Why We’re Opposed to Medical Ghostwriting

My friend Melanie Audette recently sent me an article from the New York Times about the problems of medical paper ghostwriting, and how Senator Charles Grassley (IA-R) is putting pressure on the National Institutes of Health to put a stop to it.

Medical ghostwriting, sayeth the Times, goes something like this:

But evidence of the breadth of the practice has come to light only gradually, most recently in documents released in litigation over menopause drugs made by Wyeth.

The documents offer a look at the inner workings of DesignWrite, a medical writing company hired by Wyeth to prepare an estimated 60 articles favorable to its hormone drugs. In one publication plan, for example, DesignWrite wrote that the goal of the Wyeth articles was to de-emphasize the risk of breast cancer associated with hormone drugs, promote the drugs as beneficial and blunt competing drugs. The articles were published in medical journals between 1998 and 2005 — continuing even though a big federal study was suspended in 2002 after researchers found that menopausal women who took certain hormones had an increased risk of invasive breast cancer and heart disease.

We’re opposed to this kind of ghostwriting, because it’s dishonest, unethical, and presents all kinds of conflicts of interest.

“What’s that?” you’re asking. “But you’re in the ghostwriting business.”

Yes, but we’re not that kind of ghostwriter.

In medical ghostwriting, a writer for a pharmaceutical company will create a scientific paper extolling the virtues, efficacy, and non-lethalness of their drugs. But rather than release them under their own name, they instead invite some university professors to attach their name to the paper. The professors get publication credit in medical journals (very important if they don’t have tenure), and the drug companies can say, “Look, Dr. Dwayne Hoover of Medical University said our drug works and won’t kill you.”

The full scope of the ghostwriting problem is still unclear, but recent revelations suggest that the practice is widespread. Dozens of medical education companies across the country draft scientific papers at the behest of drug makers. And placing such papers in medical journals has become a fundamental marketing practice for most of the large pharmaceutical companies.

You have hopefully seen the problem here. First, the professor didn’t write it. Second, the professor is attaching his or her name to a drug that may actually not work as advertised. Third, there is an assumption of public trust that the professor did the work and did not receive payment for allowing his or her name to be used.

Universities Hypocritical In Their Response to Plagiarism versus Medical Ghostwriting

The New York Times said something interesting, something that should send shudders through the hallowed halls of our educational institutions:

Yet many universities have been slow to recognize the extent of the problem, to adopt new ethical rules or to hold faculty members to account.

It’s rather ironic, since universities will expel students for putting their name on a paper someone else wrote, yet do nothing to the faculty members who do the exact same thing. So what’s the difference? Could it be that the professors bring in large research grants are valued members of the academic community and should be forgiven these little errors of judgment? If so, what kind of message does that send to the students who have been expelled for exactly the same thing? But more importantly. how will the universities turn their backs on all that money find a fair and ethical way to treat transgressors on both sides of the desk?

“But, but,” sputter the social media purists, “that’s what you do for your clients.”

Au contraire, my naïve little friends. We get the information from our clients and write it for them. The client tells us what they want to talk about, we gather the information by interviewing them, and then write the article based on what they told us. It’s the client’s words, the client’s thoughts, we just transcribed it.

It’s the same way a CEO writes a letter to the shareholders or a politician writes a speech (i.e. they don’t, someone else does).

“But, but,” re-sputter the purists, “it’s not their own work. They have to do their own work.”

Look, let’s join the real world here for a minute. As we have said before, this kind of ghostwriting goes on in the business and political world everywhere else. CEOs and politicians don’t write their own material, and no one has uttered a single squawk. Marketing directors freelance their graphics design and copywriting to professionals, and no one complains (nor should they). In fact, there are only two places where practitioners are expected to write their own content: journalism and. . . oh, uh. . . academia. Oopsie.

(And then there was one.)

Like I said, we’re opposed to medical ghostwriting. We never put words into a client’s mouth or thoughts into their head. Anything we create has originally come from the client, whether it’s a recorded interview, an article they forwarded, or even an article we found and asked “what do you think?” We don’t come up with something that may run counter to the client’s beliefs or practices and ask them to approve it.

This is vastly different from the university professors who let someone else write something they may not actually believe just for the sake of a publication credit and a fat research grant.

So while the academicians may sit on their high horse and unfurl their banners of academic integrity, you may want to take a look behind you first.

