Everything I Need to Know About Personal Branding I Learned From Mr. Rogers

I’m a huge Mr. Rogers fan. I try to live my life by what I learned when I was five years old.

I’ve often been accused of being a little too optimistic, too naive, or too pollyanna-ish. Personally I don’t see a problem with that, since the alternative is to be a pessimistic jerk. It doesn’t take any more effort to treat someone with respect.Mister Rogers and Daniel Striped Tiger

I watched Mr. Rogers with my kids — and sometimes alone in my hotel room when I was traveling and away from them — and decided to model my own personal branding mission based on what Mr. Rogers taught me when I was a kid, and what he was teaching my own kids.

So everything I need to know about personal branding, I learned from Mr. Rogers.

You Are Special

Leo “the hug doctor” Buscaglia once said that you should treat everyone like they’re hurting, because they probably are. Mr. Rogers said he tried to treat everyone as if they were lovable and wanted to be loved. My goal is to treat everyone as someone special, because 1) they are, and 2) I will never know who will become someone significant later in my life.

My whole career growth in the last few years can all be traced back to one friend I met over 17 years ago, and lost track of. We met each other again six years ago, and that chance discovery online resulted in me moving down to Indianapolis in 2006, and eventually becoming a business owner. If I had written Darrin off, or never treated him as someone special, I might never have ended up in Indianapolis. And you might not be reading this blog post.

It’s YOU I Like

“It’s not the clothes you wear, it’s not the way you do your hair.” I like you, not for what you can do for me, but for the person you are. I don’t care what you do for a living, I don’t care how much money you have. Remember, you are special. Not your job, not your clothes, not your car. I couldn’t care less what you do, wear, or drive.

Won’t You Be My Neighbor? (It’s a Beautiful Day in the Neighborhood)

I love community. I love the sense of community I get with people in my town, people in my favorite neighborhood, people in my industry, even people in my online networks. And I’ll reach out to as many people as I can in those different communities to help my network grow. I’ll even bring people from one community to another.

I meet with people in my industry at my favorite coffee shop in my favorite neighborhood. I invite people from my town to industry events. By cross-pollinating these communities, I can create one big network of awesomeness.

There Are Many Ways to Say I Love You

I’ve been listening to The Go-Giver on CD lately, and I’m getting ready to listen to Linchpin a second time. Listening to these two books, I’m reminded that my success doesn’t come from taking from others, it comes from serving them (something else my friend Darrin taught me). The more I can do for people, the more that will be visited back upon me. We talk about this idea quite a bit in Branding Yourself (affiliate link), where we discuss the idea of Givers Gain. Givers Gain says you earn more by giving more. I can say “I Love You” by serving you in the ways that you need. Getting you to give me something doesn’t say “I love you,” it says “I see you as a means to an end.”

You’ve Got to Do It

Social media is not one of those quick fixes, no matter how much we want it to be. You can’t write one blog post, send one tweet, or like one page to find success. You need to do it over and over again. And when you’re tired of doing it, you need to do it some more. It’s hard work, it takes time and energy, but it’s going to pay off in the end. “And when you’re through, you’ll know, you did it.”

Any kid who grew up with Mr. Rogers will remember these songs and the lessons he taught us. But just because we grew up doesn’t mean these lessons have become less important, or don’t apply to us now that we’re older.

If you want to make a difference in someone else’s life, and your own, try treating people like they’re special, like you like them just for them. Invite them to be a part of your community. Show them some love. And stick with it, doing it again and again.

You’ll love the end results, but if you don’t get exactly where you want to be, that’s okay. I’m proud of you.

Stop Saying “Drink the Kool-Aid.” It’s Offensive.

The funny thing about language is that we accept the language of violence, and are shocked by the language of love, sex, and passion.

Last night, I watched Stephen Fry (@StephenFry) on the Late Late Show with Craig Ferguson (@CraigyFerg), in an audience-free show where the two chatted for almost an hour about some intelligent stuff. That’s when Fry said something that — to me, the wordsmith — just floored me.

