Writing for Exposure: Mark Eveleigh Replies

Mark Eveleigh

After Monday’s post, “Writing For ‘Exposure’ Is Not Payment,” travel writer and photographer Mark Eveleiegh emailed me a great response that helped me crystallize my own thoughts. With his kind permission, I am reposting his reply here (not a differing response, but more of a ‘hell, yeah!’ reply), because he makes a very important point.

Mark Eveleigh in Chiapas, Mexico

Mark Eveleigh is a professional photographer, travel writer, and journalist. I also like his tattoo.

(Note: Mark is British, so any ‘misspellings’ are actually English writing styles and spellings.)

When I was starting out I had a golden rule NEVER to write for free. The magazines that want your free work are rarely the ones that can offer the best exposure (also most pros and editors know you wrote for free, thereby lowering your professional credibility). Will the day come when Nat Geo will expect us to write for free? After all it is the best exposure we will ever get. [Read more...]

Author :  •  Content Location : Indianapolis, IN  •  Headline : Writing for Exposure: Mark Eveleigh Replies  •  Keywords : Mark Eveleigh, writing, travel writing, personal branding, blogging  • 

Five Steps for New Pro Athletes to Establish Their Personal Brand

Professional athletes may have one of the easiest times in their personal branding, but they need to take advantage of it, if they want to leverage their name, their skills, and the draw that comes from being on a pro team.

However, unless sportscasters on ESPN are talking about you going first or second in the draft, you’ve got an uphill battle to fight.

I was recently working with a young pro athlete who is still in the early stages of his career, and is starting to build his personal brand in the community. That’s smart. This is the right time to do it, and he’s starting at just the right time. But like most young athletes, you don’t have your own publicist or agent who can take care of these things for you. Or you have a team publicist who can lend you a hand, but you’ll end up doing most of this yourself.

These are the first five steps any new professional athlete, regardless of sport, team, or league, should take to grow their own personal brand.

1. Get a photo of you in action.

Whether it’s you on the court, the field, the track, or wherever — practicing or playing — get a photo of you “at the office.” You already want to be known for your particular sport, so make sure you make it part of your personal brand by making it your avatar on all your social networks. If you’re playing on a team, ask your team publicist for one. If you don’t have one, hire a professional photographer to help you out.

Make sure you get a good shot that lets people know it’s you — your uniform number, your face, or if you’re a race car driver, your car. (And frankly, if you can get a shot with you and your team’s marquis player in it — assuming that’s not already you — that’s even better.)

Speedy Dan Clarke

Speedy Dan Clarke

2. Be active on Twitter

Dan Clarke (@SpeedyDanClarke is an open wheel (IndyCar) and NASCAR truck racer in Indianapolis. He is constantly using Twitter to talk with fans who are following him (and who he’s following back), and to promote the different events where he’ll be driving. Whether it’s a race, a test, or even a course he’s trying out, Dan keeps his fans abreast of what he’s up to. The upside of this is that if he can continue to build his network of fans, he’s more likely to win sponsors so he has a ride this year, because he can show them his legions of loyal fans. Just like a book publisher who is interested in self-published authors who have already sold a lot of books, a sponsor would be interested in an athlete who can bring a lot of fans along with him or her.

3. Set up a Facebook PAGE

Not a profile. A profile is your personal page. That’s how you’re going to talk to family and friends. But you’ll want to keep your fans a healthy distance away, so set your Facebook profile to a pseudonym (e.g. use your first name and your mom’s maiden name) so only your friends can find you.

Your Facebook page is like a public profile, where you can interact with fans, but they can’t see the stuff you’re talking about with family. Be sure to communicate with your fans on a regular basis, so they can feel like you’re involved with them, but they’re not personally involved.

4. Establish a Wikipedia page.

As an athlete, you’re more likely to get a Wikipedia page accepted by the editors of Wikipedia than non-athletes will. Ask your team publicist to help you start it. Be sure they understand the rules of Wikipedia before you start the page: completely objective language. The copy needs to be written like a real encyclopedia. That means “really boring.” In other words, they can’t sound like the player profiles in the program.