There seems to be some confusion within your own ranks.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Why We're Opposed to Medical Ghostwriting  •  Keywords : business blogging, ethics, ghostwriting  • 

Rethinking Social Media Experts

Social Media Expertise - Venn Diagram

(Originally posted on DeckersMarketing.com on August 17, 2009.)

A few days ago, I wrote that we need to rethink this whole “there’s no such thing as social media experts” nonsense.

The argument, as stated by some non-social media people, is something to the effect of:

  1. Malcolm Gladwell says you have to do something for 10,000 hours to be an expert.
  2. Social media tools like Twitter are not 10,000 hours old.
  3. You can’t have used Twitter for 10,000 hours.
  4. Therefore, there are no social media experts.

This is utter bullshit.

Most of the NSME (“no social media experts”) crowd seem to think it’s the use, knowledge, and experience of the tools that make one an expert. The tools are not important. The tools are just tools. Real expertise lies in two other areas: message creation and social psychology. That is, what to say, and how it will affect your chosen audience/group.

Social Media Expertise - Venn Diagram

(Big thanks to my friend Lalita Amos, author of the now-famous N-Word Manifesto, for helping me come up with this idea. A never-long-enough meeting with her launched my brain in this direction. She deserves the credit for pushing it off that way.)

Speak to the dog, in the language of the dog, about things that matter to the heart of the dog.

Marketing relies strongly on those other two areas. The true social media experts are actually reformed marketers and PR pros. They’re Message Experts. They know how to create strong messages, and they know how those messages affect their targeted groups. They’re not tool experts. They’re not necessarily experts at graphic design, TV and radio production, or website creation. They hire the people who are. They focus strictly on making the best possible message.

Similarly, they’re Social Psychology experts. They know how a message will affect their target audience, and how and when to change the message for a different audience. They know they can’t just throw a message out there and hope for the best. They can, as I like to say, speak to the dog, in the language of the dog, about things that matter to the heart of the dog. The good marketer/PR pro speaks Dog. They may not be a dog, but they speak it as a second language.

The Tools Don’t Make the Carpenter

Norm Abram, the master carpenter on PBS’ New Yankee Workshop and This Old House, learned how to build houses and woodworking projects from his dad. Norm is old enough that his father taught him these skills on hand tools. Norm’s dad built houses using a hammer, hand saws, drills, and block planes. So Norm learned how to use these tools.

However, as Norm got older, he began to use power tools. Now, on his show, he has about 10 routers, multiple power drills, and enough nail guns to start a war with the International Brotherhood of Electrical Workers. His dad, on the other hand, never made that jump, until after he retired.

One time when his dad was visiting for several days, Norm taught his dad how to use the tools.. He had never used routers or table saws before, so this was a brand new experience for him. But after a few days, he was up to speed on these new tools, and was creating projects with the same quality and skill he had been doing with block planes and hand saws.

According to the NSME crowd, Norm’s dad would no longer have been an expert, because he hadn’t spent 10,000 hours using those tools, as if all the knowledge had flown out of his head.

However, it wasn’t the knowledge of these new tools that made Norm’s dad a master carpenter, it was the knowledge of how to make straight cuts and fasten pieces of wood together. For his dad, it was the decades of knowledge of joinery techniques (message) and how to assemble the wood into functional pieces of furniture that would be appealing to people (social psychology).

Those Who Can’t Do, Coach

Gladwell’s 10,000 hour rule is about people who have a freakish level of mastery of their chosen skill. They’re the Peyton Mannings, Michael Jordans, and Tiger Woods of the world. They have a level of expertise in all three circles. They’ve got expertise in the tools, the “message,” and the “social psychology.”

Peyton Manning has the tools, the message, and the social psychology. He’s 6’4″ with the laser rocket arm, he has a mastery of all the plays in the playbooks, and knows how other teams will react to the plays they will run (he does this by studying game film with an almost compulsive obsession. So Peyton Manning is obviously a 10,000 hour expert.

But what about Clyde Christensen? He’s the new offensive coordinator for the Indianapolis Colts. Clyde has never played professional football (he was a QB at North Carolina University), but he has been a coach since 1979. He doesn’t have the same tools as our laser-rocket-armed quarterback, but he knows as much about the plays and what the other teams are going to do. Similarly, Larry Coyer, the Colts’ defensive coordinator, knows what his defense needs to do when the other teams look like they’re going to run certain plays.

