Author Archive

New Report Reveals Surprising Findings About Hoosier Social Media Usage

LinkingIndiana.com recently conducted a survey of social media usage among Hoosiers, and found some rather surprising results.

For those of us who work in the social media realm, it sometimes seems like everyone is using social media. We’re often surprised to find people who aren’t on any kind of social network or don’t read blogs, and I’ve wondered if they have ever upgraded to an electric typewriter. But there are still a lot of people who aren’t on it, although thanks to programs like Facebook and Twitter, that number is shrinking greatly.

The number one finding? Social media is now mainstream with Hoosier businesspeople. It’s not a flash in the pan, or a passing fad (like some people called the Internet 15 years ago). Rather, it’s a real way to do business.

According to the survey of more than 300 respondents, we know the following about our social media habits in the Hoosier state.

  • 94% use social networks weekly.
  • 77.6% use social networks daily.
  • Facebook and LinkedIn are used most often by 86.1% respondents.
  • Facebook is clearly used for personal activity.
  • Despite growth in social media use, Hoosier businesses are lagging in adopting social media:
  • Over half (52%) don’t have a blog.
  • Less than half polled (42%) think their employer is effectively using social media.

With these numbers, we can draw a few conclusions, which we will explore in future blog posts.

  • Social media is no longer the next big thing. It is the thing.
  • B2B marketers should consider launching marketing programs on Facebook. Sure, it’s primarily being used by people to keep up with family and friends, or to play Pirate Clan and SuperPoke people. But it’s still being used by businesspeople, students, retirees, home makers. People are using Facebook like crazy, and you can’t ignore it anymore.
  • Take care that your campaigns are done correctly, and aren’t just bludgeon-over-the-head ads. Facebook users don’t use the site for business, and won’t respond well to typical B2B engagement strategies. You can still reach them with fan pages and similar strategies; this is where the “social” in social networking becomes important.
  • Only 48% of business people have a blog, yet it’s the one piece of social media that has not changed in nearly 10 years. Blogging is still a great business solution. Search engines love it, forward thinking companies have embraced it, and your customers are reading them, including your competition’s.
  • While we love Twitter and Smaller Indiana (I got this job and company because of Smaller Indiana), they aren’t necessarily the best place to spend marketing dollars when you’re trying to reach a large audience. Smaller Indiana is a great niche network, and if you wanted to reach some of the state’s influencers, it’s the place to be. But if you’re trying to reach a wide audience, there are better options.
  • There are a lot more points to the report, and some that deserve their own post, rather than giving them short shrift here. We’ll explore the important points and discuss the implications for Hoosier businesspeople and the marketers who want to reach them.

    Download a copy of the 2009 Indiana Business Social Media Use Survey Survey here.

    PG
    About the Author: admin

How to Measure Your Twitter ROI

John Jantsch over at Duct Tape Marketing posted an excellent article on How to Make Your Tweets More Useful.

Jantsch says that one of the big problems businesses have with Twitter is whether Twitter has an effective ROI. While most businesses love the push/interruption marketing approach, they’re just not going to get that many followers doing it, and thus the ROI is going to be low, and the executives who gave a wary, half-hearted approval are going to say, “See? Told you it wouldn’t work.”tape_measure_small1

The problem is that social media doesn’t work that way. We don’t like to be pushed or interrupted. Or when you do it, it has to be so slick and smooth, we don’t even realize you did it. You can’t just beat us over the head with commercial after commercial of “Daily special: Mention this tweet and receive 10% off your next order!” You’ll be dropped faster than a napkin with someone else’s snot on it.

Jantsch says we should think about our tweeting activities and payoffs in an “expanded way.” (That’s “adopt a revolutionary paradigm” for you marketing-speak addicts.

We can use Twitter to test messages and headlines, best time of day for tweeting, soliciting comments and feedback, and find out what interests people.

Jantsch offers a few ideas we can use to improve our Twitter ROI and actually get some use out of the tool. Here are a few of his ideas, paraphrased and adapted:

  • Forward an article to your followers, using the bit.ly URL shortener in TweetDeck or at www.bit.ly. Measure the Return On Influence at Twitalyzer.com or at www.bit.ly. If you get a lot of traffic in the form of clicks, you may be able to do your own blog post on the subject (sort of like this post!).
  • Tweet a question to your followers for their opinion on a decision you need to make. Link a shortened URL to the page/post in question, check the stats, and read the comments. Throw in a survey if it will help.
  • See what kinds of tweets people respond to the best. If they respond to certain ones more, say personal or non-commercial posts, you may be on to something. Give people more of what they respond to. Don’t flood them with the other stuff, because they weren’t responding the first time.