5. Start a blog

A lot of people roll their eyes at this, because they hate writing, but a blog may be one of the most important personal branding tools you have. You need a blog as a place for people to find more information about you. Remember, you’re in this not only so you can become famous, but so sponsors can find you. So people who want to pay you a few thousand dollars to speak to their group can find you. So fans who want to learn more can find you.

Your best bet — hire a social media consultant for help on this — is to do the following:

  1. Buy your name as a domain name from GoDaddy or Domains.com. If you can’t get your name, get your name and your uniform number: DallasClark44.com, for example.
  2. Set up a free blog at WordPress.com. Better yet, get your social media person to set up a WordPress blog on an external server. (If you’re not sure what I’m talking about, just tell your social media person, “Erik says I need a self-hosted WordPress blog.” If they don’t know what that is, they’re not the ones to help you. Find someone who knows how to create WordPress blogs.
  3. Point your domain at your WordPress blog. Put this domain on your card (see #6) and on any information you share with people. Remember, you want to drive traffic here — Twitter, your Facebook page, and any other networks are all used to drive traffic here.
  4. Pick up the book Corporate Blogging For Dummies, and start writing about things in your professional life: training, practice, games/matches. Be sure to include photos and videos.

6. Create a Player Card

Some teams do this for their players who make a lot of public appearances. They create player cards that look like Topps baseball cards, which they sign and hand out to kids whenever they appear in public. If you’re not in one of those leagues, consider creating your own player card. Hire a graphic designer, hand them a few baseball cards, and ask them to recreate that. Put your social media properties on the back with your stats and very short bio.

While your card is not going to be a collector’s item that is as eagerly sought as a Johnny Bench rookie card, it’s going to be something that helps people remember who you are, and even how to get ahold of you later.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Five Steps for New Professional Athletes to Establish Their Personal Brand  •  Keywords : personal branding, social media, reputation management, professional athletes  • 

It’s Called “Personal Branding.” Get Over It.

Being a personal branding book author and speaker, I get a little protective of the term. I always want to roll my eyes at people who claim “I’m not a brand, I’m a person,” or at people like Olivier Blanchard, who call people with personal brands fake, saying the personal brand is an artifice.

Personal branding is really just the fancy 21st century word for “reputation.” It’s how people perceive you.

Do you do what you say you do? More importantly, do other people say you do what you do? Are you a kind and helpful person? Do other people say so? Then your personal brand — your reputation, if you must — is that you’re kind and helpful. Do people think you’re an arrogant jerk? Then your personal brand is that you’re an arrogant jerk.

We call it personal branding for two reasons:

A brand is an emotional response on the part of the people who see it.

It’s much more than just a company’s logo and a tagline. It’s how you feel when you see that logo and tagline.

Think of your feelings toward McDonald’s, the Chicago Cubs, and even BP Oil. Love them or hate them, that is what you feel, and that’s how you react when you see symbols of that corporate brand. You won’t eat at that place, you’ll remain a fan for life, or you refuse to buy gas from that company. That’s your emotional response.

Basically, what other people feel, and how they react, when they hear your name and see your face is your personal brand. Does your face make people happy? Or does the mere mention of your name make people make gagging noises? That’s their emotional response, which makes it your personal brand. (Again, we can still call it your reputation.)

A brand is what people say it is.

The control of marketing has been seized from the professionals by real people. It’s no longer in the hands of the trained marketers to say whether a product or company is good. We now trust the say-so of people, often friends, but sometimes strangers.

Think about the last time you bought a piece of electronic equipment or a book, or even visited a new restaurant. Did you check the reviews or ask friends what they thought of it? Or were you persuaded by the marketing copy, the photos, and the search engine placement?

Like most of us who are plugged into this Web 2.0 world, you took the unsolicited and unmoderated recommendations of friends (and even strangers) over the hard work of the trained professionals. And that equipment, book, or restaurant was as good or as bad as your friends said it was.

In other words, the marketing message of a particular company or product has been seized by the people who will react to it, share it, spread it, buy into it, boycott it, or denigrate it.

People control the brand now. The marketers may be able to control the information, but people control the reputation.

How does this affect your personal brand?

