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Four Responses to Social Media Teetotalers

Wednesday, February 24th, 2010

As a social media professional and ghost blogger, I’m naturally excited about it and what it can do for people. The relationships it can grow, the business it can create. Social media is interesting, and something I enjoy doing.

So I get a little frustrated when people hit me with “I don’t do social media,” bragging about it, like those morally superior people who sneer, “I don’t watch television.”

Maybe I don’t have a good attitude about it, but I do keep my thoughts to myself, as I explain to people why they’re missing out if they’re not at least one on network. I usually trot out at least one of four major arguments as to why they should be on it.

It’s where the leaders in your industry are: In fact, this is how they got to become leaders. They found a public forum to espouse their viewpoints, and expressed them to as many people as they could. And if you want to become one of those leaders, you need to be on here. For some people, like Gary Vaynerchuk and Chris Brogan, they have launched their entire career thanks to social media.
You’ll find information about your industry: Some of the early adopters in any industry have been the trade media. They’re looking for a way to grow readership, maintain their expertise and credibility, and continue to grow and move with the times. I was surprised to see that a publishing group in one of my old careers, Watt Agriculture (poultry and livestock publishing) had gone digital. They publish their magazine online, they blog, and they even have a Ning-based social network.
Your friends and colleagues are on it: Our work culture has become one of collaboration and cooperation. We no longer operate in silos. If you want to find new projects to work on with business partners, you can find them on social media. I can think of at least three different business opportunities and five different speaking engagements I’ve gotten because of social media.
Your competitors are already on it: If they’re not, they will be. Your customers are on social media, and they’re talking to whoever is on there. And right now, it’s your competitors. They’re working to be the leaders in your industry, and your customers are listening to them. So while you’re still cold calling and attending that one big trade show every year, your competitors are talking every day through their blogs, Twitter feeds, and on LinkedIn.

Photo: Johnny_Appleseed1774

About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

Tags: facebook, Social Media, social media marketing, twitter
Posted in Facebook, Networking, Social Media, Social Networks, Twitter | No Comments »

Image is Everything, Twitter is Forever

Monday, February 8th, 2010

It was a disappointing night in Indianapolis tonight (I’m writing this at 12:00 on a Sunday night/Monday morning). Our beloved Indianapolis Colts lost the Super Bowl to the New Orleans Saints, 31 – 17.

I followed the game with many of my Twitter friends, and we had a good time chatting with each other, and some of our Twitter buddies down in New Orleans. When the game was over, we congratulated the Saints fans, and wished them well. Everyone but one person. They tweeted what was one of the most egregious tweets I had seen in, maybe, ever.

Fine New Orleans. Go back to your stupid flooded shit hole of a city with the trophy.

Our collective jaws dropped. People were offended, and the whole thing created quite a firestorm here in Indianapolis among several PR and social media pros. It even got some serious attention in New Orleans.

This hateful tweet was made by a supposed PR professional — we’ll call them X — who didn’t seem to understand that when you’re in PR, you’re on all the time. If you make public statements, you and your organization will be judged by those statements. And when you make a joke about a city that lost over 1800 people to the country’s most devastating hurricane in a century, that reflects poorly on you, on your company, and even on your city.

We’re sorry, New Orleans

First of all, let me apologize on behalf of the entire city. This one person does not speak for the rest of us. For the most part, we were gracious in our loss, and I saw a lot of tweets congratulating the city of New Orleans for an awesome win. You fans have shown real class and pride over the years. You love your team as much as we love ours. And this was a great game. I’m very sorry one person said something that awful. We don’t think like that, act like that, or talk like that in Indiana. This person’s tweet is not indicative of the entire state’s way of thinking.

A Quick Aside

I have since learned, after I wrote the first draft, that X received death threats for their offending tweet. Totally uncool, people. While what this person did was hateful, death threats will land you in all kinds of trouble with the law. Do not make death threats, or violent threats of any kind. Be better than X, rise above it. Let’s keep our heads.