Neither of them have the tools that their players do, or if they did, they don’t anymore. But they’re masters of the other two.

That’s where the real expertise lies. Not in the tools, but in the knowledge of the other two areas.

For the real social media experts, and there are more of those than the social media haters realize, we know about proper messaging, and we know how to package that message to our different target audiences. The tools we use just make our lives easier.

Five years ago, we had to communicate with websites and emails. Fifteen years ago, we communicated with TV and radio commercials. Twenty years ago, we communicated with newspaper ads. And while we had experts in creating content for those tools, the important knowledge — messaging and psychology — has remained the same.

Until the tools become so wildly different that messaging and social psychology has to change with it, we need to accept the fact that there are real social media experts in the world, and we know what we’re talking about.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Rethinking Social Media Experts  •  Keywords : Malcolm Gladwell, Social Media, social media experts  • 

Yes Virginia, There Are Social Media EXPERTS

(Originally published on DeckersMarketing.com on August 14, 2009)

I’ve been thinking about the whole “there’s no such thing as social media experts” argument lately.

I’ve decided it’s wrong. It’s utter crap. I no longer believe it, and think the people who believe it are just parroting someone else they heard say it and thought it sounded cool.

We’ve heard this “no such thing” argument from a lot of people, including me, who all sound like a bunch of 8-year-olds fighting on the playground.

“Nuh-uh! Social media isn’t even 10,000 hours old. Malcolm Gladwell says you have to have 10,000 hours of experience to be an expert!”

Fair enough. Malcolm Gladwell’s idea that if you want to have a true mastery of a skill, you need 10,000 hours of work, practice, and study in that field.

However, keep in mind that this is to be a superstar in your field. The Michael Jordans, the Peyton Mannings, the Tiger Woods. If you want to be that good, then yes, you have to have 10,000 hours or more of practice.

But what about to be just “decent?” To be better than most? You don’t have to be better than everyone, you just have to be better than your clients, your colleagues, or the people who just invited you to speak to their trade association for a few thousand bucks. (Do you really want to tell those guys you’re not really an expert?)

Think about it. Do you truly have 10,000 hours of experience in your chosen field? If you’re a public speaker, have you given 10,000 1-hour speeches? If you’re in public relations and you consider yourself a good press release writer, have you truly written press releases for 10,000 hours? And how many years would it take to rack up 10,000 hours of experience as a professional photographer? (Measure it in 1/60th of a second increments.)

Let’s face it, there aren’t that many experts in any field. The 10,000 hour commandment we’ve all accepted as gospel from St. Malcolm is not appropriate for us.

My friend Doug Karr decided it was a load of bullshit last month, and has a new definition for an expert.

Peter Shankman has a big list about ways to tell if your social media expert is not really an expert. (My favorite: 5. Everything they learned about social media they learned by reading blog posts (i.e. no application). You can learn a ton about sex from reading Kinsey’s manuals, but I’d still rather be with someone who has some practical experience.

So I think we need a new standard when calling ourselves an expert, whether it’s social media, public relations, photographer, etc. And it’s a simple, 4-question survey. If you can answer yes to all four of these questions, you’re an expert. If you can’t, well, then get back to work until you can.

  1. Do you know more about your tool/method/equipment than most people? Would you be graded on the 90th percentile or even 95th percentile in terms of knowledge?
  2. Can you speak intelligently about the application and usage of that tool/method/equipment? Are you asked to give presentations and/or teach others about it?
  3. Have you written extensively about that tool/method/equipment? Have you published articles, blog posts, or even books on the subject? Do you have an extensive body of work that demonstrates your knowledge?
  4. Are you generally recognized by your peers as having some authority and credibility in this subject? Does your name come up frequently when someone asks, “who knows a lot about?”

If you can’t answer yes to these questions, it doesn’t matter how many hours you’ve spent on that subject. I can think of six people who I would gladly hang the label “social media expert” on, because they can answer “hell, yes!” to each of these questions.

To the people who put “social media expert” in the same “no such thing” camp as Bigfoot and the Loch Ness Monster, get over yourselves. Just because no one is recognizing you as an expert doesn’t mean you have to get all snarky about the ones who really are.

I’m with you when it comes to booting out the so-called experts who have only been using Facebook for six months, and that’s to play Pirate Clan. But when you’ve got people who are truly well-versed on the tools, don’t give me this “10,000 hour” bullshit when it just doesn’t apply in this case.