This is true of people and their perceptions of us: right or wrong, we have become the sum of what people think of us. Their “reviews” of us come in the form of responses to our tweets, comments on our blog posts, even things they say about us when we’re not around.

In many cases, the thing we’re selling is us. We’re selling ourselves when we apply for a job. Or when we’re pitching a project. Or getting a speaking gig. Or selling a book. People are buying us, and if they don’t like who we are, based on our reputation, we won’t get the “sale.”

A personal brand is not an act, it’s not a character, it’s not a fake you. It’s the real you that wants to be seen and respected by other people. It’s the person you want to be, not the person you want people to think you are. That’s fakery — acting like a jerk to people in private while trying to be sunshine and light in public.

Being true to your personal brand means that you’ll act the same way in public as you do when no one is looking, or at least no one with a decent Klout score. If you’re kind (or a jerk) in public, you’ll be kind (or a jerk) in private. That’s the real personal brand.

It comes down to this. I don’t care what you call it: call it a personal brand, call it your reputation, call it your image. But whatever you call it, be true to it. Don’t fake it, and don’t try to pass as something you’re not.

Just know that most of the people around you are going to call it “personal branding,” whether you like the term or not. Fighting this battle is about as fruitless as people not wanting to call blogging “blogging” anymore, or think that “social media” just needs to be called “media.” It’s all just tilting at windmills while everyone else is actually doing the thing, regardless of what people call it.

Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2012  •  Headline : It's Called Personal Branding. Get Over It.  •  Keywords : personal branding, social media, reputation management  •  Publisher : Professional Blog Service  • 

A Little More ‘HELL YEAH!’ A Little Less ‘I Guess So’

Derek Sivers has time management all figured out.

Derek Sivers, creator of CD BABY, is taking an “It’s either ‘HELL YEAH!’ or no” approach to whether he takes on projects, works with people, or even attends conferences.

If said project, person, or conference doesn’t make him go “HELL YEAH! I want to do this!” he doesn’t do it. He said it’s been incredibly freeing, letting him focus on the things he really wants to.

HELL YEAH!

HELL YEAH!

I’ve been trying this myself. I only say yes to certain meetings, projects, and even clients that make me go “HELL YEAH!” I don’t do this all the time, and I’m not really faithful to it. But I’m a lot better than I used to be.

I don’t fill my days up with meetings, wondering when I’m going to get work done. I don’t take on every project I can find, because it takes away from projects I really care about. And I don’t take on every client, because some are more of an energy drain than others. I only take on those things that make me go HELL YEAH. Otherwise, I just say no.

At other times, though, I try a “HELL WHY NOT?!” approach. Personal development trainer Sid Savara came up with this approach, because, he says, there are times when you can’t say no to things that you should be doing. And sometimes you just shouldn’t.

Sid said he would never have started running if he had waited for a HELL YEAH. He would miss out on meeting new people because they weren’t a HELL YEAH. In fact, Sid says that a lot of things that have become a major part of his life started out as a hobby he had a small interest in. But they weren’t HELL YEAH moments.

HELL WHY NOT goes something like this: someone calls you up for coffee, and you say “Well, I’ve got all this work I’ve got to — HELL, WHY NOT?!” That meeting turns out to be a major turning point in your life and career.

Your friend has two tickets to tonight’s game, but you’re thinking that after the day you had, you just want to go home and — HELL, WHY NOT?! And you have an awesome time at the game. Much better than you would have had at home.

Or the day Kyle Lacy asked me to help him write a book. I was busy, didn’t think I had the time, but said HELL, WHY NOT?! Not only was Twitter Marketing for Dummies born, but that lead to writing Branding Yourself (affiliate link) with Kyle, and now, No Bullshit Social Media with Jason Falls.

That one HELL WHY NOT lead to two more HELL YEAH moments, with more to come.

It’s an interesting place to be, in the middle of these two responses.

On the one hand, an overenthusiastic YES! for specific opportunities. On the other, the most committed and energetic non-commitment you could ever have.

