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Who Should Rule, Content or Marketing?

December 15, 2011 By 2 Comments
The argument about whether content or marketing is king is missing the big picture.

Over on his blog, Nashville writer Jeff Goins questions whether content is really king.

Well, actually, no he doesn’t. he said content is not king anymore. It’s a “fat, dethroned monarch, dis-empowered of his royal ability to influence.”

Janus, the two-faced Roman god, should represent content marketing.

Janus, the two-faced Roman god, should represent content marketing.

Marketing — or as Jeff calls it, “relationships” — are the true king. Without relationships, without marketing, it doesn’t matter how awesome your writing is.

I used to be terrible at this. I thought all I had to do was be a good writer. But I was wrong.

I was scared. And lazy. I didn’t want to have to actually meet people. I just wanted to write.

But that’s not how the world works. So why would I think for one minute the Web would work that way? Yes, even in real life, it’s not just what you know that matters, but also who you know.

And even in business, the best way to promote an idea, product, or service is relationship. We all know this, because in this day of media saturation, we don’t buy what the ads tell us to buy. We buy what our friends recommend.

If I have to give an edge to either of them, I still side with content. Because hidden content can accidentally be discovered one day. I might write a post that gets picked up by search engines, and I could start being found for that topic.

But I could optimize and promote the bejeezus out of something really awful, and a lot of people could see it, but what do you think would happen if everyone showed up and saw — and said — how awful it was?

Still, it’s not a question of whether content or marketing is king.

Content Marketing Rules

This does not have to be an either/or proposition. You shouldn’t have to choose one over the other. And no, this is not one of those “why can’t everyone just get along” cop-outs that I detest. This is like arguing about whether peanut butter or jelly is more important on a PBJ.

Content and marketing have a symbiotic relationship. One cannot exist without the other. You can have great content, but if your marketing sucks, no one will see your stuff. And you can have great marketing, but if your writing sucks, no one will care.

There has to be a happy medium here. Or at the very least, we have to recognize that Content/Marketing is a two-faced king, like Janus, the Roman god of beginnings. You can’t have good marketing and lousy content, and you can’t have lousy marketing and good content. Without one, the other will die.

Content without good marketing is a private diary. Marketing without good content is spam.

I think once writers realize they need to market, we’ll see a bigger explosion in books and ebooks. And once marketers realize that content is not some throwaway afterthought, they’ll start seeing an explosion in sales and profits.

And if you want to learn how to do both, you can buy Branding Yourself or No Bullshit Social Media to see how.

(See what I did there?)

Photo credit: mscolly (Flickr)

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    Author :  •  Content Location : Indianapolis, IN  •  Headline : Who Should Rule, Content or Marketing?  •  Keywords : content marketing, writing, marketing, relationships, Jeff Goins, social networking  • 
    Filed Under: Blog Writing, Blogging, Business Blogging Content, Marketing, Social Media, Social Media Marketing, Writing Tagged With: , , , , ,

    My Appearance on the Litopia After Dark Radio Show

    September 21, 2011 By Leave a Comment

    Last Friday, September 16, I had the pleasure of appearing on the Litopia After Dark radio show with Andi Buchanan, author of the Daring Book for Girls (which has sold 2 million copies, and apparently has a movie deal), and about a jillion other books, and Philip Jones, owner/editor of TheBookSeller.com, to talk about personal branding for book authors.

    It was a bit intimidating, because I’ve become a regular LAD listener for about three months now, and they’ve had some heavy hitters on here before. In fact, given Andi’s publishing pedigree and the fact that Philip has a super-mega-giant book publishing news site, I felt like the little kid who opened his lemonade stand next to a Wal-Mart.

    But I had a great time. Peter Cox, the host and a literary agent in England, did an awesome job, made me feel comfortable, and made sure everyone had time to talk about their projects.

    (You can hear the entire episode — My Wiki Has Go-Faster Stripes — below.)