It doesn’t matter if these tools are less than five years old. It’s not the tool that matters. The tool is useless and pointless, and it doesn’t make you an expert.

Knowing what messages to send and how your message and those tools will affect a group (social psychology) is where the expertise lies. In a few days, I’ll be writing about how knowing how to use the tools is not nearly as important as knowing what messages to send and the social psychology of a group is where the true expertise lies.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Yes Virginia, There Are Social Media EXPERTS  •  Keywords : Doug Karr, Malcolm Gladwell, Social Media, social media experts, social networking  • 

Media Not Allowed to Twitter at Indy Colts Practice, General Public Is

I love football. The history, the tradition, the way they still honor their roots as a working man’s game. It can be annoying, however, when they apply rules devised in the 1950s to technology of the 21st century.

Out of the 32 teams in the National Football League, 12 of them — including the Indianapolis Colts — have banned Twitter, blogging, and Facebook by the mainstream media during open practices.

That doesn’t apply to the general public who paid to attend the practices, just the professional media types who cover the teams and say nice things about them in order to get fans to attend.

Last week, Indianapolis Star sports columnist Bob Kravitz recently wrote about this in his column, and talked about how “Bubba from Beech Grove can sit in the stands and send up-to-the minute tweets and blog posts about the latest sweet catch by Reggie Wayne. But Peter King and John Clayton and less luminous mediots like myself cannot.”

Kravitz says he’s not on Twitter and he doesn’t blog, so he’s not actually affected, but he still believes it’s a silly rule. (In truth, Kravitz was on Twitter once. We were at an Indy 500 practice day press conference, and he said he wasn’t on Twitter. So I snapped a photo of him on my cell phone, tweeted it, and said, “now you are.”)

It is a silly rule though. I don’t know what these teams are afraid of. They let the general public post all kinds of updates, but do everything they can to hinder the pros from doing their job quickly and easily.

If Peyton Manning’s right arm suddenly fell off, Bubba from Beech Grove (he’s the Joe the Plumber of bloggers) and his PDA-bearing friends can share the information with the world immediately. The media, the folks responsible for disseminating information to the waiting world, must “sprint” the three-quarters of a mile back to the media room, where they can collect the tools of their endeavors. (Oh, yes, no cell phones on the field, either. Apparently, the NFL isn’t up to speed just yet on the “vibrate” function.)

Kravitz said one of the excuses he’s been given is that the teams don’t want reporters to send out bad information based on what they see. Rather, the coaches should be given an opportunity to put the team spin on it set the record straight.

Apparently, the Colts and the other members of the Luddite Twelve seriously underestimate the reach of some of these social media users. Believe me, if Peyton Manning’s arm falls off, and one semi-connected Twitterer gets the word out, that little bit of information will make it to hundreds of thousands of fans before his arm hits the ground. (After which, Reggie Wayne will say that he was open, and he should have been the one to catch the arm.)

Any social media user can tell you that newspapers and mainstream media just don’t have the reach and audience that some well-connected websites and blogs do. In many cases, websites like the Indianapolis Star and Colts.com are just content fodder for the bloggers (like this one, for example). It’s not until articles hit Fark or DeadSpin that the real traffic hits. (Just ask the Star. Their traffic spikes whenever one of their articles makes it to Fark.)

It’s bad enough that these teams still don’t get what social media can do for them. With the exception of a couple teams (the Colts, surprisingly, with MyColts.net), none of the teams have embraced what social networks can do to increase their fan base. They don’t do twitter, they look at blogs suspiciously, and they’re still wondering what this whole “FaceSpace” thing is all about.

By banning the people Twitter and blogging from the people who are least likely to put out bad information, the teams are only showing their ignorance and making it harder for fans — ticket buying, expensive jersey wearing fans — to immerse themselves deeper into the team experience.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Media Not Allowed to Twitter at Indy Colts Practice, General Public Is  •  Keywords : blogging, Indianapolis Colts, media, Social Media, Twitter  • 

The Case Against Do It Yourself Business Blogs

Recently a potential client tried to make the case that writing their own blog made financial sense because it “was cheaper”. So we sharpened up our pencils and analyzed what it really costs to write your own blog in three different scenarios:

  1. A corporation where technical experts (think engineers, accountants, lawyers, sales managers, marketing managers or executives) would be writing their own blog posts.
  2. A company that uses lower level clerical help to write the company blog.
  3. A small business where the owner is writing her own blog posts. In this case the owner is literally working for free.

