Should We Stop Calling it “Social Media?”

Jason Falls is all a-Twitter. And not the social media kind either.

Dave Breznau, author of s.m.o.g. talk, recently left a comment on Jason’s blog that caused him a little angst over the definition of social media.

is the term “social media” the problem? not only is it redundant, it is also currently inclusive of both “social” and “commercial” interest. truly “social” conversational participants will be put off by any “commercial” interruption. which is why, as you have stated, that we’ve all started gathering here in the first place. this has always held true, but also to degrees of personal and individual tolerance(s), which (to me) makes trying to establish rules… useless. social networks in all forms will continue to be about personal control (preferences) which will allows us as individuals to determine the degree of “commercial” interaction we’ll accept within our “social” space.

Although Jason says he won’t support getting rid of the term, he did see Dave’s point:

If it is true, as I pointed out in the post, that what we call “social media” evolved because consumers ran away from other mediums due to the overabundance of marketing messages, then this “medium” is inherently different than others, perhaps so much so that “medium” isn’t an apt qualifier.

Add to that a growing sense of tiredness of the term “social media” from some who practice it, not to mention Shannon Paul’s accurate insistence that having the term in one’s title is limiting, and we have to ask ourselves if “social media” is wearing out its welcome. At least as the term used to describe this new genre of communications.

As someone who has witnessed this kind of “we-need-to-define-ourselves-accurately” discussion before, let me offer this advice:

Don’t do it. Leave it alone. It’s not worth it. Focus on something else, like, uh… my car keys! Ooh, shiny! Deedle deedle deedle!

People in their particular industry always want to be as descriptive and technically accurate as they can. Needless to say, they make things much, much worse. As a writer, it kills me whenever one of the so-called industry experts — who doesn’t know squat about effective writing — gets ahold of my text. They manage to turn 100 words of tightly-written copy into 500 words of drivel and gobbledygook.

These same people will write mission statements before committee meetings, they try to cram as much knowledge into a beginner’s head as possible, and create 10-word job titles to encapsulate every minute detail their job entails.

Don’t do it.

Several years ago, as a radio theater playwright and member of an online radio theater group, I participated in more than one email discussion about why we should/should not call our favorite art form “audio theater,” instead of the more commonly-known “radio theater.”

“We’re not heard on the radio anymore. People can get us on CDs, MP3s, and on the Internet. So it should be audio,” said the audio camp.

“Yes, but no one knows what ‘audio theater’ is. We’ll have to explain to everyone what audio theater means,” said the brilliant, noble, erstwhile radio proponents said. So, I kept explaining over and over what audio theater meant over and over. Finally, I just gave up and just kept calling it radio theater, and let the audio theater people think they won.

I’ve seen this happen over and over. People who are burdened with the curse of knowledge think everyone should share that burden, and so try to be complete, thorough, and technically correct. The problem is the other 99.999% of the world just doesn’t care, and you’re just going to waste time trying to explain it to people who never will.

So while “social media” has the problem of ALL media being social, and containing too much commercial crap now, we still need to call it social media.

But if you think you can come up with something better, let me hear your ideas. We’ll have a contest. Whoever comes up with a better term, we’ll start using it to see if it catches on.

The rules: It has to be two words or fewer, 13 characters or fewer, and five syllables or fewer. Good luck.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Should We Stop Calling it "Social Media?"  •  Keywords : jason Falls, networking, Social Media, social networks  • 

Three Different Kinds of Online Communities

Something hit me several weeks ago as I was preparing to speak to the Women Business Owners of Michiana. There is an easy way to understand social media sites without getting technical and using a lot of buzzwords like “microblog.” Social media sites fall into three simple categories:

Connection Centric

Sites like Facebook, LinkedIn, and MySpace all focus on who you know. The goal is to connect with friends and business contacts. Conversations happen because members of these sites have common interests or histories.

Conversation Centric

Places like Twitter, Identi.ca and even old school discussion forums and mailing lists are where the community is all about the conversation. People connect for one simple reason: they want to talk about what is being talked about.

Sharing Centric

Sites where you share talent or expertise like Flickr, YouTube, Scribd and SlideShare. Sharing centric networks let you share what you do or what you know and the networking and conversation happens because of what you share.

