PR Pros Take Note: Social Media is Changing the Way Companies Communicate

Screen shot 2010-01-22 at 3.05.10 PM

Social media continues to grow and have a big impact on the way corporations are communicating, both internally and externally. And now we have proof.

In their paper, An Analysis of the Increasing Impact of Social and Other New Media on Public Relations Practice, Dr. Donald Wright, professor of Public Relations at Boston University (official motto: “No, you’re thinking of Boston College”), and Michelle Hinson, director of development, Institute for Public Relations, found that social media continues to have a positive effect on the way organizations are communicating.

Every year for the last four years, they have looked at the impact social media has on corporate communication, mainstream media, the perception of blogging, and the public relations industry. They surveyed PR professionals from around the world, and received 574 usable responses. The 2009 study compared data between 2008 and 2009. The results may surprise you. (Or not. You’re a hard bunch to please.)

Has SM helped companies communicate (TABLE)

In a nutshell, the belief that social media is having an effect on external communication has grown by 11% from 2008 to 2009; internal communication has grown by 7%.

Similarly, the duo found similar results when they asked whether social media complimented traditional mainstream media, or conflicted with it. In 2008, 75% believed it complimented, but in 2009, that number grew to 85%

Does SM compliment traditional media (TABLE)

While the report is chock full of useful statistics (yes, I said “chock full;” I’m from Indiana, what do you want?!), these two are rather important for PR professionals. These two stats speak volumes about what PR professionals should be thinking about social media, and how they can and should be pitching it to their clients.

  • Companies are beginning to use social media to speak to customers. The fact that this number has increased by 11% from one year to the next says that companies are starting to take notice. And this trend will only continue to grow over the next few years. If your clients aren’t using social media, point out that their competitors are. And unless your client wants to slowly melt away into irrelevance, they will start using social media to get their own message out.
  • Publicity should no longer rely on traditional media. I recently wrote a blog post for a client about Generation Y, and how some marketers are calling this 82 million-strong demographic “The Unreachables.” That’s because they don’t read newspapers or watch TV. They read Yahoo, watch YouTube, and text the bejeezus out of each other. If you want to reach Generation Y, go to where they are, don’t make them come to you.
  • Your biz dev job just got easier. If more companies believe social media is beneficial, conversely fewer companies believe it’s detrimental. As a (thankfully) former salesman, the customers I truly hated where the ones who never saw the need for whatever I was selling, and were often stubbornly obstinate in refusing to try to understand why it was important. Now, while these stats don’t mean that 84% of all companies are open to using social media for external communications, it does represent a decrease in the number of companies that refuse to participate in social media. For the salesperson, this means fewer puzzled looks and steadfast refusal to accept that their thermal fax machine is now passé.

There are a lot more data points the study demonstrated, and a lot more surprising results that bloggers, social media pros, PR pros, and the mainstream media can all learn from. We’ll discuss some of them in future posts.

The Best Way to Get and Keep More Readers

When I was in graduate school, I noticed that most of my fellow grad students, and our professors, loved to use big words and long sentences.

They tried to use the most complex words and sentences as possible in their scholarly works. Paragraphs were measured in linear feet, not number of words. And it was not unheard of to spend 12 – 15 hours writing a simple 10 page paper.

Not me, of course. I had cut my writing teeth at my college newspaper, so I wrote like a journalist: short words, short sentences, short paragraphs. (Something that would send my 7th grade English teacher screaming from the room.)

I constantly got easy A’s on my papers, while the other students were getting B’s and hard-won A’s, and spending a lot more time on their work than I did.

It never occurred to anyone in the department that it was how I wrote that made the difference, not the quality of my ideas or the way I expressed them. I didn’t even stumble on this little revelation myself until many years later.

What I learned was, if you want to be read, write simply. Don’t be flowery or use $50 words. Write at an 8th grade reading level, or possibly even a 6th. That’s where most newspapers are written these days. TV news copy is written at the 4th grade level.

The American Marketing Association even backs me up on this.

In January 2008, authors G. Alan Sawyer, Juliano Laran, & Jun Xu published the study, The Readability of Marketing Journals: Are Award-Winning Articles Better Written?

In a word, yes.

Basically, they wanted to see if award-winning journal articles were written more simply than the non-winners (we call them “losers” outside the academic walls). They ran the text through Microsoft Word’s Flesch-Kincaid Reading Level grader, and did a whole bunch of complicated stuff with statistics that I won’t even pretend to understand.

The Reading Level score corresponds to the grade of education of the reader it would take to understand it. If your score is 8.4, it’s suitable for an 8th grader. A 14.6 is suitable for a college sophomore. A score of 21 or higher is suitable for Stephen Hawking, although he may find it a little pedestrian.

Here’s what they found:

Of the 15 articles with the best readability scores, 13 of them were award winners. They had scores from 12.3 to 14.4. Of the 11 worst least readable articles, 9 of them were “non-winners,” and carried scores from 18.3 to 21.3.

(Their own article has a 13.98 Flesch-Kincaid score. This post has a 6.7. I guess I win.)

So why is a lower reading score so important? Are we getting dumber? Do we all have the attention span of a bunch of hyperactive 12-year-olds?

No, the reason is our mental bandwidth. Let’s face it, we’re all busy, harried, and are running eight things through our brains at once. And that’s on a good day. When we’re confronted with a piece of text, we want it to be as simple as possible.

Simple doesn’t mean we’re stupid, or that our brains are shutting down. It means we don’t have to devote as much time and energy to it. We can process the text easily, absorb the information, and move on. We can absolutely read something that’s long and complex. We’re all smart people, and we can certainly read something written at a 12th grade reading level. It’s just that people sometimes need the break from the long and complex. Simple writing gives that to them, and as a result, is more readily accepted.

Basically, if you want to win readers, stick with the writing style the newspapers use. Short words, short sentences, short paragraphs. Most important information goes up front, least important goes last. Avoid needless words.

Otherwise, your readers will eventually get bored and go elsewhere.

(Note: If you’re a Mac user, and don’t have access to Word’s Flesch-Kincaid grader, you can download Flesh, the document readability calculator. I used it to grade this post.)

Photo: Peyri

Author :  •  Content Location : Indianapolis, IN  •  Headline : The Best Way to Get and Keep More Readers  •  Keywords : academia, blog writing, copywriting, graduate school, writing  •