Twitter is quickly becoming a tool for businesses to marketing and promote their brand or product. And for those of you who have to show your boss how to find the ROI, these are a few ways to do it. There are plenty of Twitter tracking and measuring tools out there. I just happen to favor Bitly and Twitalyzer. You can use what you want.

So what do you use to measure your Twitter ROI?

Are you measuring your Twitter results? How are you doing it? Any ideas or suggestions or things to avoid?

PG
About the Author: admin

What Blog Software Do Top Bloggers Use?

I found an article on Royal Pingdom recently, delving into which blog software and services the top blogs use. (Blog software is something you host yourself like WordPress.ORG; blogging service is something hosted on a third party server, like Blogger, TypePad, and WordPress.COM)

Finding all this out is actually quite a hard process. RP checked Technorati’s index of their top 100 blogs, to see what each blog service was using. Sometimes it was just a matter of checking the source code, other times they had to Google it, and still others, they had to email the site owner to ask.

The results were actually a little surprising. You would think that a lot of top blogs like CNN, Google, and other mega-corporate blog sites would have some custom-made, super-secret formula known only to two people in all the world.

Turns out that of the top 100 blogs:

  • More than one-third of them are hosted on a service like Blogger (3), AOL-owned Blogsmith (14), TypePad (16), and WordPress.com (5).
  • More than half have blogging software: Custom-made (8), Drupal (4), Movable Type (12), and WordPress (27)
  • Very few of the WordPress.org blogs have upgraded to 2.7.
  • Traditional media sites like Entertainment Weekly, CNN, and Wired use blogging services — WordPress.com, Blogger, TypePad — for their blogs; most of them have chosen TypePad.

So what can we learn from all this?

  1. While custom blogging software is nice, only 8% of the important blogs have it. This isn’t rocket surgery, it’s very simple (and yes, I meant to say “rocket surgery”).
  2. You can have some very important blogs with free software. If you need to spend money on blogging, don’t spend it on software.
  3. It’s not the blogging software that makes you a success, it’s the content. People want to read what you have to say. They don’t care about your software.
  4. Frequency of posting is important to a blog’s success. Everyone of these blogs posts many articles per day. For a blog to have any chance of success, you need to post at least 2 – 3 times per week. Daily is better.
  5. WordPress and Movable Type make up more than 60% of the top 100, 32% and 28% respectively. We happen to like WordPress here at Pro Blog Service, but we also recognize we have to be prepared to work on anything. Among our clients, we have WordPress users, Joomla, and even a couple Compendium clients. No Movable Type blogs, but we’ll probably see some before too long.
PG
About the Author: admin

Why Twitter Will NEVER Make Blogs Irrelevant

Twitter has become all the rage, thanks to Oprah Winfrey, Ashton Kutcher, and a lot of network and cable news programs that have all been talking about Twitter. And a lot of social media “experts” (don’t get me started about that) who think Twitter is about to make real blogs obsolete.fail-whale1

First, Twitter’s not going to replace blogs because we’re still adding new blog readers and bloggers every day. There are 208,000 bloggers on WordPress.com, and there were 3,816,965 WordPress.org downloads. That doesn’t include Blogger, TypePad or other blog software-as-a-service companies, like our friends at Compendium Blogware.

There are more than 50 million blogs in the US, and over 74 million in China, and the numbers keep growing. More TV news stations, small businesses, corporations, and nonprofits are starting blogs as a way to communicate with viewers, customers, and donors. More people are discovering blogs as a way to communicate and publish their stories. Blogs are going anywhere.

Secondly, if anything is in danger of being rendered obsolete, it’s Twitter with the overgrowth of spammers, Internet marketers, and new so-called social media “experts” (there’s that word again). Several people are taking steps to get rid of Twitter spammers by blocking them, referring them to Twitter Spam (just follow @Spam, they’ll follow back, and then DM the name of any spammers to them), and making life hard for the spammers to get a foothold.

Finally, and most importantly, if you’re able to consolidate your life’s most important issues to 140 characters, they couldn’t have been that important, could they? This post alone has more than 450 words. (And this is one of my short ones!) Other posts have taken upwards of 750 words, to discuss important issues like how crisis communicators can use social media, what the future of social media looks like, or why creating blog content is better left to professionals. If I can fully explain important issues like that in 140 characters, then I have either not given them enough thought, or I really suck as a writer.