What drives success on each of these kinds of networks is directly related to the the category they fall in:

Connection Centric: Quantity and quality of your contacts drive network growth. Want to get the little 500 icon on LinkedIn? Invite more people with common ground to connect.
Conversation Centric: Quality and quantity of your contribution to the conversation drive network growth. Growing your followers on Twitter is easy: just tweet more often about things that people like.
Sharing Centric: Again, quality and quantity of what you share drives your network’s growth. Want more followers on Digg? Either post more interesting links or post more often.

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

Why 1 Social Network is Always Better Than 10

How many social networks can one person really actively work? The answer is one, maybe two, if they want to do it right. If you’re doing more than three or four, you’re either unemployed or lying about the “actively working” part.

The Definition of “Actively Working”

If you’re going to use a social network as part of your marketing arsenal, you have to develop that network, and that takes time.

That means actively working each and every social network you’re a part of, which in turn means participating. Sure, you can fire up some ping.fm feeds to auto-update all of your social networks at once, but that’s not really actively working a network?

You’re posting, but are you reading the posts of others? Are you engaging in conversation? If not, then you’re not working anything.

Concentrating Your Efforts

And every social network is different, each with its own nuances and quirks. For example, the kind of post that flies on Twitter may be frowned upon at LinkedIn while the audience you can expect on Tumblr is significantly different than the one on Facebook. That means you not only need to spend time maintaining a presence, but even more time on learning and understanding the platform.

Get Out of the Kiddie Pool

Your efforts are better spent working the deep well of one or two social networks than simply dipping your toe in the shallow waters of 10 or 20. So get out of the kiddie pool and dive into the deep end. Make a real splash.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Why 1 Social Network is Always Better Than 10  •  Keywords : Social Media, social networking, social networks  • 

Hey, Social Media Experts – Get a JOB

There are a lot of people betting their careers on social media. They’re granting themselves fancy titles like social media expert, social marketing gurus, or social media optimizers. SMEs and SMOs. Here’s some stark advice to most of these so-called experts.

Give up while you can.

I’m not trying to be a jerk or to get rid of the competition. I’m pointing out a reality. The career choice of most social media experts is going to be short-lived. Why? because, there’s only so much they can contribute.

Let Me Explain

Anything that you can know well enough to be an expert at in 1,000 hours or less is simply not worth pursuing as a career. For those counting, that’s the equivalent of about one year of school. That’s not very deep. In fact, most of the intern level people I interview have at least 2,000 hours of MySpace, Facebook and LinkedIn experience under their belt just from being in school and looking for a job. That makes most recent high school graduates bona fide social media experts (not like this guy).

Would you entrust your corporate social media campaign to an 18-year-old? Didn’t think so.

You Can’t Hire the Real Thought Leaders

For those looking at social media in a PR, marketing or brand monitoring role, here’s some advice: look for people who can get things done, and shy away from “thought leaders.” Why? Because the self-proclaimed social media experts are not the real thought leaders. The real thought leaders in social media have names like Mark Zuckerberg (creator of Facebook), Evan Williams (founder of Blogger and Twitter), and Reid Hoffman (of LinkedIn fame).

With all due respect to our local social media experts (including us), guys like Evan Williams clearly are not the ones that are showing up, hat in hand, to sell you that blogging boot camp or the “how to use” LinkedIn consulting. They’re a little busy changing the world at the moment. If a person calls themselves a thought leader, they either really are, or they have a lot of time on their hands to do lots of thinking and not a lot of working.

Here’s the second issue with most SMEs: They know enough to be able to help the butcher, the baker and the candlestick maker. They generally can help small business find local customers on Twitter and even set up effective profiles on Facebook or LinkedIn. But that’s about it.

But larger corporations need to move beyond the local push. They need to reach people in their industry or demographic profile. They need to be able to measure the ROI of their efforts. They need to know immediately when one tweak or tiny misstep could result in a half-point shift in their market share, because that could translate into millions of dollars.

Your run-of-the-mill SME doesn’t have the skills, tools, or wherewithal to handle that. PR professionals and marketing companies with a part-time social media intern aren’t going to be able to turn on a dime like that.

There’s a lot more to social media than setting up a couple of profiles, tossing up a blog, and twittering. You need to strategize, develop an entire campaign, and then be able to measure the results. (Hey, even TV advertising and PR can’t adequately measure their results.)