    If you’re a book author, aspiring or otherwise, you need to join the Litopia community at Litopia.com. Given the solitary nature of our vocation, it’s nice to be able to meet other writers who share similar interests, even if they’re in other parts of the world. Litopia makes all that happen.

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      Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : My Appearance on the Litopia After Dark Radio Show  •  Keywords : writing, radio, podcast, Litopia After Dark  • 
      Filed Under: Personal Branding, Radio, Reputation Management, Social Media, Social Media Marketing, Speaking, Traditional Media, Writing Tagged With: , , ,

      Copywriters, Use the Words Other People Use, Not the Ones You Use

      September 12, 2011 By 4 Comments

      Do you know what audio theater is? Does it make you think of something to do with speakers at a movie theater? Or maybe it’s a subset of home theater equipment. Or maybe you’re supposed to go to a play and shut your eyes.

      It’s none of those. It’s what we used to call radio theater. (Or radio theatre, if you’re Canadian or British. Or a snooty purist.)

      Decoder Ring Theatre cast

      Cast of Decoder Ring Theatre, an audio theatre company in Toronto.

      You know what radio theater is, right? Remember when Ralph and Randy sat in front of the big giant radio and listened to Little Orphan Annie? We all know what that is, even the people who only hear about it from their grandparents.

      But the people who actually do radio theater want to call it “audio theater” instead. Why? Because people don’t listen to the plays on the radio anymore, they listen to them on CD players, iPods, computers, car stereos, etc.

      So in order to be more accurate, they changed the name of the art form to more accurately reflect what it is that they produce.

      And lost out on a large portion of their potential audience.

      There are still plenty of people who used to listen to radio theater with money to spend, but they don’t spend it on the entertainment form from their childhoods because they don’t know it’s called “audio theater” now. Companies like Decoder Ring Theatre have worked hard to overcome this hurdle by being one of the most progressive and dedicated audio theatre troupes I’ve ever seen, embracing social media and Internet marketing, as well as podcasting. (Full disclosure: Decoder Ring Theatre produced and aired six of my Slick Bracer radio plays this summer.) But a lot of other companies have only seen a fraction of this success, and I believe it’s primarily because of this language disconnect between what is “correct” and what is “best.”

      How many times have companies harmed their marketing efforts by insisting people call a term by what they want to call it, not what the customers want to call it? How many times have government agencies lost the respect and credibility they worked for, because someone who knows nothing about public communication insisted the agency use the accurate term, not the best term? How many news programs get laughed at because they try to change the commonly accepted term to something that better suits their political biases?

      • An agricultural equipment company I know calls its products by the term they want to use, rather than the more common term their customer uses. This is evidenced by the 1,200 Google searches for their term, and the 20,000+ searches for the common term. While they may rank well for their chosen term, they don’t rank at all for the term their potential customers are using nearly 8 times more often.
      • When the H1N1 epidemic flu first started, the public was calling it “swine flu,” but the media managed — with a lot of work — to get people to start calling it H1N1, because it was harming the pork industry. But the government agencies wanted to call it the human flu, and flu pandemic. Regardless of what they wanted to call it, the media ignored them
      • Fox News’ insistence on calling suicide bombers “homicide bombers,” as per the Bush White House, made them a laughing stalk among journalists and news watchers.

      If you’re not sure whether people are using your terms or theirs, go to Google’s Keyword Tool and put in your term and any industry terms you can think of. See which terms have the most global (worldwide) searches and the most local (US) searches. The ones that win are the ones most people are using, and the ones you should be focusing on.

      Update: Deleted “Audio” from “Decoder Ring Audio Theatre” above, because despite being a loyal listener for 5 years, and now a contributor, I still can’t get their name right.