Back to the Story

So someone publicly tweeted X’s boss “Hey, congratulations on the AWESOME hire.” A follow-up tweet called on X’s boss to fire them. X deleted their tweet, and protected their account (because of the death threats), but the damage had been done. Screen shots were already circulating, and many people were discussing it online.

While I’m not calling for anyone’s resignation, I do think the entire incident was handled poorly this evening. As a PR practitioner, I would hope X would recognize that:

there is no compartmentalizing of personal life and private life when you’re on Twitter and social media.
Google lasts forever. Just because you delete something doesn’t mean it’s gone. The screen shots are out there forever.
Anyone with even a basic understanding of crisis communication should understand that you need to react to the situation with remorse and speed, not hiding evidence or closing down. One would hope that a PR professional would understand this.

This is the kind of PR that no public figure — corporate, government, or otherwise — would ever want. And yet, it’s the kind that someone, who truly should have known better, got.

Think beyond the present moment

Whenever I give social media talks, especially to college students, I always say the same thing: If you don’t want skeletons in your closet, don’t stick bodies in there in the first place.

If you don’t want potential employers to find stupid photos of you on Facebook, 1) don’t do stupid stuff, 2) don’t take photographic evidence of your stupidity and 3) don’t associate with people who post photos of your stupidity on Facebook.

The same is true with Twitter. Don’t tweet things that are hurtful, painful, and just plain wrong. Don’t wave it off as sarcasm. And always, always apologize when you screw up. Don’t hide, don’t cower, don’t turn on your protective force field. Admit your mistake like an adult, and then quit acting like a child in the first place.

(X did apologize for their tweet in their blog post.)

This incident is just one more reason why businesses are loathe to let their people get on social media on behalf of the company. They don’t want someone tweeting, Facebooking, or generally communicating with the world when they shouldn’t be.

Actions like this hurt the social media community as a whole, and they makes our job harder when we try to convince C-level executives to trust their employees to do the right thing. If the people who should know better can’t do the right thing, why would the average employee?

Finally, I hope the person in question will apologize to the people of New Orleans, and follow it up with a donation to their rebuilding efforts. I also hope X’s employer will use this as an educational moment. Use it to learn and grow from.

And quit using Twitter after 5:00 if you can’t be trusted.

Tags: crisis communications, Public Relations, Social Media, twitter
Posted in Crisis Communication, Public Relations, Social Media, Twitter | 3 Comments »

Why You Should Put One Space After a Period, not Two

Thursday, February 4th, 2010

This post was originally published on March 5, 2009 at DeckersMarketing.com, which has been retired.

I raised a bit of a Twitter ruckus this morning, when I posted the following tweet:

# Attention Unfrozen Caveman Lawyer: Here in the 21st century, we put 1 space after a period, not 2. That’s a typewriter thing.

It was just a random thought. Nothing sparked it, nothing set it off. I just like to post little pithy commenth every tho often.

I started getting replies from people I had never met, so I ran over to Twitterfall to see what was going on. Apparently, my little off-the-cuff random comment was sparking some serious conversation in Oregon, Texas, Massachusetts, and even England and Australia.

Oopsie. People really like their two spaces after a period. That’s fine. It’s not wrong to do it, it’s just not necessary.

The rule came from our old typing classes, where we were told to use two spaces after a period. Younger people (i.e. punks and whippersnappers who never had to use a real typewriter) learned the two space rule from people who. . . learned to type on typewriters. (I learned from Mr. Carey, Typing 1 teacher, Muncie Central H.S., in 1983.)

According to Wikipedia, this double-spacing is sometimes called English spacing, although since the mid-1990s, it’s been called French spacing. (Insert your own joke about the French, cheese, and surrendering here.)

The reason for the two spaces is because typewriters use a fixed width font. That is, all letters were the same fixed width. The letters ‘i’ and ‘l’ take up the same space as the letter ‘m.’ To set the sentences apart from each other and make them easier to read, we used two spaces. This practice actually hearkens back to the typesetting days, when typesetters had to hand place each character and punctuation mark. They just stuck in a double space and the habit carried forward.