Work With a Team Instead of a Talking Head

If you should shy away from the SMEs, then who should you trust? Social media agencies. Why? Because most social media agencies have been busy working instead of talking. Nothing is new to them (blogs have been around since the 90s, MySpace started in 2000). They’re not distracted by the latest shiny object or hopping on the latest craze. And they’re able to pull from an entire staff of experts, not just whatever they read on Search Engine Watch last week.

Most of us agency types see social media for what it is: a lot of work, that, if done right, has a high return on investment. We see it as a component of a larger program, be it advertising, public relations, marketing, or even creating shifts in public opinion. And we’ve got years of experience in advertising, public relations, marketing, and creating shifts in public opinion.

The question corporations should be asking of your social media partner is simple: “Can you get us where we need to go?”

That means a lot more than, “Can you create a YouNoodle profile for my new startup?” (And if they say, “huh?”, you don’t want them anyway).

It means, “Have you ever run an online grass roots campaign before?”

It means, “Do you know how to build a reader base for my blog?”

It means, “Do you actually have a clue about marketing, sales and PR that extends beyond Twitter?”

It also means, “Do you have the right capabilities to help us get this done?” More often than not, that last question is the show stopper for SMEs. Social media is a lot of work and often is too much work for a do-it-yourself approach, especially if they have more than one client. Because this job is more than just “First, you need a Facebook page.” And if that’s all an SME is telling you, run away. Very fast.

In short, many social media initiatives fail because they’re a lot more work than anyone expected. Especially the expert.

So if you’re one of those newly-minted SMEs, ask yourself: do you have the knowledge, experience, and tools to create a professional campaign that meets your client’s expectations? Are you willing to put in the hours and hours beyond a Twitter profile? Or are you going to risk your client’s money and your professional reputation to find out the hard way that you can’t?

Don’t Miss The Point of Each Social Network

There are three major types of social networks – business, personal and communication. Notice I didn’t say “marketing?” Some may combine aspects of all three (Twitter) while others are more singular (LinkedIn).

And even though you may call yourself a social media marketing guru, that doesn’t mean you can “market” your way across all three types in the same way. In fact, every network has a point or a purpose and if you’re missing it, then you’re missing out.

Business

Social networks that focus on business are your LinkedIn’s, your Biznik’s and all of those local listservs and forums that people participate in as part of their online business networking.

The purpose here is to do business, not to share pictures of your kitten or that fantastic dancing robot video you found on YouTube. It’s also not the place for relentless marketing. In other words, don’t spam people.

Personal

I would describe Facebook as an example of a personal network. Some people may use it for business networking, but that’s not the point of it or the purpose.

Instead, it’s private and most people create Facebook accounts as individuals, not businesses. Basically, it’s your space to be yourself, talk to your friends and family and share those kitten photos. If you’re using Facebook to bombard your “friends” with product announcements and sales pushes, you’re going to find yourself very friendless, very fast.

Communication

This is where it’s all about sharing what you know and your take on what you know and what other people you know know (have I lost you yet?). By definition, Twitter would fall into this category though the micro-blogging platform has evolved to embrace aspects of all three. Blogging would be another example.

Remember, the onus here is on the communication. So, if you don’t have anything valuable to share or you waste your audience’s screen time with pitches and spam, you’ll lose them quickly. Go ahead, make a post about your new product, but also share that interesting industry-specific article you read last week.

Social networks weren’t designed for marketing. They were designed for networking and each designed for a specific type of networking. Approaching all of them with the same marketing strategy is like trying to build a house with a Leatherman – sure, all of the tools are there, but that doesn’t mean it can be done.

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

Graduating From Twitter’s Freshman Class

twitter-bird

When I was in college, you could always tell the freshmen at a party because they’d be the ones hanging around the stairs talking about how cool the party was. Meanwhile, the upper-year students would be heading for the keg and, well, actually enjoying the party.

Twitter can be very similar. You’ve got a rush of new people hanging out, talking about how Twitter is such a great tool and sharing news stories on how many more millions have joined the feed. And then, over there in the back, there are a few people who are actually using it as a tool.

