Category: Blog ROI

3 Reasons and 6 Steps To Keep Your Microsites

Sean X Cummings, the director of marketing for Ask.com, made a rather bold, but completely wrong*, argument in his recent post “3 Reasons To Ditch Your Microsites.”A magnifying glass Cummings said that companies should ditch their microsites because they are “advanced brochureware” and a sure sign that a marketing agency “does not get it.”

(*It’s entirely possible Sean and I are using the same word for two very different things. I’ve been calling one-page sites on unique URLs “microsites.” The following is based on my usage of this term.)

Actually, microsites serve a very important purpose to web marketers. Here are the three reasons you need to keep them:

1) Microsites boost search engine optimization.
2) Microsites improve your SEO.
3) Microsites make your SEO better than your competitor’s.

Microsites are not for marketing, not for branding, not to participating in the conversation. Once you build them, you don’t do a single thing with them.

The proper way to use a microsite

Let’s say you own a carpet cleaning service in Kalamazoo, Michigan. You also serve other areas, like Grand Rapids, Holland, and Battle Creek. You’ve already checked, and CarpetCleaning.com is already taken, but you own Cleanest-Michigan-Carpets.com (mostly because you listened to your brother-in-law, and he’s an idiot).

But you also know that:

  • Yellow Pages usage is going down, while search engine usage is going up.
  • Rather than pull out the phone book, people would rather Google something.
  • Local search engine optimization wins local search (and carpet cleaning is definitely a local business).
  • Search engines love keywords in a domain name.

Here’s how to use microsites properly:

1) Buy domains for KalamazooCarpetCleaning.com, GrandRapidsCarpetCleaning.com, etc. This tells the search engines that your sites are about carpet cleaning in Kalamazoo, Grand Rapids, Holland, and Battle Creek, and nothing else. Those are also your keywords for each site, and you will use those 3 – 4 words, in order, without exception (i.e. not “Carpet cleaning in Kalamazoo”).

2) Optimize the bejeezus out of each microsite.

  • Put the keywords at the start of the page title: e.g. “Holland Carpet Cleaning for Residential and Commercial Jobs” and “Kalamazoo Carpet Cleaning by John Smith.”
  • Put the keywords in the first 4 words of the body copy. This may be awkward, but it needs to be done.
  • Have no more than 2% keyword density (2 keywords or phrases per 100 words). SEO experts are still debating this, but 2% is a safe number.
  • Include photos of you cleaning carpets, and use the keywords in the alt tags. “This is John, working hard for a Battle Creek carpet cleaning customer.”
  • Use only the keywords in hyperlinks that lead back to your main site. “Find more information about Grand Rapids Carpet Cleaning on our website.” Don’t use any other words in those links. Put 2 -3 links back to your site.

3) Install a WordPress.org site on each page. Not because you need WordPress’ amazing functionality, but because it’s free, and create one front page. You can add more if you want, but you need at least one page. (You could expand each site later by writing blog posts about your keywords — see #2 — but that’s pretty involved. Save this as a last resort for when your idiot brother-in-law opens his own carpet cleaning business.)

4) Make it look pretty. A man is sitting in his living room wearing nothing but his underwear and a hat. A friend stops by to visit, and asks about the man’s outfit. “I’m in my underwear, because no one ever comes to visit me,” says the man. “Then why are you wearing the hat?” asks the friend. “Oh, because someone might come,” says the man. Put a hat on the site — download a free template — because someone might visit it.

5) Write strong, persuasive copy: If people come to visit, you need to give them a reason to click through to your main website. Don’t put up crappy copy just to game the search engines. Create well-written copy that explains what you do, how well you do it, and includes a call to action. Make significant changes to the text for all four sites, so they’re not identical or even nearly identical.

6) All links must point back to your main site: They should not point to any other site anywhere on the Internet. Ever. With one exception. Create links to the other sites under a small section that says “we also offer carpet cleaning services in other Michigan cities.” Then use the exact keywords and link to each of the other sites. These backlinks between the microsites and to your main site will boost your search engine ranking.

Here’s what will happen (more or less): The search engine spiders will visit each site and say “Hmm, this site appears to be about Kalamazoo Carpet Cleaning. Let’s make sure.” It will do a quick check, and confirm — based on your domain name, title tag, first 4 words, keyword density, and alt tags — that, “by God, this IS a site about Kalamazoo Carpet Cleaning! And it has everything we like, so it must be important. Let’s see where these links go.”

The spiders will follow the links back to your main site (hence, the name “backlinks”), and conclude, “if those really well-done sites point back to this site, and this site does carpet cleaning in all these cities, then this carpet cleaning site must be really important!”