Admittedly “why not?” is not something you want to hear from someone when you ask them to come work for you, go to lunch with you, or even marry you. But HELL WHY NOT is hollered with that enthusiastic “that’s so crazy, it just might work” slapping-the-table gusto.

So I’m trying this out. I’m trying to agree to new opportunities and meetings if I can muster up either a HELL YEAH! or a HELL WHY NOT? If I look for a reason not to do something, if my first response is to groan loudly and roll my eyes, then I won’t do it.

We’ll see how it goes, and I’ll keep you posted on the results.

Only if I feel like it though.

Photo credit: DWizzy (Flickr)

Author :  •  Content Location : Indianapolis, IN  •  Copyright Year : 2011  •  Headline : A Little More 'HELL YEAH!' A Little Less 'I Guess So'  •  Keywords : time management, personal branding, no bullshit social media, branding yourself  • 

Long-Term Unemployed Means Unemployable To Some Heartless Employers

Haven’t had a job for over a year, and you’re worried about how to take care of your family?

Not our problem, say some employers. If you haven’t found a job, that must mean you’re not a very good worker, so we don’t want you.Bread line

A recent article in the New York Times said that Monster.com and other job boards are listing jobs that tell people who haven’t had a job in six months or more don’t need to bother to apply.

The New York Times’ Catherine Rampell said she found preferences for the already employed or only recently laid off in listings for “hotel concierges, restaurant managers, teachers, I.T. specialists, business analysts, sales directors, account executives, orthopedics device salesmen, auditors and air-conditioning technicians.”

While it may not be against the law specifically to discriminate against unemployed people, the Equal Employment Opportunity Commission is looking into whether some minority groups are being discriminated against, since their populations are overrepresented in the unemployed ranks, including African-Americans and older workers.

Unfortunately, many employers — safely nestled away in their cubicles — are heartlessly breathing “there but the grace of God” every time they get another résumé from a casualty of the crappy economy and poor job market.

There are so many places this post can go, I don’t even know where to begin.

  • I will boycott any business that expressly discriminates against the long-term unemployed, and will encourage others to do the same. The University of Phoenix had similar requirements on their job listings, but pulled them down after the Times called with some questions. Hopefully this means they amended their practice, rather than just removed evidence.
  • Small businesses that are hiring should look harder at the pool of the long-term unemployed. You could truly make a difference in someone else’s life.
  • If you’re unemployed and have the kind of job you could run as a solo effort, start your own company. If you’re a former marketing agency account exec, start an agency, and hire creative freelancers to fill tasks. If you’re a former IT worker, now you’re an IT consultant. If you’re a sales director, become a marketing rep for several lines. You can put this on your résumé, even if you don’t make a lot of money from it.
  • If an employer ever says you have been unemployed too long, immediately contact the EEOC office in your area and file an official complaint. It may not do much for you, but if you fall within a protected group of people, they’ve got your complaint on file.
  • On the job boards, you’re competing against hundreds of other potential candidates for a single job. Plus, the companies that hire on Monster and other job boards don’t always have the jobs that people truly want, or that can easily be filled. Some jobs go unfilled for a long time for a reason. It must mean it’s not a very good job, so no one wants it. Take a long hard look at companies that have had the same jobs available for more than a month.
  • Most importantly, stop applying for jobs on job boards altogether. If you want a real job, network with people on LinkedIn and Twitter. You’re not going to get it by perusing the online version of the newspaper Help Wanted ads. See if you can bypass the HR department and connect directly with the hiring managers through the social networks.

If you’re having a tough time finding a job, start your own business. It may not be a raging success, it may not even get you enough money to replace your lost salary. But it’s something you can put on your resume when you’re applying for your next job. This way, you won’t look unemployed.

The short of it is if you’re discriminating against people who haven’t been able to take care of their families, shame on you. I hope your poor attitude is visited back on you. And if you’re looking for a job, make your own. Start your own business. Quit checking the job boards. Spend that time networking with real people instead. If you’ve been unemployed for a while, you don’t have anything to lose by starting your own business, and may get some extra benefit out of it.

At the risk of tooting my own horn, my book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is a good resource for people who want to use social media to network to their next job or big engagement..