But unless you use Courier on your computer, today’s software programs use a variable width font like Arial and Times New Roman, which means the letter ‘i’ and ‘l’ take up a minimum amount of space, while the ‘m’ uses more. In fact, an ‘l’ is almost one-third the size of an ‘m.’ Take a look:

m
lll

In addition to this, the computer jams the period in tight against the last letter in a sentence, which creates a little extra space on the other side. If you could measure it, it would be microns of a difference, but the space looks bigger because of how the period is placed against that last letter.

The world is ignoring that second space

If you create websites, you’ll find that html will ignore any space after the first space. (And I know, I know, there’s a whole other controversy about whether it’s website, web site, or even Web site. That’s for a different post.)

Plus, there are some cases, like using Twitter or other micro-blogging services, when every character counts, you don’t want to waste a character on an extra space.

The net result of this variable width is that sentences are easier to read, which means the extra space is not necessary. Again, not wrong, just not necessary. (Okay, maybe a little wrong.)

This issue is not without its passionate controversy.

There were plenty of Twitterers who said I could have their extra space when I pried it from their cold, dead fingers. They learned to type on a typewriter, and are trying to break 30 – 40+ years of habit (it took me two weeks to quit doing it, and I had only been typing for 15 years at the time).

On the other hand, Luke Maciak at Terminally Incoherent said clients would count spaces in Word documents and send them back for revision if he didn’t use two spaces. Needless to say, he hated these clients.

So who’s wrong, and who’s right? Nobody, although I’m claiming moral superiority in this matter. I salute the traditionalists who want to stick with two spaces after a period. I love tradition and doing things old school (I still listen to radio theater). But I also see the need for ease of use, and eliminating extra keystrokes. And really, that’s what it’s all about.

(I’d be interested to see if someone has ever figure out what the saved spaces translates into for saved disk space.)

So what about you? Are you a single spacer or a double spacer? Why? If you’re a double, would you ever consider switching to single? Why not?

———-
A little more about it from the Chicago Manual of Style:

The view at CMOS is that there is no reason for two spaces after a period in published work. Some people, however—my colleagues included—prefer it, relegating this preference to their personal correspondence and notes. I’ve noticed in old American books printed in the few decades before and after the turn of the last century (ca. 1870–1930 at least) that there seemed to be a trend in publishing to use extra space (sometimes quite a bit of it) after periods. And many people were taught to use that extra space in typing class (I was). But introducing two spaces after the period causes problems: (1) it is inefficient, requiring an extra keystroke for every sentence; (2) even if a program is set to automatically put an extra space after a period, such automation is never foolproof; (3) there is no proof that an extra space actually improves readability—as your comment suggests, it’s probably just a matter of familiarity (Who knows? perhaps it’s actually more efficient to read with less regard for sentences as individual units of thought—many centuries ago, for example in ancient Greece, there were no spaces even between words, and no punctuation); (4) two spaces are harder to control for than one in electronic documents (I find that the earmark of a document that imposes a two-space rule is a smattering of instances of both three spaces and one space after a period, and two spaces in the middle of sentences); and (5) two spaces can cause problems with line breaks in certain programs.

Tags: punctuation, typing, writing
Posted in Twitter, Writing | 8 Comments »

Gmail is the New Black: Why You Should be Using Gmail Right Now

Monday, February 1st, 2010

Do you use Gmail or some other web-based program, or are you still accessing email strictly on your computer, cursing Outlook, and praying for the sweet, sweet release that ~~death~~ a hard drive crash will bring? Do you have a backup of your address book and necessary emails, should that blessed day ever come?

When I give a social media talk, I tell everyone to use Gmail for basic contact management. It has saved my bacon more than once, and I’ve become such a raving fan that I use it as my only email interface. I even forward my work email and other addresses into Gmail, so I have one window, one set of contacts, and the cleanest, least buggy interface I’ve ever had the joys of using. I can send email from any of my addresses, but the interface is all Gmail.

