Category: Business Blogging

Who has time to do the work today?

Clock - who has time to get work doneThere has been a lot of news lately on how companies are really not hiring right now. A recent report talks about how a companies are hiring temp workers, but they are not hiring them to stay. In the past, a common practice was to test drive a worker then offer them a position. Hiring them as full-time employees is not happening right now.

So, who is getting the work done?

When I joined ATA Airlines back in 1997, George Michelsons brought in Bain and Company to basically prepare the company for sale. The process was to get rid of a lot of people and put more jobs onto fewer people. While this strategy worked around the country for Bain, it usually preceded an upgrade in office automation to ensure the work could still get done.

The office automation phase did not occur at ATA Airlines.

The result was a lot of stressed out people carrying around their imaginary trays trying to figure out how they were going to fit one more item onto an already heavy load. No longer were people interested in teamwork, they were more interested in self-preservation. It created a lot of ill-tempered people in the process.

As some of my clients reveal their corporate cultures, I am finding similarities to what I experienced at ATA Airlines. No one has time to commit to anything above and beyond what their core responsibilities are. According to the Wall Street Journal, it is not projected to get much better – CEO’s are reluctant to hire.

What are the solutions?

The easiest is what is being done by some today. Hire temp workers to get things done. They may cost a little more in the short-term, but allow you to avoid the headaches of hiring employees and their costs over the long-term. There are a lot of companies providing these services.

Sometimes, just hiring a grunt worker is not enough. Sometimes you need a professional person to do the work, you don’t have time to do. There are companies being set up that can act as your Marketing Department, your Accounting Department, or your HR Department. They can do it at a cost that is far cheaper than hiring full-time employees, but are focused solely on getting work done for you.

So, look around and ask yourself, are you and your colleagues a bunch of stressed out grumpy people not really accomplishing much because there is too much to do? There is help out there that can help your company meet its strategic goals for the year.

We actually put together a white paper on the ROI of outsourcing blogging and social media. You can download it here, if you want to take a look.

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About the Author: Paul Lorinczi
Paul Lorinczi is the President of Professional Blog Service. The goal of the company is the help clients use Blogging and Social Media to expand their business online through planning, execution, and measurement.

Five Things Newspapers Can Teach Us About Blogging

If you’re not getting readers to your blog, it may not be your social media promotion, it may be because your blog sucks.

(Okay, it doesn’t really suck. I was just saying that to get your attention. You’ll see why in a minute.)

I recently spoke to the Hoosier PRSA chapter of the Public Relations Society of America about the secrets of blogging, and realized I had never actually written about the subject of the presentation.

Blogs are a lot like newspapers. In fact, a good blog is written more like a newspaper than a magazine. And since bloggers are becoming citizen journalists, I think it’s important that bloggers learn to write like newspaper writers. Here are a few ways you can improve your blog writing and have it read more like a newspaper article.

Write in Newspaper Style.

This means the most important information goes first, second most important goes next, and so on. It’s the inverted pyramid style. After a certain point, usually around the halfway mark, you start seeing more of the inside information, background story, etc., and the story gets boring.

Newspapers are written this way, because readers usually abandon a story when it gets boring. They also abandon it because it’s too long.

So with a blog post, you need to end the post before you get to the boring part. When you start writing background information, or repeating old information, stop. Don’t write a post that’s long enough for people to get bored. Instead, put a “To learn more about this issue, check out these previous posts” section with links to older stories.

Short words. Short sentences. Short paragraphs.

Despite what my 7th grade English teacher said, it’s perfectly all right to have a one word paragraph.

Nyah.

By breaking things up, and making them easier to read, we’re more likely to continue on. We glance ahead and see all the short paragraphs and think, “that’s not so hard. I can go a little longer.” Pretty soon, “a little longer” turns into “the entire story.”

Negative Space = Readability

One of the reasons newspapers are tough to read is the lack of negative space (that’s fancy graphic designer talk for “spaces between paragraphs”). All the paragraphs are crammed together, which can make for some tiring reading.

Our eyes and our brains need a break from all the text running together, so we look for that break by switching to other stories, abandoning the one we were just reading. But if you can provide some extra relief in the story, that will help propel readers forward.

Create a Powerful Lede

I got your attention when I said your blog sucked, didn’t I? Not every blog post has to have a Pulitzer-quality opening, but it doesn’t hurt to have something that’s attention getting and informative.