Photo Credit: Kheel Center, Cornell University (Flickr)

Author :  •  Content Location : Indianapolis, IN  •  Headline : Long-Term Unemployed Means Unemployable To Some Heartless Employers  •  Keywords : networking, personal branding, unemployed, job seeker, job candidate, LinkedIn, resume  • 

Everything I Need to Know About Personal Branding I Learned From Mr. Rogers

I’m a huge Mr. Rogers fan. I try to live my life by what I learned when I was five years old.

I’ve often been accused of being a little too optimistic, too naive, or too pollyanna-ish. Personally I don’t see a problem with that, since the alternative is to be a pessimistic jerk. It doesn’t take any more effort to treat someone with respect.Mister Rogers and Daniel Striped Tiger

I watched Mr. Rogers with my kids — and sometimes alone in my hotel room when I was traveling and away from them — and decided to model my own personal branding mission based on what Mr. Rogers taught me when I was a kid, and what he was teaching my own kids.

So everything I need to know about personal branding, I learned from Mr. Rogers.

You Are Special

Leo “the hug doctor” Buscaglia once said that you should treat everyone like they’re hurting, because they probably are. Mr. Rogers said he tried to treat everyone as if they were lovable and wanted to be loved. My goal is to treat everyone as someone special, because 1) they are, and 2) I will never know who will become someone significant later in my life.

My whole career growth in the last few years can all be traced back to one friend I met over 17 years ago, and lost track of. We met each other again six years ago, and that chance discovery online resulted in me moving down to Indianapolis in 2006, and eventually becoming a business owner. If I had written Darrin off, or never treated him as someone special, I might never have ended up in Indianapolis. And you might not be reading this blog post.

It’s YOU I Like

“It’s not the clothes you wear, it’s not the way you do your hair.” I like you, not for what you can do for me, but for the person you are. I don’t care what you do for a living, I don’t care how much money you have. Remember, you are special. Not your job, not your clothes, not your car. I couldn’t care less what you do, wear, or drive.

Won’t You Be My Neighbor? (It’s a Beautiful Day in the Neighborhood)

I love community. I love the sense of community I get with people in my town, people in my favorite neighborhood, people in my industry, even people in my online networks. And I’ll reach out to as many people as I can in those different communities to help my network grow. I’ll even bring people from one community to another.

I meet with people in my industry at my favorite coffee shop in my favorite neighborhood. I invite people from my town to industry events. By cross-pollinating these communities, I can create one big network of awesomeness.

There Are Many Ways to Say I Love You

I’ve been listening to The Go-Giver on CD lately, and I’m getting ready to listen to Linchpin a second time. Listening to these two books, I’m reminded that my success doesn’t come from taking from others, it comes from serving them (something else my friend Darrin taught me). The more I can do for people, the more that will be visited back upon me. We talk about this idea quite a bit in Branding Yourself (affiliate link), where we discuss the idea of Givers Gain. Givers Gain says you earn more by giving more. I can say “I Love You” by serving you in the ways that you need. Getting you to give me something doesn’t say “I love you,” it says “I see you as a means to an end.”

You’ve Got to Do It

Social media is not one of those quick fixes, no matter how much we want it to be. You can’t write one blog post, send one tweet, or like one page to find success. You need to do it over and over again. And when you’re tired of doing it, you need to do it some more. It’s hard work, it takes time and energy, but it’s going to pay off in the end. “And when you’re through, you’ll know, you did it.”

Any kid who grew up with Mr. Rogers will remember these songs and the lessons he taught us. But just because we grew up doesn’t mean these lessons have become less important, or don’t apply to us now that we’re older.

If you want to make a difference in someone else’s life, and your own, try treating people like they’re special, like you like them just for them. Invite them to be a part of your community. Show them some love. And stick with it, doing it again and again.

You’ll love the end results, but if you don’t get exactly where you want to be, that’s okay. I’m proud of you.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Everything I Need to Know About Personal Branding I Learned From Mr. Rogers  •  Keywords : Mister Rogers, community, personal branding, special, like, love  • 

Are You an Expert?

Are you an expert?