Here’s how the numbers worked out:

Scenario One: Technical Experts
This is the most common situation we encounter: companies with knowledge workers who write their own blog posts. Compared to our highest-end product, the practice of using your own people may cost three times as much annually and offers little or no comparative advantage.

 

Knowledge Worker Professional Blog Service Platinum
Assumptions Assumptions
Worker Annual Salary $85,000.00 Worker Annual Salary n/a
18% Benefits & Tax Load $15,300.00 18% Benefits & Tax Load n/a
Annual Loaded Salary $100,300.00 Annual Loaded Salary n/a
Hourly Rate $48.22 Hourly Rate n/a
Company Income/Hour $144.66 Company Income/Hour n/a
Blog Post Costs Blog Post Costs
2 hrs labor to write & post blog $96.44 2 hrs labor to write & post blog n/a
Lost income on two hours labor $289.33 Lost income on two hours labor n/a
Cost Per Blog Post $385.77 Cost Per Blog Post $135.00
Monthly Cost @ 14 Posts $5,400.77 Monthly Cost @ 14 Posts $1,890.00
Annual Cost of Blog $64,809.23 Annual Cost of Blog $22,680.00

Scenario 2: Clerical Workers
Smarter companies utilize internal resources better, so instead of having expensive knowledge workers do the writing, lower cost clerical or creative workers are used.  The result: Professional Blog Service’ midrange ghost blogging offering is less than half the cost.

 

Midsize Company Example Professional Blog SMB
Assumptions Assumptions
Worker Annual Salary $35,000.00 Worker Annual Salary n/a
18% Benefits & Tax Load $6,300.00 18% Benefits & Tax Load n/a
Annual Loaded Salary $41,300.00 Annual Loaded Salary n/a
Hourly Rate $19.86 Hourly Rate n/a
Company Income/Hour $59.57 Company Income/Hour n/a
Blog Post Costs Blog Post Costs
2 hrs labor to write & post blog $39.71 2 hrs labor to write & post blog n/a
Lost income on two hours labor $119.13 Lost income on two hours labor n/a
Cost Per Blog Post $158.85 Cost Per Blog Post $55.00
Monthly Cost @ 14 Posts $2,223.85 Monthly Cost @ 14 Posts $770.00
Annual Cost of Blog $26,686.15 Annual Cost of Blog $9,240.00

Scenario Three: Small Business Owners
When a small business owner works inside her business, often the labor is viewed as having no direct cost. It does have an opportunity cost. Even working for free, a small business owner would have made more money having outsourced blog writing to Professional Blog Service using our top of the line service:

 

Small Business Owner Professional Blog Service Platinum
Assumptions Assumptions
Worker Annual Salary $35,000.00 Worker Annual Salary n/a
18% Benefits & Tax Load $6,300.00 18% Benefits & Tax Load n/a
Annual Loaded Salary $41,300.00 Annual Loaded Salary n/a
Hourly Rate $0.00 Hourly Rate n/a
Company Income/Hour $120.00 Company Income/Hour n/a
Blog Post Costs Blog Post Costs
2 hrs labor to write & post blog $0.00 2 hrs labor to write & post blog n/a
Lost income on two hours labor $240.00 Lost income on two hours labor n/a
Cost Per Blog Post $240.00 Cost Per Blog Post $135.00
Monthly Cost @ 14 Posts $3,360.00 Monthly Cost @ 14 Posts $1,890.00
Annual Cost of Blog $40,320.00 Annual Cost of Blog $22,680.00

Conclusion

Hiring a professional ghost writing service can save you 50-66% over having your employees write your company’s blog.

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Should We Stop Calling it “Social Media?”

Jason Falls is all a-Twitter. And not the social media kind either.

Dave Breznau, author of s.m.o.g. talk, recently left a comment on Jason’s blog that caused him a little angst over the definition of social media.

is the term “social media” the problem? not only is it redundant, it is also currently inclusive of both “social” and “commercial” interest. truly “social” conversational participants will be put off by any “commercial” interruption. which is why, as you have stated, that we’ve all started gathering here in the first place. this has always held true, but also to degrees of personal and individual tolerance(s), which (to me) makes trying to establish rules… useless. social networks in all forms will continue to be about personal control (preferences) which will allows us as individuals to determine the degree of “commercial” interaction we’ll accept within our “social” space.

