How to Measure Your Twitter ROI

Tape measure

John Jantsch over at Duct Tape Marketing posted an excellent article on How to Make Your Tweets More Useful.

Jantsch says that one of the big problems businesses have with Twitter is whether Twitter has an effective ROI. While most businesses love the push/interruption marketing approach, they’re just not going to get that many followers doing it, and thus the ROI is going to be low, and the executives who gave a wary, half-hearted approval are going to say, “See? Told you it wouldn’t work.”tape_measure_small1

The problem is that social media doesn’t work that way. We don’t like to be pushed or interrupted. Or when you do it, it has to be so slick and smooth, we don’t even realize you did it. You can’t just beat us over the head with commercial after commercial of “Daily special: Mention this tweet and receive 10% off your next order!” You’ll be dropped faster than a napkin with someone else’s snot on it.

Jantsch says we should think about our tweeting activities and payoffs in an “expanded way.” (That’s “adopt a revolutionary paradigm” for you marketing-speak addicts.

We can use Twitter to test messages and headlines, best time of day for tweeting, soliciting comments and feedback, and find out what interests people.

Jantsch offers a few ideas we can use to improve our Twitter ROI and actually get some use out of the tool. Here are a few of his ideas, paraphrased and adapted:

  • Forward an article to your followers, using the bit.ly URL shortener in TweetDeck or at www.bit.ly. Measure the Return On Influence at Twitalyzer.com or at www.bit.ly. If you get a lot of traffic in the form of clicks, you may be able to do your own blog post on the subject (sort of like this post!).
  • Tweet a question to your followers for their opinion on a decision you need to make. Link a shortened URL to the page/post in question, check the stats, and read the comments. Throw in a survey if it will help.
  • See what kinds of tweets people respond to the best. If they respond to certain ones more, say personal or non-commercial posts, you may be on to something. Give people more of what they respond to. Don’t flood them with the other stuff, because they weren’t responding the first time.

Twitter is quickly becoming a tool for businesses to marketing and promote their brand or product. And for those of you who have to show your boss how to find the ROI, these are a few ways to do it. There are plenty of Twitter tracking and measuring tools out there. I just happen to favor Bitly and Twitalyzer. You can use what you want.

So what do you use to measure your Twitter ROI?

Are you measuring your Twitter results? How are you doing it? Any ideas or suggestions or things to avoid?

Author :  •  Content Location : Indianapolis, IN  •  Headline : How to Measure Your Twitter ROI  •  Keywords : Social Media Analytics, Twitter, Twitter ROI  • 

Why You Shouldn’t Hire Social Media EXPERTS

We wrote about the problem with people calling themselves social media experts a few months ago, saying there basically aren’t any. We figured this was just some little topic of discussion we had going on around town that would have died off pretty quickly, but it’s still going on, and there are a few more people talking about the same thing.

(We don’t think we started it though.)

Now, Doug Karr is putting a new spin on the “there are no social media experts” argument, saying there are a few, and he’s one of them. (We agree. He’s one of the few we gladly hang the “expert” moniker on.)

Doug says:

I call myself an expert for three reasons:

1. Businesses seek experts, not gurus and geeks.
2. Calling myself an expert holds me to a higher standard and expectation with a company that I must fulfill.
3. I fit the definition:

An expert is someone widely recognized as a reliable source of technique or skill whose faculty for judging or deciding rightly, justly, or wisely is accorded authority and status by their peers or the public in a specific well distinguished domain. An expert, more generally, is a person with extensive knowledge or ability in a particular area of study.

Peter Shankman of Help A Reporter Out fame has come up with a rather extensive list of things to watch out for when hiring a social media expert:

3. They “discovered” social media in the last six to 16 months, and there’s nothing online from them in the social media space prior to that. (Remember – Google is your friend.)

4. All of a firm or agency’s “social media strategists” come from traditional PR or Marketing agencies.

5. Everything they learned about social media they learned by reading blog posts (i.e. no application). You can learn a ton about sex from reading Kinsey’s manuals, but I’d still rather be with someone who has some practical experience.