Do you know more about a particular field than most people? Are you well-versed and well-read in it? Have you practiced or worked in that field for several years? Did you attend a special school to gain that knowledge?

An expert is someone, says the Random House Dictionary, who has “special skill or knowledge in some particular field; specialist; authority.”

A doctor is a medical expert. A contractor is a building expert. A writer is a storytelling expert.

The doctor went to medical school, and then focused on one speciality for a number of years. She knows more than the average person about the human body, and more than most doctors about her speciality.

A contractor has spent more years swinging a hammer and cutting wood than other people. He knows more about building and repairing houses than even the most enthusiastic hobbyist.

A writer may have gone to school, or may be self-taught. She has written news articles, plays, and books for a number of years. She knows more about word smithing than the average person.

These people are experts because they have studied their chosen vocation, practiced to correct mistakes, and worked to become better and more proficient.

Experts do not stop learning. They do not know everything there is to know about their field. The doctor specializes in the brain, and knows nothing about sports medicine. The contractor builds houses, but can’t build furniture. The writer is a novelist, but can’t write marketing copy.

They are not the top dog, numero uno, king of the hill expert in their field. There are thousands of doctors, contractors, and writers. There may be a top doctor, contractor, or writer somewhere, but our experts are not. That doesn’t mean they are no longer experts.

Our experts are still experts when their field changes. New advances in brain surgery come, but our doctor is still an expert in her field. New tools, new materials, and new joinery techniques are created, but our contractor is still an expert. New styles of novels are invented all the time, but our writer is still an expert.

Replace their tools with new tools and they’ll retain their knowledge. They just have to learn the new tools. The doctor didn’t quit being a brain surgeon when someone invented the laser scalpel. The contractor didn’t become an apprentice again when they took away his hammer and saw and switched him to a nail gun and miter saw. The writer didn’t lose her ability when she got rid of her typewriter and switched to a laptop.

An expert’s status doesn’t end just because they switched tools. That’s because their expertise lies in the execution, not the method. It does not stop because their field changes or grows, because every field changes and grows. To claim these people are no longer experts shows a lack of understanding about progress and change.

Expertise is not negated because they’re not the best ever in their field. To say that means only one person can be an expert at anything ever.

Expertise is not eliminated because they haven’t learned everything there is to learn. Otherwise there will never be an expert at anything.

Expertise is based on amassing more knowledge than most people, not all knowledge. That’s it. It’s not a fixed milestone. It’s not a zero-sum competition. It’s not something that changes just because there’s a new development. And it’s not lost when tools are replaced.

To say otherwise means you just don’t understand what an expert is.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Are You an Expert?  •  Keywords : Personal Branding, social media, socia media experts  • 

Personal Branding Twitter Chat on Friday, April 29 at 12 noon EDT

TweetChat window

I’m hosting my first Twitter chat on personal branding next week.

I participated in my first #PRWebChat last week, and had such a good time talking with other PR professionals that I want to host my own Twitter chat. In fact, I have to thank @prweb for hosting this, and hope they will join me on mine.

I will be hosting the first personal branding chat — use the hashtag #PBchat —on Friday, April 29 at 12 noon EDT. (It’s the day after #PRWebChat’s discussion with Rand Fishkin of SEOmoz — I know where I’m going to be that day!)

The easiest way to participate is to go to TweetChat.com, sign in using your Twitter account, and then enter pbchat in the hashtag window at the top of the page.

TweetChat window

Enter "pbchat" into the text box at the top of the window.

I will be posting pre-written questions about every 10 minutes, all about personal branding, and you can answer, discuss, debate, provide tips, or even ask your own questions. My questions are just guidelines, but you’ll be creating the conversation.

Whether it’s questions about job searching, networking, career advice, or even just growing your personal brand online and offline, we’ll be asking and answering over the lunch hour on April 29. (And if there’s enough interest from my West Coast friends, we’ll do one for them as well, at 12 noon PDT.)