Remember, a newspaper article’s job is to get you to read the first sentence. The first sentence’s job is to get you to read the second sentence, and so on. So your lede better be a doozy.

(By the way, the opening sentence of a newspaper is spelled “lede,” not “lead.” Lead is the soft metal used to create the individual letters used to lay out the newspaper. Since “ledd” and “leed” are spelled the same, journos started calling the opening sentence the “lede” to avoid confusion, forcing future generations to explain that we’re not idiots, and we do know how to correctly spell that word.)

Write For a Clever 12-Year-Old

It’s a newspaper’s dirty little secret that they write for a 6th grade education and attention span. (Don’t feel too insulted; TV news is produced at a 4th grade level.) That’s why the important stuff is at the front of the story. Bloggers need to do that too.

It’s not that your readers are stupid, or can’t understand big words. It’s that we just don’t want to devote the mental resources and energy to decoding really long and complicated words. Even academic journals written by and for Ph.Ds in an academic field are considered “better” if they’re written at a high school level instead of a post-graduate level.

So skip the polysyllabic words and use short ones instead.

It’s also important that you explain new terms. Assume that your story is going to be read by someone who is experiencing this issue for the very first time. Don’t assume knowledge on their part, don’t assume they know as much about the story as you do. So be sure to explain it like you’re telling that 12-year-old for the first time. Don’t use jargon, acronyms, and abbreviations unless you explain them.

For example, newspaper style requires you spell out what a term means, followed by the acronym/abbreviation in parentheses. That tells the reader you’re going to use it from then on in the story.

The Federal Motor Carrier Safety Administration (FMCSA) today announced a new measure banning texting by truck drivers.

Afterward, I can use FMCSA in the story wherever I want. However, when I do a new story, I have to assume a new set of readers, so I have to spell it out again.

Writing a blog can be easy, especially if you’re doing it informally, and for just a few people. But writing it newspaper style takes a little more effort, but the payoff can be worth it. You’ll get more readers, your readers will stick around longer, and you’ll earn a reputation of being a stellar writer.

Just remember to tell them where you learned it.

Photo credit (inverted pyramid at the Louvre): KeepTheByte, Flickr
Photo credit (lead type): JM3, Flickr

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

The Best, Easiest Way to Build Blog Readership

Gary Vaynerchuk, author of Crush It!, says that one of the best ways to build readership for your blog is by commenting on other people’s blogs.

For one thing, it helps with your Google search juice. But more importantly, it lets people know you’re reading their blog and are interested in what they’re saying. Vaynerchuk says that we need to spend hours per day — hours! — posting comments on other people’s blogs.

While you may not have the time or desire to spend hours doing this (of course, you won’t crush it, says Vaynerchuk), you do need to leave some intelligent comments when you do. It’s not enough to just leave “Nice post!” as a comment. If you want to show the bloggers you’re truly engaged and interested, leave comments that show you have actually read and understood what they wrote about.

This does two things for you: 1) you meet like-minded readers, and let them know about your existence. When they find you, they’ll become readers, and you’re growing your social media footprint; and, 2) it builds backlinks to your own blog, which boost your search engine ranking.

This is a tried-and-true technique for building search rankings, especially as Google is recognizing authority of websites by their backlinks. They figure if a lot of people link to a blog, site, or even a post, it must be something worthwhile. And commenting, while not as powerful as, say, another blog post, is still a way to generate those much-sought after backlinks.

There are some search engine optimization companies that offer backlinking services to their clients, and will spend a lot of time (hopefully) leaving comments on people’s blogs, in addition to their other techniques and practices.

Less scrupulous companies will leave crappy comments that are nothing but spam, hoping that they won’t be deleted or caught in spam filters. While I’m not sure if Google or other search engines will penalize URLs that spam links lead to (if anyone knows, leave us a comment), it’s our fervent hope that the search engines will penalize those parasites, and that they suffer TSA strip searches and tax audits.

(WordPress has a great spam fighting software in Akismet, and it’s done wonders for this blog. It’s blocked 11,484 spam comments to date, and I deleted 35 spam comments right before I wrote this post. So I’m not a big fan of spammers.)