If an alien was looking down on us, and inspecting our language, they would see that the worst thing we do on this planet is we torture, we kill, we abuse, we harm people. We’re cruel. And those are the things at which we should be ashamed. Amongst the best things we do is we breed children, we raise them, we make love to each other, we adore each other, we’re affectionate and fond of each other. Those are the good things we do.

They would say that how odd that the language for the awful things we use casually. ‘Oh the traffic was agony, it was hell, it was cruel, it was torture waiting in line.’ We use words like ‘torture.’ That’s the worst word.

And yet, if we use the F-word, which is the word for generating our species, for showing physical affection one to another, then we’re taken off air and accused of being wicked and irresponsible and a bad influence to children.

Words have power. They have impact. If I call you a rotten f—er (see, I can’t even use the word, because I might offend someone), that has real power. It’s a verbal slap to the face, soon to be followed by a real one.

But if you’re giving me hard time and I say, “you’re killing me,” we laugh at that, like it’s somehow funny that your minor inconveniences are going to result in my eventual death.

We can’t talk about the creation of life, or the affirmation of life, without howls of outrage, but it’s all right, even funny, to talk about the harm and destruction of it.

Don’t get me wrong, I love dark comedy and morbid humor. There’s something liberating to be able to laugh at the things that scare us. But there’s a line I don’t like to cross, and I’ve been thinking for a few months about where that line is.

It’s somewhere around the phrase, “drink the Kool-Aid.” We use that phrase in business without a thought. It means undying loyalty. If you “drink the company Kool-Aid,” you’re a company man through and through. You’ve bought into management’s vision, and you’ll follow it to The Bitter End. We throw this phrase around without a thought.

It comes from one of the largest mass suicides in all history, where more than 900 people died in Jonestown, Guyana. It was the day Jim Jones persuaded all 909 members of his cult to commit suicide by drinking cyanide-laced grape-flavored Flavor Aid (not Kool-Aid).

I was 11 years old when Jonestown happened. I remember the footage and photos of the bodies. I remember grownups talking about it. In some ways, it’s all the more shameful for us Hoosiers, because Jim Jones got his start right here in Indianapolis. (Click the link above if you’ve never heard the story.)

So I don’t say “drink the Kool-Aid” at all. It’s a horrible phrase about a horrible event created by a horrible man. And to toss it around like a punchline, a throwaway phrase to use in a motivational speech, is repugnant.

And this one phrase illustrates Fry’s point so well: we casually throw around the language of violence like it’s no big deal.

But we get embarrassed and throw a royal fit when a woman’s nipple is shown on national TV for a fraction of a second. We’re upset by a brief glimpse of a small segment of a woman’s body, yet we think nothing of talking about torture — the “worst word,” Fry called it — and suicide bombings and war and beheadings on the evening news while our kids are in the room. That’s somehow okay, but we fine TV stations millions of dollars because Janet Jackson got a little extra publicity.

(Now, I understand your initial reaction might be to talk about the rampant over-sexuality of our culture, and how our kids shouldn’t be exposed to that sort of thing. And I won’t disagree with you a single bit. Frankly, I don’t want my kids seeing Janet Jackson’s nipple during the Super Bowl either. But that’s not my point. So, if that’s your response, then you’ve completely missed the boat. Go back to the beginning and start over.)

My point is that language is powerful. One of the most powerful weapons we have. It cannot be used casually. We shouldn’t toss words around without thinking about the meaning behind them.

In social media circles, we talk about the creation and exchanging of ideas. Yet language is the biggest, most important idea — ideal? — of all. To treat it so thoughtlessly harms it. It reduces our values and ideals to afterthoughts and punchlines.

Here’s the segment of Fry and Ferguson’s conversation. The quote above comes at around the 8:00 mark, but it’s worth watching the entire thing.