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        Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : Copywriters, Use the Words Other People Use, Not the Ones You Use  •  Keywords : writing, copywriting, language, search marketing, internet marketing  • 
        Filed Under: Blog Writing, Blogging, Business Blogging Content, Communication, Corporate Blogging, Marketing, Search Engine Optimization, Social Media Analytics, Writing Tagged With: , , , ,

        My Keynote Talk at Blog Indiana

        September 10, 2011 By Leave a Comment
        Erik Deckers speaking at Blog Indiana 2011

        Last month, I got to do something I’ve wanted to do for the last four years: give a keynote speech at Blog Indiana. While it wasn’t my first keynote, it was going to be a special one because I had been attending Blog Indiana since it started. In fact, I think I have given more talks than anyone at the history of Blog Indiana, mostly because one year I not only gave two talks, I gave them twice.

        But this was going to be the big one, the one I had hoped for when I first started bugging the organizers about it two years earlier.

        I also knew I needed something new to talk about. Something that went beyond my typical 10 Secrets for Promoting Your Blog or 10 Ways to Build Your Personal Brand.

        Erik Deckers speaking at Blog Indiana 2011

        The t-shirt, courtesy of ooShirts, says "Eschew Convoluted Phraseology." It means "avoid big words."

        So I decided to focus on writing as my topic, but because I can never get away from 10 Secret Anythings, the topic was 10 Secrets I’ve Learned in 24 Years of Writing.

        I’ve spent the last 24 years writing just about anything you can think of: books, newspaper columns, web copy, brochure copy, technical manuals (I hate these with a burning passion, by the way). I’ve written stage plays and radio plays. I’ve even written speeches for a US Congressional campaign.

        And in those 24 years, I have learned that it’s the language that’s most important, and how you use it. It hasn’t been the experience, the knowledge of the industry, or whether I have experience with a certain type of writing. It’s whether I have a good grasp of how to use language effectively.

        So I talked about important aspects of writing that have defined my own writing career — focusing on one aspect of writing you want to improve, and then doing it everywhere; know when you can, or even should, break the grammar rules; and, not to let your love of your words get in the way of good editing and improvement.

        I even dropped the F-bomb in my talk to illustrate how words that represent the worst of what we do — like killing and torture — too casually, as in “my feet are killing me” and “traffic was torture today,” but the word that describes how the best thing we do — make other humans — is an awful word that is horrible to say.

        I even had a special t-shirt made for the occasion, thanks to the generosity of ooShirts, who gave me a couple shirts as part of their promotion. So I got a writing related shirt that said “Eschew convoluted phraseology,” which is the ironic — some might say snotty — way of saying “avoid big words.” I also got a second one to give away, which Brooke Randolph won by being chosen by random after sending out a special tweet.

        I had a great time speaking, and have finally achieved my goal of giving the keynote at my favorite conference. Thank you to everyone who was there, and for the kind words during and after the talk. And special thanks to Shawn Plew and Noah Coffey for allowing me to speak.

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          Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : My Keynote Talk at Blog Indiana - 10 Writing Secrets I've Learned in 24 Years  •  Keywords : writing, Blog Indiana, keynote  • 
          Filed Under: Blog Writing, Speaking, Writing Tagged With: , ,

          When “No Bullshit Social Media” Showed Up At My House

          September 7, 2011 By 8 Comments
          No Bullshit Social Media books

          The last time I was this excited about opening up a box was last December, when I opened a box filled with copies of Branding Yourself. The first thing I did was call Kyle Lacy and congratulate and thank him.

          No Bullshit Social Media books

          This is one of the most beautiful sights I've ever seen.

          This time, when my copies of No Bullshit Social Media showed up, I called Jason Falls to congratulate him, and had to leave him a voice mail message.

          There comes a time in every writer’s life where publishing blog posts aren’t enough, and they have to resort to the printed word in newspapers and magazines. Or plays. Or speeches. Then, there comes a time when those aren’t enough. Then, it’s books. Self-published, vanity published, collections, and even big boy really-and-for-true publisher books.

          Writing is a drug, and blogging is the gateway.

          There is no greater high to a writer than to see his or her own name on the cover of a book that they didn’t have to shell out $2,000 to have printed.