Twitter is first and foremost a communication tool. They may call it a micro-blog, but it’s not. It’s a texting program inside a chat room. You use it to start conversations, ask questions, tell people what you’re reading, or even promote your real blog.

In short, your blog is your anchor, your Twitter account is a promotional tool. One will not replace the other.

PG
About the Author: admin

Time to Make the Content: The Challenges of Corporate Blogging

My friend Bruce Hetrick recently posted a blog entry about a friend of his who works for a national organization whose leaders decided they needed a new website. They asked for, and received, numerous proposals from people who wanted to design, program, and “build the client’s brand.”

But not one of them wanted to provide the content.

“(T)he words, the images, the video, the music that would either inspire people or bore them to tears,” Bruce said.

Not too surprising.

Everyone loves to do the programming and web building. That’s easy. Anyone with a computer and a semi-fast Internet connection can now call themselves a “web programmer,” thanks to sites like WordPress and Blogger.

But that doesn’t mean they’re content providers.

Bruce says — I’m paraphrasing here — that basically once the designers and programmers are gone, you’re stuck with what they’ve left you: an empty shell. Oh sure, it’s a good looking empty shell, complete with Flash movies, an e-commerce site, and a blog that’s supposed to draw in all kinds of traffic and bring you stratospheric search results. But it’s still an empty shell.

So who’s supposed to fill that shell?

“Uh, you are,” the programmers and designers say. “We don’t do content.”

They didn’t tell you that in their proposal, did they?

Most of my designer friends have one of two reactions when they’re asked about providing content: 1) they stammer nervously about the client needing to do the content, or 2) they roll their eyes and snort derisively when the clients are out of earshot.

And that’s the problem with most of these social media and Web 2.0 tools. You are the one who’s supposed to provide the content, update the posts, send Tweets, post photos, and connect with people. And when you don’t, guess who gets the blame for the failure of the project?

The programmers and designers.

But you need to look closely in the mirror, because chances are the marketing program that you declared a failure was not a failure of the designer, but rather your own fault.

I remember once meeting with a direct mail vendor who had a really cool idea. Thanks to the wonders of digital photography and public access, they could do a postcard direct mail campaign with the recipient’s house on the card. That is, my postcard had my house on it, your postcard had your house on it, and so on. Variable data printing at its finest.

They had a car dealer for a client, who hired them for a bang-up direct mail campaign: recipient’s house, a personalized URL (called a PURL) for tracking whether someone responded, and a website that a user could specify which car they liked, and would like to buy.

Out of 5,000 cards sent, over 200 people responded — a 4% response rate. This is huge, because a good response rate for car dealer postcards is .5%, so this was an unheard-of increase. Keep in mind, these were 200 people who answered the call to action and actually visited the website, answered the questions, and told the dealer what kind of car they wanted to buy in the next few months.

Pop Quiz:

What would you do if you were that car dealer?
a) Call the respondents and invite them in to see their favorite car.
b) Make arrangements to send a salesperson and their favorite car for an around-the-neighborhood test drive?
c) Send them a generic mass email, inviting them to stop by the dealership to see your wide selection of quality automobiles?

If you were the car dealer you picked C, and then blamed the postcard vendor for the campaign’s miserable failure.

When I heard this story, I rolled my eyes so far back, I could see my brain.

The problem is that most people forget that all marketing tools — Facebook, Twitter, blogging, Yellow Pages, radio and TV ads, newspaper advertising, billboards, postcard campaigns, auto racing sponsorships, forehead tattoos — fail if you don’t use them properly.

For social media, that means actually using the tool. Don’t just set up a Facebook account and then never use it. Don’t create a Twitter account, post “Trying to figure what Twitter is all about” and then never touch it again. And don’t create a blog, post to it three times, and let it gather dust for six months before you say “blogging doesn’t work.”

Because chances are, the problem is not with your vendor. It’s with the vendor’s client.

Photo: Jayel Aheram

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About the Author: admin

Is Social Media Making Corporate Websites Irrelevant? Hardly.

Adam Ostrow, editor-in-chief at Mashable.com and the subject of many social media man-crushes, recently posed the question, “Is social media making corporate websites irrelevant?

In a word, no.

Ostrow makes a good point that a website is becoming less important than it once was.