Then, when people do a quick search for carpet cleaning in one of those cities, your main site will come up first.

That is how you properly use a microsite. No brochureware, no moving the brand, none of that marketing crap, just pure SEO goodness with trackable, measurable results. If your marketing agency ever suggests it for anything other than SEO, tell them Sean X Cummings would like a word with them.

Photo credit: Auntie P (Flickr)

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

5 Types of Presentations You’ll Find at Blog Indiana 2010

I’ve been Blog Indiana 2010 and attended several of the presentations here. Our sessions tend to be the same kind of presentation, although they cover a wide variety of topics. Whether it’s at a conference, a seminar, or a corporate presentation, presentations tend to follow the same formula.

Erik Deckers at his presentation at Blog Indiana 2010

Me at my presentation at Blog Indiana

If you’re interested in becoming a public speaker, there are five basic types of presentations you could give.

  1. How to: Basic tips, how-to, suggestions, and strategies. These are great for sharing information, and to establish your expertise. Title your talk something 7 NEW Secrets To Promoting Your Blog Through Social Media. People who are interested in sessions like this are looking for concrete, nuts-and-bolts ideas. This is the kind of talk I gave this year.
  2. Case Study: These historic talks show how you got from point A to point B, and the lessons you learned on the way. They can be inspirational or a cautionary tale, and if they’re done well, people can get both types of information from them. If you’re a great story teller, then I suggest you give this a try. Do a case study of a single client, or tell a part of your story (Note: We didn’t ask for your life story), or even 3 -4 short stories that are all centered around a single point. This is also a good place to ask for discussion from the audience. Paul Poteet gave this as a keynote presentation this year.
  3. Futurecasting: This is where the futurists and 30,000-foot-view thinkers can really shine. You can talk about what you think the future of your industry will be. If you make enough accurate predictions, you’ll be one of the hot properties on your industry’s speaking circuit. This presentation may look back historically to make its point, but a futurecasting talk is going to discuss what they believe will be happening over the next few years.
  4. Educational: Educate your listeners about a topic, idea, or tool. It may not be as in-depth as the how-to, but it’s great for teaching beginners about a particular concept. An informative session will teach people about Twitter — why use it, how it works, who uses it — while a how to session will cover the specifics of using it — signing up, following people, sending tweets. Doug Karr told listeners why their site sucks, with his Why Your Site Sucks educational session.
  5. Jason Falls, Jay Baer, and Chris Baggott participate in a panel discussion at Blog Indiana 2010.

    Jason Falls, Jay Baer, Chris Baggott (standing)

  6. Issues: Every industry has its issues and controversies, and these are a great place to address them. This can be a panel discussion, a single person facilitating an audience discussion, or even one person presenting one or both sides of the issue. Fellow ghost blogger Lindsay Manfredi talked about ghost blogging this year, which has been a big hot button issue for our industry for a few years. Chris Baggott, Jason Falls, and Jay Baer participated in a panel discussion to “dispel the myth of the blog reader.”

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

Corporate Blogging’s Chief Purpose from Google’s Chief Blogger

A couple weeks ago, Kipp Bodnar, HubSpot’s blog manager, talked to Google’s chief blogger, Karen Wickre about corporate blogging, and the important things companies need to do when taking the plunge into blogging.

Wickre says the most important thing a company new to blogging should do is to get a feel for what’s out there, and consider what they would want their blog to say. A blog could be personal, could be about thought leadership, or could focus on customer service. But find the blog’s voice, and stick with it, she says.

While that’s important, I don’t think it’s the most important thing. In some ways, that issue is going to resolve itself as time goes by.

I believe the most important thing about corporate blogging is that a blog will “establish ground for the company.” Wickre said a good company blog should do all these things:

  • Do most posts offer useful or unique information?
  • Do they reflect the company’s values and interests?
  • Do they demonstrate the people behind the company/products?

Wickre had other good points for corporate bloggers to consider, but for me, this was the biggest. We try to get our clients to see that their blog needs to be more than just a commercial, or a catalog. Yes, you can have those kinds of posts, but you also need to tell your customers about your company. You need to show what you stand for, how you work, why you work. You need to answer questions about your company, your products, and your values. You need to introduce your staff to your customers, and let them develop relationships. (Remember, people buy from people they like. If they like your staff, they’ll like your company, and they’ll buy from you.)

Your corporate blog is more than just a marketing mouthpiece. It’s not a cheap form of sales literature. It’s the window into your company and possibly one of the best ways to communicate with your customers. So find the voice, jump in, and you’ll answer all Wickre’s questions as time goes by.