Basically, if you want your comments to be accepted and appreciated by your fellow bloggers, explain why you think a post is comment-worthy, talk about your own viewpoints, and maybe a reason why you agree or disagree. Engage in an ongoing conversation with those people. And if someone leaves a comment on your blog, respond, and check out the other person’s blog.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

What Tom Waits Can Teach You About Powerful Writing

Tom Waits isn’t just a musician, he’s a lifestyle choice. The growly-voiced singer-songwriter has created some of the most powerful, haunting music I’ve ever poured into my ears. Waits does it with simple, sad music, but more importantly, with a mastery of poetic language that would make Lord Byron pull his hair out with envy.

Especially the metaphor. Waits’ music is filled with metaphors, which gives it the emotional impact and depth you just don’t get with the Single Ladies and Poker Faces of the world. (Most of today’s music has all the emotional complexity of a high school prom, but Waits is an in-depth, all-night discussion about the meaning of life.)

A couple months ago, I wrote about why metaphors make for more powerful writing than similes. I said:

I don’t like similes. They’re weak. They’re the pencil-necked milksop of literary devices. They say things are similar, but not quite that item. Life is like a box of chocolates, but not really.

Take a look at (this) example: “Men’s words are bullets.” That’s a powerful phrase. It doesn’t say they’re like bullets, that they remind people of bullets, or “words can hurt people sort of like bullets can hurt people.” That’s just smarmy, wishy-washy pap.

“Men’s words are bullets,” on the other hand, makes you feel the the emotional damage that can be done by words, feeling the piercing, crashing power of a bullet fired from a large gun.

I’ve been listening to Waits’ Nighthawks at the Diner album a lot lately. It’s my favorite Waits album, and carries my favorite Waits song, Putnam County.

Any writer who wants to learn about the power and grip of language should give this a listen, and pay careful attention to Waits’ use of language. A quick check showed only one simile in the entire piece, and the rest were metaphors.

If you want to master writing and create language that grabs you by the scruff of the neck and shakes you to pay attention, study these lyrics, listen to the song, and see if you can introduce this style into your own writing.

Putnam County, Tom Waits

I guess things were always kinda quiet around Putnam County
Kinda shy and sleepy as it clung to the skirts of the 2-lane
That was stretched out just like an asphalt dance floor
Where all the old-timers in bib jeans and store bought boots
Were hunkerin’ down in the dirt
To lie about their lives and the places that they’d been

And they’d suck on Coca Colas, yeah, and be spittin’ Day’s Work
Until the moon was a stray dog on the ridge and
And the taverns would be swollen until the naked eye of 2 a.m.
And the Stratocasters slung over the Burgermeister beer guts

And swizzle stick legs jackknifed over naugahyde stools
And the witch hazel spread out over the linoleum floors
And pedal pushers stretched out over a midriff bulge
And the coiffed brunette curls over Maybelline eyes
Wearing Prince Machiavelli, or something
Estee Lauder, smells so sweet

And I elbowed up at the counter with mixed feelings over mixed drinks
As Bubba and the Roadmasters moaned in pool hall concentration
And knit their brows to cover the entire Hank Williams songbook
Whether you like it or not

And the old National register was singin’ to the tune of $57.57
And then it’s last call, one more game of eightball
Berniece’d be puttin’ the chairs on the tables
And someone come in and say, ‘Hey man, anyone got any jumper cables?’
‘Is that a 6 or a 12 volt, man? I don’t know…’

Yeah, and all the studs in town would toss ‘em down
And claim to fame as they stomped their feet
Yeah, boastin’ about bein’ able to get more ass than a toilet seat

And the GMCs) and the Straight-8 Fords were coughin’ and wheezin’
And they percolated) as they tossed the gravel underneath the fenders
To weave home a wet slick anaconda of a 2-lane

With tire irons and crowbars a-rattlin’
With a tool box and a pony saddle
You’re grindin’ gears and you’re shiftin’ into first
Yeah, and that goddam Tranny’s just gettin’ worse, man

With the melody of see-ya-laters and screwdrivers on carburetors
Talkin’ shop about money to loan
And Palominos and strawberry roans

See ya tomorrow, hello to the Missus!
With money to borrow and goodnight kisses
As the radio spit out Charlie Rich, man,
and he sure can sing that son of a bitch

And you weave home, yeah, weavin’ home
Leavin’ the little joint winkin’ in the dark warm narcotic American night
Beneath a pin cushion sky
And it’s home to toast and honey, gotta start up the Ford, man

Yeah, and your lunch money’s right over there on the drainin’ board
And the toilet’s runnin’! Christ, shake the handle!
And the telephone’s ringin’, it’s Mrs. Randall
And where the hell are my goddamn sandals?
What you mean, the dog chewed up my left foot?