Although Jason says he won’t support getting rid of the term, he did see Dave’s point:

If it is true, as I pointed out in the post, that what we call “social media” evolved because consumers ran away from other mediums due to the overabundance of marketing messages, then this “medium” is inherently different than others, perhaps so much so that “medium” isn’t an apt qualifier.

Add to that a growing sense of tiredness of the term “social media” from some who practice it, not to mention Shannon Paul’s accurate insistence that having the term in one’s title is limiting, and we have to ask ourselves if “social media” is wearing out its welcome. At least as the term used to describe this new genre of communications.

As someone who has witnessed this kind of “we-need-to-define-ourselves-accurately” discussion before, let me offer this advice:

Don’t do it. Leave it alone. It’s not worth it. Focus on something else, like, uh… my car keys! Ooh, shiny! Deedle deedle deedle!

People in their particular industry always want to be as descriptive and technically accurate as they can. Needless to say, they make things much, much worse. As a writer, it kills me whenever one of the so-called industry experts — who doesn’t know squat about effective writing — gets ahold of my text. They manage to turn 100 words of tightly-written copy into 500 words of drivel and gobbledygook.

These same people will write mission statements before committee meetings, they try to cram as much knowledge into a beginner’s head as possible, and create 10-word job titles to encapsulate every minute detail their job entails.

Don’t do it.

Several years ago, as a radio theater playwright and member of an online radio theater group, I participated in more than one email discussion about why we should/should not call our favorite art form “audio theater,” instead of the more commonly-known “radio theater.”

“We’re not heard on the radio anymore. People can get us on CDs, MP3s, and on the Internet. So it should be audio,” said the audio camp.

“Yes, but no one knows what ‘audio theater’ is. We’ll have to explain to everyone what audio theater means,” said the brilliant, noble, erstwhile radio proponents said. So, I kept explaining over and over what audio theater meant over and over. Finally, I just gave up and just kept calling it radio theater, and let the audio theater people think they won.

I’ve seen this happen over and over. People who are burdened with the curse of knowledge think everyone should share that burden, and so try to be complete, thorough, and technically correct. The problem is the other 99.999% of the world just doesn’t care, and you’re just going to waste time trying to explain it to people who never will.

So while “social media” has the problem of ALL media being social, and containing too much commercial crap now, we still need to call it social media.

But if you think you can come up with something better, let me hear your ideas. We’ll have a contest. Whoever comes up with a better term, we’ll start using it to see if it catches on.

The rules: It has to be two words or fewer, 13 characters or fewer, and five syllables or fewer. Good luck.

Author :  •  Content Location : Indianapolis, IN  •  Headline : Should We Stop Calling it "Social Media?"  •  Keywords : jason Falls, networking, Social Media, social networks  • 

We’re Ghost Bloggers, We’re Here, Get Used to It!

Someone recently posted a discussion on Smaller Indiana, saying he didn’t recommend ghost blogging for his clients, but would write a blog post for the client as long as he could put a link to an email to his service as a way to show people the content was provided by a third party.

This is an oddly Puritanical viewpoint to have about writing, since ghost writing goes on everywhere else. Blogging is the last frontier where ghosting is frowned upon.

As a freelance writer, I have written sales letters, web copy, press releases, brochure copy, speeches for US Congressional campaigns, and of course, blogs. No one assumes that these things are written by the person who signed it, owns it, delivers it.

No one complained that I wasn’t being transparent. The client never said, “we’ll put your company URL on our press release.” I never got any credit for the sales letters or press releases, I got money. That was all the credit I needed.

Look, we outsource things in this world. Small businesses outsource their accounting to independent accountants. No one complains about that. Large companies outsource their advertising production to ad agencies. They don’t buy cameras and software, or hire full-time actors to wait around the office until they need another commercial. And of course, we’ve all been on the phone with the tech guy named “Steve,” who speaks with a thick accent. Think that’s not outsource? Think again.

So why the bias against ghost blogging? Is the only problem the fact that when I wrote it, I didn’t have an office and get a full-time salary from that client? Is that the hangup? That I don’t make 100% of my income from that particular client?

“It’s not transparent and authentic” say the so-called social media “experts” (and don’t get me started on those guys).