The joys of Gmail

If you’re not using Gmail yet, here are a few reasons why you need to:

Social network building Any social network you join is going to have a way to import your address book into the network so you can see if your friends are on there. Gmail is the easiest one to bring in. Some networks don’t even import web-mail programs like Hotmail. Others are a little more forgiving and will let you import Apple Mail, Outlook and Outlook Express, and comma-delimited CSV files.
Offsite storage of your contact list Let’s say that your work computer crashes, and you lose everything. Or you are, um, no longer allowed to. . . access your work computer due to a new arrangement you have with your now-former employer, and you need to let your friends and colleagues in other companies know about your new work situation. Having a copy of your address book in your control will make this a lot easier. You can even sync Gmail with Outlook, so any time you change or add a record, that is reflected in the other. Warning: some solutions will split up multi-email records, and then sync all those brand new records into Gmail. I had that happen twice, after I spent hours cleaning them up.
Emergency access If you ever need to reach people over the weekend or in the evening, but your computer is at work, you can still do so. This is especially important for people in crisis communication whose organizations are still planted firmly in 1997. If you’re counting on your email server and your email list to be available if you need to do a press release or media alert, you’re totally hosed if that thing ever crashes because of a large-scale disaster. When I was in crisis communication, we had to come up with some plan to work around just that contingency. And if you’re in the middle of an emergency, and you can’t get access to your email server, you need another solution. There are so many workarounds to getting online, as long as you can get there, you can communicate. But if you’re depending on one computer’s data, forget it.
Enterprise email You can even use Gmail for business. For $50 per user per year, you can get 25 MB of storage per user, plus it syncs with Outlook and Blackberry. (For the record, I can also sync my personal email with my HTC Droid.) You keep your corporate identity and addresses, but you have the security and ease of use of Google’s email, calendar, and Docs.

What about you? Why do you use Gmail (or your favorite web-mail application)? Why should people switch to web-mail from computer mail? Or, why shouldn’t they?

Tags: Gmail, Social Media, social networks, twitter
Posted in All Posts, Crisis Communication, Social Networks, Twitter | 4 Comments »

Are You a Pioneer or a Settler?

Friday, January 29th, 2010

Are you a pioneer or a settler? Do you blaze trails, follow them while they’re still rough, or wait until there’s a nicely paved road?

Being a settler is easy. You just tread down the same old path everyone else has, making sure it’s safe. But being a pioneer is tough. You’re the first to pass this way, you’re not sure if you’re heading in the right direction, and some days you’d swear you’re going the wrong way. But the rewards are well worth it.

So how do you pioneer your new niche? How do you become a leader in your field, especially when there is no niche, or the people in it are not connected? In this case, it’s actually easier to be the pioneer, rather than to be one of many. By the time the settlers are finally getting involved, there’s a traffic jam on the road the pioneers have paved. But by this time, you’ll be way ahead of the pack.

Becoming a Pioneer

Here are a few tools and techniques you can use to establish yourself as an expert in your chosen field. Before you start, make sure you have identified your niche, know who the players are, and actually have some content on your blog or website.

Find your flock. Use NearbyTweets.com, Twitterment.com, and Twitter Search to locate them and start following them. Avoid those “get 2,000 followers per day” spam programs, and earn your followers the honest way.
Talk to strangers. Read and comment on the blogs of other people in your industry. If there aren’t any, find logical allies to your industry. If you manufacture marbles, and you’re the only marble manufacturing blog out there, find marble collectors and marble players. Leave comments on their blogs and respond when they leave comments on yours. Not only do you build up some link juice, you create relationships with potential customers.
Share knowledge. If you find articles that would be of interest to your audience, share it with them on Twitter and your blog. Write commentary about the articles on the blog, and share those as well. If you can become a source of knowledge, people will look to you for answers.
Consider video. Gary Vaynerchuk of WineLibrary.tv and the author of Crush It, has built a social media footprint like an elephant’s by using video to sell and promote wine. Do video posts of you sitting at your desk, pontificating about industry goings-on. Publish excerpts of you speaking at conferences and events (this is also useful if you’re trying to build a speaking career).
Build your contact list. As you meet new people, keep your contacts organized in Gmail. If you use Outlook, sync it up with Gmail and keep that list fresh. Gmail is the go-to contact list by every social networking tool out there. Want to find friends on Twitter, LinkedIn, or YouTube? They’ll import your Gmail contact list with no problem.