There was a time when having a dotcom was absolutely key to your brand, and once you had one, it was the URL you pointed everyone to in all of your marketing. But with the emergence of the social web, and opportunities to engage with fans elsewhere, is that really the right strategy – or even a requirement at all?

But now we’re starting to see more business cards with a Twitter handle (I’m at @edeckers), bands promoting thier MySpace pages, nonprofits and their fans pushing people to their Causes page on Facebook.

Does this mean that people are turning away from dotcom websites and blogs to interact with each other on social networking sites?

Not really. They’re still spending their time in the dotcom realm. They’re just spending additional time on the social networking sites.

Ostrow cites Vitamin Water as a good example of a corporation that successfully launched a social networking and ESPN advertising campaign — ads on ESPN pointed people to their Facebook page; this will let them engage with people who continue to use Facebook long after the campaign is over — but it’s not a sign that the dotcom era is dead. Just a sign that it’s evolving.

According to Technorati, 77% of all Internet users read blogs. In fact, they indexed 133 million blogs between 2002 – 2008.

Websites and blogs are still the anchor corporations need to drive their clients to, especially if you’re a B2B company or in such a specialized niche that Facebook advertising just doesn’t make sense.

Let’s say you make specialty framing hammers for the construction industry. Where are you going to advertise? Facebook? Maybe, if you can find a bunch of contractors on the site first. ESPN? Only if you want to reach 99.5% of the people who don’t do construction. Pay-per-click? Possibly, but it can be expensive unless you have a professional who knows how to do it right.

The best place for information about your hammers is going to be your own site. There, you can host your own how-to videos, write blog posts about effective hammering techniques, ecommerce posts about the benefits of your hammer, an ecommerce store to sell your hammer, and a forum for funny hammer stories (if any exist).

Not this kind of hammerTo be honest, you’re not going to have many hammer fans who flock to your Facebook page, there won’t be a Hammer Lovers social network, and people will not be Twittering about your hammer several times a day. However, you can still drive search traffic to your website by blogging about hammers, participating in a social network for home building contractors, and reaching your customers where they spend a lot of their time.

Your website needs to be the centralized repository of all your information, the place where people can find anything and everything they want. Reproduce that information around the Internet all you want, but make sure it drives people back to your website. Win the searches, and sell your product that way.

Photo; Kyle May (Flower hammer)
Photo: FoxyPar4 (Hammer throwing)

PG
About the Author: admin

Social Media expert Jason Falls to Speak in Indianapolis on Wednesday, May 27

Social media expert Jason Falls of SocialMediaExplorer.com is speaking at the Confluence NorthNetwork on Wednesday, May 27 at 3:00 pm at the Blu Martini at 96th and Gray Rd. This is a really big deal for Confluence, Indianapolis, and Pro Blog Service, because Jason is a nationally-known speaker on social media, and he’s going to be here in Indianapolis for just a few hours. Pro Blog is proud to be one of the sponsors of the event.

His topic will be “The Future of Social Media for Corporations.” If you’re part of a corporation or organization who’s wondering whether to get into social media, and what it’s going to look like in the next few years, this is a must-see.

Besides being a social media geek’s idol, Jason is the director of social media for Doe-Anderson, a brand-building agency in Louisville. He is also the co-founder of the Social Media Club Louisville. Jason is a widely-respected speaker at conferences and special events throughout the country. He speaks about how social media can build corporate brands, and how corporations and organizations can use social media. His blog is one of the leading blogs on the subject of social media.

Registration begins at 2:30, and Jason will begin speaking at 3:00. The cost for the event is $20, and you can purchase tickets at the Confluence website.

(Social media rock star Chris Brogan even says “Jason Falls rules.”)

PG
About the Author: admin

9 Things Government Agencies Can Do To Improve Emergency Response

I was sitting in a local restaurant a couple weeks ago when I saw the news that a swine flu outbreak had been confirmed in Mexico and California. It was the news I had been afraid of for the last three years, after spending more than a year as the Risk Communication Director at the Indiana State Department of Health (ISDH), training for a flu pandemic, and learning how to communicate to the public during a major crisis.

So I waited for an official response from the ISDH, since we had worked on this for so long. And I waited. And waited.

I didn’t hear anything until Sunday, and after that, I didn’t hear as much as I had hoped for. I got most of my news from the national news outlets, and occasionally the Indianapolis news stations and Indianapolis Star. I saw barely a blip on social media, and a Google search for local information showed that more information was coming from the county health departments, rather than the state one.