There’s a big difference between transparency and authenticity, and most people make the mistake of using them interchangeably.

“Transparency” means other people can see what you’re doing. “Authenticity” means you’re being truthful about what you say.

If we write a blog post for a client, the client is still being authentic. We’re echoing that client’s viewpoint. We’re saying the things they believe and espouse. We’re not making it up or giving them new ideas. We learn about the viewpoint through talking with the client, writing the information they give us, and then making sure they approve the post. (Inauthentic means I put words into the other person’s mouth, and say things that are out of character or completely contrary to their views.)

I would have to do these things if I were a full-time employee too. The only difference is I would then have to go to five hours of meetings to listen to other people blather on about the mission statement of this committee, and why it’s crucial that we use the word “provide” instead of “offer.” (Personally, I don’t think emotional torture and abuse of the soul is a prerequisite to writing authentic blog posts, but that’s just me.)

Transparency is a completely different issue. Yes, ghost blogging is not transparent. Neither is ghostwriting a book, a political speech, a CEO’s letter, or a press release. The politician doesn’t thank his or her speechwriter. The CEO doesn’t include a special P.S. shout out to their writers. Yet no one is clamoring that we need more transparency in those areas.

But speaking out against ghost blogging is like the Ladies’ Temperance Union decrying beer in restaurants, yet completely ignoring wine and liquor.

If you’re going to frown on ghost blogging, then you need to call for transparency in all ghost writing. Either freelancers need to claim credit on every ghostwritten piece of material that’s in the public stream, or we need to let go of this bias altogether. I think it’s inconsistent to take issue with ghost blogging and yet turn a blind eye to every other form of ghost writing.

Author :  •  Content Location : Indianapolis, IN  •  Headline : We're Ghost Bloggers, We're Here, Get Used to It!  •  Keywords : ghostblogging, ghostwriting  • 

Five Questions To Ask a Potential Ghost Blogger

Yesterday, we discussed the challenges of finding the right kind of ghost blogger to handle your blogging duties on your behalf, whether hiring a sweat shop, solo practitioner, or a professional blogging agency.

Assuming you’ve settled on the kind of person you want to hire, here are five questions you can ask any potential ghost writer or ghost blogger to quickly discover which bucket they fit in:

What country are your writers located in? 
If it’s not a country where your language is native, then you may have issues. Big issues. At the very least, you’ll spend some time editing and proofing each post, until you’re comfortable with the quality of content they’re providing.

How do you protect me from your writers plagiarizing someone else’s content? 
The right answer has three parts: First, they should have an editor check the writer’s work using Google and Copyscape to ensure your content isn’t lifted. Second, their writers should sign a no-plagiarism indemnification when they get hired (this way, the writer has financial skin in the game if they steal content). Finally, the blogger should register content with Copyscape to protect you from other’s plagiarizing. Please remember the biggest risk in blogging isn’t someone stealing your content. It’s getting sued for infringing on someone else’s copyright.

How do you make sure my posts are authentic? 
The answer you’re looking for is, “we don’t put words in your mouth, we put your ideas in writing.” To be honest and genuine, there needs to be a process that ensures that your ideas and your style of articulating ideas comes out in the final product. It’s important that the ideas and concepts be uniquely yours — but it’s okay to have a professional dress them up and put them on paper. Of course, you will need to be involved and at least read your blog before it is posted.

What happens when my contact goes on vacation? 
Do things stop when your social media person is out of town? What happens if a writer’s child gets sick? Success in social media requires discipline and planning, but there are times when you have to get things done and a one person show simply can’t hit deadlines. If you work with a solo practitioner, make sure you have either a backup, or have a second freelancer you work with to cover the gap.

How do I be sure my posts meet my quality standards? 
Here’s how it works: you have to be sure that what goes online complies with your legal department’s rules, is accurate, and you like it. The only way to ensure that happens is to make sure the work isn’t done at the last second. You need time to read, review and approve your blog posts. If you have a tough legal department or an “extraordinarily responsible” marketing compliance person, it’s likely your blog writing service will have to charge extra to deal with the cost of proofreading.

While there is no one-size-fits-all approach for everyone — maybe you’re willing to work with a writer’s schedule — there are a few things that you cannot and should not waver on: plagiarism and quality. Make sure the blogger(s) you hire can guarantee they won’t steal content from someone else, and that you’re happy with the work they’re doing.