These are just a very few steps to get yourself started finding your niche. I haven’t even touched on LinkedIn or creating an industry-related social network yourself. But these are enough steps to get you started.

What other tools and steps do you recommend? Leave a comment, and we’ll try to feature it in a future blog post.

Photo: Wikimedia Commons

Tags: Gmail, Social Media, social networking, twitter, youtube
Posted in All Posts, Networking, Social Media, Social Networks, Tools, Twitter | 3 Comments »

Five Essential Tools Any Crisis Communication Pro Needs

Monday, January 4th, 2010

Social media is becoming more and more important to an organization’s response to a crisis. While my own crisis communication experience is with public health emergencies, like pan flu epidemics and the threat of anthrax attacks, other crisis comm pros are dealing with reputation management, negative publicity, liability lawsuits, product recalls, etc.

Thanks to social media tools, there is no reason a crisis communication pro shouldn’t have these tools in his or her toolbox, ready to respond to an emergency within minutes, rather than hours, or even days.

Whether you’re a government agency dealing with a massive emergency, or a famous athlete caught with his pants down, you need to be able to respond quickly and truthfully. You need to get ahead of the speculators and talking heads whose grinding of the rumor mill can do more harm than the actual truth.

Many organizations, especially government agencies, are still using old-school media to get their news out. The problem is they’re trying to reach a newspaper audience with timely news, but it’s changed in the last 30 minutes. Or they’re trying to reach the TV news by 3:00 p.m. for a 5:00 broadcast, while most people are still in their cars. And in many cases, broadcast media only spends seconds on your story, and the newspapers are only devoting a few precious inches to your side of the story.

With social media, you can bypass the media filters, reach the greatest number of people, and in many cases, get the news out before the mainstream media. This is especially useful if you have time-sensitive information, like medication dispensing points, product recalls, hours of operation, etc.

I’m not saying you should ignore the mainstream media (MSM), or quit using the old methods. Rather, consider adding social media to your arsenal.

Blog: A blog is a great way to publish an entire news story. In many cases, the MSM will use your blog as a source. If you’ve done most of the legwork for them, they’re more inclined to use the information you provided. I had one newspaper in Indiana that would reprint my press releases verbatim, I thought about changing my name to “Staff Wire Report” just so I could get the credit.

Strategy: Appoint a blog writer you trust, and give him or her carte blanche in reporting the latest news.

Twitter: Twitter lets you reach people quickly and easily. Create lists of important people who will need to hear your news: journalists, fans, customers, vendors, etc. Don’t just use Twitter for barfing out news though. You can use Twitter to talk with people and establish relationships. If people like you, they’re likely to want to hear your news, making you a trusted news source.

Strategy: Have conversations, provide information, correct misinformation, and answer questions.

Facebook fan page: If you’re a B2C company, nonprofit, or government agency, you need a fan page. If you’re B2B, the debate still rages on. People get their news from different sources, and they get their social media from different tools. So you need to match their information-gathering habits. Since Facebook boasts over 350 million world-wide users, a lot of people are getting their news here.

Strategy: Run your blog and Twitter feeds through your fan page. Follow the conversations people are having on the page, and participate in them.

Analytics: You need to measure your results and see what works. If nothing else, put Google Analytics on your blog, and set up some Google News Alerts. They only updates every 24 hours (Google News can email stories as they appear), but it’s free, and ideal if you’re not trying to monitor events in real time. StatCounter.com is free and up-to-the-minute, although it will only record 500 hits in a day (you can upgrade to the paid version if you need it). We use Yahoo Analytics (paid subscription), because it has real-time updates, and we can graph everything out. To see what people are saying in the social media stream, try something like Radian6 or ScoutLabs.

Strategy: Adopt at least one analytics package, and use it to monitor the success of your social media strategy. Compare it to your traditional methods, and see which tools are bringing you the best results. Plow more time and energy into the successful ones, and see if it’s possible to roll the less-successful ones into your new strategies.