It’s easy to Monday morning quarterback, but as a professional communicator and someone who helped develop the ISDH’s crisis communication plan, I can see where there is room for improvement. So, these are nine tips any state agency, or even large corporation, can use to communicate during an emergency or crisis.

1) Jump out in front of the communication wave. When the first news of the swine flu — excuse me, H1N1 — hit on that Friday, there was no news from the state until Sunday afternoon, 48 hours later. After that, they seemed to spend the rest of their time playing catchup, rarely pushing news out to the media, and letting the local health departments get their news out first. As the state’s voice for public health, the ISDH should have been the primary source for the news, not the locals.

The core principles of CERC (Crisis and Emergency Risk Communication) are Be First. Be Right. Be Credible. They’re the guiding principles anyone trained in crisis communication understands and practices. By missing out on the first one, the ISDH never had the chance to be the other two. (You can download a PDF of the CDC’s CERC – First 48 Hours Checklist here.)

2) Create a series of communication and press release templates. Or at least a formula. Most of the initial communication in any crisis is pretty standard. You can guess what the situation is going to be (“swine flu has been found in the state; this is what we know; this is what you can do to prevent getting it”), create a basic press release with some fill-in-the-blank answers, and fill them in when the crisis finally hits. This will save time in trying to write one in the heat of the moment. If you just have a formula, you will at least know what information should go into the press release, and can write it with a minimal effort.

3) Call the emergency what other people are calling it. People and the media started referring to this outbreak as “swine flu,” and it was only financial concerns from the pork industry that made the news people change their designation to “H1N1.” Calling it the “North American Human Influenza” strain will not improve your search engine rankings, and will only confuse the public. At the very least, stick with “H1N1,” so people in the news media recognize what you’re talking about. Use the language people use, not the scientific jargon the scientists are using.

4) Set up a Twitter account for only one agency. The ISDH and the Department of Homeland Security (IDHS) split up an account, which made it unclear to the public who was actually controlling the message, and who was the best resource for information. As a result, nothing was posted very frequently, and the ISDH missed out on a valuable communication outlet. Twitter would have been a valuable tool in the communication toolbox, but it was used improperly and too infrequently, and thus, they missed a huge opportunity to counter public misperceptions and misinformation.

5) Follow the public on Twitter. The ISDH_IDHS Twitter account only follows 21 people, while it has 500 followers. The 21 Twitterers they were following? News sources — some local, some national, including the Associated Press, New York Times, and a health reporter. Problem is, the AP has had no updates that I could see, the health reporter rarely uses Twitter, and the New York Times is, well, in New York. What this tells me is that the ISDH is getting their news from the news sources, not the other way around. Meanwhile, I created a group on TweetDeck for people talking about swine flu in Indiana. I answered questions, referred people to resources, and countered bad information. Something the ISDH should have been doing from the outset.

6) Use social media to communicate directly with the public. It’s important to use traditional media, because they’re still an important way to reach people. But newspapers are failing, there are too many radio stations, and TV news is not always on at a convenient time, while people use social media all the time. They use their computers throughout the day, when they can’t watch TV or listen to the radio, and newspapers are only published the following day.

7) Create a website specifically for the event. An issue-specific website will contain updates and much-needed answers, and it becomes the information clearinghouse for everything related to the issue. The Indiana State Health Department (ISDH) created a website at http://h1n1.in.gov, but it doesn’t have very much information, and usually points people away from the site to sites like the CDC. In essence, it says “we’re not the experts, everyone else is.” So much for “being credible.”

8) Get an issue-specific domain name. If possible, purchase a domain name with the issue and your state or city: www.indianaswineflu.com, www.fortwaynehepatitis.com, etc., and send everyone there. An issue-specific domain name helps with name recognition and search results.

9) Use a blog. Seventy-seven percent of all Internet users read at least one blog, so these things are here to stay. They’re a great way to create short, quick updates that don’t require five levels of editing and committee approval. Post press releases, figures and statistics, and answers to frequently asked questions. Tie that domain name into the blog, and you’re all done. Blogging can be done in 200-word posts that can be done quickly and easily, by anyone who has a modicum of writing skill. In the crisis communication model, a single writer can work with a subject matter to write a post and be done with it. Or in some cases, write one paragraph updating the number of confirmed cases and tagging on the boiler plate language of prevention and flu hotlines, and you’re done. Takes 10 minutes tops, and the public and the media now has a source for news they can rely on.