The Challenges of Hiring a Ghost Blogger

Ghost writing is a tool. Hiring a ghost writer lets people who either don’t have the time to write or don’t have the talent to write communicate.

Without ghost writers, many people who have great ideas and insight would never blog.

It’s not because they don’t want to, it’s because the average blog post takes a non-professional 1 – 2 hours to write. If you think CEOs write every last one of their own blog posts, you are mistaken. They don’t write the letter in front of the annual report, they don’t write their speeches to shareholders, they don’t write their financial reports. Some of them don’t even write their own emails.

Would you really want a person who’s making $1,000 per hour spending 1 – 2 hours every day writing a single blog post instead of running the company? For that matter, if you’re making more than $35 per hour, do you really want to spend 2 hours every day writing blog articles?

If you bill or get paid more than $25/hour, writing a blog post may not be the best use of your time. The time you spend researching, writing, and editing is time you could spend billing and generating revenue.

The challenge is that hiring a ghost writer is tough because there are no real professional standards in the business. There is also no clear definition of “professional ghost writing.” Our professional experience has taught us that ghost writers and ghost bloggers generally fit into five buckets:

  • Cheap and Dangerous copywriting sweat shops typically charge $10 or less per post and usually promise keyword rich copy. The challenge is these writers rarely are paid enough to do original work (after overhead, they have $3 – $5 left to actually pay the writer). As a result shortcuts are the rule. Dangerous shortcuts like stealing content from other websites, using non-native writers, skimping on editing, and failing to do any fact checking can come back to haunt you later.
  • Solo Practitioners are often very good at what they do, except during their day job’s regular working hours, while on vacation, some weekends, or when life gets a little busy. The challenge with a solo practitioner is simply making sure they have time to meet your deadlines, can work with your legal department and are highly responsible. You’ll also need to make sure you have time for doing more editing on your own, as solo practitioners rarely have an editor. Solo practitioners can be a great value if you want to manage them. If you can find a solo practitioner who does this as a regular job, hang on to them. They’re worth what you’re paying them.
  • Social Media “Experts should generally be avoided. The general rule of thumb, at least according to Malcolm Gladwell, is you’re considered a top performer (an “outlier”) if you have 10,000 years of experience, and you’re considered “good” if you have 8,000. The problem is, a lot of social media tools like Twitter aren’t even 10,000 hours old, so it’s hard to become an expert in a field like this. Plus there are too many social media tools to truly become proficient at. You can have a passing knowledge about a lot of them, but a passing knowledge doesn’t make anyone an expert either.
  • Ad and Marketing Agencies are usually a good source for writers, but this isn’t their core business. They do ad campaigns, marketing campaigns, and online marketing. But they also have higher overhead, because you’re paying for people who typically don’t work on your project or technology.
  • Professional Blogging Agencies usually cost a little more, but have advantages, especially for businesses and high profile clients. Professional ghost writers should have a solid editorial process, access to a diverse stable of writers, provide safeguards against copyright infringement, have no issues with deadlines and can accommodate your compliance department.

When you’re looking for a ghost blogger, pay careful attention to your budget, your blog requirements, and whether you have any special requirements you need to meet, like passing posts through your legal department. Then see if you can work with a solo practitioner, a blogging agency, or whether you want to cheap out and risk it all with a sweat shop.

Is Your Blog Credible?

Credibility is crucial in marketing. Even more so in blogging.  Recently, I asked for the collective wisdom of LinkedIn to get an answer to a simple question:

What makes a blog credible?

There were many very insightful answers, but one answer stood out:

“The people who follow the blog…” — Jan Simpson (If you don’t know Jan, she’s famous for quickly getting to the point)

Why? Because everything you do when blogging is focused on your audience. If you focus on your following, you’ll find that it’s easy to answer questions about content subjects, quality, frequency of posting and design.  It’s also easy to figure out what you need to do to attract more followers.  Your blog’s audience is the sum total off everything, and takes into account nearly every other factor sited by other people who shared their insight.  Your audience is really the outcome of all the little things you do right.  Factors like:

  • Content quality
  • Reputation
  • Frequency of posting
  • References and Credentials
  • Relevance
  • Design

So, the question is, how often do you think about who is following your blog?  Do you know what they like? How about how often they visit? Are you sure your blog is easy enough for them to navigate? Is your about the author text compelling and reassuring?

Hmm.  Better look at mine.