Unlike Diamonds, Twitter Isn’t Forever
The thing is, Twitter won’t be around forever. True, it may seem like everybody’s on it and it’s the place to be, but guess what? So was Friendster. Three years ago, Twitter didn’t exist. Five years ago, Facebook was a burgeoning idea on a Harvard campus and six years ago, everybody had a MySpace. The point is, things move fast and tastes can change even faster.

Which is exactly why though Twitter can be a useful part of a comprehensive marketing plan, it’s not the be all and end all.

So, What’s Next?
If I knew, I’d be calling my broker. Seriously though, if you were to pin me to the mat, I’d have to say niche communities.

Sure there are big providers out there like Facebook and LinkedIn, but there are also a lot of smaller, more niche-focused social networks popping up. For example, Identi.ca, which is a Twitter clone. That particular community is made of predominantly open source software developers and fans and, as a result, has a distinctly technical feel to it along with a great tech sense of humor.

As messageboards and listservs grow up and enter the social realm, you’ll see more niche-focused networks appearing. Then again, maybe not.

twitter birdIn the meantime, party with us on Twitter:
Mike Seidle
Paul Lorenczi
Tom Deeter
Erik Deckers

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

Mixing Charity with Social Networking: SocialVibe

socialvibelogo

social vibe logoA couple of weeks ago, SocialVibe secured $8 million in financing. Are you thinking what I think you’re thinking? Who’s SocialVibe? It’s okay, I didn’t know either.

According to their market speak…

“SocialVibe is a social media monetization platform that mobilizes millions of social media consumers to simply promote, distribute and support brands and charities.”

Basically, social networking users can post sponsored badges (read: ads) for their favorite charities or causes on their profiles and then earn points for those charities along with a few perks for themselves.

They have over 500,000 members and have clocked over 100 million impressions for the likes of Coca Cola, Kraft, Sprint, Sony Pictures and even Colgate-Palmolive. All of these impressions add up to benefit 30 non-profit organizations (think World Wildlife Fund or PETA) and, of course, Social Vibe.

You see, SocialVibe takes a certain percentage to cover their costs and a small profit and then allocates, according to their website, “a sizable majority” of their monthly income to charitable donations. They don’t say what “a sizable majority” is, but as of December 2008, they’ve donated $200,000 to partner charities.

It’s an interesting concept that seems to combine viral interest with advertising revenue and all to benefit a good cause. But, I’d be hesitant to get behind anything so closely connected to charitable causes and donations? Why? Because they’re going to be held to a much higher level of scrutiny.

If Coca-Cola asks MySpace users to install an application that happens to advertise Coca Cola, we all know that’s advertising and accept it. But, if that advertising starts cloaking itself with charitable donations and just causes, people are going to put the whole process under a microscope.

I’m also curious to see if SocialVibe ends up getting in trouble for violating any terms of service. According to their site, they abide by the TOS’s of Facebook, MySpace, Bebo and MyYearbook, but there are hundreds of other social networking sites out there who may not take too kindly to someone else advertising on their space.

Wolves in Sheep’s Clothing?

How do you feel about big brands using charities to push ads into social networks? Imagine, you are browsing & you see a chance to support your favorite charity, and are then treated to advertising by a big brand.

Is that a problem?

Well, my guess is that unless the social networks are financially cut in on this little plan, they will come down hard on the application publisher. Because, when you look past the veneer of charity, these brands are simply using their application to front run someone else’s ads onto Facebook without paying for the ad.

What do you think?

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

LinkedIn From a True Power Networker

LinkedIn is absolutely the best social network for making business connections. To clear up a lot of misconceptions, we recently asked Vincent Wright, founder of MyLinkedInPowerForum (now called MyLinkingPowerForum) a few questions to see how a true power networker uses LinkedIn:

1. How do you use LinkedIn?

VW: Carefully! :-) More seriously: I’ve used Linkedin both for
extending my professional network and making introductions for my
friends. I’ve also used it for a bit of research and branding, as
well.