With the porcelain poodles and the glass swans
Staring down from the knickknack shelf
And the parent permission slips for the kids’ field trips
Yeah, and a pair of Muckalucks) scraping across the shag carpet

And the impending squint of first light
And it lurked behind a weepin’ marquee in downtown Putnam
Yeah, and it’d be pullin’ up any minute now
Just like a bastard amber Velveta yellow cab on a rainy corner
And be blowin’ its horn in every window in town

(Here’s a YouTube video of a different version of Putnam Conty than the one you’ll hear on Nighthawks at the Diner, but the lyrics are the same. Listen to it and read the lyrics again. You’ll get a sense of what Waits can do with language, and the power it can have to move people.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

Are You a Pioneer or a Settler?

Are you a pioneer or a settler? Do you blaze trails, follow them while they’re still rough, or wait until there’s a nicely paved road?

Being a settler is easy. You just tread down the same old path everyone else has, making sure it’s safe. But being a pioneer is tough. You’re the first to pass this way, you’re not sure if you’re heading in the right direction, and some days you’d swear you’re going the wrong way. But the rewards are well worth it.

So how do you pioneer your new niche? How do you become a leader in your field, especially when there is no niche, or the people in it are not connected? In this case, it’s actually easier to be the pioneer, rather than to be one of many. By the time the settlers are finally getting involved, there’s a traffic jam on the road the pioneers have paved. But by this time, you’ll be way ahead of the pack.

Becoming a Pioneer

Here are a few tools and techniques you can use to establish yourself as an expert in your chosen field. Before you start, make sure you have identified your niche, know who the players are, and actually have some content on your blog or website.

  • Find your flock. Use NearbyTweets.com, Twitterment.com, and Twitter Search to locate them and start following them. Avoid those “get 2,000 followers per day” spam programs, and earn your followers the honest way.
  • Talk to strangers. Read and comment on the blogs of other people in your industry. If there aren’t any, find logical allies to your industry. If you manufacture marbles, and you’re the only marble manufacturing blog out there, find marble collectors and marble players. Leave comments on their blogs and respond when they leave comments on yours. Not only do you build up some link juice, you create relationships with potential customers.
  • Share knowledge. If you find articles that would be of interest to your audience, share it with them on Twitter and your blog. Write commentary about the articles on the blog, and share those as well. If you can become a source of knowledge, people will look to you for answers.
  • Consider video. Gary Vaynerchuk of WineLibrary.tv and the author of Crush It, has built a social media footprint like an elephant’s by using video to sell and promote wine. Do video posts of you sitting at your desk, pontificating about industry goings-on. Publish excerpts of you speaking at conferences and events (this is also useful if you’re trying to build a speaking career).
  • Build your contact list. As you meet new people, keep your contacts organized in Gmail. If you use Outlook, sync it up with Gmail and keep that list fresh. Gmail is the go-to contact list by every social networking tool out there. Want to find friends on Twitter, LinkedIn, or YouTube? They’ll import your Gmail contact list with no problem.

These are just a very few steps to get yourself started finding your niche. I haven’t even touched on LinkedIn or creating an industry-related social network yourself. But these are enough steps to get you started.

What other tools and steps do you recommend? Leave a comment, and we’ll try to feature it in a future blog post.

Photo: Wikimedia Commons

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

PR Pros Take Note: Social Media is Changing the Way Companies Communicate

Social media continues to grow and have a big impact on the way corporations are communicating, both internally and externally. And now we have proof.

In their paper, An Analysis of the Increasing Impact of Social and Other New Media on Public Relations Practice, Dr. Donald Wright, professor of Public Relations at Boston University (official motto: “No, you’re thinking of Boston College”), and Michelle Hinson, director of development, Institute for Public Relations, found that social media continues to have a positive effect on the way organizations are communicating.

Every year for the last four years, they have looked at the impact social media has on corporate communication, mainstream media, the perception of blogging, and the public relations industry. They surveyed PR professionals from around the world, and received 574 usable responses. The 2009 study compared data between 2008 and 2009. The results may surprise you. (Or not. You’re a hard bunch to please.)

Has SM helped companies communicate (TABLE)

In a nutshell, the belief that social media is having an effect on external communication has grown by 11% from 2008 to 2009; internal communication has grown by 7%.

