It’s Called “Personal Branding.” Get Over It.

Being a personal branding book author and speaker, I get a little protective of the term. I always want to roll my eyes at people who claim “I’m not a brand, I’m a person,” or at people like Olivier Blanchard, who call people with personal brands fake, saying the personal brand is an artifice.

Personal branding is really just the fancy 21st century word for “reputation.” It’s how people perceive you.

Do you do what you say you do? More importantly, do other people say you do what you do? Are you a kind and helpful person? Do other people say so? Then your personal brand — your reputation, if you must — is that you’re kind and helpful. Do people think you’re an arrogant jerk? Then your personal brand is that you’re an arrogant jerk.

We call it personal branding for two reasons:

A brand is an emotional response on the part of the people who see it.

It’s much more than just a company’s logo and a tagline. It’s how you feel when you see that logo and tagline.

Think of your feelings toward McDonald’s, the Chicago Cubs, and even BP Oil. Love them or hate them, that is what you feel, and that’s how you react when you see symbols of that corporate brand. You won’t eat at that place, you’ll remain a fan for life, or you refuse to buy gas from that company. That’s your emotional response.

Basically, what other people feel, and how they react, when they hear your name and see your face is your personal brand. Does your face make people happy? Or does the mere mention of your name make people make gagging noises? That’s their emotional response, which makes it your personal brand. (Again, we can still call it your reputation.)

A brand is what people say it is.

The control of marketing has been seized from the professionals by real people. It’s no longer in the hands of the trained marketers to say whether a product or company is good. We now trust the say-so of people, often friends, but sometimes strangers.

Think about the last time you bought a piece of electronic equipment or a book, or even visited a new restaurant. Did you check the reviews or ask friends what they thought of it? Or were you persuaded by the marketing copy, the photos, and the search engine placement?

Like most of us who are plugged into this Web 2.0 world, you took the unsolicited and unmoderated recommendations of friends (and even strangers) over the hard work of the trained professionals. And that equipment, book, or restaurant was as good or as bad as your friends said it was.

In other words, the marketing message of a particular company or product has been seized by the people who will react to it, share it, spread it, buy into it, boycott it, or denigrate it.

People control the brand now. The marketers may be able to control the information, but people control the reputation.

How does this affect your personal brand?

This is true of people and their perceptions of us: right or wrong, we have become the sum of what people think of us. Their “reviews” of us come in the form of responses to our tweets, comments on our blog posts, even things they say about us when we’re not around.

In many cases, the thing we’re selling is us. We’re selling ourselves when we apply for a job. Or when we’re pitching a project. Or getting a speaking gig. Or selling a book. People are buying us, and if they don’t like who we are, based on our reputation, we won’t get the “sale.”

A personal brand is not an act, it’s not a character, it’s not a fake you. It’s the real you that wants to be seen and respected by other people. It’s the person you want to be, not the person you want people to think you are. That’s fakery — acting like a jerk to people in private while trying to be sunshine and light in public.

Being true to your personal brand means that you’ll act the same way in public as you do when no one is looking, or at least no one with a decent Klout score. If you’re kind (or a jerk) in public, you’ll be kind (or a jerk) in private. That’s the real personal brand.

It comes down to this. I don’t care what you call it: call it a personal brand, call it your reputation, call it your image. But whatever you call it, be true to it. Don’t fake it, and don’t try to pass as something you’re not.

Just know that most of the people around you are going to call it “personal branding,” whether you like the term or not. Fighting this battle is about as fruitless as people not wanting to call blogging “blogging” anymore, or think that “social media” just needs to be called “media.” It’s all just tilting at windmills while everyone else is actually doing the thing, regardless of what people call it.

Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2012  •  Headline : It's Called Personal Branding. Get Over It.  •  Keywords : personal branding, social media, reputation management  •  Publisher : Professional Blog Service  • 

Paid Consulting or Free Advice? A Moral Conundrum

Hamburger with fries

A story.

Pablo Picasso is sitting in a restaurant, when a woman approaches him, gushes over him and his work, and asks him to sketch something on a piece of paper for her.

Picasso takes the paper, and does a quick-but-beautiful sketch. He hands it back to her and says, “that will be $10,000.”

The woman is taken aback. “But it only took you a few minutes to do that. Isn’t $10,000 a lot for just a few minutes work?”

“it may have taken me just a few minutes to draw, but it took me a lifetime to learn,” said Picasso.

I frequently think of Picasso whenever I’m asked to provide free advice and knowledge.

“Can we meet for coffee?” someone will ask me at a networking event. “I want to pick your brain about blogging.” Like my brain is on display, with a lot of other brains.

“Mmmmmmm—that one!”

I’m usually happy to share as much information as I can. I try to be friendly and willing to teach people, as an homage to the people who shared so much information with me when I was first starting out.

This bothers people. Most notably my business partner, Paul, my wife, and any professional consultants.

“You need to charge for your time. You’re giving away information. Information that’s taken you months and years to amass. Even if it takes you an hour to teach them, it took you years to learn it.”

Hamburger with fries

Will work for food. For now.

“Cool!” I think. “My time is worth money. I have years of knowledge and experience that people think is valuable.” And I feel really good, and I promise that, this time, I’ll embrace my inner consultant, and say I’m more than happy to teach them everything I know for a pre-determined hourly rate. Like Picasso did.

But then someone asks me again, and I’m afraid of looking like a money-grubbing a-hole, so I compromise.