A laptop and wifi network card: I know, this one seems so painfully obvious, it’s ridiculous to even include it. But you’d be amazed at the number of organizations still running on desktops, or laptops without wifi. It’s great to be able to visit any location with free wifi, and logging in — I’m sitting at a Subway restaurant as I’m writing this — but what if you’re in an emergency and you’re in an area without wifi. What do you do if you’re responding to a local emergency, and the fastest Internet connection in town is the dial-up credit card machine at the gas station?

Strategy: Bug your boss until you get a laptop and wifi card (Verizon has the MiFi, a mobile wifi hotspot you carry), and then learn how to use it; these other four tools are useless if you’re ever caught without a laptop and wifi. Use the mobile setup until it’s second nature. If you’re ever caught out during an emergency, you don’t have to pull out the manual just to figure out how to use the wifi card.

There are more tools available than you could ever hope to master, most of them supporting one of these five basics, but these are the ones you can build an entire crisis communication plan around. If you can figure these out, you’ll be miles ahead of those organizations and agencies who are still trying to figure out the fastest way to fax a one-page press release to 500 different newspapers in less than six hours.

Photo: Fire Monkey Fish

Tags: Crisis Communication, facebook, Social Media, twitter
Posted in Business Blogging, Communication, Crisis Communication, Public Health, Social Media, Tools, Twitter | 2 Comments »

Marketing Plan for 2010? Try the 70-20-10 Marketing Mix

Wednesday, December 30th, 2009

Patrick Spenner at the Marketing Leadership Council presented a great variation on the Pareto Principle (also called the 80/20 rule) when it comes to trying new marketing tactics: (Beat the Social Media Investment Catch-22, November 9, 2009)

Spenner suggests any marketing plan should be follow the 70-20-10 spending rule: Roughly 70% of your marketing budget should be on the “tried and true” marketing channels — areas that you know absolutely have succeeded in the past.

The other 10% should be on experimental or new channels “for which there is no in-year expectation of ROI.” In other words, don’t expect to see an ROI within the fiscal year. Look for growth and results, but don’t expect things to pay for themselves.

The middle 20%, says Spenner, is for the most successful of last year’s 10%. “These touchpoints are incubating — we should manage them to develop benchmarks for success,” wrote Spenner. “These touchpoints eventually move over into the 70% as the organization accepts them.

Where could you find some new traffic? It may not always be on social media (said the social media company). It may be something new like trade shows and non-industry conferences. It may be a new website. Or email newsletters. Or a strategy of participating in discussion forums. Or telemarketing. And it just may very well be Twitter and blogging. The point is that you look at at least one new strategy and give it a year to see what happens.

Take some of the money you’ve been spending on newspaper and radio advertising, and try a new social media campaign. Pepsi Cola just did it, forgoing the multi-million Super Bowl ad buy, and putting $20 million into a social media campaign instead. Toys ‘R’ Us saw some explosive growth on their Facebook fan page. And even the Cincinnati Bengals have joined the Twitterverse and have over 15,000 followers.

Finding new marketing channels is important. Media consumption by your customers is always changing, and they’re going to places you didn’t have in your 70% bucket a few years ago, or even last year. Two years ago, I thought Twitter was the stupidest thing ever. Today, as much as one-third of my personal blog’s traffic comes from Twitter, but the largest portion comes from StumbleUpon.

So what’s your new 10%? What are some new channels you could explore for 2010?

Tags: Cincinnati Bengals, marketing, Pepsi Cola, Social Media, Super Bowl, twitter
Posted in Blog ROI, Business Blogging, Communication, Lead Generation, Social Media, Social Media Analytics, Social Networks, Twitter | No Comments »

Do Small Businesses Need a Social Media Person in Marketing?

Tuesday, December 22nd, 2009

A reporter posted a question to an email list I belong to, about whether small businesses need a specific social media expert on their marketing team. I replied that I thought a small business did not need an expert. Rather, they just need to appoint someone on their marketing team whose job it is to participate in social media, but that person can learn the ropes about the different tools they would use. (They will need other knowledge. More on that in a minute.)

Although people have become more and more specialized over the years, at least in the marketing world, social media and the Internet are turning us back into generalists.