Photo credit: DannySullivan (Flickr)

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

Accuracy in Web Metrics is a Myth. Go for Real Time Analytics

It’s online marketers’ dirty little secret: Web metrics are not very accurate. None of them.

Surprised? You shouldn’t be.

Users can block script and pixel based systems and proxy servers (servers that cache content to reduce bandwidth use on networks, like say, your ISP’s or corporate network) prevent your server’s weblog from recording every page view (I blogged in a little more detail on accuracy issues here). On top of network issues, there are some basic software limitations in browsers and metric packages that prevent every click and visit from being counted.

How bad is it? Somewhere between 4% and 12%. And it’s almost, almost always missing clicks, visits and page views.

So, do web analytics have value? Yes. But despite what you may think, their value isn’t counting every single click you get on your site. It’s for identifying trends. Knowing what is happening and what has happened in aggregate has great value. Even with a 6-12% margin of error.

The problem is, many web metrics solutions are on a time delay (like Google Analytics) that prevents you from seeing what is happening now. On the internet “NOW” means everything. And if you want to see what is happening minute to minute, your options are rather limited.

Here’s a situation that happened with one of my clients:

We had a client who had just started a $90,000, 48 hour advertising campaign for a major affiliate network. We didn’t realize it, but some bad code was preventing people coming to a landing page for step 3 in the registration process. A real-time analytics package allowed us to see the problem and fix it in about 15 minutes, but a once-a-day analytics package would have only pointed out the problem halfway through our 48 hour schedule.

Should we have tested the landing page better? Yes. Reality is that marketing sites are often done on much tighter deadlines than traditional software development and sometimes testing isn’t that great. That means real time metrics are critical.

If we had waited 12 hours for metrics to become available, my client would have lost 25% of sales and 25% of the money they had spent on the campaign.

Real time matters more than you think. If you’re not investing in it, you need to consider it.

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About the Author: Mike Seidle
Mike Seidle is a leading Internet marketing strategist and has been helping companies with search engine optimization and developing cost effective Internet marketing strategies since 1998. Mike is a one of the founders of Professional Blog Service and currently serves on Professional Blog Service's board of directors.

Which Blog Hosting Strategy Has Higher SEO Results?

After reading Erik’s blog postThe Number One Reason Companies Need to Blog About Their Products, I thought I’d clarify the best place to put your blog if your objective is to get the most search juice and the top search rank.

If your blog attracts lots of links, it may be better to have the blog inside your website as the links will drive your site’s page rank and SERPs (Search Engine Results Page) up. In fact, links are so critical to search engine optimization that almost always, the right answer will be put the blog inside your website’s domain. For those who have and have no idea what I’m talking about, we’re talking about this difference in your blog’s address:

mydomain.com/blog
versus
blog.mydomain.com

This is a very important consideration as search engines see blog.mydomain.com as a separate website from mydomain.com. Search engines see mydomain.com/blog as part of the same website, so links to the blog are going to help raise the page rank and search position of the entire website.

There really are only three reasons that are likely to come up for hosting your blog outside of your website’s domain for SEO purposes:

1. You already have a top rank for your keywords and wish to banish your competitors further down the first page of search results.

2. There is a technical reason you cannot have your blog inside of yourdomain.com. For example, you might use a subscription service for your website like a lot of Realtors, attorneys and financial planners do. Often times, these services will not let you install WordPress or another blogging system on their servers.

3. No one is going to link to your blog, and so the best you can hope for are a few keyword links back to your website.

Let me say it again: putting your blog inside your website is generally the best strategy unless you are already top ranked, have a technical limitation or no one is going to link to your blog.

Note: In Compendium Blogware’s case, their blogs fall under situation number 2. They have to do subdomains or external domains(somenewsite.com) and cannot do a mydomain.com/blog URL as they would have to move their software to the server hosting mydomain.com. While the “rising waters raise all ships” philosophy will help your SEO efforts, you don’t get quite the boost that you do from the mydomain.com/blog strategy.

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About the Author: Mike Seidle
Mike Seidle is a leading Internet marketing strategist and has been helping companies with search engine optimization and developing cost effective Internet marketing strategies since 1998. Mike is a one of the founders of Professional Blog Service and currently serves on Professional Blog Service's board of directors.

The Number One Reason Companies Need to Blog About Their Products

We write a lot of product blogs for our clients. No matter what size, shape, color, or price of the product, we’ve written several hundred blog product posts.

But for all the hundreds of posts we’ve written, there’s only one reason we do it: to win search.