Similarly, the duo found similar results when they asked whether social media complimented traditional mainstream media, or conflicted with it. In 2008, 75% believed it complimented, but in 2009, that number grew to 85%

Does SM compliment traditional media (TABLE)

While the report is chock full of useful statistics (yes, I said “chock full;” I’m from Indiana, what do you want?!), these two are rather important for PR professionals. These two stats speak volumes about what PR professionals should be thinking about social media, and how they can and should be pitching it to their clients.

  • Companies are beginning to use social media to speak to customers. The fact that this number has increased by 11% from one year to the next says that companies are starting to take notice. And this trend will only continue to grow over the next few years. If your clients aren’t using social media, point out that their competitors are. And unless your client wants to slowly melt away into irrelevance, they will start using social media to get their own message out.
  • Publicity should no longer rely on traditional media. I recently wrote a blog post for a client about Generation Y, and how some marketers are calling this 82 million-strong demographic “The Unreachables.” That’s because they don’t read newspapers or watch TV. They read Yahoo, watch YouTube, and text the bejeezus out of each other. If you want to reach Generation Y, go to where they are, don’t make them come to you.
  • Your biz dev job just got easier. If more companies believe social media is beneficial, conversely fewer companies believe it’s detrimental. As a (thankfully) former salesman, the customers I truly hated where the ones who never saw the need for whatever I was selling, and were often stubbornly obstinate in refusing to try to understand why it was important. Now, while these stats don’t mean that 84% of all companies are open to using social media for external communications, it does represent a decrease in the number of companies that refuse to participate in social media. For the salesperson, this means fewer puzzled looks and steadfast refusal to accept that their thermal fax machine is now passé.

There are a lot more data points the study demonstrated, and a lot more surprising results that bloggers, social media pros, PR pros, and the mainstream media can all learn from. We’ll discuss some of them in future posts.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

Why Are There So Few Trend Setters in Social Media?

I noticed an interesting trend, and I’m ashamed to say I’m part of it.

There are very few trend setters in social media. Very few pioneers. We’re mostly settlers.

We all try to be as cutting edge as we can, but we’re sometimes at the mercy of what everyone else is talking about. We pay close attention to luminaries like Chris Brogan, Jason Falls, Jeremiah Owyang, and Gary Vaynerchuk. We wait to see what they’re talking about, and we talk about that. And we all hold up their discarded sandals, like that great scene from Monty Python’s Life of Brian.

I do it too. I see an interesting article on Jason’s blog, and decide I’ll comment on that. Or I’ll see something Doug Karr wrote in the Marketing Technology blog, and piggyback off that. But it’s rare that I write about issues that those guys didn’t write about first.

I’ve done it a few times — crisis communication, entre-commuting, or getting spanked by the Canadian Council of PR Firms — but I’ve also jumped solidly on the bandwagon, pushing women and children out of the way so I could get a comfy seat.

Unfortunately, this is a rather centralized industry. We only have a few tools we use with any regularity — Twitter, Facebook, LinkedIn, Google — and so we all talk about how we use them, and the great things we’ve learned, or the trends coming our way.

I want to stop doing that. I want to be that one guy in the crowd who says, “Hold up the sandal!”

I can’t say I won’t keep doing following the pioneers, but I’m going to make a conscious effort to do it less. That’s one reason I didn’t post anything on the blog for a couple of weeks. (Yeah, yeah, that’s the reason.)

So it may mean I post fewer times per week on the blog. It may mean shorter posts, and fewer how-to posts. But we’re going to try to make our own path as much as possible, even if it runs adjacent to someone else’s. We’re just going to quit following the well-worn path that some people have meandered down.

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

Five Essential Tools Any Crisis Communication Pro Needs

Social media is becoming more and more important to an organization’s response to a crisis. While my own crisis communication experience is with public health emergencies, like pan flu epidemics and the threat of anthrax attacks, other crisis comm pros are dealing with reputation management, negative publicity, liability lawsuits, product recalls, etc.

Thanks to social media tools, there is no reason a crisis communication pro shouldn’t have these tools in his or her toolbox, ready to respond to an emergency within minutes, rather than hours, or even days.

Whether you’re a government agency dealing with a massive emergency, or a famous athlete caught with his pants down, you need to be able to respond quickly and truthfully. You need to get ahead of the speculators and talking heads whose grinding of the rumor mill can do more harm than the actual truth.