You don’t need a special videographer, script writer, and editor to create a corporate video, you only need a Flip camera, a YouTube account, and some creativity to get your videos out to your customers. You don’t need a PR specialist to send out press releases to the local media, you need someone who is already connected to them on Twitter and LinkedIn to connect with them personally. (Yes, I’m oversimplifying a bit, but you get my point.)

And you don’t need someone who has logged thousands of hours on Twitter or Facebook, has written a book, or is a top-notch computer programmer (although they’re all very nice).

You do need:

someone who has the time to do it on a regular, consistent basis. This is not something to do just once in a while, but needs to be done a couple hours per day.
someone the company trusts enough to speak for its brand publicly. This is typically not an intern.
someone who understands message creation and social psychology. It’s not the knowledge of the tools that is important, but the knowledge of how to create a solid message and how that message will affect a chosen group. Again, this is typically not an intern.
management buy-in and their understanding that this is not just jacking around on “Facespace or whatever you young people call it.” They need to be committed to this venture, just like they have every other marketing campaign you’ve done.

We’ve reached the point that social media is no longer a fad. It has incredible usage rates that show that it’s here to stay. The tools may change over the years, but this connectedness among us is not going anywhere for a long while. And because these things are so easy, anyone can do it. The challenge is finding someone who actually knows how to harness the power, and has the time to do it.

Business will serve themselves well by either hiring someone who does social media marketing as part of their responsibilities, or contracting out to someone on a part-time basis to do the work. But either way, they need to jump on this bandwagon before they’re left at the side of the road with the people still running their IBM PS/2s wondering when all this talk about the Internet is going to die down.

Tags: facebook, linkedin, small business, Social Media, social networking, twitter
Posted in Communication, Networking, Social Media, Social Networks, Twitter | 3 Comments »

My new HTC Droid

Monday, December 21st, 2009

I’m loving my new HTC Droid on Verizon right now, although I’m worried about my motivation for buying it. I finally decided to get it because Chris Brogran got one.

Now, I’m not the kind of guy who buys stuff because some celebrity says so. In fact, I will often go out of my way to not buy something because a celebrity did. Ashton Kutcher is schlepping some new camera? I won’t buy it. Peyton Manning has a new MasterCard commercial? He’s one of my favorite players, but I’ll stick with my own credit card.

I realize Chris is not actually a celebrity (he’s what we call a “cewebrity”). But after reading Chris’ book Trust Agents, especially his chapter on “One of Us,” I decided I could trust him. Chris uses a cell phone all the time. If he decided he couldn’t live with AT&T’s crappy network anymore, and that the Droid was a pretty good deal, then maybe it was time I joined the 21st century and got rid of my old flip phone. (It wasn’t that old.)

Basically, I was torn in three directions: do I get the Droid and stay with Verizon (I’ve been with them for 8 years)? Do I wait to see if the iPhone becomes available to Verizon in Q3 2010? Or do I leave Verizon and go to AT&T just to get an iPhone and have to deal with a network that most of my Indianapolis friends detest?

Once I saw that Chris Brogan — One of Us — had made the switch, I knew which one to get.

So my wife and I took advantage of Verizon’s Buy One Get One offer on the Droid ERIS (which I think should be called the ERIK, but they didn’t ask me), as well as our upgrade credits and rebates, and got two of them for $24. Not a bad deal.

I’m still learning how to use it, but I’m starting to see all the cool stuff the Droid can do: Twidroid for Twitter, Evernote, Google Latitude with turn-by-turn directions, and — God help me! — Foursquare. (I am seriously digging FourSquare. It makes me want to get out more.)

I’m still fiercely clinging to my celebrity independence, and refuse to be swayed by someone’s popularity when I know they’re nothing more than a shill-for-hire, pimping out their name and reputation to the highest bidder.

But I’m also wondering if Chris will autograph my Droid the next time I see him.

