you shouldn’t have scheduled it in the first place.

Maybe It’s You

I know it’s a symptom of the current political discourse, but I’m still surprised at people’s all-or-nothing view of humanity, elevating the smallest of transgressions into overly dramatic statements about their value as people.

Either you show up on time, or you’re selfish.

Either you show up on time, or you’re stupid.

Either you show up on time, or you’re irresponsible and you make poor life choices.

If you have this kind of attitude about your tardy colleagues, maybe you’re the problem. If you’re this uptight and easily prone to anger, look at the priorities in your life. Do you value timeliness over everything else? Would you rather have a person who shows up five minutes early to a meeting or someone who’s pleasant and a joy to be around?

Because it seems like you sacrificed the latter in favor of the former.

Yes, timeliness is something we should all strive for, and I agree that it’s frustrating to be kept waiting. But I also don’t foam at the mouth and call the other person an irresponsible turd when they’re 10 minutes late. I pull out my phone or laptop and get work done.

When you say the other person is chronically late because they don’t value or respect you, you’re probably right. They don’t respect you. They don’t even like you. You’re not a nice person.

Because you call them rude, selfish, stupid, and arrogant.

Why would anyone want to be around you at all, let alone get there on time to spend every possible minute with you? If people are regularly late to meetings with you, they’re not the problem, you are.

Try Extending Grace to the Other Person

I’ve been stood up for meetings by friends who forgot. I’ve had people go to the wrong location. I’ve had people who were involved in a car accident. And I’ve done all those things myself.

And when either of us were in the wrong, we apologized, the other person forgave, and we rescheduled. We didn’t passive-aggressively rant on social media about how “some people” were rude idiots. We didn’t trash the other person to our friends. We went about our lives and tried again later.

In short, we didn’t tear someone else down in order to make ourselves look good. We extended grace, we forgave, and we treated the other person with decency.

If you don’t like it when people are late, ask them about it. Don’t berate them, don’t call them names, and don’t rant about it online. Ask them if they’re aware it’s a problem. Explain to them how it frustrates you. Ask them to be on time in the future.

If they still can’t do it, cut them off. Stop meeting with them, stop inviting them to things, or start lying about the time, and tell them the meeting is 15 – 30 minutes earlier.

But try to be a grown-up about it. There are worse things in life to be, and worse problems in the world to stew about, like homelessness, starvation, and poverty. When you solve a couple of those, then you can be pissy about other people’s time management.

Until then, just get over yourself. Your missing 10 minutes aren’t that important.

Photo credit: B_Heyer (Flickr, Creative Commons)