          I have a lot of people to thank for giving me that opportunity: our editor, Katherine Bull, who I fooled believed in me, and was willing to put up with Jason’s bullshit quirky mannerisms; Leslie O’Neill, our development editor, who made our book awesome; Brandon Prebynski, who made sure everything in our book was correct and really worked; my business partner, Paul Lorinczi, who kept me on track at work, and made sure I had the mental bandwidth to get everything done; and, my wife, Toni, who helped me keep a writing schedule and still find time for the family, and made sure I got at least 4 hours of sleep a night.

          This is a momentous time for me, and I have not felt this proud since, well, last December. I appreciate everyone who helped me accomplish a writer’s dream for the third time. I appreciate everyone who has shared their knowledge with me over the years to make me the kind of person who could write a book like this. And I appreciate everyone who will buy the book, and maybe make it a best-seller (secret goal #4).

          Will there be more books? Yes. Do I know when or what subject? No. Will they have a curse word in the title? Probably not. But I’m sure going to try.

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            Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : When "No Bullshit Social Media" Showed Up At My House  •  Keywords : writing, book, No Bullshit Social Media, Jason Falls  • 
            Filed Under: No Bullshit Social Media, Social Media, Writing Tagged With: , , ,

            Four Language Errors That Make You Sound Pretentious

            September 6, 2011 By 4 Comments

            There are some grammar errors people insist on perpetuating (not you, you’re awesome!). Some are just common errors that we all make. But others are errors people make in the hopes of sounding smarter or somehow official. (Think government talk or cop talk.)

            I heard the first error — “an historic” — on NPR the other day, and thought of all media outlets, this one should know better. And it actually annoyed me so much, I not only shouted at the radio — “A historic, dammit! A historic!” — I wrote this post.

            So here are four language errors people make that sound a little pretentious.A unicorn rearing back atop the Falcon Square Mercat Cross in Inverness, Scotland.

            1) It’s Not An Historic

            Just because you heard them say it on the BBC doesn’t make it true. The reason you say “an” anything is if the next word starts with a vowel sound. Not even a vowel — a vowel sound.

            An apple. An MBA. An honorable profession.
            A unicorn. A universal truth.

            Say “historic” out loud. What sound does it start with? “H.” That’s not a vowel sound. Unless you’ve got a cockney accent, you didn’t just say ‘istoric. The only reason you’d say “an historic” is if you dropped the H sound in front of the word.

            And since you’re not an 18th century bootblack, you’re going to keep the H and say “a historic.”

            2) Bemused is not Amused

            This is a tricky one, because “-mused” is the root word. People seem to think bemused is a form of amused, like it made you chuckle or smile slightly.

            It isn’t.

            Amused means you think something is funny. It means you found it slightly humorous. Bemused means confused or bewildered. It means you’re cocking your head like a puppy hearing a weird noise.

            Bemused is not one step above amused. It’s not “more amused.” There certainly will never be “cemused.”

            Just remember, bemused = bewildered.

            3) You Don’t End Your Sentences With a Preposition EVER

            Regular readers know that I hate and despise the “don’t end your sentences with a preposition” rule, because it’s wrong. However, not everyone got the memo, and some people are just mentally locked in to this idea. So I don’t begrudge the people who write this way, because they were bullied into thinking this is correct.

            But if you speak that way, it’s like fingernails on a chalkboard.

            It makes you sound like you’re trying too hard to be grammatically correct. But even most die-hard word nerds don’t speak like they write. They end their sentences with prepositions. They use slang. They have weird accents. But they don’t try to speak correctly all the time like an overenthusiastic school marm.

            The most famous example is Winston Churchill telling an aide who misapplied the preposition rule to a speech, “this is utter nonsense up with which I shall not put.”

            If you contort your brain and vocal cords to speak like this, you sound stilted and overly formal.