In short, it takes a big set of. . . experiences to call oneself an expert in an industry that’s not old enough to have any true experts. If we use the Malcolm Gladwell definition of 10,000+ hours, then most people will fail in this definition. The problem is we get people who have used the technology — usually Facebook and Twitter — for a few months, and think they know enough to be an expert.

The problem is, your average high school student has logged more hours on Facebook and the like, and thus “knows more” than the so-called experts.

However, I’ll accept people using the term “expert” in a few exceptions:

    1. The person helped to actually create the tools like Twitter and Facebook (i.e. Biz Stone and Mark Zuckerberg).
    2. The person is a developer or programmer for those tools, because in order to write for it, you have to have a deep understanding of how it works. Someone like Doug Karr, basically.
    3. Someone who can show several measurable successes with the tools. Have they done campaigns before? How did they do? How did they do it? They should be able to show it, explain it, and replicate it.
    4. Someone who knows more than most people. Now, this one violates the 10,000 Hour Rule, because it’s possible to know more than most, but only have a few thousand hours of experience. The term expert is relative, because there will be someone with more experience than you, but it’s a place to start.
    5. They understand that social media is just another tool in the marketing toolbox. They should understand the psychology and marketing behind successful social media campaigns, not just which buttons to click. They should be able to integrate social media into an overall PR or marketing campaign, rather than declare that Twitter is the be all and end all of the campaign.

Graphic credit: Arbenting

Author :  •  Content Location : Indianapolis, IN  •  Headline : Why You Shouldn't Hire Social Media EXPERTS  •  Keywords : Social Media, social media experts, social networking  • 

When Ghost Bloggers Don’t Have Time to Write About Ghost Blogging

I always used to laugh at the marketing companies that had so-so or even non-existent websites, not out of a sense of schadenfreude, but more because I remembered the saying about the shoemaker’s children having no shoes.

It’s an understandable problem. The successful companies are often so busy, they can’t devote enough attention to their own website, because they’re so busy working on clients issues.

“I’ll never get that busy,” I told myself once, but quickly changed it once I realized the ramifications of what I said. “I’d like to be too busy to work on my company’s blog.”

Et voila! Here’s my first post in nearly two weeks, because we’ve all been too busy to write them. (If you’re a client, don’t worry. We’ve been too busy working on your stuff.)

Think about it: we’ve been too busy ghostwriting other people’s blog posts, we haven’t been able to write blog posts about ghostwriting. (Trust me, if you were at a college party, you’d think that was really deep.)

Admittedly, it’s a nice problem to have, but it’s not how we like to operate. We’re able to get our work done, but at the end of the day, when 9 of our 10 To Do items are finished, guess which one #10 is. And guess where it goes on tomorrow’s list.

This is the very same problem most of our clients have. They think, “Writing my own blog isn’t that hard. I’ll get to it when I’ve got the time.”

For a couple weeks, they do. They’re faithful, they’re dedicated, and they’re busy. Then one day, it’s easy to let one slide. No big deal, you’ll do it tomorrow. Then you let it slide another day. And then another, and another.

Pretty soon, you’re looking at three weeks without any posts whatsoever. Not even an electronic sausage.

That’s why it’s important to have some kind of blogging strategy in place. Whether it’s doing it yourself, and writing ahead, or hiring a company like Professional Blog Service to do your blogging for you, you need to keep a schedule of some sort, and stick with it.

We understand you’re busy. Business and work have to come first, but we also understand the importance of blogging when it comes to search engine optimization and online marketing. It has to get done, or you’ll be ignored by your customers and left in the dust by your competitors.

Basically, we do the work so you can go to your meetings.

So what are we doing to fix our own problem? Working with a couple outside writers, asking people to write a guest spot or two (and doing the same for them), and just buckling down to make sure it gets done.

Because we’ve got work to do.

Author :  •  Content Location : Indianapolis, IN  •  Headline : When Ghost Bloggers Don't Have Time to Write About Ghost Blogging  •  Keywords : business blogging, ghostwriting  •