Many organizations, especially government agencies, are still using old-school media to get their news out. The problem is they’re trying to reach a newspaper audience with timely news, but it’s changed in the last 30 minutes. Or they’re trying to reach the TV news by 3:00 p.m. for a 5:00 broadcast, while most people are still in their cars. And in many cases, broadcast media only spends seconds on your story, and the newspapers are only devoting a few precious inches to your side of the story.

With social media, you can bypass the media filters, reach the greatest number of people, and in many cases, get the news out before the mainstream media. This is especially useful if you have time-sensitive information, like medication dispensing points, product recalls, hours of operation, etc.

I’m not saying you should ignore the mainstream media (MSM), or quit using the old methods. Rather, consider adding social media to your arsenal.

  1. Blog: A blog is a great way to publish an entire news story. In many cases, the MSM will use your blog as a source. If you’ve done most of the legwork for them, they’re more inclined to use the information you provided. I had one newspaper in Indiana that would reprint my press releases verbatim, I thought about changing my name to “Staff Wire Report” just so I could get the credit.


    Strategy: Appoint a blog writer you trust, and give him or her carte blanche in reporting the latest news.


  2. Twitter: Twitter lets you reach people quickly and easily. Create lists of important people who will need to hear your news: journalists, fans, customers, vendors, etc. Don’t just use Twitter for barfing out news though. You can use Twitter to talk with people and establish relationships. If people like you, they’re likely to want to hear your news, making you a trusted news source.


    Strategy: Have conversations, provide information, correct misinformation, and answer questions.


  3. Facebook fan page: If you’re a B2C company, nonprofit, or government agency, you need a fan page. If you’re B2B, the debate still rages on. People get their news from different sources, and they get their social media from different tools. So you need to match their information-gathering habits. Since Facebook boasts over 350 million world-wide users, a lot of people are getting their news here.


    Strategy: Run your blog and Twitter feeds through your fan page. Follow the conversations people are having on the page, and participate in them.


  4. Analytics: You need to measure your results and see what works. If nothing else, put Google Analytics on your blog, and set up some Google News Alerts. They only updates every 24 hours (Google News can email stories as they appear), but it’s free, and ideal if you’re not trying to monitor events in real time. StatCounter.com is free and up-to-the-minute, although it will only record 500 hits in a day (you can upgrade to the paid version if you need it). We use Yahoo Analytics (paid subscription), because it has real-time updates, and we can graph everything out. To see what people are saying in the social media stream, try something like Radian6 or ScoutLabs.


    Strategy: Adopt at least one analytics package, and use it to monitor the success of your social media strategy. Compare it to your traditional methods, and see which tools are bringing you the best results. Plow more time and energy into the successful ones, and see if it’s possible to roll the less-successful ones into your new strategies.


  5. A laptop and wifi network card: I know, this one seems so painfully obvious, it’s ridiculous to even include it. But you’d be amazed at the number of organizations still running on desktops, or laptops without wifi. It’s great to be able to visit any location with free wifi, and logging in — I’m sitting at a Subway restaurant as I’m writing this — but what if you’re in an emergency and you’re in an area without wifi. What do you do if you’re responding to a local emergency, and the fastest Internet connection in town is the dial-up credit card machine at the gas station?


    Strategy: Bug your boss until you get a laptop and wifi card (Verizon has the MiFi, a mobile wifi hotspot you carry), and then learn how to use it; these other four tools are useless if you’re ever caught without a laptop and wifi. Use the mobile setup until it’s second nature. If you’re ever caught out during an emergency, you don’t have to pull out the manual just to figure out how to use the wifi card.


There are more tools available than you could ever hope to master, most of them supporting one of these five basics, but these are the ones you can build an entire crisis communication plan around. If you can figure these out, you’ll be miles ahead of those organizations and agencies who are still trying to figure out the fastest way to fax a one-page press release to 500 different newspapers in less than six hours.

Photo: Fire Monkey Fish

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About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

A Year in Review

Professional Blog Service started a year ago out of Indy Associates to assist companies in generating content they need for most of their Internet marketing activity.

While at Indy Associates, we always recommended blogging as a good Search Engine Optimization (SEO) strategy. With the popularity of social media sites like Linkedin, Facebook and micro-blogging service Twitter, the strategy has become even more important. The challenge for most of our customers was the blog content generation. Most companies do not have trained content writers that are able to develop conversational blog content, while writing for the search engines. Most important, many of clients have great ideas with no time to share them.

So, what have we learned in 2009?

Most companies still do not have the resources, or the time to write their own content.