Tags: cell phones, Droid, Evernote, FourSquare, Twidroid, twitter, Verizon
Posted in Communication, Opinion, Twitter | 10 Comments »

Six Social Media Predictions for 2010

Wednesday, December 9th, 2009

Social media has already grown by leaps and bounds. At last count, Facebook had 350 million users. Twitter has grown by more than 1,444 percent year-over-year by June 2009.

If 2009 was any indication of social media’s success, 2010 is going to bring about some new changes and the way things are done. Social media growth won’t happen by your parents joining Facebook (if they haven’t already). It will happen because the business world is starting to see the light, and companies will start flocking to it in droves.

These are our social media predictions for 2010.

Business blogging will grow. (Oh sure, way to go out on a limb there, Nostradamus.) While this may seem obvious to some, it’s not as obvious to the corporations themselves. Blogging has become more accepted as a part of a marketer’s toolbox. But it’s not just limited to the entrepreneur or small businessperson. Corporations are starting to use blogging as a form of corporate communication. Ford Motor Company already uses a blog for their media center, the CDC uses a blog as a way to communicate public health issues to the media and general public. This is only going to grow more as time goes by.

Social media will lose its virginity next year. More and more people will begin to make money through social media, despite the protestations and gnashing of teeth by the social media purists. We’re seeing it already, as spammers and MLMers are using Twitter to sell their ebooks, nutritional supplements, and online marketing plans. However, people like Kyle Lacy, Jason Falls, and Chris Brogan are helping companies figure out how to actually make money with social media. And as more people adopt a “meh” attitude about the whole “selling on social media” controversy, and it becomes more seamless and less interruptive, the trend will only grow.

Social media will become more accepted in big corporations. This one will be a harder sell in the halls of large corporations, but some of the more forward-thinking corporations are going to jump on the social media bandwagon sooner rather than later. I’ve spoken with a banker who’s looking into Twitter, and there are several lawyers who are looking at the micro-blogging platform as a way to increase their name recognition in their chosen area of specialty. And when a cable giant like Comcast can find success on Twitter with @ComcastCares, you know the other corporations can’t be far behind.

Android will eat iPhone’s lunch. We’ve been discussing this one around the office quite a bit. Rumors are swirling that the iPhone may come to Verizon in Q3 2010. This may be too little, too late, since a lot of people are buying the Android because it’s available on their favorite network. But even if people hold off buying a new iPhone until it’s available in the fall, the Android will still see their enemy crushed before them, and hear the lamentations of the women.

The same thing will happen like it did in the ’80s when the IBM PC and PC clones swamped Apple and took the high-end business market away from them. Or when Windows overpowered Apple’s Macintosh in the business world in the ’90s. Apple has the manufacturing capacity to fulfill AT&T users’ needs now, but if they offer the iPhone to Verizon, Sprint, T-Mobile, and any of the international carriers, they’re going to have problems filling orders. On the other hand, LG, Samsung, Sony, Motorola, HTC, and Hunwai (China) are all the licensed Android manufacturers. Their combined manufacturing might is more than enough to meet the demands of the Android users.

Mobile will become more important. David Armano of Harvard Business Publishing talked about his Six Social Media Trends for 2010, and said that mobile will become especially important as more corporations start enforcing social media policies at work. The social media break will become more prevalent, as people totter off to the bathroom with their iPhones and Droids to send a quick note to their Twitter followers or update their Facebook status. The ramifications for bloggers is that your posts should be shorter, easier to read, and your blog software should have a mobile version plugin. (Hat tip to my good friend Lorraine Ball for this one.)

SMS will become obsolete. As users continue to buy smart phones and phones that have email, Twitter, chatting, and other communication features, the desirability to pay your cell phone carrier $.04 to send a message will become less attractive. Since Twitter is free, how long will it be before restaurants, movies, sports teams, and other entertainment venues start offering DM clubs to members? They’re already doing it with text services, so can Twitter and other micro-blogging programs be far behind?

So what do you think? What are your predictions for 2010? Leave a comment and let’s see what others are thinking.

Tags: Android, Apple, blogging, business blogging, facebook, iPhone, Social Media, twitter
Posted in Business Blogging, Communication, Social Media, Social Networks, Tools, Twitter | 5 Comments »

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