            When you talk, end your sentences with a preposition, if that’s the way you would normally talk. If you’re not comfortable doing it, try to figure out a different way of saying what you wanted to say.

            Like adding, “you know?” at the end.

            4. Stop Saying “Myself” When You Mean “Me”

            A lot of people say “myself,” when they mean “me.”

            “Please email your questions to Bob or myself.”

            I heard this a lot during my state government days. I think people did this to sound smarter or more official, but it’s wrong, so it negated any effect they were going for.

            Using “myself” in most cases is almost certainly the incorrect usage. There are a few times you can use it — as a reflexive pronoun or an intensive pronoun — like “I see myself in the mirror” (reflexive) or “I built the workbench myself” (intensive) but that’s it. You would never use “myself” as the object or subject of a sentence.

            Wrong: Give the cookies to myself.
            Wrong: Myself baked some cookies.

            The best way to see whether or not to use “myself” is to remove the other person — Bob — and see if the sentence makes sense: “Please email your questions to me.”

            In this case, “email your questions to myself” just sounds wrong, so you know to use “me” instead.

            We’re starting to learn that a lot of our hard-and-fast grammar rules are changing, either because common usage is rendering them unnecessary, or because they were never right to begin with (see #4 above). If you can avoid these, you can feel morally superior to people who make these mistakes in an attempt to sound smarter than everyone else.

            I feel that way myself.

            Photo credit: ranil (Flickr)

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              Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : Four Language Errors That Make You Sound Pretentious  •  Keywords : language, writing, grammar, punctuation, speaking  • 
              Filed Under: Communication, Writing Tagged With: , , , ,

              People Who Can’t Need to Stop Dismissing the Work of Those Who Can

              September 5, 2011 By 2 Comments

              “I’m tired of people who ‘don’t’ attacking the people who ‘do.’” — Britt Raybould

              Writer, crafter, and blogger Britt Raybould put the dope smack on people who dismiss the work of others, saying “I could do that,” or “that costs too much” (Dismissing the Myth of Easy). It got me to thinking about the critics, both the professional and amateur a-holes, who give a knee-jerk negative reaction about some new venture, and why it won’t work, without considering whether it actually might.

              There were people who thought Facebook would fail. They still write blog posts about why Google+ is doomed.

              There are people who have been predicting the death of email, blogging, and now Twitter for years, and despite their egregious incorrectness, still insist on doing so.

              There are people who dismiss modern art, writing, and even social media consulting as “too easy,” and they don’t value it.

              Britt’s pretty tired of it, and after reading “Dismissing the Myth of Easy,” I’m right there with her.

              You don’t have to like my work, but don’t you dare say that it’s easy or has no value. Maybe not to you, but unless you’re willing to ante up, I don’t want to hear it anymore.

              If you want to have a best-selling book, write one. Quit slamming people who’ve already got one. If you want to host a widely popular webinar AND charge money for it, then figure out what the market wants and do it. If you want a custom quilt, then by hell, buy the 12 different fabrics, cut out 200+ pieces, and sew the damn thing together.

              It’s not easy to sit down and come up with words that string together into powerful sentences and come together to make big ideas. And it’s not easy to take your version of the blank canvas and create something out of nothing. It may look easy, but that’s just the result of time and a willingness to do the hard work.

              So the next time you see me, please don’t say, “I could do that, too.” I highly doubt it, and you’ll just piss me off.

              I face this all the time as a professional writer. The problem is we all learned to write in the 8th grade. But for a lot of people, that’s where they stopped. And since the extent of their writing is dozens of emails, they know how to write. As a result, they don’t value writing, because they think it’s easy.

              There’s a big difference between plopping out an email and actually writing something that’s powerful and moving. There’s a difference between whipping up scrambled eggs and cooking a souffle. And there’s a difference between playing a kazoo and playing a piano concerto.

              But those people who write emails, make scrambled eggs, or have mastered the kazoo seem to think that what they do is on par with the professional writer, the trained chef, and the concert pianist.