2009 saw the unemployment rate hit 10% in November. It was reported that many companies laid off many in their workforce leaving those left behind with more work to do and little time to get it done. The last thing on anyone’s mind is getting blog content written, even though everyone agrees that marketing is still important in a down economy.

Blogging and Social Media continue to evolve from AOL of the 90s to Facebook, Linkedin, and Twitter heading into a new decade.

“Two-thirds of the world’s Internet population visit social networking or blogging sites, accounting for almost 10% of all Internet time, according to a Nielsen report published in March of this year, “Global Faces and Networked Places.” These numbers keep rising as the year progresses. By 2012, IBM predicts that globally, a quarter of the global population will be using social media in some form.

Results still matter to most companies.

Learning how to play in social media is one thing. Getting people to interact with you is another. Your clients may or may not interact with you through social media. The challenge for all companies is finding out which ones they should engage. You may be able to sell like Dell, or respond to customer complaints like Southwest Airlines and Jet Blue Airlines have done. (Note to my former colleagues at American Airlines – take note!). Either way, Social Media and Blogging is measurable in some way depending on the strategic approach you take with it.

There are great tools like Yahoo Analytics (shameless plug as we are a Yahoo Analytics consultant). Radian6 and Scoutlabs can track who’s talking about you, and help you decide whether to act on the positive or negative media being generated.

We predict that 2010 will be the year of results with blogging and social media. In a nutshell, you are doing it to build your marketing list, or to generate interest in your products or services. To succeed, you will need:

  1. An understanding of how your market uses blogging and social media, if at all
  2. A plan to participate
  3. Execution and commitment to the plan
  4. Measurement of the results over the course of the year, not a month

If you can learn how to do it before your competition, you win. It will take them 12 months just to figure out what you have done.

Happy New Year from Professional Blog Service

PG
About the Author: Paul Lorinczi
Paul Lorinczi is the President of Professional Blog Service. The goal of the company is the help clients use Blogging and Social Media to expand their business online through planning, execution, and measurement.

Marketing Plan for 2010? Try the 70-20-10 Marketing Mix

Patrick Spenner at the Marketing Leadership Council presented a great variation on the Pareto Principle (also called the 80/20 rule) when it comes to trying new marketing tactics: (Beat the Social Media Investment Catch-22, November 9, 2009)

Spenner suggests any marketing plan should be follow the 70-20-10 spending rule: Roughly 70% of your marketing budget should be on the “tried and true” marketing channels — areas that you know absolutely have succeeded in the past.

The other 10% should be on experimental or new channels “for which there is no in-year expectation of ROI.” In other words, don’t expect to see an ROI within the fiscal year. Look for growth and results, but don’t expect things to pay for themselves.

The middle 20%, says Spenner, is for the most successful of last year’s 10%. “These touchpoints are incubating — we should manage them to develop benchmarks for success,” wrote Spenner. “These touchpoints eventually move over into the 70% as the organization accepts them.

Where could you find some new traffic? It may not always be on social media (said the social media company). It may be something new like trade shows and non-industry conferences. It may be a new website. Or email newsletters. Or a strategy of participating in discussion forums. Or telemarketing. And it just may very well be Twitter and blogging. The point is that you look at at least one new strategy and give it a year to see what happens.

Take some of the money you’ve been spending on newspaper and radio advertising, and try a new social media campaign. Pepsi Cola just did it, forgoing the multi-million Super Bowl ad buy, and putting $20 million into a social media campaign instead. Toys ‘R’ Us saw some explosive growth on their Facebook fan page. And even the Cincinnati Bengals have joined the Twitterverse and have over 15,000 followers.

Finding new marketing channels is important. Media consumption by your customers is always changing, and they’re going to places you didn’t have in your 70% bucket a few years ago, or even last year. Two years ago, I thought Twitter was the stupidest thing ever. Today, as much as one-third of my personal blog’s traffic comes from Twitter, but the largest portion comes from StumbleUpon.

So what’s your new 10%? What are some new channels you could explore for 2010?

PG
About the Author: Erik Deckers
Erik is the VP of Operations & Creative Services for Pro Blog Service. He has been blogging for more than nine years (even before it was called blogging), and has been a published writer for more than 20 years. He has written humor newspaper columns, business articles, stage plays, radio theatre plays, and is currently working on a novel. He helped write Twitter Marketing for Dummies, and frequently speaks on blogging and social media.

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