So, please block out the time on your calendar, and join us for as long as you can.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Personal Branding Twitter Chat on Friday, April 29 at 12 noon EDT  •  Keywords : #pbchat, personal branding, tweetchat, twitter  • 

How Social Media Veterans Succeed Where Others Fail

Lately I’ve been writing and talking about the importance of businesses working with or hiring social media veterans instead of social media rookies to manage their social media campaigns. I’ve talked about why social media is not an entry level position, and why it’s important for companies to hire people with several years of work experience to manage their entire social media campaign.

Cover for The State of Social Media for Business 2010

The State of Social Media for Business 2010

Last November, SmartBlog on Social Media released a report called “The State of Social Media for Business,” asking whether social media veterans or rookies — companies that have been using social media for several years compared to a few months — are doing a better job of social media.

While the report is about companies that use social media, not individuals, the same ideas apply to people — especially those who have used it for a few years for clients — versus the people who have only used it for a few months, but think their 100 hours playing Farmville and leaving cookie haikus on the Oreo Facebook page somehow qualifies them to be a social media consultant.

For their report, SmartBlog surveyed readers from a variety of industries and companies, and editor Jesse Stanchak pulled some of the best results from the report. (Disclosure: Yesterday, SmartBlog published my article about six social media tools to monitor your personal brand, and Jesse was my editor on the piece.)

SmartBlog found that companies with more than three years of social media experience — compared to companies with less than six months — are more likely to:

  • Say they have a fully developed or well-developed social-media strategy (65.7% of veterans compared with 13% of rookies)
  • Measure the return on investment of their social-media efforts (36.1% of veterans compared with 9.6% of rookies)
  • Say they would not be able to operate without a strong presence in social media (27.9% of veterans compared with 3.6% of rookies)

(It’s this last sin — operating without a strong presence in social media — that many marketing agencies and PR firms commit when they offer social media services to their clients without practicing it themselves. They claim they can manage clients’ social media campaigns, but have 300 Twitter followers and still run their entire website on Flash, which can’t be indexed by search engines.)

Stanchak attributes these differences in veterans’ performance to five key areas, veterans invest more in social media, have support from their leadership, diversify their tools, and use social media for more than just marketing.

But it’s the fifth point that really caught my eye: Veterans are more likely to listen.

Stanchak said that while both groups are almost as likely to use social media to put out news releases and maintain fan pages, it’s the veterans who are more likely to listen, experiment, and measure. (Stanchak didn’t say measure; I threw that one in myself. But he would have, because he’s smart that way.)

Social media veterans will listen to their networks, their customers, and their colleagues in the industry. They’ll experiment with new tools and new campaigns. Then they’ll measure the results, and make the necessary adjustments and measure again. They’ll make sure it’s the right thing to do, and they’ll use it the right way.

The problem most social media veterans face is the influx of rookies who read a book on social media and get hired by companies who believe social media is for young people.

While I don’t have a problem with social media rookies — after all, everyone has to start somewhere. We were even rookies once — my concern is that too many companies accept their advice. Then, when things go wrong, the companies blame social media and say it was a mistake to ever get started, while the rookie walks away from the problem and finds a new client or employer.

On the other hand, the smart rookie will figure out the problem by listening, experimenting, and measuring, making the necessary changes on the way. The smart rookie has identified mentors and teachers who will show them how to become smart veterans.

For businesses who are looking to hire a social media agency or employee, whether it’s for business blogging or social media management, check their pedigree and history. Ask them how long they’ve been doing social media. Ask them about past campaigns and how they dealt with problems. Ask them about their past failures. (And if they say they’ve never had any, they’re either lying to you, or they’re too new in the business to have any real experience.)

What about you? What have you seen from a social media veteran or rookie? What lessons have you learned? What are you hoping to learn? And if you’re a rookie, am I way off base? How are you making sure you don’t make the same mistakes of your predecessors?

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Author :  •  Content Location : Indianapolis, IN  •  Headline : How Social Media Veterans Succeed Where Others Fail  •  Keywords : personal branding, social media, social media expert, social media rookies, social media veterans  • 

Five Online Reputation Management Tactics

Your 15 minutes of fame will last a lifetime on the Internet.

Former Indiana deputy Attorney General found this out a couple weeks ago, when he was fired for posting tweets that called for the use of live ammunition against the Wisconsin protesters. I had the chance to appear on WISH TV the day Cox was fired to talk about the importance of managing one’s personal brand on social media.