Chris Baggott of Compendium Blogware has long beat the “blogging wins search” drum. (And while I don’t agree about his “myth of the reader” — I believe you should try to get and keep regular, returning readers — he makes a great point about winning search.)

A product blog post is one of the easiest things to write. It’s just 200 – 300 words describing a particular product with a link back to the original catalog entry or product description. Each post equals a backlink back to your website, and the more backlinks you have to your website, the better you rank in a search.

Should I Keep My Blog Inside My Website, or Have a Separate Blog?

We’re fans of keeping a blog and a website together, but there’s no harm in keeping the two separate. After all, the search engines recognize it as a separate website that links back to your original one. However, you’re better off putting your blog on your static website and use internal backlinks to go from the blog to the static pages.

But if you want to boost your search engine rankings even further, create a second blog where you publish your blog posts, and keep it separate from your regular corporate blog where you’re publishing your authority posts, credibility posts, issues posts, and educational posts. This way you can improve search and find first time visitors with one blog, and gain returning readers with the other.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

Who has time to do the work today?

Clock - who has time to get work doneThere has been a lot of news lately on how companies are really not hiring right now. A recent report talks about how a companies are hiring temp workers, but they are not hiring them to stay. In the past, a common practice was to test drive a worker then offer them a position. Hiring them as full-time employees is not happening right now.

So, who is getting the work done?

When I joined ATA Airlines back in 1997, George Michelsons brought in Bain and Company to basically prepare the company for sale. The process was to get rid of a lot of people and put more jobs onto fewer people. While this strategy worked around the country for Bain, it usually preceded an upgrade in office automation to ensure the work could still get done.

The office automation phase did not occur at ATA Airlines.

The result was a lot of stressed out people carrying around their imaginary trays trying to figure out how they were going to fit one more item onto an already heavy load. No longer were people interested in teamwork, they were more interested in self-preservation. It created a lot of ill-tempered people in the process.

As some of my clients reveal their corporate cultures, I am finding similarities to what I experienced at ATA Airlines. No one has time to commit to anything above and beyond what their core responsibilities are. According to the Wall Street Journal, it is not projected to get much better – CEO’s are reluctant to hire.

What are the solutions?

The easiest is what is being done by some today. Hire temp workers to get things done. They may cost a little more in the short-term, but allow you to avoid the headaches of hiring employees and their costs over the long-term. There are a lot of companies providing these services.

Sometimes, just hiring a grunt worker is not enough. Sometimes you need a professional person to do the work, you don’t have time to do. There are companies being set up that can act as your Marketing Department, your Accounting Department, or your HR Department. They can do it at a cost that is far cheaper than hiring full-time employees, but are focused solely on getting work done for you.

So, look around and ask yourself, are you and your colleagues a bunch of stressed out grumpy people not really accomplishing much because there is too much to do? There is help out there that can help your company meet its strategic goals for the year.

We actually put together a white paper on the ROI of outsourcing blogging and social media. You can download it here, if you want to take a look.

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About the Author: Paul Lorinczi
Paul Lorinczi is the President of Professional Blog Service. The goal of the company is the help clients use Blogging and Social Media to expand their business online through planning, execution, and measurement.

A Year in Review

Professional Blog Service started a year ago out of Indy Associates to assist companies in generating content they need for most of their Internet marketing activity.

While at Indy Associates, we always recommended blogging as a good Search Engine Optimization (SEO) strategy. With the popularity of social media sites like Linkedin, Facebook and micro-blogging service Twitter, the strategy has become even more important. The challenge for most of our customers was the blog content generation. Most companies do not have trained content writers that are able to develop conversational blog content, while writing for the search engines. Most important, many of clients have great ideas with no time to share them.

So, what have we learned in 2009?

Most companies still do not have the resources, or the time to write their own content.

2009 saw the unemployment rate hit 10% in November. It was reported that many companies laid off many in their workforce leaving those left behind with more work to do and little time to get it done. The last thing on anyone’s mind is getting blog content written, even though everyone agrees that marketing is still important in a down economy.

Blogging and Social Media continue to evolve from AOL of the 90s to Facebook, Linkedin, and Twitter heading into a new decade.

“Two-thirds of the world’s Internet population visit social networking or blogging sites, accounting for almost 10% of all Internet time, according to a Nielsen report published in March of this year, “Global Faces and Networked Places.” These numbers keep rising as the year progresses. By 2012, IBM predicts that globally, a quarter of the global population will be using social media in some form.

Results still matter to most companies.