“Tell you what. I’m supposed to charge $100 an hour for this kind of information,” I say, rolling my eyes as if to say “they” told me to ask for money. “But if you buy my lunch, I’ll be happy to tell you what I can.”

The other person readily agrees, we meet, and I share whatever I can to help them out. Of course, when I get back to the office or come home that night, I feel like Jack did after he told his mom he traded the cow for some magic beans.

I know I’m supposed to make money from my work. I’m a professional who is hired by companies to actually use my knowledge and skill to help them be successful. I’ve raised the bar (and my rates) even higher in the last year by co-writing two books and working on a third. (At the very least, I think, I should be getting dessert with lunch, but apparently that’s still not good enough and now I have to watch my cholesterol.)

I don’t know why it’s so hard for me. Pablo Picasso scribbled on a piece of paper between courses, and charged a woman $10,000 for something that took him decades to master. I’m sharing many years of blogging and writing wisdom in 60 minutes, and I should be able to look someone in the eye and ask for $100 an hour without stammering out an apology.

I’ve talked with other friends who face the same conundrum. Some are happy to charge, while some are not. I don’t know who to believe. Even the experts aren’t sure.

On one hand, Seth Godin says if I want to be a Linchpin (affiliate link), I need to participate in the Gift Economy, and give this stuff away for free, because then I’m valuable to a lot of other people, and the benefits (and money) will shower upon me. Chris Anderson says that if I give knowledge away for Free (affiliate link), I’ll show my value to others, and the benefits and money will shower upon me some more.

On the other hand, there are hundreds and thousands of professional consultants who make their living getting paid to share their knowledge and experience, which took years to amass. Why should they get paid obscene amounts of money to share their knowledge, when I’m settling for a damn hamburger? (To be fair, it’s a really good hamburger, and I order bacon on it, which usually costs extra. Because I’m worth it.)

What should I do? Should I embrace my inner capitalist and charge people to give them my knowledge? Or should I continue to believe in puppy dogs and rainbows, and share my knowledge for the good of mankind and the benefit of the planet? What would you do? Leave a comment and let me know. I’ll discuss the answers in a future post.

5 Ways to Build Your Online Personal Brand Without Being Boring

I was having lunch with a friend last week, and he posed an interesting question: “how do you build your personal brand without evoking a ‘who cares’ attitude?”

Unfortunately, as people start growing their personal brand via social media, they’re just boring the bejeezus out of the rest of us. Here are five things you should be doing to avoid boring your network, and earning the reputation of “oh jeez, not this yawn-fest.”

Dude, you're boring!

  • Post things as they are happening. Give your content stream a sense of immediacy, to help people feel they are really there. Don’t tweet that you got stuck in traffic two hours after you got home; send a tweet that traffic is bad on a particular road (only if you’re completely stopped, please). Tweet about your experiences at a conference as they happen, not afterward.
  • Blend your personal and your work life. Rather than limiting yourself to being all work or all play, be both. No one truly expects you to only focus on work things, or expects you to only play and spend time with your family. Anyone who gets annoyed that you’re merging the other into your social media stream has unrealistic expectations, and is probably not worth staying connected to. It’s okay to tell your work friends when you have a personal victory you want to tell them about, and it’s okay to tell your social friends when something great happened at work. By blending the two parts of your life, you’re showing you’re a whole person.
  • Don’t focus strictly on one issue. If you decide not to do the work-life blend, at least make sure you’re not talking about the same thing over and over. We like that you’re sharing the joys of your new child, but we don’t want to see every single photo you take, to hear about everything the baby did, or how much you love your new bundle of joy. Similarly, don’t tell us about that one work or industry issue, every single meeting you have about it, or every journal and blog article you read about it. If you tell us about your personal life, tell us more than what your children are doing. If you tell us about work, tell us more than that one big issue you’ve been dealing with for six months.
  • Share, share, share. While it may seem easy to promote yourself and all the cool things you’re doing, if you spend all your time doing that, then you’re just as boring as that date you went on when the other person kept talking about themselves. Instead talk about other people, share what they’re doing, promote their ideas and their blog posts, and retweet the interesting articles they’re reading (retweet this article while you’re at it). Tell us what you think is cool, what you find interesting. The people you’re talking about will take notice and do the same for you.
  • Just accept the fact that you’re always going to bore somebody. I’d love to think that people hang on my every word, and eagerly await every tweet, blog post, and Facebook update, but they don’t. My personal friends don’t care about my work content, and my work friends don’t care what I do with my kids on the weekend.

Photo credit: Samael Trip (Flickr)

NOW I’m an Expert: I Was on FOX59 News Last Night

I had the opportunity and honor of being on Fox59 News at 10 last night, as a social media expert, to talk about how Generation Y is beginning to take their online reputation and privacy more seriously than they have in the past.

According to a new report from the Pew Internet & American Life Project, Reputation Management and Social Media, young people have surpassed the Baby Boomers in taking care of their online reputation. They’re hiding their negative photos — the so-called “Spring Break” photos, untagging themselves when they do appear online, and even practicing reverse search engine optimization to push their negative content off Google’s front page.

I was particularly proud that they used one of my favorite lines, one that I use at all my talks about reputation management: If you don’t want skeletons in your closets, don’t put the bodies in there in the first place.

Big thanks to Kyle Lacy for referring me to Tisha Lewis. And big thanks to Tisha “actually it’s TEE-sha” Lewis, her intern Andy, and her shooter (cameraman), Adam, for making the trek all the way out to the hinterlands of Fishers, Indiana to do the interview.

(As soon as the video becomes available, I’ll link to it here.)