Tweet from Indiana deputy Attorney General Jeff Cox

Tweet from Indiana deputy Attorney General Jeff Cox

I told WISH anchor Debby Knox, “Unfortunately, this sort of thing will follow him around forever. When someone, like a new employer, Googles his name — even 10 years from now — this story will forever be associated with it.”

The problem is, as a lot of people are learning the hard way, what you say on the Internet, even something as small as a 140-character tweet or keg-stand photo, will be around forever. And if the wrong people find it, you’ll be crucified with it. Whether that’s a potential employer or someone from the media, you can be guaranteed you’ll be found out.

Here are five online reputation management tactics you need if you’re concerned about your personal brand.

1. Know What The Internet Is Saying About You

We worked with one guy whose name was nearly identical to someone convicted of real estate fraud in the same state. The felon’s name would always appear first in a Google search if you just typed in our guy’s name. Anyone who knew him knew the difference, but when it came to potential clients, they would probably worry that they were going to hire a convicted felon.

Anyone who is named Jeffrey Cox is going to have a similar problem. A quick Google search showed that there are a lot of guys named Jeffrey Cox, even here in Indiana. Imagine the problems they’re going to have for the next several months or few years when people try to find them…

To know what people are saying about you, sign up for Google News Alerts, and have an alert set for your own name, your company name, and even your Twitter handle. Monitor this closely, and pay attention to any mention of your name that’s not on your own blog or website.

2. Know Your Influence

Whether you prefer Klout or Twitalyzer, or any of the myriad of other influence analysis tools out there, you need to know how many people are paying attention to you. If you want to positively manage your reputation, then you need to have that number as high as you can possibly get it. I prefer Klout, only because that’s what everyone is using, and so it’s easier to compare my reach by using the same stats as everyone else.

3. Practice Search Engine Optimization

Normally this is a website-/blog-only technique. If you want to get your blog or website to the top of the search engines, you need to optimize it so Google and the other search engines know exactly what your blog (and each individual post) is about.

This becomes more important if you want to knock something off Google’s front page. If you made a mistake and something is appearing at the top of Google, you need to focus on a couple of properties, like a blog, and optimize it so it sits at the top of the search rankings.

This practice is called reverse search engine optimization, and it’s becoming more important as companies and individuals realize they either made one mistake they don’t want following them around, or in a few cases, someone shares a name with a convicted felon (see below).

4. Use YouTube and Flickr/Picasa

Photos and videos are an excellent SEO tool. Not only do they boost your search rankings, but your photos and videos will often show up in your search results. If you have another result you need to boot off Google, photos and videos can help. Sign up for (and use!) YouTube and either Flickr or Picasa.

I prefer Picasa only because Google owns it, and it’s easier to integrate with my other Google properties, but Flickr is by far the more popular photo sharing site.

The best way to use photos and videos is to embed the code into a blog post, rather than uploading the photo or video to your own blog. Not only does it take up server space, but you don’t get as much search engine juice for an uploaded video as you do for an embedded one.

5. Join a Niche Social Network

If you’re trying to find a new job or establish your expertise in an industry, join a social network that’s specific to that industry. Or join one geared toward your local community. I first started connecting with people on Smaller Indiana, an Indiana-based network for people who live and work in the state. Even now, when my name appears in Google searches, there are a few results from Smaller Indiana that appear in the results.

Additionally, participating in that network will make you more visible to the other people on it. If you’re trying to make your name known in an industry, contributing a lot of valuable content to the network will accomplish this for you. Answer questions, write valuable information, and forward interesting articles to your fellow network members, and they’ll come to rely on you as someone valuable and worth working with or even hiring.

How are you managing your online reputation? Any tools or tricks we should know about? Leave a comment and let us know.

My book, Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (affiliate link), is available on Amazon.com, as well as at Barnes & Noble and Borders bookstores. I wrote it with my good friend, Kyle Lacy.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Five Online Reputation Management Techniques  •  Keywords : Branding Yourself, Jeffery Cox, online reputation management, personal branding, social media, twitter  •