Learning how to play in social media is one thing. Getting people to interact with you is another. Your clients may or may not interact with you through social media. The challenge for all companies is finding out which ones they should engage. You may be able to sell like Dell, or respond to customer complaints like Southwest Airlines and Jet Blue Airlines have done. (Note to my former colleagues at American Airlines – take note!). Either way, Social Media and Blogging is measurable in some way depending on the strategic approach you take with it.

There are great tools like Yahoo Analytics (shameless plug as we are a Yahoo Analytics consultant). Radian6 and Scoutlabs can track who’s talking about you, and help you decide whether to act on the positive or negative media being generated.

We predict that 2010 will be the year of results with blogging and social media. In a nutshell, you are doing it to build your marketing list, or to generate interest in your products or services. To succeed, you will need:

  1. An understanding of how your market uses blogging and social media, if at all
  2. A plan to participate
  3. Execution and commitment to the plan
  4. Measurement of the results over the course of the year, not a month

If you can learn how to do it before your competition, you win. It will take them 12 months just to figure out what you have done.

Happy New Year from Professional Blog Service

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About the Author: Paul Lorinczi
Paul Lorinczi is the President of Professional Blog Service. The goal of the company is the help clients use Blogging and Social Media to expand their business online through planning, execution, and measurement.

Marketing Plan for 2010? Try the 70-20-10 Marketing Mix

Patrick Spenner at the Marketing Leadership Council presented a great variation on the Pareto Principle (also called the 80/20 rule) when it comes to trying new marketing tactics: (Beat the Social Media Investment Catch-22, November 9, 2009)

Spenner suggests any marketing plan should be follow the 70-20-10 spending rule: Roughly 70% of your marketing budget should be on the “tried and true” marketing channels — areas that you know absolutely have succeeded in the past.

The other 10% should be on experimental or new channels “for which there is no in-year expectation of ROI.” In other words, don’t expect to see an ROI within the fiscal year. Look for growth and results, but don’t expect things to pay for themselves.

The middle 20%, says Spenner, is for the most successful of last year’s 10%. “These touchpoints are incubating — we should manage them to develop benchmarks for success,” wrote Spenner. “These touchpoints eventually move over into the 70% as the organization accepts them.

Where could you find some new traffic? It may not always be on social media (said the social media company). It may be something new like trade shows and non-industry conferences. It may be a new website. Or email newsletters. Or a strategy of participating in discussion forums. Or telemarketing. And it just may very well be Twitter and blogging. The point is that you look at at least one new strategy and give it a year to see what happens.

Take some of the money you’ve been spending on newspaper and radio advertising, and try a new social media campaign. Pepsi Cola just did it, forgoing the multi-million Super Bowl ad buy, and putting $20 million into a social media campaign instead. Toys ‘R’ Us saw some explosive growth on their Facebook fan page. And even the Cincinnati Bengals have joined the Twitterverse and have over 15,000 followers.

Finding new marketing channels is important. Media consumption by your customers is always changing, and they’re going to places you didn’t have in your 70% bucket a few years ago, or even last year. Two years ago, I thought Twitter was the stupidest thing ever. Today, as much as one-third of my personal blog’s traffic comes from Twitter, but the largest portion comes from StumbleUpon.

So what’s your new 10%? What are some new channels you could explore for 2010?

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

How Can Travel Destinations Use Social Media and Blogging?

For one thing, update your website. Get a new site that makes lets you easily make your own changes, rather than relying on a code warrior to make $100/hour changes for you.

Second, add a blog and write new content at least twice a week. Talk about what’s going on at your place, announce special events, review those events after they happen, do special “Meet the Staff” profiles, talk about the history of your place, and anything else you can think of.

The reason you want to do this is because of search. Ninety percent of all web interactions begin with search, which means they’re searching for you. If they can’t find you, they won’t visit you. So blogging helps you win searches when travelers are looking for you.

Third, join Facebook. Create your own profile, but then create a page for your destination. Upload your email list of all your past visitors (you have been collecting emails, haven’t you?), and invite all of them to become fans of your page. Then you can update them about special events, new blog posts, and other news. Build a fan base of people who love your place.

Fourth, join Twitter. Upload your email list again and start following those visitors. They’ll follow you back, and you can use Twitter to broadcast new blog posts, chat with followers (like a chatroom), and keep in touch with your regulars and fan base.

By jumping in on social media and blogging, you can create a base of rabid fans who love your destination. They’ll not only come back year after year, but tell their friends about it too.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging since 1998, and has been a published writer for more than 22 years. He has written humor newspaper columns, business articles, radio and stage plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and is writing two other books on social media and networking. Erik frequently speaks on blogging and social media.

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