2. Do you go for quantity or quality in your connections?

VW: It cannot be just quantity OR quality, Mike. It MUST be both:
Quantity AND Quality. If it’s not both, you don’t need Linkedin.
For me, the QvQ concept strangles the very joy out of networking. QvQ
just isn’t sufficient. Asking the QvQ question is not much better
than asking if you prefer having just your Left Arm or your Right Arm?
You want BOTH arms, right? Personally, I think QvQ needs to be
re-argued towards Specificity/Generality (or something along the lines
of my C.I.A. Concept (Confluence -> Influence -> Affluence)

3. Do you ask or answer questions?

VW: I tend to ask more questions than I answer. I expect that may
change a bit once I have more time…

4. Is LinkedIn gaining or losing relevance for you?

VW: Though Linkedin has gained incredibly in power and membership size
since I was first fell in love with it about 5 years ago, it’s not
quite as relevant to me as it was 2-3 years ago. There’s an
extraordinary range of competing sites where you can meet business
professionals – Some of these sites are quite interesting, useful, and
beneficial in their own rights. (FriendFeed, Twitter, Ning,
CollectiveX, Xing, Google Friend Connect, My Blog Log, Yahoo Groups,
Facebook, etc. I think the more astute online networkers are now
using these these sites in conjunction WITH Linkedin.)

About the Interviewee:
Vincent Wright is an entreprenueral recruiter and leading LinkedIn Evangelist and a fixture in the LinkedIn community. Vincent’s MyLinkingPowerForum and MyVirtualPowerForum Yahoo Group are ground zero for many highly influential LinkedIn members.

Connect With Vincent
Twitter.com/VincentWright
Linkedin.com/in/VincentWright

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

Branded Social Networks

networking

One of the chief features of social media is the ability to participate in a larger community without needing to reinvent it. The idea with social media marketing is that your reach can be extended by publishing on existing social sites.

Post a question on your website, you get a few responses. Pose the same question to LinkedIn you get many, many more answers.networking

Which raises the question: Why do corporations and brand managers keep trying to make their own social networks? It really doesn’t make sense, but [Read more...]

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.

LinkedIn – Do’s and Don’ts

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SN reviews

Don’t: Use Your Work or Primary Home Email as Your Public Email
Get a Gmail, Yahoo or Hotmail account, unless you really like spam with your email. LinkedIn provides some protection to your email address, but it does give your email to first degree connections and the owners of groups you join.

Do Understand How LinkedIn Search Works
LinkedIn has millions of users.  LinkedIn’s search system is critical because it is what helps you find people and what powers the “people you may know” tool. The search tool is limited to:

  • First level connections – your friends.
  • Second level connections – your friend’s friends.
  • Third level connections – your friend’s friends friends.
  • People in groups with you
  • A random sample of the rest of the database – and you do not get to see names.

In short: the more connections you have, the easier is to find people you are not connected to.

Do Have a Strategy
Quantity over Quality
The idea here is to connect with as many people as possible so you have access to as many LinkedIn users as possible. This generally means accepting connections from anyone who wants to connect with you.  If you are a marketer, serial networker or recruiter, then the quantity should trump quality.

Quality over Quantity
If you don’t need max our your visibility of LinkedIn’s database, then the best way to use LinkedIn is to focus on quality. Connect with people that you know or who have a reason (beyond being a prospect) to know you.  If you do purue quality, you should connect with a few “superconnectors” (people with thousands of connections) to gain access to more people in LinkedIn’s database.  It will be very hard to find people you know if you only can see 23,000 people compared to 453,000 people.

Do: Join groups
Groups allow you to find people with simmilar interest quickly.  Joining in discussion is a great way to meet new people.

Don’t Spam Groups
On LinkedIn there are two kinds of spam: blatant self promoting advertisements and blatant attempts to get more connections.  Take a minute to look at a discussion group before your post a message and make sure the group has posts like the one you want to make.

Do: State that you are open to connections if you are.
If you want to grow your network quickly, tell people that you are an “open networker,” or even become a LION (LinkedIn Open Networker).

Don’t break Outlook with your fabulous name.
LinkedIn allows people to download their freinds and their friend’s email addresses.  If you make a fancy name like “>>>Bob “The NetworkGuru” Smith<<<” it will make a first impression.  But the second impression will be that you can’t be found in outlook because your first name doesn’t start with “>” it starts with “B.”

Mike Seidle is currently the CTO of Virtual Payment Systems, Inc, and is a one of the founders of Professional Blog Service. Mike currently serves on Professional Blog Service’s board of directors.