Another CERC principle is to create the communication plans and procedures NOW. Don’t wait until the emergency is on you to start these things up. The relative weakness of the swine flu was a shot across the public health bow. And for the most part, public health responded admirably. While the number of cases are growing, we’re not facing a raging outbreak, because of the extensive planning and response by the CDC, the Public Health and Emergency Response, and the local health departments and hospitals. We’re not out of the woods yet, and there’s still a lot to do, but it’s not too late to respond to this threat, and there’s plenty of time to get ready for the next one.

PG
About the Author: admin

Is Online Marketing and Social Media Replacing Offline Sales People?

No, social media and online marketing is not going to replace salespeople.

Okay, you can breathe now, but that doesn’t mean your job or your revenue stream is automatically safe. However, it can make your sales life a whole lot easier, if you use it right.

Social media is a great way to connect with people and develop leads. It’s low-cost, free to implement on a low-scale, personal and it’s the preferred communication channel for a growing number of people.

You’re safe, right? Not so fast.

Problem is, most salespeople aren’t equipped to sell on social media platforms (like Twitter or Facebook). They’re stuck in their old-school, 8-step sales process, and they can’t get out. You know how it goes: call lots of people, develop a relationship with the client, take them out, and then listen to their needs just long enough to know what to propose.

These people are obsessed with stats, and will try to play social networking like a numbers game, thinking the number of contacts equates to a similar number of cold calls.

It doesn’t work like that.

Social Media ≠ Cold Calling, It’s Better

Better? Yes. Every call can be warm, if you take a few moments and make the connection the right way.

First, read up on your potential prospect. Read their LinkedIn profile and then read their status changes. Look for them on Twitter and Facebook. You will get a good indication of personal interests.

Second, break the ice. Don’t go in and do your best Daffy Duck impersonation. Since you know a lot about the prospect, start with a question that will start a conversation. Better yet, if you’re already connected online, build on the relationship you’ve already started.

Social media can replace cold calling. As you begin to find people in your target market who may be interested in what you’re selling, you’ll see the need to cold call dwindle. Better yet, as your new customers refer a few of their friends to you, you’ll begin to find you’re not making a single cold call at all.

If you are calling a social network referral, remember that’s even better than a cold call. You are further along in the cycle. You’ve got the prospect’s background and history in hand from their LinkedIn profile, you’ve read over some of their recent posts. It’s like making every call into a referral call – it’s hard to lose, but you have to change you game.

One of the best people I’ve met at connecting with prospects online is Vincent Wright.  You can learn from Vincent for free on MyLinkingPowerForum.com. You’ll quickly get to see what works, how to start a conversation and how to avoid looking like Daffy Duck.

PG
About the Author: admin

Hey, If It Is Good Enough for Obama

obama-speech-writingThere’s a bit of debate about whether or not to hire ghost writers for a business blog or, as I like to call them, “phost writers“. And while I understand the arguments against it, especially those focusing on transparency and sincerity, I think the people making them don’t have a firm understanding of the amount of time that goes into writing a good blog post.

They also don’t have a firm grasp on a simple economic concept: Some people’s time is worth lots of money. If you or your potential blogger bills or earns over about $50 per hour, you are probably not making a wise decision to strictly blog in house.

Here’s another important point. Ghost writing is an accepted practice.

Take a look at speech writers. President Obama’s speeches are crafted by Jon Favreau, a 27-year-old whiz kid from Massachusetts. McCain’s were written by long-time friend and adviser Mark Salter. It’s an accepted (and expected) practice in both the political and corporate world.

I would not expect Bob Crandall, the former CEO of American Airlines to always sit down and type out his own blog posts, but I would like to hear what he has to say. In his New England fashion, he really tells it like it is. If it takes someone else to get those thoughts into a post then please, Mr. Crandall, have them do it.

The way I see it, ghost writing for a blog is no different than a speech writer save one thing. A speech writer writes the words that a person will say. A professional “phost writer” writes the words a person has said.

How do we do it?

Simple, we interview the would-be post author, take their spoken words and turn them into written words. However, we don’t transcribe. We cull the best points from each recorded interview and craft posts using their expressions, their “way of speaking”.

Just like speech writers, we provide a personalized service to those who may not have the time, resources or blogging skills needed to do it themselves.

So, tell me, what’s all this ghost writing fuss really about?

photo credit: jdebner

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About the Author: admin

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