              It isn’t. Not even close.

              The people who dismiss it as “not that hard” or “not worth anything” either need to go out and show us how smart they really are, or step out of the way of the people who are actually doing the work.

              Because until they understand what actually goes into creating something, their criticisms and out-of-hand dismissals are nothing more than the meaningless and petty ramblings of the perpetually envious.

              And anyone can do that.

              Photo credit: hfabulous (Flickr)

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                Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : People Who Can't Need to Stop Dismissing the Work of Those Who Can  •  Keywords : writing, craft, social media  • 
                Filed Under: Opinion, Social Media, Speaking, Writing Tagged With: , ,

                What William Faulkner Would Say About Content Curation

                August 31, 2011 By 2 Comments

                I’m reading an interview with William Faulkner in a 1956 issue of the Paris Review. He said this about critics:William Faulkner

                The artist doesn’t have time to listen to the critics. The ones who want to be writers read the reviews, the ones who want to write don’t have the time to read reviews. The critic too is trying to say “Kilroy was here.” His function is not directed toward the artist himself. The artist is a cut above the critic, for the artist is writing something which will move the critic. The critic is writing something which will move everybody but the artist.

                I’ve been saying this about content curation for the last few months. A content curator is that person who assembles content in a meaningful and important way, to get other people to read (or not read) that content.

                For Faulkner, the critic is trying to move “everybody,” but the artist is trying to move the critic. For today’s bloggers and writers, we’re trying to move “everybody,” but since there are so many of us, we know we’re not going to reach everybody. So we hope some popular content curators (critics) will help us move everyone as well.

                We call these curators and critics “influencers,” and we think that if we can get them to tell their networks about us, we’ll be more widely read, and more easily able to move “everybody.”

                Of course, that means if you want to move people, you need to 1) write good shit, and 2) have people who like it.

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                  Filed Under: Blog Writing, Blogging, Writing Tagged With: ,

                  Three Reasons Why Your Blog Needs to be Well-Written

                  August 17, 2011 By 2 Comments

                  If you can’t write, you won’t show up on the search engines.

                  That’s because Google is now looking at user experience as its primary ranking factor. That means, they check whether people are sticking around on your site, reading the great content you provided.

                  They also know when people leave your site because it sucked.

                  According to a Google employee, Wysz, on the Google Forums, Google uses a number of different signals to find low quality sites, including shallow or poorly written content. Here’s what Wysz says:

                  Our recent update is designed to reduce rankings for low-quality sites, so the key thing for webmasters to do is make sure their sites are the highest quality possible. We looked at a variety of signals to detect low quality sites. Bear in mind that people searching on Google typically don’t want to see shallow or poorly written content, content that’s copied from other websites, or information that are just not that useful. In addition, it’s important for webmasters to know that low quality content on part of a site can impact a site’s ranking as a whole.

                  This can be a bit of an ego blow if you actually create your own content. I mean, it’s one thing to try to trick Google with a bunch of crap copy that got puked out by an article spinner. You shrug your shoulders, say “it’s a fair cop,” and then figure out another way to peddle your penis pills.

                  But if you’re not trying to trick Google, it has to be the worst feeling to find that Google dinged you because your writing was shallow and poorly written.

                  While Google isn’t getting into the literary criticism business or making moral judgments about you as a person (that’s what Facebook is for), Google wants you to write good copy that uses proper spelling, punctuation, and grammar. Here’s why:

                  • People spell and use grammar correctly when they search. That’s because Google will correct their spelling in a search. “Did you mean _____” appears at the top of the search engine if you typed in a word incorrectly. Or if they think you’re really stupid, they just ignore your word choice and do a search for the correct spelling, giving you the option to click the less desirable, incorrect choice.
                  • People share awesome. Scott Stratten said this once, and I’m stealing it. If you write some great stuff, people are more likely to share it. That means people are more likely to link to it in their own blogs, which builds backlinks, which helps your Google juice. But, more importantly, Google is starting to tailor your search results, not with the “official objective” results, but with the results you are more likely to be interested in. For example, you Google “Moleskine notebooks.” Instead of getting the regular search results for Moleskines, you’ll see a blog post I wrote about the little black notebook in your results. You’ll either see it because we’re connected socially, or because someone in your circle shared it, tweeted it, or even left a comment.
                  • Google is getting better at semantic search. That means, Google knows what you meant, rather than what you said (see #1). Combine that with the fact that programs like Microsoft Word can check your grammar, and I can see a day where Google uses a grammar checker in their indexing to weed out not only the shallow, poorly-written copy used by spammers, but start dinging the poorly-written copy from people who just can’t write to begin with. After all, Google is about providing the best user experience. So that may start including ranking “good” writing higher and “bad” writing lower. While I can’t see them using an Amazon.com review system to rank sites, I can see them pushing all the lunatic ramblings, misspellings, and drunken love poetry off the top pages.

                  If you’re a writer, this is one more reason to work on improving your craft. If you’re not a writer, this is a great reason why you need to improve. And if you’re a business trying to rank high in the search engines, this means you need to consider hiring a ghost blogger or other professional copywriter who actually knows what they’re doing.

                  Photo credit: Leo Reynolds (Flickr)

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                    Filed Under: Blog Writing, Blogging, Business Blogging Content, Corporate Blogging, Search Engine Optimization, Writing Tagged With: , , ,

                    The Difficulties of Writing With Nonsexist Language

                    August 12, 2011 By 2 Comments

                    I was called a sexist because of a single tweet.

                    At a blogging session at Blog Indiana, I said, “If you’re opposed to ghost blogging, then let the woman who answers your phone introduce herself to every caller.”

                    I actually hesitated for a moment. What was a less sexist way of asking this? I knew there was a potential for trouble, and there was an easy way out of it, but I wasn’t a big fan of the solution, so I skipped it.

                    Then I followed it up with “If you’re against ghost blogging, let your copywriter sign her name to your brochure” to balance things out.

                    Sure enough, I got called out by Mary Long (@lawfirmPRwriter): “or how about “the PERSON who answers your phone shouldn’t introduce themselves?” Not all writers are men/women are secretaries.”

                    Yes, absolutely. Not all women are secretaries (actually, they’re administrative assistants now, as I’ve been reminded many times), but Mary’s solution is the one I was trying to avoid.

                    Now, I loathe the “he/she solution.” As in “If you’re against ghost blogging, let the man/woman who answers the phone introduce himself/herself.” That’s just ugly.

                    Or, I could be a little more generic and use “themselves,” but it’s actually wrong. And since I just got done giving a keynote about the importance of language and writing, I didn’t want to abuse the language, even though I had just advocated the overthrow of the “don’t end your sentences with a preposition” rule.

                    The problem is if I talk about the one person who answers the phone, I can’t use the plural themselves.

                    Plus I’ve been admonished by our editor on No Bullshit Social Media not to do that, so I hesitate doing it now.

                    So I fell back on what I usually try to do, and balance it out. I’ll use the male pronoun sometimes, but because I know better, I balance it out by using the female pronoun and possessive at other times.

                    And if I do something like “the woman who answers your phones,” I’ll follow it up with “let the copywriter sign her name.”

                    I don’t always have the space, especially on Twitter, to be completely nonsexist or inclusive in my language. And I don’t want to be as politically correct as I had to be in the 1990s, filling every grad school paper with he/she and him/her.

                    I have to be satisfied with being nonsexist over my entire body of work, and making sure that I balance the hes and the shes. I make sure that I don’t always talk about nurses as being women or doctors as being men. It’s not a perfect solution, and it requires the reader to read more of my work than a single 140 character remark, but it’s the best solution I’ve found.

                    It can be a real struggle and I would know what solution other writers have found. How do you solve the sexist language question? Have you found a workable solution? Do you have any suggestions?

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